The lady that helped me was awesome. I think she was actually better than the location where I…read moredropped almost $1000 on 2 pairs of glasses. She also definitely knew how to adjust my glasses so they would stop falling off. She even cleaned the glasses I had on that were filthy. I would definitely recommend this location over others.

This was my first time at this location. I had an appointment for an eye exam for contacts and eye…read moreglasses. My appointment was confirmed by phone call 2 days prior and I was assured that there would be no issues, and that my insurance would be accepted. Upon entering I was not greeted, I was gawked at and immediately judged. The employee pictured, took one glance at my insurance card and rudely said, WE DON'T TAKE THAT HERE, BUT WE HAVE GOOD DEALS HERE! Nevermind that I had an intial appointment for an eye exam and to be fitted for contacts. She spoke over me, and made condescending comments as I tried to speak. She asked if there was an E in my name 5 times as if to try to get a rise out of me. But I kindly responded in the same kind tone each time I was asked. I tried to explain that I had a confirmed appointment, and that I was told that there wouldn't be an issue with my insurance because it had been accepted for other people who went to this location. But she wasn't having or hearing that. Horrible experience, vile employee. Never Again!!!

John is very professional l, friendly, provides quick service and is well priced…read more While he was repairing my sunglasses, we had a great conversation and a good business is hard to find these days with honesty being his highest quality . Thank you again John, I will see you soon and hopefully my regards bring you more awesome business. Semper fidelis

I have an old pair of glasses that one nose piece was lost. Mr. Bae scrolled through an online…read moresight and had me order what he thought would fit. When the order arrived I took my glasses to him. He had to twerk the piece to get to fit. He then put in my prescription for reading. I also had a pair of Ray Ban's that were cracked. He fixed those too. He's quick and his prices are reasonable.

I never got to chose my glasses One pair was handed to me because "It was the only one they had…read morethat matched my current glasses. I was never consulted about what I wanted or if I wanted to change. Second the glasses frames were for computer glasses. While I thought it was a good idea originally, because I use the pc a lot, I couldn't use the glasses indoors. Everything about the glasses strained my eyes. However to his credit Dr Yoon did correct my right eye vision which other optometrists wouldn't touch because of cataracts. So he gets a C.

Overall an odd experience. The receptionist was very sassy and funny which I appreciate, but 90% of…read moremy time with the doctor was spent with him talking about school and AI. It also felt like he was judging me about going to a Technical College. I can't necessarily recommend this optometry office.

I love this clinic! Dr. Naidu is professional, knowledgeable, and so kind. The staff are helpful…read moreand friendly. I highly recommend Bridgeport Vision Clinic.

Please for the love of god go somewhere else! They have f- me up every step. First my eye…read moreappointment was terrible they pointed out that my pupils were different sizes and after going to three different doctors and spending way to much money they told me that I was probable born with it and my old doctor (Costco) probably knew this and didn't see the point in pointing out a flaw. Then I buy glasses that were insanely priced but I wanted to help out a small business so I thought it was worth it. After I get the glasses they were way too tight and I tried to get them adjusted but they told me my face was too muscular and that's why they didn't fit. Which is crazy because I have a very tiny head so how are normal people fitting into the glasses. Well I tried to return them and they were trying to talk me out of it. I know they we're trying to run out the clock so that I couldn't return them. Well after I finally did I bought a pair at Costco but Bridgeport wasn't done with me yet they never called my insurance to refund my benefits. So after Costco very kindly explained to me that they couldn't do anything and that Bridgeport needed to refund my benefits I called Bridgeport asking them to do that I'll give you a play by play "Bridgeport vision how may I help you?" " hi I bought a pair of glasses from you guys and I returned to them and I went to go buy another pair of glasses somewhere else and they told me that you guys hadn't re-funded my benefits yet through my insurance so I was wondering if you could do that" " no we don't do that here you have to do that yourself" " oh well Costco told me that you guys had to do it and that I couldn't" " we don't do that here" So after that I called my insurance company who was extremely upset with Bridgeport for making me call because I shouldn't have been involved in this part of the insurance. They called Bridgeport and basically scolded them for not doing their job and trying to keep the money away from me. So yeah my experience was horrible.

Great customer service! I wish I got his name but he's the older gentlemen with glasses that works…read morethe lens crafters sales floor. He helped me and was patient as I took forever to look. Place was clean and welcoming. The doctor was fast yet efficient which was nice. They have this new technology where they hold up the iPad/tablet to your face with the frames on. It takes your measurements instead of relying solely on self measuring. That way it's accurate, HOW COOL IS THAT! My glasses came in so fast too not the week they had originally given me. My only down side would be not having a hard case or glass cleaner pad when given the glasses. It comes in a baggie and apparently the baggie can be used to clean it as well which didn't quite work for me. Luckily I have an old cleaner that works fine. Would still definitely recommend!

This LensCrafters is amazing! Before I went to this location at the Tacoma Mall, I went to a…read moredifferent location in Puyallup and I did not have a very good experience. I decided to go to this LensCrafters a few days later to order the glasses that I wanted and the customer service was truly top tier. I wanted to order a pair of glasses from Lenscrafters, but the first location I went to did not measure my pupillary distance and told me they would charge me $20+ to measure my pupillary distance. So I called the Tacoma location up and told them the situation. They told me they would be happy to measure my pupillary distance for free and order my glasses for me so I don't make any mistakes while ordering. When I walked into this location, I was immediately greeted with smiles and positive energy. Even better... they had the glasses that I was looking at in store (unlike the other location), so I could try them on and see how I liked them. I LOVED them! They went ahead and ordered them for me and I was on my way. Afterwards, I noticed that it was kind of stupid of me to not add on blue-light protection and anti-glare lenses. I went back to the store and asked them if they could update my order and they said yes! When the glasses were done being made, they shipped it to my house. I am absolutely in love with my glasses and I could not be happier. They fit perfectly (not too tight and not too loose) and the quality of my vision is truly better when I am wearing them! I am BEYOND happy with this Lenscrafters and I 100% recommend them to anyone who is in the market for a new pair of glasses that are good quality and will last you a long time. Also, since it was around the holidays, Lenscrafters claimed that it would take 2-3 weeks, if not longer, to get my glasses made. It actually took them less time than was estimated, as they were super efficient! Definitely ask for Maria if you go! She is super fabulous and will make you feel confident about the whole process!

They have wonderful, helpful representatives, that are very knowledgeable about glasses. I have had…read morefour sets from them now and are totally happy.

I was in dire need of getting a new pair of glasses as the pair I had broke and I did the "tape…read morejob" on them longer than I should have. Also I knew that I would need to get bifocals which I had some anxiety about because some acquaintances were struggling with theirs that just got them. I made sure to clearly state that I wanted something that did a smooth transition. After a fairly brief examination and a determination of what my current prescription would be I picked out two frames. I was shown the lens options that eased my concerns quite nicely and patiently waited about two weeks for them to arrive. Once they did I went in to try them on and get them fitted. One frame had a scratch that the lady fitting me pointed out on the frame and was something that happened in the lab. I didn't even need to ask as she ordered new ones automatically. Those arrived pretty promptly. I love my new glasses and switch them out throughout the week and getting used to the bifocals was not as much of a struggle as I thought it would be. Everything was handled quite well and I look forward to going back another time. A very good experience!

Clip Joint Alert!!!…read more Wow! Don't go here. You will be over charged. I have not one but two VSP instances. I came here because they were listed as a VSP Primer Edge. Where as a VSP member my insurance was supposed to go further with agreed pricing, rebates, and discounts. I got nothing! First off the front end staff were all rude and monotoned. They did not even blink their eyes. That's a bad sign meaning they are going to give you rehearsed lines and screw you. When it was time to pay for everything they wanted $60 for the exam and $160 for a half year of contacts. For a year everything would have cost over $400 after insurance. I am doubly covered. Well covered. Every other place that I have been to with VSP agreed pricing and discounts I would only pay under $40 for everything. If I include glasses every thing would have been just under $100! Not 400! I told them they were over priced. They just stared at me with blank looks and gave me a rehearsed line. I paid the $60 exam fee, asked for an online prescription, and left.

Picked up glasses from this establishment yesterday. The women at the front desk are rude and…read moreunfriendly. They are without enthusiasm and are not welcoming. They acted like I was bothering them by trying to get the glasses. Not one person got up to fit the glasses or make sure they were okay. Those girls need some customer service training and they need it fast. Will never return or recommend.

It is okay . Things have changed since I used this place in the 90's. The Eyecare Club seems to…read morekeep getting more expensive plus contacts are. The plus side is the eye care is beneficial if you wear contacts because as I look around the contacts fitting exam can be very expensive so this works for me at the moment. It can take awhile to see the doctor even if you make an appointment. I recommend not having any other plans to do because this place takes awhile for eye exam. The doctor here is very good and provides a wealth of insight to help take care of eyes. Overall I feel satisfied with America's Best. So if you visit here plan to be here for about an hour or more if you have an appointment . You will need a book, phone or a crochet project and a snack.

I went in to look at frame options, but most I picked up were pretty gross with dead skin, makeup,…read moreand oil. I asked for a sanitization wipe and the redhead worker told me they don't do that...? she was nice, apologized and agreed it was gross, but offered me no solution I found a bottle of their literal cleaner and just used it myself, with a tissue. don't know why she wouldn't just offer me something to clean off the glasses. big selection but not great

Great experience. So easy to schedule online and I got right in. Doctor was knowledgeable and…read moreefficient. Friendly office staff and professional doctor. Will go again

Tacoma Family Eyecare is located in the optical section of the Tacoma Costco (37th Street). They…read morehave appointment booking capability from their website, however, I was already at Costco when I decided to pop in to make a new patient appointment. They were able to get me in within the same week! The receptionist was helpful and friendly, with the ability to answer my questions regarding insurance and what the eye exam entailed. I opted for an appointment that would give me both my glasses and contact prescription. The day of my appointment, I filled out a quick questionnaire to establish my care as a patient, and one of their techs performed the initial eye exam ($40 out of pocket, covered by certain insurances, but a very important eye exam as it checks your eye health). Dr. Kathy Kim was the optometrist I saw the day of my appointment. She began with asking if I had my glasses with me ('dOh, I forgot to bring them!) but I was able to tell her the power of each eye from a prescription from 1.5 years ago before I moved to Tacoma. Th usual eye exam commenced, with having to read the letters with one eye, and then the other. Dr. Kim mentioned the slight astigmatism that I've heard I've had for a while, but hadn't been corrected by other optometrists/ophthalmologists. She gave me the option to do the regular contacts I was accustomed to, but also suggested trying toric contact lenses to adjust for the astigmatism. Dr. Kim explained that these type of lenses would reduce squinting, and help with driving at night, reducing glare. Her receptionist was able to give me trials for both the regular contacts with my updated prescription (same day), and ordered trial torics which came in several days later. What I loved about Dr. Kim was her demeanor. She was professional, and able to build a great rapport during the quick 15 minute exam! She allowed me to look at the eye health screen (your vision is priceless, it's worth the $40!) and let me know that they have a 90 day follow up policy to have the lenses adjusted, should I not love the trials before ordering my contact supply. 5/5 highly recommend! (P.S. I don't believe you need a Costco membership to utilize this clinic in Costco).

If I could just write EW I would this place is something else. Have you tried the theater here. It…read moreis literally falling down. The playhouse, in 30 years, I have never seen a person or a play actually happen. It's poorly designed causes traffic back ups and there isn't really even any good places to eat.

Nice clean mall area. I love that there's a big sign on the ceiling advertising boba because that's…read morewhat I was there for! Love it!