I'm honestly really disappointed with my experience here. One of the most frustrating parts is that…read morethere's no clear way to contact the office besides calling the front desk--no email or direct way to address concerns. About a month ago, I called ahead specifically to ask if they could put prescription lenses into my Meta glasses. I was told yes, but that I'd need to schedule an eye exam first. I waited a full month for that appointment, came in today, went through the entire exam process, and only at the very end was I told they could not put lenses in my frames because I didn't purchase them there. This was especially confusing because I've brought in my own frames before and had lenses put in without any issue. I was then told they would be able to help if I had purchased Meta glasses directly through them, which felt inconsistent and frustrating. I did everything right on my end--I called ahead, asked questions, confirmed pricing, and came prepared. In the end, I used my yearly insurance benefit on an appointment that didn't meet my needs and walked out with nothing. It felt like a complete waste of time. Because of this experience, we'll be finding a new eye care provider. The lack of clear communication and consistency just doesn't work for me.

At a wellness visit at the beginning of the school year, it came to our attention that my oldest…read moreson was possibly in need of glasses. Our pediatrician recommended we take him to a legit optometrist place (and not just a large chain) to get him correctly examined. I found Family EyeCare Associates on Yelp and so glad I did! Check-in was simple and easy and all the front desk ladies working that morning absolutely loved my son and were great with him. During his exam, the eye care assistants (not sure what they are officially called, sorry!) were great with him and his five year old energy and silliness during the exam as well. We ended up seeing Dr. Pincock who was really kind and great with my son as well. He was super thorough in his exam with my son and made him really comfortable with every step of the process. We were able to find out that my son really was in need of glasses, and out the door (after insurance) for his exam and fancy bendable glasses, it was only $80! So glad to have discovered this spot and we'll continue to make them our primary eye care office.

I've been here for multiple exams, and contacts over the past few years. The service has completely…read moregone downhill. The girls up front a Have been rude the last three times I went in there. I literally tried to make an appointment to get new contacts and buy glasses for like a month: after being on hold for 30m twice on the phone and going in getting ignored. I was over it. They have to "check you in" before you can even browse the glasses. Yet someone how 4 women at the front desk can't make it happen. I finally gave up clearly my time isn't valued. Ended up going to Visionworks down the street WOW day and night difference

My long-time optometrist, Dr. Kvamme, moved here. I love my optometrist but this clinic is a mess…read more They used to have the "digital eye photo" in place of dilation as an option, and it was $29. A year later it's mandatory and now $39! Not covered by insurance means families that can't afford it pay, or go elsewhere. It all feels like a money grab! Then, I decided I would still see Dr. Kvamme and the clinic staff didn't pay attention and booked me with the wrong doctor...Kvamme isn't even in the clinic on the day they scheduled me. They had ALL the previous text messages to know who I wanted to see and still got it wrong. They clearly didn't even look at my record to see who to schedule me with. I got up early to be on time, only to leave. Beyond disappointed. The staff is sloppy and completely unprofessional. Don't go here.

Dr. Meers and his entire staff are wonderful! Dr. Meers has guided me through cataract surgery and…read moreexcellent vision. The office is professional, welcoming and both my husband and I would highly recommend. Nancy Boyd

The service at Westgate Eye is non-existent. I went last December, was recommended very expensive…read morecontact lenses but wanted to switch because I was unhappy with them. It took at least 10 tries to even get an eye appointment, and 3 months after having the problems. I ended up ordering glasses through Costco (though tried to get help on that from staff as well with no luck) but when I finally went in to my scheduled appointment, instead of helping me, Meers said he was not the eye doctor for me. My experience makes me frustrated, and I hope others will not go to Meers or Westgate Eye

Although it took a while to get an appointment, it was well worth the wait! What lovely people…read more Everything was quick and efficient and I felt like I received the best care. I get very anxious about medical appointments and they were so fun and laid back, I quickly felt at ease. Dr. Kim Eckroth is especially awesome.

Great experience at Vision Care Associates. Thank you for giving great patient care and customer…read moreservice. I was informed and had a great understanding of my eye care and next steps. Dr. Anna Gunn was very thorough and answered all of my questions and concerns. She was very warm and you can tell she cares about her patients. I highly recommend this location in University Place, WA.

Tacoma Family Eyecare is located in the optical section of the Tacoma Costco (37th Street). They…read morehave appointment booking capability from their website, however, I was already at Costco when I decided to pop in to make a new patient appointment. They were able to get me in within the same week! The receptionist was helpful and friendly, with the ability to answer my questions regarding insurance and what the eye exam entailed. I opted for an appointment that would give me both my glasses and contact prescription. The day of my appointment, I filled out a quick questionnaire to establish my care as a patient, and one of their techs performed the initial eye exam ($40 out of pocket, covered by certain insurances, but a very important eye exam as it checks your eye health). Dr. Kathy Kim was the optometrist I saw the day of my appointment. She began with asking if I had my glasses with me ('dOh, I forgot to bring them!) but I was able to tell her the power of each eye from a prescription from 1.5 years ago before I moved to Tacoma. Th usual eye exam commenced, with having to read the letters with one eye, and then the other. Dr. Kim mentioned the slight astigmatism that I've heard I've had for a while, but hadn't been corrected by other optometrists/ophthalmologists. She gave me the option to do the regular contacts I was accustomed to, but also suggested trying toric contact lenses to adjust for the astigmatism. Dr. Kim explained that these type of lenses would reduce squinting, and help with driving at night, reducing glare. Her receptionist was able to give me trials for both the regular contacts with my updated prescription (same day), and ordered trial torics which came in several days later. What I loved about Dr. Kim was her demeanor. She was professional, and able to build a great rapport during the quick 15 minute exam! She allowed me to look at the eye health screen (your vision is priceless, it's worth the $40!) and let me know that they have a 90 day follow up policy to have the lenses adjusted, should I not love the trials before ordering my contact supply. 5/5 highly recommend! (P.S. I don't believe you need a Costco membership to utilize this clinic in Costco).

Great experience. So easy to schedule online and I got right in. Doctor was knowledgeable and…read moreefficient. Friendly office staff and professional doctor. Will go again

I have been a patient of Dr Niraj Patel for a few years. I've been going for my regular, yearly…read morediabetic check ups. He's always been very accommodating, polite and professional. He had said I would need cataract surgery but he didn't push it and left it to me for when I was ready and couldn't function. Finally, it was time. He willingly postponed it when we were apprehensive in March when the COVID-19 virus had so much uncertainty. Now he scheduled me and my right eye was a breeze. The operating room staff was friendly and put me at ease. Post operative was simple and I was out of the office in an hour. When I was concerned about a post operative question, he replied promptly. I would highly recommend him. All of the staff are well trained and polite and professional. Next week I am scheduled for my left eye cataract surgery!

I called ahead to confirm that the eye doctor accepted my referral and insurance before scheduling…read morean appointment for an urgent visit of symptoms that have been ongoing and unable to drive and walked 2.5 miles to my appointment. Upon arrival, I was informed that they did not accept my insurance. They claimed to have called me regarding this but did not leave a voicemail to discuss the issue. The front office staff initially suggested a self-pay option, but when I inquired further, I was told that self-pay was not available either. This experience highlights the breakdown in the healthcare system and a lack of accountability on their part in two instances. 0 accountab=0 stars

Office staff is very friendly and welcoming. Dr. Cocke' is very knowledgeable and took his time to…read moreexplain how the process goes to my son so he felt comfortable . I highly recommend this office.

I had a horrible experience during all three visits to Dr. Cocke.* As soon as I walked in, I was…read morequietly warned by an uneasy looking woman who worked there that their receptionist had recently and unexpectedly died. I think she was trying to buffer me for what I was about to experience. A loss like that is tragic, but it is not, however, a license to be a raging jerk. He acted rudely every time I was there. It was a long time ago but I remember him answering questions curtly, sighing loudly in irritation when it took me a sec to gather my coat and purse and follow him to a different room, just making me feel like an irritation, not a customer (maybe it's because I was on Amerigroup?). At one point, I used the restroom and it was out of paper towels, so as I came out I casually let him know. "Well, I don't know what you want expect me to do about that! You're gonna have to wait until after five to see that get done!" he snapped. The tone was offensive and unnecessary. By the time I left I got to my car and cried. I felt stupid for letting it get to me that much, but I was nothing but nice to him, and I cry when I am hurt and angry. When I returned to pick up my glasses, they rushed me and, even though my ears are a bit uneven so glasses are always somewhat skewed, they told me they were fine and sent me on my way without adjusting them the way every other eye doctor I've seen in 40 years has. I will never go back. In fact, I spent some time writing a scathing letter directly to him, but opted not to send it and escalate him, mostly for the sake of his staff. Suffice it to say, I tried to hold grace for someone in his unfortunate position, but that really doesn't excuse that sort of behavior. *The one caveat I will give is that it has been quite a long time since this happened. I started this review shortly afterward, and happened to see Yelp's email reminder to finish it well over a year later. But know the kind of man you are dealing with here. I, personally, don't want to support any man who would behave this way, ever.

It was our first visit today and we had an excellent experience! Both the office and doctor were…read morefriendly and professional!

My husband and I were treated with respect and care. The doctor took her time with our eye exam,…read morethe best we had ever. We had some done before, but never to that extent. Her assistant is exceptionally knowledgeable in insurance, and she told us our options, the cost, and everything you need to know about purchasing contacts or glasses. Again, I have never had that explained to us. This is the place to go. You need to check them out. You won't be disappointed.