i have been a patient of Dr. Sandoval for a few years. He is always kind, thorough and personable…read more He explains everything and I trust him to help me keep my eyes healthy.

Dr. Sandoval is absolutely the best! His care for patients is outstanding! I had cataract surgery…read moreat early age and he is such a great human besides an amazing doctor. He talked through entire procedure making it so calming like is the easiest thing ever. Absolutely outstanding experience with this great gentleman. Elenor, the receptionist is such a caring person and knowledgeable beyond her job description. Overall best experience in a medical facility! I will do it allover again without hesitation.

Love coming here for my annual glasses and contacts check up! Dr.Stephanie Pan and her staff is…read moreamazing and thorough and provide great feedback to all my questions and concerns. I have been coming here for a few years and will return. They accept insurance which is always a plus.

I waited over 50 minutes for my appointment. I was on time. The parking is difficult.read more

Dr. He- Jung S Park, ophthalmology cataracts Won't listen-…read morerefuses to listen to your concerns. Waste of my time. Extremely unprofessional. Fought the awful Seattle traffic to get to this appointment. Virginia Mason has a stupid check in progress. You have to wait to check in on the ground level. You have about 6 desks, but two people have their faces glued to their monitor and one person slowly checking in the long line of people. Then, you have to go to your clinic and check in there. No one told me this before my appointment - I found out by accident and had to go back downstairs then back up to the clinic. I was told by the share too much lady at check in is that they want to make sure people have insurance check in downstairs before they come up! Pick a broken seat to wait your turn on, don't worry, they're all broken so take your pick. Now the eye doctor- WOW- I HAVE NEVER MEET A MORE DISRESPECTFUL AND RUDE DOCTOR IN MY LIFE! She refused to let me tell her my eye past as it directly relates to my eye issue we are here to discuss. She proceeds to tell me how awful my eyes are, tears, holes, thinning, etc. I get it and I know- two other doctors have recently already told me this. She wouldn't let me talk so she continued. She told me, " you either put up with this problem or get surgery and not be able to see". Now do you want surgery?! I told her no, thinking was she really asking if I wanted surgery after all the negative talk about the surgery? Did it go over her head that she would be the last person I would want even doing my surgery?! With the answer of no to surgery, she grabbed her tablet and my papers, stood up without a word and stomped out of the exam room. My guess is she has trouble communicating- a curt, shut up and listen to the expert is her style. I guarantee that if she went with her mother or father to an eye appointment and they talked to them like that she would be up in arms. Sometimes just because you can doesn't mean you should. Dr. He- Jung S Park should not be a doctor- she doesn't have the ability to listen and speak with care to patients.

Dr Park is excellent! A very good physician. She preformed surgery for Strabismus for me 5 years…read moreago. Recently I had cataract surgery. I trust her, she is a very proactive and detailed Dr. I will only see her and recommend her in the future

I started going to their Bellevue Office about 30 years ago but love that they have an Issaquah…read moreOffice! I'm a diabetic so eye care is very important to me and I feel I've had the best! I had Cataract surgery which was done expertly and now I no longer need distance glasses. I even got a call from the Doctor to monitor my progress which is unheard of! I'm surprised their rating is so low because it takes about 6 months to schedule an appointment though if there is an emergency, they fit you immediately.

Dr Stroh came to his Bellevue on St Patrick's Day which was a Sunday, as an on call for eye…read moreissues. I was very impressed by the speed of care and how quickly and efficiently he gathered my information and confirmed and treated the iritis I was diagnosed with. After care has been wonderful and I highly recommend both his Issaquah and Bellevue locations. Great ophthalmologist!!!!!

Not surprised Meadows has low star rating. They charged me…read morealot for a simple eye exam, I paid my co-pay and then got a big bill in the mail. They were condescending and made me feel like I'm a freaking leprosy diseased person which I'm not. I didn't like the way they treated me and guilted me and tried to milk it even more for extra money. Total rip off, stay away from them. It's a monopoly and that's it

I was not thrilled w/the customer service. Being a first time patient, she made me wait while I…read morejust stood there. No "welcome in, just a moment etc". I felt like I was an inconvenience. However, I had a great experience w/the initial vision technician and also w/Dr. Li. Fast forward, I picked up my contacts today w/the same lack of customer service. Not even a welcome or smile. She just went in the back, retrieved my contacts and handed them to me. Not even "have a nice day, thank you for coming in" etc. My previous optometrist would at least put them in a bag w/some free contact solution. And have a friendly send-off. (I missed them as they closed their business) I may have to start searching for a new establishment.

We came here to try on glasses for my small 4yo daughter, and the staff was incredibly helpful. I…read morebelieve it was Christina who helped us. She tried on at least a dozen glasses on my daughter and provided very helpful information on each. She was extremely helpful AND patient. We didn't get any glasses from here as we're waiting on an updated eye checkup for my daughter in the next week (from somewhere else), and the staff didnt mind that all. HIGHLY RECOMMEND THIS PLACE!!!!

I have used this outfit for a few years. They have been very helpful, nice, and accomodating…read more Dr. Kerry M. is quick and thourough, and that is important to me. I don't have all day to sit around and wait for my appointment. Nice location on the Samammish Plateau near the QFC. If you are tired of your eye guy, and want one that has a nice clean place, easy location, friendly staff, and all the fixins - -go see New Vision!

Great customer service. Polite people and talked me through a few eye care adjustments I've been…read moreseeking for years.

My husband and I brought a brand-new eyeglass frame purchased in Japan from Kaneko Optical JR…read moreHakata City to Klahanie Eye Care Center on December 22, 2025 for prescription lens installation -- the same morning we returned from Japan. We went in immediately because our annual vision insurance benefit was expiring on December 31, and we needed to complete the service as soon as possible before the benefit period ended. The frame had been purchased just three days earlier (Dec 19, 2025) and was brand new. At drop-off, we clearly told the staff member assisting us that: * the frame was purchased overseas just days earlier * it was difficult to replace * it contained a plastic insert and required extra care during heating We specifically asked that this be noted for the lab. We were told this would not be an issue, and based on that assurance, we proceeded. Despite this, their outside lab permanently heat-damaged one side of the frame during mounting. The damage is uneven -- one side installed properly while the other is visibly warped -- which indicates localized overheating (a preventable workmanship error, not a material defect). After the damage occurred, the business: * refused monetary compensation * offered only store credit under an "insurance" fee (this limitation was never disclosed before service) * attempted to shift responsibility to a third-party lab * minimized the damage by saying the frame was "still wearable" * later claimed the frame was "old/used/out of warranty," which is factually false We have since obtained reissued receipts, warranty proof, airline confirmation, and timestamped photos showing the frame was brand new and undamaged at drop-off. We also never spoke with the doctor who later responded to this claim -- he was not the person who assisted us that day -- so we don't know where the "used frame" story came from. Most concerning: after knowingly accepting a brand-new, overseas-purchased, non-replaceable frame -- and confirming they could safely perform the service -- the business tried to shift responsibility onto us by saying lenses should only be installed where frames are originally purchased, or that the manufacturer should replace frames damaged by labs. That's unreasonable. They accepted the frame, assured us they could handle it, and proceeded. We accepted reasonable risks like shipping loss or material defects. Negligent overheating during installation is not an unavoidable risk and should not be transferred to the customer. Based on the workmanship, lack of disclosure, and how responsibility was handled afterward, we cannot recommend this business.