I had an incredibly positive experience with Renton Vision Source, which began with making my…read moreappointment over the phone and continued through all stages of my appointment and selecting glasses. Making the appointment was very easy, and I appreciated being sent the forms in advance to complete before my appointment time. When I arrived, explaining my printer had not been working, the person at the front desk was extremely kind and understanding and had no problem with my emailing the forms back so they could print them (I apologize for not remembering her name--I am terrible at names). The appointment started a few minutes early (which was great), and Dr. Alison Jensen was wonderful. She was kind, thorough, attentive, and really personable. She answered all of my questions, and was happy to show me all of the images of my eyes and explain what each element meant (which I loved). She also talked me through my lifestyle and concerns I had about my vision, provided all my options, and made her personal recommendation for how I proceed. I really appreciated all the thoughtful care and how she provided realistic options for me. When my appointment was over, she walked me up front and I was greeted by a second person who asked me if I'd like to look at frames on my own, with assistance, or if I'd like to take my prescription home and shop elsewhere. I really appreciated all the options, and opted to have her assist me in selecting glasses. Their available selection of both glasses and sunglasses is excellent. She asked me thoughtful questions about my preferences, talked me through common concerns and feedback about different frames, and provided her recommendations without pushing me in any direction. I ended up selecting frames there and then she walked me through each pricing point, the fees involved, and all my options. She even made sure to let me know which aspects I did or didn't need (such as anti-glare, transitional lenses, or a higher-quality lens for the glasses--I only got one of those three things after consultation) (I apologize for not remembering her name either--I really wish I did for everyone there). Overall, the experience was so stress-free, transparent, and personal. I felt very seen and well taken care of by everyone there, and highly recommend them.

Went here to get lenses for a pair of frames I already had…read more I asked the optician if it was possible to add nose pads on the frames, she just stared at me and shook her head. She almost looked annoyed to do her job?? I was kind of taken aback by her attitude. The optician proceeded to say "you have no bridge at all" in a rude manner almost insulting my looks. The doctor owners, the father and daughter duo, must train their staff better to be more culturally sensitive when working with Southeast Asian patients and not insult our racial features. Is the Optician racist? This was the only takeaway I had walking away from this experience. Not to mention the awkward front desk situation. They have two front desk people, when you are talking to one, the other front desk person just stare at you the whole time. I felt so insulted and racially profiled that I asked my husband to call and cancel my lenses with them. Also, how are lenses $240 after insurance?!!! On glasses USA you can get at least three pairs including lenses for that price.

08/27/24 Update:…read more We've been back about 3-4x now since my 1st review and I've noticed a huge difference in customer service! My son has been coming every week for his contact lens training and they even know him by his 1st name now. The front desk personnel are friendly and accommodating and Dr. Wong is amazing as usual. She's very warm and great with kids! As long as customer service continues to be good like what we've been experiencing the past month, I highly recommend this place for your eye care needs! Location is great as well, lots of restaurants close by.

I've been working with Dr. Wong for many years and so far it's been great. She is soft spoken and…read moreseems to always take care of me. In the past they had different staff and my experience once wasn't the most pleasant but overall this is a great place. The office is clean and the staff are nice, I've been working with Shanna lately and it's been smooth. There is parking and the building is on the main floor to the left. You do have to ring a doorbell to be let in. Feels more secure. Thank you.

I needed new glasses and wanted frames that I would love wearing everyday. My insurance doesn't…read morecover too many independent locations, so I was pleasantly surprised to find Oceanclear Eyecare on the list and that the Yelp reviews were so high. And deservedly so! Located in my favorite plaza in Renton, Oceanclear has a plethora of frames. They have a variety of designer brands as well as high quality eyeglasses brands. I was impressed with the variety of styles and looks. It was quite easy to find a couple pairs that I would like. Dr. Wendy Kuo was amazing! I have hit and miss luck with optometrists lately but after my experience here I foresee me coming back. Dr. Kuo was informative, helpful, and very easy to talk to. She took what my ophthalmologist had told me and related it to the type of glasses that I required. I felt like I had dialogue with her instead of being talked at or rushed, which has been some of my recent experiences with optometrists (or really many in the medical field of all kinds). It was nice because I walked away with a better understanding of how to care for my eyes. Vincent took my initial check-in procedures (pressure test and what not) and he helped me select glasses. Will fully admit I was very uncertain about him in the beginning. He was so quiet - he didn't introduce himself or really explain any of the various tests we were doing or if they were good or bad results. When Dr. Kuo told me Vincent would help me pick out frames I really was skeptical. But once he was around me for five minutes he relaxed and gave fantastic advice! Vincent really helped me find the right look. The two frames I purchased I felt confident looked good on me and fit my face. I was super pleased! The eyeglasses arrived two weeks later and I received a voicemail and email letting me know they in. They were perfect! Pickup was a breeze. Highly recommend!

I'm a long-term customer of enjoyed working with him in the past. Today at their new location, just…read morearound the block I was treated kind of rudely by the clerk. Was given no real eyeglass options or options for other selections. And I don't believe the desire for my business was even there. I was the only customer in the store. Had to wait 20 minutes before seeing someone It is very disappointing. I don't think I'll be back and I'll be looking for a new eye facility to work with. Disappointing because they were so good in the past. They just acted like they didn't want my business.

Clearvue Vision Center was voted "Best Eye Doctor" for a good reason. ALL of the people that I…read moreencountered there are kind, courteous, patient, helpful, and high caliber professionals. This includes the people doing the intake and glasses fitting. They seem to enjoy helping their customers find the right product. They also go out of their way to make sure you have an easy experience. So proud to have this business in my community.

Dr. Gelt is great. She found an issue with my eyes that no one else could find. For me, the…read morechange was life changing in a very good way. Now though I found it almost impossible to actually talk to a human to make an appointment. Disappointing that you have to jump through so many hoops, just to make a simple followup appointment.

Wonderful location, Jasmine helped us and she was awesome! Great selection, would recommend.read more

Lisa and the whole optometry team and Visionworks were incredibly helpful and kind! It's been years…read moresince I last needed a checkup, but they made the experience so smooth and painless, and they answered all my questions with care. They clearly have great team here and I would highly recommend this location to others!

I had a chance to meet these folks during what can only be termed as a contact crisis - I left my…read moreleft contacts at home 4 hours before an international trip. I stopped in here after they opened on a Saturday and they were Ready and willing to help out a stranger in need! They had samples of the lenses I wear and gave me enough for our trip. An incredibly kind and generous gift to what will only be a more weary traveler as the day goes on. They were friendly, kind, understanding and very helpful. I also took a look around the shop while they were checking for the contacts, and not only did they have a great selection of glasses, but they also had an area where the kids could sit and draw. That's a major plus for anybody who needs contacts and happens to have children... Those Venn diagrams cross big-time! You should check this place out if you're in the area. Helping me during a totally self-made crisis was going above and beyond, and as such I suspect when they're helping you out, they'll do a great job too!

They are rude and inconsiderate of families different than them. Its super uncomfortable asking for…read moredifferent appointments

I've been coming here for quite a few years now and I've never been happier with an optometrist…read more As someone who has been wearing glasses and contacts my whole life, I have dealt with many offices with a 'turn & burn' customer service style. Eyes on the Landing have always left me feeling they care and understand any concerns. The Doctors and sales people are super helpful and personable. The one time I had an issue with a box of faulty prescription contact lenses, they did right and replaced the box for me with no charge. This weekend we dropped in to purchase a pair of glasses, I was pleasantly surprised when they happened to have a frame and art show going on. The selection of their hip and fashionable frames were larger for this particular event. They also had a raffle where other local small businesses donated gift cards, as well as offering wine and snacks. Everyone was very nice and uplifting while I was trying to choose frames. I ended up choosing 2 pairs because they (frames & prescription lenses) were 20% off. I am super excited to receive my quality and cute glasses in the weeks to come. I highly recommend Eyes on the Landing if you love supporting local businesses and enjoy quality customer service, as I do.

I always look forward to picking out new frames with Donna and Kaylie. They are honest about what…read morelooks good on me and what doesn't, and they are very knowledgeable with all of their products. I don't wear contacts, so investing in high quality frames and lenses is a priority for me. When I compare glasses from other retailers with my glasses from Riverside Optical (formerly Eyes on the Landing), the difference is clear. If you're looking for high quality - unique glasses, great customer service, and a local family business to support, I highly suggest you go to Riverside Optical in Renton. To Donna and Kaylie: You both are awesome! I'll see you next year!

I had a really great experience here after a terrible and months long bad experience at…read moreLenscrafters. So I went to Cascade Vision center and it was awesome in every way. They told me I could get my prescription /exam redone by explaining to my provider what happened at other place. So I got a new covered exam. And the glasses came out really quick, did not have to wait 3 weeks. The prescription is great ...no issues. The dr was great, really good. The staff was awesome. Love the trending frames and glasses. Everyone was nice and helpful. And they were very careful with covid measures.

The one positive thing I can say for the clinic is that whenever I had a problem, they were able to…read morefit me in and see me within 24 hrs, sometimes going out of their way to do so. I really appreciated that as I had a difficult year medically. But I had a number of problems with Cascade Vision. 1, they are *constantly* upselling, which I would have thought impossible for a doctor's office, but there you go. Every time I went in, whatever I went in for, there was always a necessary, over the counter product or not-covered-by -insurance procedure pushed on me which (surprise, surprise) they had available at the counter or through a special pharmacy. This gets tiresome. It also erodes trust in whatever advice the doctor is telling me about my condition. 2, I was having trouble adjusting to the glasses I bought there, for longer than the usual amount of time adjusting to a new prescription. I came back to have them checked out, just in case there was an error because everyone makes mistakes occasionally --that's human nature. The opticians got very snarky and overly defensive about that. A patient should be able to have their prescription checked out without questions. 3, I was misdiagnosed with a stye which turned out to be ocular rosacea. I saw 2 different doctors at Cascade Vision over about 3-4 months for this problem, at least a couple times a month, sometimes weekly. It seems extraordinary to me that they didn't recognize an ocular condition, which has the potential of damaging my cornea. The advice I was given (and of course, multiple products to buy!) to treat the "stye" was of course a complete waste of time and money and could have worsened the rosacea. 4. I had a diabetic eye exam and requested that the results be forwarded to my PCP. I had to make multiple requests over 6 months for that to be done, which is ridiculous, considering it could be sent in an email.

Dr. Jaffe Steven's is an awesome optometrist. I started going to him since I was in elementary…read moreschool and I am now 29 years old. A couple years ago I couldn't afford medical insurance so I had to cancel my insurance and started going to America's Best at Southcenter. I HATED america's best because they always seemed to not know what they are doing or they just don't care. You get what you pay for! When I finally got insurance I went back to Dr. Jaffe Steven's. I can't believe he remembered me and my mom after all these years! Dr. Steven's is always patient, caring, and very professional. Once you find a great eye doctor, it's always hard to not go back :) The staff is really friendly too.

My family has come here for a few years now, and it's always been an okay experience. The…read morereceptionist is our least favorite part because she has a pretty bad attitude, but everyone else is exceptionally great. In January they started a new policy that if you miss an appointment it is a $75 fee ( that's more than our dentist... so it seems crazy ) they sent out a one week reminder, and they use to send out a reminder the day before additionally. The kids ended up having a random snow day added on and we got all our dates mixed up, ended up showing up a day later at the right time. They ended up billing us the fee despite having the time open the next day. I know it was my fault, it just seemed strange that they stopped the reminders the day before and started this fee.... Like it was intentional. We live in a low income area, so this fee, is this economy is huge. We switched to a new place, no fees, they send out multiple reminders, actually tell us when our glasses/contacts are delivered ( unlike these guys ), and the receptionist is a peach. Would not recommend!

Excellent staff Excellent Dr !!…read moreI was surprised by how thorough the clinic was with all the testing and reviews of the findings.

I went in to have an annual exam as part of my driver's license requirement. After going through…read moreall the tests, they refused to offer a prescription and said i was surgical and would not sign off on state driver's license form... While I respect keeping dangerous people off the road, they refused to offer a prescription to meet the requirements. After meeting with the surgical team, i was told a prescription would be fine as I did meet and pass the states requirement, but a prescription would be helpful for my vision until such time surgery is scheduled and repairs my vision. I then went back to Coal Creek Family Vision, scheduled an appointment for prescription the next day... They refused to see me at my scheduled time as they were reviewing my information. I was then told a different Doctor would be taking over... it has now been about a month and no communication from them, but they did bill me and my insurance... I would not recommend them and found the manner in which they handled a sensitive matter at a stressful time to be less than desirable.