I never got to chose my glasses One pair was handed to me because "It was the only one they had…read morethat matched my current glasses. I was never consulted about what I wanted or if I wanted to change. Second the glasses frames were for computer glasses. While I thought it was a good idea originally, because I use the pc a lot, I couldn't use the glasses indoors. Everything about the glasses strained my eyes. However to his credit Dr Yoon did correct my right eye vision which other optometrists wouldn't touch because of cataracts. So he gets a C.

Overall an odd experience. The receptionist was very sassy and funny which I appreciate, but 90% of…read moremy time with the doctor was spent with him talking about school and AI. It also felt like he was judging me about going to a Technical College. I can't necessarily recommend this optometry office.

The lady that helped me was awesome. I think she was actually better than the location where I…read moredropped almost $1000 on 2 pairs of glasses. She also definitely knew how to adjust my glasses so they would stop falling off. She even cleaned the glasses I had on that were filthy. I would definitely recommend this location over others.

This was my first time at this location. I had an appointment for an eye exam for contacts and eye…read moreglasses. My appointment was confirmed by phone call 2 days prior and I was assured that there would be no issues, and that my insurance would be accepted. Upon entering I was not greeted, I was gawked at and immediately judged. The employee pictured, took one glance at my insurance card and rudely said, WE DON'T TAKE THAT HERE, BUT WE HAVE GOOD DEALS HERE! Nevermind that I had an intial appointment for an eye exam and to be fitted for contacts. She spoke over me, and made condescending comments as I tried to speak. She asked if there was an E in my name 5 times as if to try to get a rise out of me. But I kindly responded in the same kind tone each time I was asked. I tried to explain that I had a confirmed appointment, and that I was told that there wouldn't be an issue with my insurance because it had been accepted for other people who went to this location. But she wasn't having or hearing that. Horrible experience, vile employee. Never Again!!!

This review is a review of the office staff, not Dr. Greer. He has always provided good care to…read moreme. Today, it took four phone calls to get contacts ordered. Those I talked with today could benefit from a training class on how to provide good customer service. The third time I called I was placed on a ten minute hold then told I would get a call back in ten minutes. I finally called the office again at the 20 minute mark. Is the office understaffed?

Their billing is ridiculous. Multiple calls and attempts to reach someone that actually knows what…read morethey are talking about and many times being told why the optometrist chose to bill as medical instead of vision is because they said I had symptoms of dry eye and that was a medical diagnosis. Cost me hundreds of dollars instead of being just a normal vision appointment with a simple deductible. I haven't even been able to fill my prescription for over a month because of this billing issue and I will not fill it with these scam artists! To continue they also blatantly lied and said they are in network for my insurance when in truth they are out of network costing me even more money.

I love this clinic! Dr. Naidu is professional, knowledgeable, and so kind. The staff are helpful…read moreand friendly. I highly recommend Bridgeport Vision Clinic.

Please for the love of god go somewhere else! They have f- me up every step. First my eye…read moreappointment was terrible they pointed out that my pupils were different sizes and after going to three different doctors and spending way to much money they told me that I was probable born with it and my old doctor (Costco) probably knew this and didn't see the point in pointing out a flaw. Then I buy glasses that were insanely priced but I wanted to help out a small business so I thought it was worth it. After I get the glasses they were way too tight and I tried to get them adjusted but they told me my face was too muscular and that's why they didn't fit. Which is crazy because I have a very tiny head so how are normal people fitting into the glasses. Well I tried to return them and they were trying to talk me out of it. I know they we're trying to run out the clock so that I couldn't return them. Well after I finally did I bought a pair at Costco but Bridgeport wasn't done with me yet they never called my insurance to refund my benefits. So after Costco very kindly explained to me that they couldn't do anything and that Bridgeport needed to refund my benefits I called Bridgeport asking them to do that I'll give you a play by play "Bridgeport vision how may I help you?" " hi I bought a pair of glasses from you guys and I returned to them and I went to go buy another pair of glasses somewhere else and they told me that you guys hadn't re-funded my benefits yet through my insurance so I was wondering if you could do that" " no we don't do that here you have to do that yourself" " oh well Costco told me that you guys had to do it and that I couldn't" " we don't do that here" So after that I called my insurance company who was extremely upset with Bridgeport for making me call because I shouldn't have been involved in this part of the insurance. They called Bridgeport and basically scolded them for not doing their job and trying to keep the money away from me. So yeah my experience was horrible.

Clip Joint Alert!!!…read more Wow! Don't go here. You will be over charged. I have not one but two VSP instances. I came here because they were listed as a VSP Primer Edge. Where as a VSP member my insurance was supposed to go further with agreed pricing, rebates, and discounts. I got nothing! First off the front end staff were all rude and monotoned. They did not even blink their eyes. That's a bad sign meaning they are going to give you rehearsed lines and screw you. When it was time to pay for everything they wanted $60 for the exam and $160 for a half year of contacts. For a year everything would have cost over $400 after insurance. I am doubly covered. Well covered. Every other place that I have been to with VSP agreed pricing and discounts I would only pay under $40 for everything. If I include glasses every thing would have been just under $100! Not 400! I told them they were over priced. They just stared at me with blank looks and gave me a rehearsed line. I paid the $60 exam fee, asked for an online prescription, and left.

Picked up glasses from this establishment yesterday. The women at the front desk are rude and…read moreunfriendly. They are without enthusiasm and are not welcoming. They acted like I was bothering them by trying to get the glasses. Not one person got up to fit the glasses or make sure they were okay. Those girls need some customer service training and they need it fast. Will never return or recommend.

Great experience. So easy to schedule online and I got right in. Doctor was knowledgeable and…read moreefficient. Friendly office staff and professional doctor. Will go again

Tacoma Family Eyecare is located in the optical section of the Tacoma Costco (37th Street). They…read morehave appointment booking capability from their website, however, I was already at Costco when I decided to pop in to make a new patient appointment. They were able to get me in within the same week! The receptionist was helpful and friendly, with the ability to answer my questions regarding insurance and what the eye exam entailed. I opted for an appointment that would give me both my glasses and contact prescription. The day of my appointment, I filled out a quick questionnaire to establish my care as a patient, and one of their techs performed the initial eye exam ($40 out of pocket, covered by certain insurances, but a very important eye exam as it checks your eye health). Dr. Kathy Kim was the optometrist I saw the day of my appointment. She began with asking if I had my glasses with me ('dOh, I forgot to bring them!) but I was able to tell her the power of each eye from a prescription from 1.5 years ago before I moved to Tacoma. Th usual eye exam commenced, with having to read the letters with one eye, and then the other. Dr. Kim mentioned the slight astigmatism that I've heard I've had for a while, but hadn't been corrected by other optometrists/ophthalmologists. She gave me the option to do the regular contacts I was accustomed to, but also suggested trying toric contact lenses to adjust for the astigmatism. Dr. Kim explained that these type of lenses would reduce squinting, and help with driving at night, reducing glare. Her receptionist was able to give me trials for both the regular contacts with my updated prescription (same day), and ordered trial torics which came in several days later. What I loved about Dr. Kim was her demeanor. She was professional, and able to build a great rapport during the quick 15 minute exam! She allowed me to look at the eye health screen (your vision is priceless, it's worth the $40!) and let me know that they have a 90 day follow up policy to have the lenses adjusted, should I not love the trials before ordering my contact supply. 5/5 highly recommend! (P.S. I don't believe you need a Costco membership to utilize this clinic in Costco).

Friendly staff and knowledgeable doctor. I never really enjoyed going to the eye doctor as a kid…read morebut they help calm my nerves by explaining what every step of my appointment is.

Very friendly and fast process getting my annual eye exam here - will definitely return in the…read morefuture!

I've been here for multiple exams, and contacts over the past few years. The service has completely…read moregone downhill. The girls up front a Have been rude the last three times I went in there. I literally tried to make an appointment to get new contacts and buy glasses for like a month: after being on hold for 30m twice on the phone and going in getting ignored. I was over it. They have to "check you in" before you can even browse the glasses. Yet someone how 4 women at the front desk can't make it happen. I finally gave up clearly my time isn't valued. Ended up going to Visionworks down the street WOW day and night difference

My long-time optometrist, Dr. Kvamme, moved here. I love my optometrist but this clinic is a mess…read more They used to have the "digital eye photo" in place of dilation as an option, and it was $29. A year later it's mandatory and now $39! Not covered by insurance means families that can't afford it pay, or go elsewhere. It all feels like a money grab! Then, I decided I would still see Dr. Kvamme and the clinic staff didn't pay attention and booked me with the wrong doctor...Kvamme isn't even in the clinic on the day they scheduled me. They had ALL the previous text messages to know who I wanted to see and still got it wrong. They clearly didn't even look at my record to see who to schedule me with. I got up early to be on time, only to leave. Beyond disappointed. The staff is sloppy and completely unprofessional. Don't go here.

Great experience at Vision Care Associates. Thank you for giving great patient care and customer…read moreservice. I was informed and had a great understanding of my eye care and next steps. Dr. Anna Gunn was very thorough and answered all of my questions and concerns. She was very warm and you can tell she cares about her patients. I highly recommend this location in University Place, WA.

my appointment was on oct 3, at 2:40 pm i give them 5 rating, front desk kathleen very nice and…read moreefficient, pre nurse mellany very nice and effcient, my favorite doctor kim eckroth also very nice and efficient, thank your very much for your kind service, raymond w. correa, five stars rating