Everyone, from the receptionists to the doc and optician, was very professional and friendly. They also have a wide selection of frames. We got our eyeglasses in less than a week (we were told it wouldve been earlier but we went there right before the thanksgiving weekend). Drs. Joseph and Jocelyn Dago-oc read more

Very nice people at the front to greet and help you get checked in. The optometrist was very kind, thorough and helpful. Large selection of frames. Prices are reasonable. They accept insurance or you can pay out of pocket. They do have contact lenses if needed. I recommend this business for glasses. Call to make an appointment. They do accept new clients as of 4/4/2026. Still call to make sure. Awesome plenty of parking. In the same space as Starbucks (opposite end) read more

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Great selection, customers service and hours. I got safety glasses and personal glasses here. I get compliments on both. read more

Suburban Opticians - Glasses at Suburban Optical - Optometrists Near Me - University Place, Washington

Just the nicest people, so friendly and helpful even dealing with issues with my doctor's office for me. Great selection as well.

Doesn't take VSP. Out of network. Wtf? At least post it on your website. Why force customers to call it drop button find out?

I have never felt as wonderfully cared for as I do here at Suburban Opticians. If I could give 10 stars I would! Beautiful store, EXCELLENT doctor! I am absolutely never going anywhere different. They saved my honeymoon vacation! I highly recommend having your contacts fitted with them also. read more

May 9, 2023, I walked into Suburban Opticians to inquire about purchasing a pair of single vision glasses and prescription readers. The owner directed me to a pair of frames she initially (along with two other employees) stated were too large for my degree of nearsightedness, thereby minimizing my visual acuity. "Are you sure these aren't too big? They don't look small to me." "I think you'll be okay with those. I think we can make them work." She was the professional with the expertise I was paying for, so I deferred to her judgement. She said if the frames were a problem, it would be no big deal to switch them out later. The owner directed me to call the following day to make an appointment with one of their optometrists. I placed the call to Suburban Opticians, and they chose the doctor, made the appointment, took my money for the appointment, and received my written prescription from the doctor - not me. I would not receive a copy of my prescription until after money changed hands. Before entering the exam room, I remained at the door saying I was very nearsighted and unable to see with progressive lenses. I asked if he would be willing to give me single vision glasses and prescription readers, instead. "Sure! No problem! Come on in!" The majority of the appointment was filled with his personal accolades about his sought-after expertise on diabetes and the eyes. I felt more like his audience than his patient. During the same week, I met with the owner to finish the order for both pairs of glasses. She was acting very strange about my prescription. I directly asked if there was something wrong. She deflected, then made an appointment to follow up with the other optometrist who also dodged my questions about the script (the doctors have the same unusual last name). It took some time before I learned both the owner, and the second optometrist, covered up the fact that not only were the prescriptions written for progressive lenses, that both the owner and first optometrist were informed I could not use, but also for "distance only" - the opposite of the promised readers. I was a college student who needed to see my computer, read textbooks, do research, write papers, make presentations, shower, put on make-up, do my hair, cook, clean, LIVE! Being limited to not seeing closer than ten feet was not an option! As I continued asking questions, I learned the first doctor's prescriptions could not be altered to give me what I paid for. They would not offer a re-do for his mistakes, only their workarounds. Following this experience, Suburban Opticians continued to BOTCH every single thing they were paid to do. (It was much more convoluted than there is room for, here.) Every person I had contact with gave me contradictory information - continually. I could not get a consistent answer from any of them. Though money was pre-paid for both pairs of glasses, the owner advised I should wait to order the readers, later. When it came time to pick up the single vision glasses, not only did they give me an immediate, intense headache, but it was like putting on someone else's prescription. They were so blurry I was literally blind for all three fields of vision: near, mid, and distance. In the end, and hundreds of dollars later, according to what they themselves informed me, they used the WRONG prescription to craft the WRONG lenses that were placed inside the WRONG frames!!! It was said they had another customer with a level of nearsightedness that also required small frames. I was told they ordered a line of small frames to keep on hand for future customers who may need them. I was to receive a call when the frames arrived so I could select which pair I wanted. At that time, they would also re-order the lenses they previously had their lab craft, incorrectly (the inner surface was shaped flat, not concave). Before exiting the store, I asked to have the glasses, I could not use, removed from my tray, since I wasn't buying them. I was told they needed to remain there as a physical point of contact showing I made a purchase. She said they would not be considered mine until they left the store. Believing her, instead of following my instincts, I left. Four months later, the same employee contacted me through voice mail saying, "These glasses will work the way they are. You paid for them. They are yours. You need to come and get them." I did not, and I will not. To date, I own nothing I paid for - not the correct prescriptions, not the single vision glasses, and not the prescription readers. NOTHING was done correctly, NOTHING was made correctly, NOTHING left their store, and NOTHING ever came into my possession. But ALL my money was fully retained by Suburban Opticians. read more

very low selection. Nothing very pretty, young or hip. The lowest price frames I could find just for READERS was $175 and he said I could pay another $170 for my reader lenses. Most if not all of the frames look like something my great aunt who is 75 would wear. Meh. I will look elsewhere or order online, I am not interested in looking like an aging matron. read more

Suburban Opticians is a great place to buy your next glasses. The service is top notch and so is the choice of frames. Highly recommend.

Amazing service. The staff is extremely helpful and professional. I was having issues with my contacts and they were able to provide fast and efficient support. read more

Absolutely love this place!!! Everyone is so friendly and helpful. It's a family owned business which is exactly why I wanted to come here & they do not disappoint!! read more

Very expensive but they do good work. I was particularly not happy with them not calling me when my glasses were ready for pickup. That seems like standard practice at an Optician but I guess they don't do that. They also try to upsell you on a bunch of different coatings and lens types. The blue tint polarization was sold to me under false pretenses and I didn't even get so much as an apology when it didn't work as prescribed. They do have a wide selection of frames and are generally helpful. Expect to spend $300-400+ on your frames, however. read more

My 2 year old's eyes started crossing about 5 days ago and I went into emergency panic mode. I got us a quick appointment with a pediatric opthamologist and he prescribed her glasses. We checked out Costco and Walmart and neither had special frames for toddlers who might decide to constantly yank off glasses every 2 minutes. Also it would take them 7-10 days to get any prescription filled. How could I wait that long! I called Suburban Opticians and she said they had frames in stock and could also order some. We went in and the ladies there were so kind. I have been randomly bursting into tears over this entire situation, and they made me feel completely normal and welcome. The woman measured my daughter and when I asked how long to get it filled she said they had the lenses in stock and we would have glasses later that day! I highly recommend this place for frames and service in general. We didn't get an eye appointment, but I will be scheduling one for myself in the future. It might have been a bit pricy, but I honestly didn't ask or care. The service and speed was worth every penny. read more

WOW! i had the best experience here. they had a groupon which is what originally made me check them out as i was looking for a particular brand of eyeglasses and they carried them. i did not make an appt. and simply showed up on a friday morning and Debbie was more than welcoming and helpful. i explained what i was looking for and she helped me search high and low until we found the perfect pair of frames. she even went in the back room to check any backstock and/or new items that might be similiar to what i had in mind that wasnt on the floor. they have a super selection of frames for all shapes and sizes and a wonderful sunglasses section as well. designer names and less familiar names to help with every budget. i was so excited when i found the perfect pair and wanted them asap but was ok being told it would probably take about 10 days, i was so pleasantly surprised when i got a call they were in early. again, i made no appt. and just showed up and she was, once again, the lovliest person with my fitting and making sure everything was perfect. i will definitely be going back for my any of my eye needs and would highly recommend anyone searching for a new place to check them out, you will not be disappointed. read more

I had to get safety glasses through my employer. This was one of the few shops listed in my area. Hadn't planned on going to them initially, but glad I did. Very friendly staff, the turnaround time was great and in the end the safety glasses looked great. I would definitely recommend them read more

This optical dispensary has the best inventory in Tacoma, an impressive selection of well chosen, stylish and high quality frames. They carry the lines I prefer to wear (Silhouette, Tura, Alain Mikli). The opticians are professional and knowledgeable, I greatly appreciate this as a person who was a licensed optician in my first career. The service has been great and the workmanship is beautiful. I'm kind of exacting and I want things that often other optical providers couldn't or wouldn't get for me. For example, I like flash mirrors on my sunglasses over gradient tint lenses, which my last provider just wouldn't do - but at Suburban Optical it's no problem. They can do anything I ask for and it always arrives looking great. My husband has gotten a prescription from the independent optometrist who works out of this location, Dr. Chous, and he was really great as well. I am very happy that we have an optical dispensary like this in Tacoma. I will never go anywhere else. read more

I have purchased many pairs of glasses and contacts from the team at Suburban Opticians. My entire family is treated like FAMILY there. The team is outstanding in terms of personalized care, advice on what frames fit or do not fit your face, and have even helped me EXCHANGE a pair of glasses that I did not love.... They wanted me to be happy! Contacts were a dilemna. I can't tell you how much time Melissa spent with me as we tried different options. I went home with different samples until my vision was just right. Support these people who are our neighbors! Leave those chains and Costco behind...you cannot go wrong at Suburban! read more

These folks want me to sign a waiver saying they might break my frames if they replace the lenses. AND they also won't REFUND the cost of the lenses if THEY BREAK THE FRAMES. What's to keep them from just breaking the frame and keeping my money? Nothing. BTW, these are hefty titanium frames. But they were super pissy about not accepting them. "I wouldn't do it" is what they said. What they're saying is they break frames (their lab must be awful) or only want to add lenses to frames you buy from them so they get double mark-up. Plus they don't allow photos so no texting the spouse if you need to decide between 2 looks. Shop elsewhere. Seriously. I've really never experienced such an awful business so determined to lose my business and the business of all the people I know. Because sharing every way I can. read more

Suburban Opticians is the best eyeglass store I've found in the greater Tacoma area. Not only is their inventory extensive and appealing but their customer service is outstanding! When I first went there a little over a year ago I briefly described the type of frame I was looking for and the gal went over and pulled the perfect frame off the shelf. BAM! I've never had that happen without trying on about 30 pairs. (I'm very picky.) Fast forward a year .... I took a very bad fall and scratched one of the lenses. I thought I would have to buy a new lens but they told me it was covered under a scratch warranty and replaced it for free. Then a month later an arm of the frame broke off. It wasn't fixable and the exact frame was no longer available. Yet they were able to order in a perfect substitute in a slightly different color, swap out the lenses and send me on my happy way with new glasses - again at no charge!! Amazing service and always with a smile! I highly recommend them! read more

Suburban Opticians itself does good work and they aim to please. This review is of Dr. Paul Chous, the optometrist. I've seen him for 3 yrs but when my new glasses were blurry I made an appt for a re-check. He was in a hurry and behind schedule. I was concerned because my eyes apparently changed so much in 3 months. I called the next day because I had follow-up questions. I never got a call back so I went in to the office again. Dr. Paul ignored me and ultimately refused to even speak with me saying "its not going to happen". It was shocking how rude he was. I solved my problem by going to another optical shop where they patiently addressed my concerns and answered my questions at no charge. I now have a new eye doctor. read more

This is the only place I will buy my glasses. If your looking for current frames this is the place. They have outstanding customer service! Went to Costco and Lenscrafters in past no comparison Staci read more

This has to be the worst glasses store. The prices are unreasonable and the workers were so quick to dismiss me. Do not work with many insurances and terrible service. I wouldn't recommend them, they are worse than Costco. read more

Long time customer found that the customer service was excellent. extremely large selection with competitive pricing. Dean read more

I went in to browse the selection they had and it's huge. The staff is amazing. They were so kind and patient and my experience was very pleasant. I was able to leave with a pair of glasses picked out and a smile on my face. Thank you Suburban Opticians! read more

As far as service I list them as poor assistance provided none I drove from one side of town to the other just to speak of this was a highly rated site well apparently it did not work out for me, no options for assistance no questions just we can't help you have a nice day read more

Great place to go for your eyes!! Such amazing customer service!! They work hard to do what's right for you - I won't go anywhere else.

When you get older glasses become a big deal in your life. Finding opticians who are knowledgeable and will work with you is hard. I was very pleased at the time Shawn took to work with me in selecting frames and then being so great at telling me which lense shapes worked or didnt. The owner took time to talk with me about the industry and Melissa adjusted and readjusted the frames until I got the perfect fit. When you do some home work and you understand a little more about the industry, meaning you know about the monopoly with Essilor and Luxottica, you can make better decisions. Then you just have to find a really good optician and a large and well picked selection by a professional owner who knows their stuff. read more

Do not expect professional or thorough care from from the eye doctor at this establishment. He does not follow through with promises and never returns a phone call. read more

Best optical shop in Tacoma, hands down. I've bought glasses from several shops over the years and have never had such awesome, customized and careful service as I got from Suburban Opticians and Melissa Rodriguez. She listened well, was mindful of budget and offered honest advice and constructive options. My grandfather was an optometrist and ran his practice just like this. It's a rarity these days. Suburban definitely earned my loyalty today. read more

I brought my daughter in to get glasses and decided to get new ones myself since I hasn't had any in 7 years. My daughter and I worked with different ladies and both were extremely helpful and honest about what they liked and didn't. My daughter wound up with Versace glasses that she is in live with. I wound up with Guess and they are fantastic. I don't know how they did it but they got my lenses so thin! I'm nearly blind so my glasses weigh so much normally. These don't. It is a little pricey but they had 50% off the frames which allowed us to pick the nicer name brands. read more

We've been in Tacoma less than a year. My daughter's glasses broke (purchased in a different city) and we brought them in so they could have a look. They weren't repairable, but Chelsey found us some closeout frames that the lenses would fit in for $30! Now, we have something to get us by until we can come in for an eye appt and get her new glasses! The only thing that kept me from clicking 5 stars was the sticker shock on retail frames and lenses, although they come with a good warranty and discount for first-time clients. The service and care we received from everyone there, including the owner was incredible!!! read more

WOW, WOW AND WOW! This place has the best selection of frames for us with the need of eyewear! Staff is nice too, friendly and very helpful with no pressure to make up your mind quickly! So very glad I went here and look forward to actually getting my new glasses! Update: I have my new glasses in hand ALREADY, took 3 business days. My prescription is single vision and I normally just wear my glasses around the house. Contacts for daily life. I was shocked they had them done in 3 days. Ordered on Thursday afternoon and they were ready 10am Monday. I didn't realize they have their own lab there too! LOVE my new glasses so much I may even wear them outside of the house! They are so lightweight and that's what I needed and wanted. Bonus was the frames were 50% off right now. $258 was the total and I only paid $138. Insurance picked up a portion. I had an eye exam somewhere else earlier this year so my prescription was still good, unfortunately I ended up with a heavy pair of Coke bottle looking lenses in an ugly plastic frame, I wore only a handful of times because of the weight. I also felt rushed at this other tiny optician office and it wasn't a good experience all around. Metal frames are way better for me and that's what I have now and they are even brand name-Juicy Couture! Ooh la la, LOL somehow they made the lenses super thin which helps with the weight greatly. Who wants to wear heavy glasses, I know I don't! Awesome! I couldn't be happier with my new specs! I highly recommend Suburban Opticians for anyone needing glasses or sunglasses. Best experience I've ever had buying glasses! Plus they said if I EVER have a problem with them don't hesitate to come in and get them fixed! Being they are so close to home, 2 miles, is nice to know! read more

Great staff, wide selection, and fast service. Only down side is they are a little bit pricy.

I had a great eye appointment today! Dr. Chous was very friendly and respectful. He also is excellent at customer care. He helped me get a new prescription (my eye sight had changed a lot! Feel like I'm seeing a new world!!) and they were able to change my lenses right there. Thanks so much Suburban Opticians!! read more

This is the best business I have ever dealt with when it comes to contacts and glasses!! They have an excellent selection of glasses and if they don't have it then they'll order them for you. I was prescribed in Olympia for some awful contacts and the prescription was specifically for a certain type of lenses. I asked if they had the contacts in stock and I told them how much I hated the fit of the contacts. They offered a free fitting and gave me a sample set of contacts. I'll continue to go here until I move away from Washington. read more

I needed eyeglasses and have no idea where to start. Boyfriend recommended this place and suggested we go here first. I am so glad we did because the ladies in there went above and beyond to help me find what i was looking for and sure enough i found a pair i loved. read more

My wife and I started going to Suburban Opticians a few months ago. Service has been over the top great. My only regret is we didn't start going there years ago! read more

I just want to say that I was not treated with an ounce of kindness or respect by the owner of this business. A few months ago my wife had a heart attack early in the morning. I rushed out of the house without my wallet & when I drove home to get some of her belongings I unfortunately ran out of gas and pulled off the road into the Suburban Opticians parking lot. I had my cell phone but, all of my family members were at the hospital and did not answer. I tried to explain to the owner ( Melissa) That I just needed a little assistance to get some gas to get home or some time for a family member to respond. I would have been happy to repay anyone will to help me. I have a job and I am a responsible person who was just in a bind. I asked Melissa for help and she told me it was not her problem and that I needed to get my car out of her parking lot. I literally asked her "Where is the humanity?" Her answer "Not here!!" I personally would NEVER support this woman or her business!!! read more

I want to thank the owners, staff, and the Doctor for their gracious and professional mannerism. Our Dad, who is elderly, said he had a good experience during his appointment this last. I found that everyone there treats all customers with the utmost respect. Thank you read more

I have been using Suburban Opticians for years and this is the PLACE for all your eye care needs. They have an awesome selection of frames and their customer service is 2nd to NONE! Pam, Melissa and the team are friendly and very knowledgeable. It will be the best buying experience you will ever have when it comes to eyewear. read more