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    Pearle Vision

    3.6 (74 reviews)
    Open 9:00 am - 7:00 pm

    By appointment only

    Services - Pearle Vision

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    Pearle Vision Photos

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    Recommended Reviews - Pearle Vision

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    The rest of my review because apparently I'm too wordy for Yelp on this one!
    L K.

    Note: The only reason I am giving two stars is because I got my money back (kind of - my insurance was still billed for the lenses). Without this, it would be a one star review. Short story: It took me 65 days for them to get me a pair of sunglasses. Want the long story? Continue reading. Long story: This is going to be one epic saga of a review, because this was one epic of a saga to get a pair of sunglasses. Who would have thought it would take over two months, multiple phone calls, four visits, and an endless amount of anger? Here's my story. March 14. I dropped off my sunglasses frames to have prescription lenses put in them. This was after a phone call prior when they assured me they would be able to do this. I have a unique pair of Ray Ban sunglasses that I used to wear when I wore contacts and have not been able to wear them now that I reverted back to glasses. I worked with Nicole who assured me the lab could do this, paid my money, and walked out being told they would be ready for pick up March 29. March 29. Came and went. Didn't hear a word. I get it. Things run longer. But it's been over two weeks. April 8. I call. Nicole puts me on hold and says she can't find them and doesn't know what's going on. She says she'll look into it. Five minutes later. She calls me back and tells me the lab broke my frames and my glasses were "put in the special pile" for the manager to call me back. Why did it take three weeks and me having to call to see what was going on? She tells me I can come in to look at them and see what I want to do. April 10. I go in to look at them. The break doesn't look too bad, and Nicole assures me the tech can file the lenses down to put them in. Apparently once the lab breaks them, they won't touch them anymore. That should have been a red flag for me, but I really loved these frames and wanted it to work. April 12. Received a voicemail telling me my glasses are ready. April 13/14 (I don't remember the exact day at this point). I go in to look at the glasses. You would have to be blind (and I am partially blind, obviously, needing glasses and all) to think they looked anywhere near acceptable. The lenses had definitely been filed down, were completely filed down uneven and had large gaps where the color was missing. Imagine like coke bottle glasses on the sides, which looked even worse because it was clear there. I was seriously like, "WTF?" by then, and then I am told I can only work with Nicole on next steps and she was out. Well, great. April 15. Get a voicemail from Nicole saying what my next options were. Money back or pick out new frames. What I really want is MY frames! If they gave me my money back, now I'm basically back to square one, minus a pair of sunglasses! April 17. I call Nicole and agree to have them make me a new pair of sunglasses with the same style frame they have but in black. Not ideal for me, but as good as it is going to get. She tells me she will call the lab on Monday and put in a rush order and my glasses will be ready in a week to a week and a half. Guess what? You guessed it! Heard nothing. May 5. I call and now speak with Jasmine who can't figure out what is going on and will call the lab and call me back in 5 minutes. 5 minutes come and go. I call back 25 minutes later. Apparently she had to call the lab like "three times" and the lab said they were waiting for the mirror coating to cure. WTF? What mirror coating? I did not ask for this. She then proceeds to review my file and tells me she can give me $50 off. She then tells me she will follow-up with me Friday or Monday. Guess what again? Heard nothing. May 13. I (once again) have to call to see what is going on. Spoke with Jasmine who tells me the lab tech that she spoke with before didn't know what was going on and there was no mirror coating (well, then, why is it taking so long?). She then proceeds to tell me they should be ready on Friday if they pass QC/inspection. She also proceeds to tell me, "I left you a voicemail..." Yeah, right. You just didn't call me. May 15. I call because why didn't I get a call one way or another? Jasmine gets snippy and basically tells me that what she meant is the lab would have them ready on Friday, but they still had to be shipped. How the F do I know if your lab is in the back of your store, down the street, or in Arizona? Ready to me implies ready. Same day. The manager of the store now gets involved and leaves me a voicemail asking me to call him back. I call back and get placed on hold. Jasmine comes along and picks up the phone and says "I can have him call you back." Sure, like that's gone over real well over the past two months. I tell her I will call back. I call back a little while later and speak with Alan, the manager. He is apologetic and tells me they will refund me the entire amount. Great. At this point, I just want to be done with this whole thing. It's not even about the money any more.

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    The staff is knowledgeable and very attentive. Everyone smiles. I will always come here for my glasses!!! Awesome experience.

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    Page 1 of 2

    Ask the Community - Pearle Vision

    Review Highlights - Pearle Vision

    Nguyen was super friendly, helpful and gave me some great insight on how to take care of my eyes between visits.

    Mentioned in 8 reviews

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    Tacoma Family Eyecare

    Tacoma Family Eyecare

    4.3(32 reviews)
    0.4 mi

    Great experience. So easy to schedule online and I got right in. Doctor was knowledgeable and…read moreefficient. Friendly office staff and professional doctor. Will go again

    Tacoma Family Eyecare is located in the optical section of the Tacoma Costco (37th Street). They…read morehave appointment booking capability from their website, however, I was already at Costco when I decided to pop in to make a new patient appointment. They were able to get me in within the same week! The receptionist was helpful and friendly, with the ability to answer my questions regarding insurance and what the eye exam entailed. I opted for an appointment that would give me both my glasses and contact prescription. The day of my appointment, I filled out a quick questionnaire to establish my care as a patient, and one of their techs performed the initial eye exam ($40 out of pocket, covered by certain insurances, but a very important eye exam as it checks your eye health). Dr. Kathy Kim was the optometrist I saw the day of my appointment. She began with asking if I had my glasses with me ('dOh, I forgot to bring them!) but I was able to tell her the power of each eye from a prescription from 1.5 years ago before I moved to Tacoma. Th usual eye exam commenced, with having to read the letters with one eye, and then the other. Dr. Kim mentioned the slight astigmatism that I've heard I've had for a while, but hadn't been corrected by other optometrists/ophthalmologists. She gave me the option to do the regular contacts I was accustomed to, but also suggested trying toric contact lenses to adjust for the astigmatism. Dr. Kim explained that these type of lenses would reduce squinting, and help with driving at night, reducing glare. Her receptionist was able to give me trials for both the regular contacts with my updated prescription (same day), and ordered trial torics which came in several days later. What I loved about Dr. Kim was her demeanor. She was professional, and able to build a great rapport during the quick 15 minute exam! She allowed me to look at the eye health screen (your vision is priceless, it's worth the $40!) and let me know that they have a 90 day follow up policy to have the lenses adjusted, should I not love the trials before ordering my contact supply. 5/5 highly recommend! (P.S. I don't believe you need a Costco membership to utilize this clinic in Costco).

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    Tacoma Family Eyecare
    Tacoma Family Eyecare
    Tacoma Family Eyecare

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    Family EyeCare Associates

    Family EyeCare Associates

    4.0(18 reviews)
    3.1 mi

    I'm honestly really disappointed with my experience here. One of the most frustrating parts is that…read morethere's no clear way to contact the office besides calling the front desk--no email or direct way to address concerns. About a month ago, I called ahead specifically to ask if they could put prescription lenses into my Meta glasses. I was told yes, but that I'd need to schedule an eye exam first. I waited a full month for that appointment, came in today, went through the entire exam process, and only at the very end was I told they could not put lenses in my frames because I didn't purchase them there. This was especially confusing because I've brought in my own frames before and had lenses put in without any issue. I was then told they would be able to help if I had purchased Meta glasses directly through them, which felt inconsistent and frustrating. I did everything right on my end--I called ahead, asked questions, confirmed pricing, and came prepared. In the end, I used my yearly insurance benefit on an appointment that didn't meet my needs and walked out with nothing. It felt like a complete waste of time. Because of this experience, we'll be finding a new eye care provider. The lack of clear communication and consistency just doesn't work for me.

    At a wellness visit at the beginning of the school year, it came to our attention that my oldest…read moreson was possibly in need of glasses. Our pediatrician recommended we take him to a legit optometrist place (and not just a large chain) to get him correctly examined. I found Family EyeCare Associates on Yelp and so glad I did! Check-in was simple and easy and all the front desk ladies working that morning absolutely loved my son and were great with him. During his exam, the eye care assistants (not sure what they are officially called, sorry!) were great with him and his five year old energy and silliness during the exam as well. We ended up seeing Dr. Pincock who was really kind and great with my son as well. He was super thorough in his exam with my son and made him really comfortable with every step of the process. We were able to find out that my son really was in need of glasses, and out the door (after insurance) for his exam and fancy bendable glasses, it was only $80! So glad to have discovered this spot and we'll continue to make them our primary eye care office.

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    Family EyeCare Associates
    Family EyeCare Associates
    Family EyeCare Associates

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    Visionworks

    Visionworks

    3.0(9 reviews)
    0.2 mi

    Clip Joint Alert!!!…read more Wow! Don't go here. You will be over charged. I have not one but two VSP instances. I came here because they were listed as a VSP Primer Edge. Where as a VSP member my insurance was supposed to go further with agreed pricing, rebates, and discounts. I got nothing! First off the front end staff were all rude and monotoned. They did not even blink their eyes. That's a bad sign meaning they are going to give you rehearsed lines and screw you. When it was time to pay for everything they wanted $60 for the exam and $160 for a half year of contacts. For a year everything would have cost over $400 after insurance. I am doubly covered. Well covered. Every other place that I have been to with VSP agreed pricing and discounts I would only pay under $40 for everything. If I include glasses every thing would have been just under $100! Not 400! I told them they were over priced. They just stared at me with blank looks and gave me a rehearsed line. I paid the $60 exam fee, asked for an online prescription, and left.

    Picked up glasses from this establishment yesterday. The women at the front desk are rude and…read moreunfriendly. They are without enthusiasm and are not welcoming. They acted like I was bothering them by trying to get the glasses. Not one person got up to fit the glasses or make sure they were okay. Those girls need some customer service training and they need it fast. Will never return or recommend.

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    Visionworks
    Visionworks
    Visionworks

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    Barry Huse, OD-Barry Huse OD & Associates

    Barry Huse, OD-Barry Huse OD & Associates

    3.6(45 reviews)
    0.5 mi

    I've been here for multiple exams, and contacts over the past few years. The service has completely…read moregone downhill. The girls up front a Have been rude the last three times I went in there. I literally tried to make an appointment to get new contacts and buy glasses for like a month: after being on hold for 30m twice on the phone and going in getting ignored. I was over it. They have to "check you in" before you can even browse the glasses. Yet someone how 4 women at the front desk can't make it happen. I finally gave up clearly my time isn't valued. Ended up going to Visionworks down the street WOW day and night difference

    My long-time optometrist, Dr. Kvamme, moved here. I love my optometrist but this clinic is a mess…read more They used to have the "digital eye photo" in place of dilation as an option, and it was $29. A year later it's mandatory and now $39! Not covered by insurance means families that can't afford it pay, or go elsewhere. It all feels like a money grab! Then, I decided I would still see Dr. Kvamme and the clinic staff didn't pay attention and booked me with the wrong doctor...Kvamme isn't even in the clinic on the day they scheduled me. They had ALL the previous text messages to know who I wanted to see and still got it wrong. They clearly didn't even look at my record to see who to schedule me with. I got up early to be on time, only to leave. Beyond disappointed. The staff is sloppy and completely unprofessional. Don't go here.

    Photos
    Barry Huse, OD-Barry Huse OD & Associates
    Barry Huse, OD-Barry Huse OD & Associates
    Barry Huse, OD-Barry Huse OD & Associates

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    Pearle Vision - optometrists - Updated May 2026

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