The lady that helped me was awesome. I think she was actually better than the location where I…read moredropped almost $1000 on 2 pairs of glasses. She also definitely knew how to adjust my glasses so they would stop falling off. She even cleaned the glasses I had on that were filthy. I would definitely recommend this location over others.

This was my first time at this location. I had an appointment for an eye exam for contacts and eye…read moreglasses. My appointment was confirmed by phone call 2 days prior and I was assured that there would be no issues, and that my insurance would be accepted. Upon entering I was not greeted, I was gawked at and immediately judged. The employee pictured, took one glance at my insurance card and rudely said, WE DON'T TAKE THAT HERE, BUT WE HAVE GOOD DEALS HERE! Nevermind that I had an intial appointment for an eye exam and to be fitted for contacts. She spoke over me, and made condescending comments as I tried to speak. She asked if there was an E in my name 5 times as if to try to get a rise out of me. But I kindly responded in the same kind tone each time I was asked. I tried to explain that I had a confirmed appointment, and that I was told that there wouldn't be an issue with my insurance because it had been accepted for other people who went to this location. But she wasn't having or hearing that. Horrible experience, vile employee. Never Again!!!

Dotty offers great customers service and options for eyewear. It had been several years since I had…read morepurchased new glasses and she found me the perfect pair. I love them! I highly recommend her!

I bought glasses here in 2012 and just ordered another pair in November of 2016…read more My experience in 2012 was great. There was a minor issue with one screw having been replaced with another that was very slightly shorter in length. They offered to obtain a whole new frame set for me. I declined as the issue was basically invisible. In the event, it never caused any problems in over 4-1/2 years. Based on my experience in 2012 I felt that they would do just about anything to ensure my satisfaction. I am clearly looking to have the same experience again. I will post an update in a few weeks once the new glasses have been delivered. Update August 2017: Same great service. I've had my new glasses for going on a year now and they are top notch. Update April 2023: I got another pair for a new prescription in February of 2022. Same story, great service and glasses.

This place is a trip. Seems the white guy receptionist don't really want to work here. He is very…read morerude. The doctor does a half-@$$ run through of the exams. My prescriptions at the end did not come out right. Worst yet. The receptionist kept on insisting that I get the Sept tinting glasses. I told him I did not want them. He ordered them anyway! I will not come here again!

Honestly insane experience…read more Walked in to two receptionists trying to answer the phone. The male receptionist is being really rude to the Korean woman receptionist. I felt so uncomfortable right away because his attitude towards her was awful. Then I filled out my form and gave it to the male. He calls me over and immediately after I tell him why my doctor referred me he goes "we don't do that here, you need an ophthalmologist" so you're telling me, my NEUROSURGEON referred me to the wrong type of eye doctor? And in addition you don't test pressure behind eyes?? Isn't that like a common part of ANY eye exam? These people actually called me after my doctor made the referral. So they saw my reason for being referred, called me to schedule, just to tell me they can't help. INSANE.

Not a fan for several reasons. The Optometrist is nice, but pressuring you to spend extra money on…read moreglasses, and after today's telephone conversation to get an appointment was awful. My family won't go back.

I love this clinic! Dr. Naidu is professional, knowledgeable, and so kind. The staff are helpful…read moreand friendly. I highly recommend Bridgeport Vision Clinic.

CUSTOMER FOR LIFE! I broke my glasses while innocently cleaning them with the provided cloth. They…read moresnapped cleanly right down the center of the frame. Obviously upset I took them back to Lens Crafters where I had purchased them. I didn't feel like I was holding them too tightly but I'm sure it was something that I did on my end rather than it being a manufacturer defect. I already searched online and after reading Ray Bans warranty and entering my case scenario in, the outlook was bleak. I was going to have to pay $$ for a new frame. As I walked in, I was greeted by a woman who I'm assuming is the manager. I explained what had happened and she stated that there was nothing they could do and recommended that I check with the jeweler at the mall to see if they could weld them back together. I think she sensed that I was frustrated or maybe it was divine intervention...either way, she immediately stood up and walked over to the wall of frames. She found my exact frames, walked back to the desk and immediately swapped out the lenses. I asked what I owed her and she told me nothing. I was shocked to say the least. I explained to her that I had been getting a lot of bad news lately and that this was a very big blessing. I asked her if I could at least give her a hug and she agreed. I'm so happy to see that there are still people out there who care about their customers. I will never go to another business again, even if it means I have to pay more. It's the principle of the matter! That you God and God bless this young woman!!

Great customer service! I wish I got his name but he's the older gentlemen with glasses that works…read morethe lens crafters sales floor. He helped me and was patient as I took forever to look. Place was clean and welcoming. The doctor was fast yet efficient which was nice. They have this new technology where they hold up the iPad/tablet to your face with the frames on. It takes your measurements instead of relying solely on self measuring. That way it's accurate, HOW COOL IS THAT! My glasses came in so fast too not the week they had originally given me. My only down side would be not having a hard case or glass cleaner pad when given the glasses. It comes in a baggie and apparently the baggie can be used to clean it as well which didn't quite work for me. Luckily I have an old cleaner that works fine. Would still definitely recommend!

I was in dire need of getting a new pair of glasses as the pair I had broke and I did the "tape…read morejob" on them longer than I should have. Also I knew that I would need to get bifocals which I had some anxiety about because some acquaintances were struggling with theirs that just got them. I made sure to clearly state that I wanted something that did a smooth transition. After a fairly brief examination and a determination of what my current prescription would be I picked out two frames. I was shown the lens options that eased my concerns quite nicely and patiently waited about two weeks for them to arrive. Once they did I went in to try them on and get them fitted. One frame had a scratch that the lady fitting me pointed out on the frame and was something that happened in the lab. I didn't even need to ask as she ordered new ones automatically. Those arrived pretty promptly. I love my new glasses and switch them out throughout the week and getting used to the bifocals was not as much of a struggle as I thought it would be. Everything was handled quite well and I look forward to going back another time. A very good experience!

while the optical side team is friendly, courteous and helpful their doctor side is rude and…read moreincompetent. Two years ago I had trouble scheduling an appointment on their website because we have a larger family than their system would accommodate, I called to ask for help scheduling direct with them and was refused service and directed back to the website that wasn't working for me.. We didn't get in that year as a result. A year later I needed to get in before my insurance changed. I went on their website to give them a second chance. Scheduled the appointments. A day or two before I realized I hadn't gotten an appointment reminder, so I called them and was told we didn't have appointments and that "sometimes the appointments in our system don't go through." they rescheduled me to the Puyallup location. That was fine. My son needed a diabetic eye exam which I Scheduled that at the same time and provided my sons medical insurance at the time of booking. Two weeks later, on Friday afternoon, I got a call letting me know they needed a referral from my kids doctor that day or they would reschedule the appointment. "I don't understand, I gave you the insurance information 2 weeks ago, why am I only hearing back now?" to which she replied, without empathy or apology "Do you want to reschedule or not?" this place is just not worth it. GO ELSEWHERE.

I visited late afternoon on 7/20/2026. Everyone here, including front desk staff, doctor (Crystal…read moreSin), and manager on site all went above and beyond. They were all very kind and knowledgeable, and willing to give you the time of day. Every minute I was here was well spent, and I walked away with a corrected eyeglass and contact prescription (a previous store overcorrected my eyes). The manager looked at my insurance with me to make sure I was getting the best deal possible (I had to choose between using my insurance for my glasses or contacts). I'd recommend this place to anyone.

The ladies upfront were so accommodating as I brought my daughter in with me for the exam. It went…read moreso smooth they were so helpful and kind. My doctor was clear and quick he even gave me a pair of trials to tide me over until my custom contacts came in. Awesome service better people

It is okay . Things have changed since I used this place in the 90's. The Eyecare Club seems to…read morekeep getting more expensive plus contacts are. The plus side is the eye care is beneficial if you wear contacts because as I look around the contacts fitting exam can be very expensive so this works for me at the moment. It can take awhile to see the doctor even if you make an appointment. I recommend not having any other plans to do because this place takes awhile for eye exam. The doctor here is very good and provides a wealth of insight to help take care of eyes. Overall I feel satisfied with America's Best. So if you visit here plan to be here for about an hour or more if you have an appointment . You will need a book, phone or a crochet project and a snack.

Very nice staff here. The Dr was very on top of things. The optician was super nice as well. I…read morethink I got 2 great pairs of glasses. Will know more in a few weeks. I highly recommend this location.

Great experience. So easy to schedule online and I got right in. Doctor was knowledgeable and…read moreefficient. Friendly office staff and professional doctor. Will go again

Tacoma Family Eyecare is located in the optical section of the Tacoma Costco (37th Street). They…read morehave appointment booking capability from their website, however, I was already at Costco when I decided to pop in to make a new patient appointment. They were able to get me in within the same week! The receptionist was helpful and friendly, with the ability to answer my questions regarding insurance and what the eye exam entailed. I opted for an appointment that would give me both my glasses and contact prescription. The day of my appointment, I filled out a quick questionnaire to establish my care as a patient, and one of their techs performed the initial eye exam ($40 out of pocket, covered by certain insurances, but a very important eye exam as it checks your eye health). Dr. Kathy Kim was the optometrist I saw the day of my appointment. She began with asking if I had my glasses with me ('dOh, I forgot to bring them!) but I was able to tell her the power of each eye from a prescription from 1.5 years ago before I moved to Tacoma. Th usual eye exam commenced, with having to read the letters with one eye, and then the other. Dr. Kim mentioned the slight astigmatism that I've heard I've had for a while, but hadn't been corrected by other optometrists/ophthalmologists. She gave me the option to do the regular contacts I was accustomed to, but also suggested trying toric contact lenses to adjust for the astigmatism. Dr. Kim explained that these type of lenses would reduce squinting, and help with driving at night, reducing glare. Her receptionist was able to give me trials for both the regular contacts with my updated prescription (same day), and ordered trial torics which came in several days later. What I loved about Dr. Kim was her demeanor. She was professional, and able to build a great rapport during the quick 15 minute exam! She allowed me to look at the eye health screen (your vision is priceless, it's worth the $40!) and let me know that they have a 90 day follow up policy to have the lenses adjusted, should I not love the trials before ordering my contact supply. 5/5 highly recommend! (P.S. I don't believe you need a Costco membership to utilize this clinic in Costco).

If I could just write EW I would this place is something else. Have you tried the theater here. It…read moreis literally falling down. The playhouse, in 30 years, I have never seen a person or a play actually happen. It's poorly designed causes traffic back ups and there isn't really even any good places to eat.

Nice clean mall area. I love that there's a big sign on the ceiling advertising boba because that's…read morewhat I was there for! Love it!