I called to inquire about scheduling an appointment with Dr. O'Malley, the referral requirements,…read moreand self-pay pricing. Unfortunately, the person who answered was very short, unfriendly, and dismissive throughout the call. I was told that a visit could cost anywhere from approximately $500 to $2,000 depending on the number of photos taken, but I could not get a more specific estimate. After I thanked her, she abruptly hung up on me without any acknowledgment or goodbye. I understand that medical costs can vary, but basic courtesy should not. This interaction left me uncomfortable moving forward with the practice.

Although the doctors at Retina Center NW are outstanding, the apparent "triage" service is not!…read moreToday I contacted the Silverdale Retina Center because two days ago I had a retinal bleed in my left eye; I was hoping to make an appointment with Dr O'Malley who has been treating my diabetic retinopathy condition for many years. When I called to make the appointment, the woman at the front desk said I would first need to speak with a "triage" before she could make an appointment. She said the traige would call me back soon to further discuss my bleed & possibly make an appointment? Well, this day has passed, and I've heard nothing from the triage? Unfortunately, I've had a few quite negative exchanges in the past with the triages, when calling to schedule an appointment if I've had an eye bleed. On one occasion, the triage curtly stated, "didn't I know the bleed will clear in a few weeks"! Which is often incorrect because I've had bleeds that have not cleared for 21/2 months! What's more, you just don't speak to a long time patient like that, particularly given the recurrence of my retinal bleeds. The triages need proper training in dealing with patients thoughtfully & empathetically. I certainly hope this issue will be addressed for the benefit of all patients current & future at the Retina Center Northwest in Silverdale?

Dr Trinh is awesome, very down to earth and did a great job with my surgery. Everything he said…read morewould happen after surgery was exact. Very professional and knowledgeable. I may need another surgery in my other eye and he is the one to do it.

I've been coming here for about 6 months now. Today, I had the BEST, most nicest, personable NURSE…read moresince coming here! She was just a ray of sunshine!! Her name is Diondra. She is probably the best the nurse I ever had here!! From the moment she called me to come in till the doctor came in, super warm, nice, friendly, and still managed to be professional! Gosh, any company would be lucky to have her!!! I really appreciated having her since I was a bit under the weather and not really looking forward to this appointment! You definitely need more people like her here!!

I've been at the Federal Way office to see Dr. Ko a few times now. All staff including Dr. Ko has…read morebeen professional and caring each time.

Needs better scheduling every appointment you sit in lobby for at least an hour doing nothing just…read morewaiting for a room. Rediculois!!! They really need to figure out there scheduling.

I was referred as I needed a retina specialist and I had some anxiety but was soon put to ease by…read morethe caring staff, I then met with Dr. Hsu who was patient with my many questions and explained my diagnosis and treatment plans easily.

I've seen multiple doctors at this location, and each visit has been professional, timely, and…read morehelpful.

I had been seeing Dr. Ko, who retired last Fall. I saw Dr. Fung last week, and I thought he was…read moreterrific. Explained things to clearly, and was very friendly and informative. I am very happy with this practice.

This place is super busy. You feel like a number here. The doctors are always in a rush to get you…read moreout. The doctors talk like they are doing an auction! Rattle off a bunch of instructions or whatnot. I'm like "what's that?" In several appointments, we had to wait 20-30 min to be seen and we arrived there early, mind you. The parking is easy and it's just across the street from the hospital. The rooms that they put you in are small but manageable but you can certainly see some wear and tear (paint peeling off, walls a little dirty/scuffed up). Dr. Ko is professional but he needs to slow down. Glad that he does eye surgery too.

This office is wonderful the staff care and the doctors talk to you like you are a real person.read more

Wish they were in Michigan had the best care and doctors . Thank you so much and would highly…read morerecommend this facility

Pacific Retina Center takes the present and future health of your eyes with great medical…read moreprofessionalism and top notch diagnostics. With a sudden onset of partial blindness/sight impairment, I sought out Dr. Ridgeley who took intensive diagnostics for determining my eye condition. We are still working towards bettering my condition. Dr. Ridgeley was clear and thorough in conveying my condition and prognosis in easily understood language and works well with my other medical providers to continue moving me toward normalizing my vision. Bottom line: He's a great doc.

I had a very bad experience with my first eye Specialist, so I asked for a referral from Dr Cheung…read more I couldn't believe how patient and how Dr. Ridgeley took the time to explain how he was going to help me and the procedures he was going to make my eyes healthier. He explained the importance of proper eye care. I felt he really listened to me and made me feel very relaxed. He is a very kind and gentle Dr. Thank you Dr. Ridgeley

I can't imagine a better Dr. than Dr.Sharel C. Ongchin. We…read morehave moved so many places in my 81 years. So many eye Drs..but I would travel across the state to see Dr. Ongchin!! If you get the chance to make an appointment with the Dr..please do so. She comes highly recommended with other professionals in her field !! Also, I would like to commend her kind working staff as they do this all day and still have a smile and caring attitude about the patients.. Thank you so very much for making my life better..

I don't think this is good place don't recommend doctors are money minded also unnecessary scans…read moreare done.

I'm an eye doctor (optometrist) in Seattle and regularly refer patients to several different…read moresurgeons. We make a habit of asking patients that we refer to specialists how their experience was. This helps us know which surgeons are providing the top-notch care my patients expect. The team at Retina Consultants never fails to deliver. Good patient care, great surgical results, and good communication with the referring doctor add up to a really solid 5-Star review.

Everybody here is super nice. Got me in same day when I had an emergency. Staff is great. I…read morewill continue to go there

I am a nurse practitioner myself and did a lot of research before deciding upon Visian lens surgery…read moreas I was not a candidate for less invasive procedures. I wanted to make sure the surgeon I visited had a breath of experience and training. After the experience I can truly saw I was impressed from my initial consult all the way through surgery and after. Dr Patel does fantastic work he is great at communicating, has a wonderful bedside manner and an amazing team of support staff. I wake up daily amazed that I can now read the clock across the room without glasses or contacts! I was so impressed with the operation aspect of the business, the entire staff is friendly, communicative, professional and values your time, investment and confidentiality.

I also feel that I was upsold to a $9,000 Light Adjustable (cataract) Lens. In all fairness Dr…read more Patel had recently chosen LAL lenses for himself. I am very healthy, as are my eyes. I do not have any health conditions that would discourage LAL lenses. My brain is as healthy and efficient as people who are much younger. I have been unable to adjust to the dual focus that is part of the LAL concept. One eye for distance, the other for close up. My eyes got tired, dry and irritated when driving, as I was only using one eye. I had the same experience with close up vision, reading, watching TV etc. My vision blurred. I've learned it is not uncommon for the brain to have difficulty making that adjustment. As a result, I experienced dizziness and my brain was unable to efficiently "track" what I was seeing. Since the surgery my eyes are extremely dry. It took over a year for the burnt, bruised feeling and floaters to resolve. Fortunately I have an excellent optical physician who was able to correct my vision with progressive lens glasses. My experience with LAL was similar to many of the patients I spoke with while in Dr. Patels waiting room. I did all of the research, asked all of the right questions but feel some of the cons were omitted from the conversation. I am not questioning Dr. Patels skills as a physician or his ethics. He is a very skilled surgeon. I think he believed LAL lenses were the best he could offer me. Hopefully he is being more realistic about their success now.