Unprofessional front desk: Is it really okay for an employee with a loud voice and lack of self…read morerestraint to converse right in front of waiting room patients about another patient being a "type A personality" and similar unnecessary comments, singing along with the radio, and cussing when she makes a computer error? Unbelievable how this poorly-raised, poorly trained person feels comfortable being so boisterous in front of patients before their procedures.

Everybody here is super nice. Got me in same day when I had an emergency. Staff is great. I…read morewill continue to go there

I can't imagine a better Dr. than Dr.Sharel C. Ongchin. We…read morehave moved so many places in my 81 years. So many eye Drs..but I would travel across the state to see Dr. Ongchin!! If you get the chance to make an appointment with the Dr..please do so. She comes highly recommended with other professionals in her field !! Also, I would like to commend her kind working staff as they do this all day and still have a smile and caring attitude about the patients.. Thank you so very much for making my life better..

I had a vitrectomy surgery with Dr. Warden 3 months ago. He was absolutely wonderful! He…read moreaddressed all my concerns and made me feel comfortable. Anything involving your eyes is scary and he put me at ease. I healed with little downtime and knew exactly what to expect, thanks to him. Laurel and his entire staff are very professional and kind. I would recommend Dr. Warden 100%. Thank you for giving me my sight back!!

I saw Dr Cho yesterday. My experience was as it was two years ago…read more She is easy to talk to, explains well and is very personable. I would absolutely recommend her. Thank you Dr Cho.

I've been coming here for about 6 months now. Today, I had the BEST, most nicest, personable NURSE…read moresince coming here! She was just a ray of sunshine!! Her name is Diondra. She is probably the best the nurse I ever had here!! From the moment she called me to come in till the doctor came in, super warm, nice, friendly, and still managed to be professional! Gosh, any company would be lucky to have her!!! I really appreciated having her since I was a bit under the weather and not really looking forward to this appointment! You definitely need more people like her here!!

I didn't see it coming. Years ago, kids would say, "Cross my fingers and hope to die, stick a…read moreneedle in my eye" when they wanted to prove they were telling the absolute so-help-me-God truth. But I never thought I'd be crossing my fingers, hoping I won't go blind and telling a surgeon to go ahead and stick a needle in my eye. At least that's what reattaching a detached retina initially sounded like to me. Boy, was I wrong! It all a started with something creeping into the bottom of my right eye, like maybe a small animal running past me down low. I mistook it as an early "floater," signaling the need some day in the future for cataract surgery. But it grew like a rising moon, blocking a third of my right-eye vision, then about half, then three-quarters. If I had gone earlier to my ophthalmologist, I might have had a relatively quick laser fix but, instead, I squirted some Visine eye drops in hopes it would somehow magically clear my vision. A speedy trip to my ophthalmologist would have been a better choice because it is considered an "emergent " problem that merits immediate attention. I waited a little too long but I got in touch with my ophthalmologist at Cascadia Eye in Stanwood who suggested regional eye specialists at Pacific Northwest Retina with clinics in Bellevue, Bellingham, Burlington that specialize in these types of surgeries. They performed laser surgery in Bellevue on the very same day as multiple clinic team assessments were made in Bellingham. The travel from one to the other was well worth it. All doctors and staff were very pleasant, very talented, fun to be with, and very efficient to process and complete the surgery without waiting. The technology is amazing and more than I can wrap my brain around but, as I understand it, the surgeon put my torn retina back in it's place and held it where it belongs with a temporary gas bubble holding it there, then fastened it with laser flashes -- done with partial anesthesia and zero discomfort. The commonly used short acting gas Sulfur Hexafluoride (SF6) expands mildly then slowly shrinks 2 to 3 weeks after surgery. Like most unexpected challenges in life, the recovery process is a good opportunity for "time-out" soul searching, life review "insights", meditation, playing calming music and listening to upbeat audible books. Some people prop up a mirror on the floor to watch television from a rented $200-$400 per week ergonomically designed face-down chair. I used rolled up quilts and pillows to do pretty much the same thing in my recliner chair. You will appreciate a patient partner, like my professional retired wife Julie, who keeps an eye out for you, so to speak, and squirts eye drops several times a day for the next four weeks. Keeping the gas bubble pressed against your retina is the key to a positive outcome. That process may arguably be the most difficult part -- sitting face down looking at your feet, elbows on kneels and hands holding your head up makes you look like a worn out old patient in crisis with a headache but it really is the vital key to restoring sight and gives some comfort too. When walking around, you will need to stoop over a little bit, head down "nose to toes." This regimen is necessary 90 percent of the time for at least three days with only a few catnaps likely. I spent the nights sitting in a recliner, bent over a thick rolled-up quilt face down on pillows stacked on my knees. (Oddly enough, the only discomfort was neck and back pain similar to whiplash due to the constant downward position.) Similarly, sitting in a chair face down on a pillow at the edge of a dining room or folding table works too. After three days face down you graduate to gathering pillows and blankets for a living room campout, sleeping upright in a recliner for about a week. As the healing process continues with a few headaches and tears, it's a bit like walking with one eye submerged in a swimming pool as the bubble very slowly oozes down a little bit more day by day. Before you know it the bubble recedes and your vision returns to varying levels. Each patient's outcome is said to be slightly different. But oh so better than losing sight in an eye.

I had an appointment here recently, and they made some mistakes when scheduling it (didn't read the…read morechart notes clearly enough), but that's not the basis of this review. While I was in the exam room, I could clearly hear the entire conversation in the exam room next door, where a doctor was speaking extremely condescendingly toward a patient to whom he was giving bad news and advising immediate treatment. The woman seemed to speak english as a second language, and was struggling to process what he was telling her (and was probably just stunned to need a procedure on her eye). I could hear the doctor speak really demeaningly toward her, minimizing her distress and borderline insulting her intelligence when she asked clarifying questions. The lack of auditory privacy aside, there's no excuse for a medical provider to speak to a patient this way. I don't know who the doctor was, but be forewarned when visiting this location.

Although the doctors at Retina Center NW are outstanding, the apparent "triage" service is not!…read moreToday I contacted the Silverdale Retina Center because two days ago I had a retinal bleed in my left eye; I was hoping to make an appointment with Dr O'Malley who has been treating my diabetic retinopathy condition for many years. When I called to make the appointment, the woman at the front desk said I would first need to speak with a "triage" before she could make an appointment. She said the traige would call me back soon to further discuss my bleed & possibly make an appointment? Well, this day has passed, and I've heard nothing from the triage? Unfortunately, I've had a few quite negative exchanges in the past with the triages, when calling to schedule an appointment if I've had an eye bleed. On one occasion, the triage curtly stated, "didn't I know the bleed will clear in a few weeks"! Which is often incorrect because I've had bleeds that have not cleared for 21/2 months! What's more, you just don't speak to a long time patient like that, particularly given the recurrence of my retinal bleeds. The triages need proper training in dealing with patients thoughtfully & empathetically. I certainly hope this issue will be addressed for the benefit of all patients current & future at the Retina Center Northwest in Silverdale?

Dr O'Malley brought my eyesight back - floaters and retina problems both eyes. years later and…read morestill no floaters and reading books, music with ease!

I had a very bad experience with my first eye Specialist, so I asked for a referral from Dr Cheung…read more I couldn't believe how patient and how Dr. Ridgeley took the time to explain how he was going to help me and the procedures he was going to make my eyes healthier. He explained the importance of proper eye care. I felt he really listened to me and made me feel very relaxed. He is a very kind and gentle Dr. Thank you Dr. Ridgeley

I found the care I received at Pacific Retina Center to be wonderful. Dr. Ridgeley is very…read morecompassionate and really takes the time to listen and explain things. I have always been seen on time, which is a rare thing these days at medical offices. His office is clean, and his staff are always friendly. Highly recommend!

Dr. Colyer was very impressive with the way he handled my initial visit and then determined that I…read morerequired emergency surgery. He dropped everything he had for that evening and managed to get me in to Swedish hospital in Seattle to repair my detached retina that same evening. Dr. Colyer followed up with me regularily and I am happy to say my eye is doing great! Dr. Colyer and his office staff are always prompt, friendly and very thorough. I can't say enough good things about my experience at peak Retina.

I had been seeing Dr. Ko, who retired last Fall. I saw Dr. Fung last week, and I thought he was…read moreterrific. Explained things to clearly, and was very friendly and informative. I am very happy with this practice.

This place is super busy. You feel like a number here. The doctors are always in a rush to get you…read moreout. The doctors talk like they are doing an auction! Rattle off a bunch of instructions or whatnot. I'm like "what's that?" In several appointments, we had to wait 20-30 min to be seen and we arrived there early, mind you. The parking is easy and it's just across the street from the hospital. The rooms that they put you in are small but manageable but you can certainly see some wear and tear (paint peeling off, walls a little dirty/scuffed up). Dr. Ko is professional but he needs to slow down. Glad that he does eye surgery too.

I was referred to Dr. Carey by my dermatologist to remove a small new mole I had noticed on my…read moreupper eyelid during my skin check. I'm a completely self admitted anxious medical person, especially given that I have a family history of melanoma and have been monitored closely over the years by my dermatologist. Plus, add in it's your eyelid which made me even more nervous. Thankfully I was in the best hands possible. Dr. Carey was so kind, calming, and wonderful throughout this whole process of getting this removed. His staff made everything seamless with scheduling, and answered any questions I had and were so kind when they could probably sense my panic at times about things. I'm almost 2 weeks out from him removing the mole and you can barely tell I had it taken off. I am eternally grateful for his care he has given me and feel so fortunate to have found him. Thank you Dr. Carey!

Dr. Tim Carey is, without a doubt, the best of the best. His expertise as an ophthalmologist is…read moreunquestionable--he's incredibly knowledgeable, precise, and thorough in every aspect of his care. But what truly sets Dr. Carey apart is his heart. He doesn't just treat patients--he genuinely cares for them. Every appointment feels like a conversation, not a transaction. He takes the time to explain things clearly, answer questions with patience, and make sure you feel seen, heard, and supported. You never feel rushed. You always feel valued. Dr. Carey is a rare and special kind of doctor, and I feel incredibly lucky to be in his care. If you're looking for someone you can trust completely with your vision and your well-being--look no further.