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    Peak Retina

    5.0 (1 review)
    Closed 8:30 am - 5:00 pm

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    5 months ago

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    Hee-Jung S Park, MD MPH

    Hee-Jung S Park, MD MPH

    2.3(3 reviews)
    1.5 mi

    Dr. He- Jung S Park, ophthalmology cataracts Won't listen-…read morerefuses to listen to your concerns. Waste of my time. Extremely unprofessional. Fought the awful Seattle traffic to get to this appointment. Virginia Mason has a stupid check in progress. You have to wait to check in on the ground level. You have about 6 desks, but two people have their faces glued to their monitor and one person slowly checking in the long line of people. Then, you have to go to your clinic and check in there. No one told me this before my appointment - I found out by accident and had to go back downstairs then back up to the clinic. I was told by the share too much lady at check in is that they want to make sure people have insurance check in downstairs before they come up! Pick a broken seat to wait your turn on, don't worry, they're all broken so take your pick. Now the eye doctor- WOW- I HAVE NEVER MEET A MORE DISRESPECTFUL AND RUDE DOCTOR IN MY LIFE! She refused to let me tell her my eye past as it directly relates to my eye issue we are here to discuss. She proceeds to tell me how awful my eyes are, tears, holes, thinning, etc. I get it and I know- two other doctors have recently already told me this. She wouldn't let me talk so she continued. She told me, " you either put up with this problem or get surgery and not be able to see". Now do you want surgery?! I told her no, thinking was she really asking if I wanted surgery after all the negative talk about the surgery? Did it go over her head that she would be the last person I would want even doing my surgery?! With the answer of no to surgery, she grabbed her tablet and my papers, stood up without a word and stomped out of the exam room. My guess is she has trouble communicating- a curt, shut up and listen to the expert is her style. I guarantee that if she went with her mother or father to an eye appointment and they talked to them like that she would be up in arms. Sometimes just because you can doesn't mean you should. Dr. He- Jung S Park should not be a doctor- she doesn't have the ability to listen and speak with care to patients.

    Dr Park is excellent! A very good physician. She preformed surgery for Strabismus for me 5 years…read moreago. Recently I had cataract surgery. I trust her, she is a very proactive and detailed Dr. I will only see her and recommend her in the future

    Klahanie Eye Care Center - Damaged part

    Klahanie Eye Care Center

    4.5(46 reviews)
    3.1 mi
    $$

    Great customer service. Polite people and talked me through a few eye care adjustments I've been…read moreseeking for years.

    My husband and I brought a brand-new eyeglass frame purchased in Japan from Kaneko Optical JR…read moreHakata City to Klahanie Eye Care Center on December 22, 2025 for prescription lens installation -- the same morning we returned from Japan. We went in immediately because our annual vision insurance benefit was expiring on December 31, and we needed to complete the service as soon as possible before the benefit period ended. The frame had been purchased just three days earlier (Dec 19, 2025) and was brand new. At drop-off, we clearly told the staff member assisting us that: * the frame was purchased overseas just days earlier * it was difficult to replace * it contained a plastic insert and required extra care during heating We specifically asked that this be noted for the lab. We were told this would not be an issue, and based on that assurance, we proceeded. Despite this, their outside lab permanently heat-damaged one side of the frame during mounting. The damage is uneven -- one side installed properly while the other is visibly warped -- which indicates localized overheating (a preventable workmanship error, not a material defect). After the damage occurred, the business: * refused monetary compensation * offered only store credit under an "insurance" fee (this limitation was never disclosed before service) * attempted to shift responsibility to a third-party lab * minimized the damage by saying the frame was "still wearable" * later claimed the frame was "old/used/out of warranty," which is factually false We have since obtained reissued receipts, warranty proof, airline confirmation, and timestamped photos showing the frame was brand new and undamaged at drop-off. We also never spoke with the doctor who later responded to this claim -- he was not the person who assisted us that day -- so we don't know where the "used frame" story came from. Most concerning: after knowingly accepting a brand-new, overseas-purchased, non-replaceable frame -- and confirming they could safely perform the service -- the business tried to shift responsibility onto us by saying lenses should only be installed where frames are originally purchased, or that the manufacturer should replace frames damaged by labs. That's unreasonable. They accepted the frame, assured us they could handle it, and proceeded. We accepted reasonable risks like shipping loss or material defects. Negligent overheating during installation is not an unavoidable risk and should not be transferred to the customer. Based on the workmanship, lack of disclosure, and how responsibility was handled afterward, we cannot recommend this business.

    Photos
    Klahanie Eye Care Center - Photo of undamaged frame prior to drop-off with timestamp

    Photo of undamaged frame prior to drop-off with timestamp

    Klahanie Eye Care Center - Damaged part

    Damaged part

    Klahanie Eye Care Center - Proof of Purchase: Brand-New Frame with Receipt and Warranty Card from Official Kaneko Optical Store

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    Proof of Purchase: Brand-New Frame with Receipt and Warranty Card from Official Kaneko Optical Store

    Peak Retina - retinaspecialists - Updated May 2026

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