I got exactly what I needed from Pearle Vision, with wonderful customer service. All I needed was an inexpensive pair of backup glasses, but the staff were patient in my search for the perfect pair of frames, and honest in helping me decide. Although they were just for backup, the staff weren't pushy or indifferent to my decisions. I got a scratch resistant lens package, but not the most expensive they offer. The price was much less than I've paid at other optometrists. I feel that I got a fair deal. I believe they're also doing a 2 pair for 1 sale now; I would take advantage of that! I got my glasses 6 business days after my order, along with a free case and free cleaning towels. I was also told I can bring them in any time for free adjustments. Great folks here. I love my glasses! read more

The staff here is so completely friendly and warm. The Doctors are experienced and professional and so helpful. The space is tidy and bright and the location easy to access. I had a really really good experience and plan to be loyal for as long as I live in Tacoma, so long as they're open. read more

If you have insurance be very careful. They will lie about what you have to pay and what is actually covered by insurance. Go somewhere else!!! read more

I had an awesome experience here. Kerry was so helpful and helped me find just the right frames, which I love. I highly recommend this store for anyone looking for eyewear. Overall a very positive experience! read more

My first appointment with Eyekea Vision located inside Pearle was so late that I walked out. My second appointment was just as late. If you value your time to NOT go here. Ridiculous. read more

If you need glasses this is the place to go! Kerri the (I think)store manager is amazing she's taken care of all of my family and made sure we got amazing deals on our glasses. This lady is crazy amazing and truly understand customer service. A++++ read more

Been going there for years but with just one experience with the receptionist Suki, I will never return. I was told that I would receive a call and hours later I still did not. Then when I called back, she told me that she would look up my information. Suki then said bye and hung up on me. After 20 minutes I called back to cancel my appointment and tell her that they have lost a patient that had been coming for years. All she had to say was "I am sorry. I didn't know I hung up on you, I thought I put you on hold." I guess she is ok with putting patients on hold for 20 minutes. read more

I've gone to the Eyekea optometrist inside Pearle Vision for the last couple years. The gals that work there - both the desk gal and Dr Nguyen - are so wonderful. Kind, knowledgeable and they explain what they are doing and asking and why, which I really appreciate. Keep up the great work! read more

I've ordered from this store on two separate occasions and have received great service both times from Julie. There is a wide selection of frames and they even have a 30 day satisfaction guarantee if you don't like the glasses after receiving them. That's a real relief for those of us who are picky about our eyewear! Another thing I like is that they offer a 40% military discount. The savings really adds up, especially since lenses are usually pretty expensive. All glasses come with lifetime adjustments which can be done at any Pearle location. After having two positive experiences, I definitely recommend Pearle for anyone in need of eyewear. read more

I came in to look at new frame options. There were 2 associates one sitting at either side. Neither bothered to get up out of their seat. The one to the left asked, "Can I help you" but in a not wanting to help you kind of voice. Then the one to the right asked me the same thing, also still sitting in her chair. I spent no more than 2 minutes inside with both women burning holes in my back giving me side eye. How did these people get hired in customer service? read more

Super nice staff, have been here for eye exams and good glasses selection. Just fixed my sunglasses for no charge. Thanks!

Excellent eye exam and customer service by Dr Nguyen and her staff! She was very detailed thro the exam and explained the process as she went. Pearle Vision staff was very helpful and I am a happy patient and customer! read more

Today I presented a Groupon coupon (good toward $225 in rx glasses) in the store. I chose a pair of frames priced at $89. I requested single vision, polarized sunglasses. They wanted an additional $250. Not even realistic.... If you're not going to even remotely attempt to honor Groupon discounts, please don't participate. read more

I was referred to eyekea vision center and pearle vision by a family member and was very impressed with the customer service by both departments. Dr Nguyen was detail orientated and Julie was extremely helpful in helping me pick out frames. Highly recommended and I will be scheduling my whole family to get their exams and glasses here! read more

My better half needed glasses pretty quickly, he tried to call our regular eye care place....which I love (Nancy Muse at Bayview Optical)....anyway, fir him he was really satisfied with their care and responsiveness. Selection was good and prices were really good. read more

Went in for my first eye exam in 15 years. I thought my eyes were good except for reading small text at a distance. Dr Nguyen did the exam on me and WOW! She was so easy going, friendly, and got me into a prescription that made all the small blurry letters come out crisp and legible. Then I went to the glass wear section and the lovely lady helped me to find glasses that fit my big ol' head, look great, and fit into my eye care plan. Couldn't have asked for a better experience read more

Been to a few eye doctors and glass shops. No one has better selection and customer service than this place. The eye de was thorough and personable. Will no longer shop around. Kerry is amazing!!! read more

Great customer service and a good selection of prescription frames and expensive Maui Jim, Oakley, and Ray Ban sunglasses.

All the people who work here are very professional and courteous. They did amazing work during the eye exam and the glasses fitting. A much better experience then what I had with a previous company. I will definitely go to this location in the future. read more

I love this location-Ty and Kerri have been so helpful-I ordered sunglasses and regular glasses and have had to come in a couple times for adjustments and new lenses-helpful and friendly every single time it's a pleasure to shop here. I was within the 30 day limit for new lenses on both of them and I wanted to upgrade and they did it with no problem. Love this place. read more

Dr Nguyen is the best eye doctor I've seen. My husband and I have seen her for 4 years now. She was the reason I got my eye lasix surgery done because I trust in her expertise and recommendations. She's always very thorough when she does eye exams and takes time to talk to us. Highly recommended! read more

I made an appointment for my husband on April 10th to see the eye Doctor on April 21st at 4:00. My husband took off work 1 1/2 hours early, battle traffic from SeaTac to make it to his appointment on time. Only to be told the Doctor left at 1:00 that day. No phone call to say they left, try to Reschedule. Nothing. I check my phone to make sure I had the right location. Yep. There it was I called that same location. A total waist of our time and money. One star is too many. Nobody seemed to really care. Decided to go somewhere else. read more

Dr. Nguyen is, hands down, the best optometrist I have ever had. Dr. Nguyen was able to assess my vision and educate me about my vision and the process quickly and with the best customer service. On top of the excellent service I received, I was incredibly inspired to hear that they provide wonderful services to the community as a whole. read more

At this store I purchased two pairs of glasses, both, as it turned out, were not very good quality and after wearing the rimless glasses twice, they started to fall apart. I also scheduled to see the optometrist for contact fitting. The optometrist was a very thorough, just overbooked. It took 45 minutes, after my scheduled appointment, to see her, then another hour to try one set of contacts. Initially I figured it was a bad day for her and decided to leave. The contacts were fine and I couldn't afford to spend an hour to try on each set of contacts. I didn't want to spend another hour trying out one more pair of contacts so I told the optometrists receptionist I wasn't able to stick around. He asked if I wanted to reschedule, I thought I would try it again, but unfortunately it was the same scenario, so I left. The other day I stepped in the store to see if they could put my glasses back together and hopefully resolve the issue permanently. I waited for 20 minutes and a sales woman said someone would be right with me and to feel free to take a seat at one of the desks. After another ten minutes a woman walked in and a sales man approached her and talked about what she needs help with. Unfortunately I don't have the time to keep wasting a a store that provides substandard products, as well as rude sales people. From now on I will go to a store that isn't so low rent offering decent quality products and acceptable customer service. read more

Let me just say the customer service was awesome. Made feel very comfortable able, very knowledgable. Took their time not once did I feel rushed. I will be going back read more

After a very negative experience at Europe Eye Clinic in Federal Way I decided to go to Pearl Vision next to the Tacoma Mall. To start with, the employees there were nice and quite accommodating. I was also able to do all my paperwork on my iphone right there in the office. After a brief wait I was greeted by Dr. Sexton, what a nice guy he was. He obviously knows his stuff, he put me through a series of eye tests and assured me that I was going to be happy with my new 'computer lenses'. When finished he walked me out to where the frames were and answered a few questions I had and even recommended a couple nice frames. A nice gal, Nicole, then assisted me and I ended up getting one of the pair of frames that Dr. Sexton suggested. Nicole said the frames would be ready in approximately 2 weeks. Exactly 1 week later I get a call that they were ready for me to pick up. I have been so happy with these glasses, they make a world of difference for me at work. I will definitely recommend Pearl Vision to others. This is the place to go people. Thanks Dr. Sexton and staff! read more

I've gotten really fantastic vision care here!During my most recent visit, Dr. Nguyen was super friendly, helpful and gave me some great insight on how to take care of my eyes between visits. Then, when I was sorting out my new prescription, Kate, one of the staff members was enthusiastic, considerate and did a fantastic job of making sure that my new lenses did everything they needed to. She even helped me sort through health insurance! The doctors and staff here are really fantastic and make you feel very welcome. I definitely recommend this place! read more

since my insurance is pretty awesome, i can't really comment on the pricing of their glasses because i paid well, well under what the actual price of the glasses were. i'm reviewing mainly the customer service i received. the lady who set me up with the glasses did a good job with getting my glasses ordered, but her attitude was kind of condescending, in the very slightest. I'm not sure if she's just not into what she does, but she kind of gave off a vibe of not wanting to be there. otherwise, everyone else was pretty nice, but being well staffed isn't something you should expect when going there. read more

I had a great experience here; the staff was very friendly and took all the time I needed helping me learn how to use and care for my contact lenses. Additionally, I got the most thorough eye exam I've ever had. They really took the time to do it right. Every person I met was very professional and service-oriented, and I felt like the prices were fair as well. read more

I came in for what I thought was a consult for Lasik eye surgery on Saturday the 28th of Feb. Suki originally booked my appointment. I had said I wanted to receive a consult for Lasik. At this point she could have said we don't provide that service here, which I didn't know. Anyhow, went into the appointment and had my eyes dilated which I did not know that would happen either as I have not had an eye exam that required that before. Also if I would have known I would have brought a driver as I had driven there and driving back home was a little scary. Still waiting for Suki to call me back and let me know of a place that they would recommend me to go for Lasik eye surgery. Basically I got swindled for an eye exam. So now lucky me gets to start over finding a Lasik eye surgery place but now I have to pay for my exam as Pearl Vision already billed my insurance and I can only have exams done ever so often. I called Suki yesterday and asked her why she didn't communicate with me better regarding what I wanted exactly and she said sorry she was confused and she thought that she could refer to place that they wouldn't charge me a fee for exam. She called back and referred me to a place in Bellevue. I live in Tacoma and really don't want to travel all the way up North. I told her this and she said she would call back with a place in Tacoma. I still have not heard back from her and basically have to start from scratch now. I think I will call my insurance and let them know of this to see if something can be done. Oh well live and learn! Never will I go back and anyone who brings up eye places for CONTACTS AND GLASSSES I will definitely be quick to tell them about my terrible experience at Pearl Vision. read more

So I finally received my refund today which included a letter from the office. Basically the letter states that they assumed the insurance would catch the error and issue me a refund. It then goes on to state that since the insurance company did not, they are doing so... as if to sound like they're doing me a favor. Ridiculous! My insurance company had to come after them in order to get me my money. The least they could've done was offer some sort of apology, but no, nothing at all... they try to blame the insurance company instead. Again... DO NOT GO HERE. read more

Dr. Nguyen and the women that sell glasses at this place are very nice and knowledgeable. The front office girl, Suki is so incompetent at her job. So I went in for my eye exam on Monday, and the doctor said I would have to come back for the contact lens fitting because my appointment was the last one of the day. I understood that and it wasn't a problem, I had Wednesday off so I made an appointment for Wednesday. I completely forgot about the appointment and called and apologized, and asked if I could reschedule. I wanted a Saturday appointment, specifically on the 19th. She said they were completely booked, and offered me another appointment but that didn't work for me. I asked her if she had anything else for that day and they had an appointment at 4pm. So I took that one, and on the phone I asked if I came to this appointment would I have to order contacts or pay anything out of pocket. She said no, and then when I get there she told me that her coworker had called me the day prior to tell me I had to pay for the contact lens fitting, and I said I didn't get a call and she argued with me that I did because there's a note in my chart. I then asked her why she didn't tell me that when I had asked her 3 hours prior when I asked her over the phone. She told me that she was confused and didn't know why she didn't tell me. I was annoyed and pissed off because I had drove there, during traffic hour to get there because she didn't answer me correctly over the phone. And then when I told her I would have to reschedule the appointment because I did not bring anything with me but my license she all of a sudden had a bunch of appointments on the 19th, and so I rescheduled. Then I called my insurance and asked them if that information was true, that they didn't cover the contact lens fitting, and they said they did and it was covered under the hardware portion of my insurance. Then I called them back and cancelled my appointment, and told her how incompetent she was, and that she didn't seem like she knew what she was doing and seemed to be talking in circles like she was dishonest. All she did was apologize, and then didn't say anything else so I just told her good bye and hung up. The front desk girl is basically an idiot, and didn't know what the heck she was doing and it just seemed shady what she was trying to do, she kept talking in circles, blaming some other coworker of hers. Like they were trying to make me pay for my contact lens fitting, and then also bill my insurance for it too because before I went to this appointment I called my insurance cause it was new insurance and wanted to see what they covered. I hope this story makes sense, the whole ordeal was very confusing for me. Long story short, I will not be going there again. I really liked Dr. Nguyen but Suki has made them lose a customer. She is incompetent, argumentative and rude. read more

I needed an eye exam and reading glasses. Friends and business associates recommended Pearle Vision in Tacoma. The experience was outstanding!!! Sokie took great pains in verifying my insurance coverage. Observing her interaction with other patients present or on the phone was awe inspiring. The exam was very thorough and I left with all my questions answered! Big kudos to the doctor's side! When it came to picking out my glasses the opticians explained the whole process, gave me options I would never have considered and left me with a much better understanding on how my vision works. What an education!!! I received a written quote and was explained the 30 day no risk guarantee. My glasses took a few days longer than promised. I was kept informed about the delay and they could not have been more apologetic!! A friend had run into a similar situation and the folks at Pearle vision took great care of him, so I knew I would be in good hands as well. I definitely recommend Pearle Vision in Tacoma!!! read more

Made an appointment on Wednesday for a 2:00 pm appointment with the resident optometrist today. I show up and they have no record of it. Wow. Utter fail at basic business practices. I will never be back. read more