Best coffee and tea bar around. Great staff. Fun people. Information available everywhere. The doc…read moreis mild and easy-going. All-in-all, I am pleased I found this place.

Went I. For my periodic eye checkup. I am really happy with Dr Chen and his staff. They are very…read moreprofessional, cordial, friendly and helpful. They take the time to explain everything they are doing and tell you what to expect was while completing all of the eye test A few years back, I had cataract surgery performed by Dr Chen and was happy with the outcome. Strange cause every time I go into their office, the waiting area is changed, furniture over etc They also provide complimentary coffee, tea etc Would definitely recommend Dr Chen and his staff !

Such friendly service. And Saturday appointments make it a must for my life. Excellent eye exam…read more And they offer an alternative to eye drops for pupil dilation. Parking is plentiful at the mall. This is an independent eye doctor located inside a pearl vision. Once you have your prescription you can take it anywhere you want. Take care of yourself. !

Popped in immediately after visiting the eye doctor located in the back. I took a Quick Look and…read morerealized the choices here were all designer lens super expensive and overpriced. My opinion. The staff were somewhat friendly and did greet me. But there was no urgency in assisting me. Not that I was in a hurry but I did have enough time to peruse the frames. Yikes! All very pricey. I took the opportunity of not being helped to leave. Save my $. More affordable options elsewhere. Saving money! Self care. SYOY!

An absolute terrible experience. We rushed through traffic…read morefrom DT Seattle and arrived two minutes late, and were told we had to reschedule. Two minutes. I even called in ahead of time to let them know, and they said no problem, mentioning nothing about a cut-off or policy. One of the worst experiences I've ever had with a business.

Dr. Catherine Ho literally saved my vision when I had a severe infection over Christmas. Her…read moreservice included talking to me, my insurance, and multiple pharmacies ON CHRISTMAS! If you need an amazing, caring, and professional physician THIS IS THE LADY! Having multiple locations was also nice, especially because I was coming almost daily while undergoing treatment and it was around the holidays.

Worst customer support and aggressive and changing price tag. They initially quote $500 for a pair…read moreof eye glass but added almost $200 during pickup because they initially 'misquoted' it. I took my infant son there and their eye exam is not so great. I wouldn't recommend anyone to go there.

Came here with an appointment yesterday (Tuesday) for 2:15pm. I got greeted and checked in right…read moreaway. Everyone here is super friendly and knowledgeable. The place itself had lots of glasses selections and was very clean. Service was exceptional. Dr. Sahota was very friendly and answered all the questions I had. I hadn't had an eye exam in four years and she as well as the rest of the team made me feel at ease. Wait times were a bit longer than expected but it was busy and I still got in and out within just over an hour.

I had a 5pm appointment today and due to traffic arrived around 5:07pm. I did call to let them know…read moreI would be about 5 minutes late. I walked in and was told that I needed to reschedule because they close at 6pm. In reading the reviews, it looks like they have a few employees that don't care about customer service and just want to clock out exactly at 6pm. I've been receiving mail flyers about visionworks so I was excited to see a location near me. I did receive great customer service when I stopped by on Saturday. Both employees were super friendly and helpful. Helped answer all my questions. It had me looking forward to my appointment but what a huge disappointment this turned out to be. Beware! If you have a 5pm appointment and think you will be late, cancel your appointment so you don't get turned away. Won't be coming back anytime soon.

We waited a good 30-40 minutes for our appt. Our appt was only about 20 minutes. The exam was…read morethorough by Dr Chou. $39/co pay for the optic nerve check that i had to pay. Parking is fine but it is on a slopey area coming out from the lot.

First visit as a new patient was pretty good. Dr. Alex Chou (in training) did most of my eye exam…read moreand he was patient to explain what he was doing and field all my questions. I learned a bit about eye care and picked up some tips. Since I hadn't gotten an eye exam in a while I also had my eyes dilated to check on general health (they do have a fancy picture option so no dilation is needed but it would be $39 not covered by insurance that I didn't want to pay. Dr. Kauffman came in to finish the rest of my exam. She really seemed to enjoy her work and was quite amiable. I left the office with a pair of monthly contacts and some dailies too. Cost? Depends on your insurance. I'm covered by basic VSP (this place was in the network) so it was 15% off the entire exam - including the contacts fitting, I paid ~$65. I think with the way VSP offers coverage its cheaper to go out of network where VSP covers $50. Either way, I felt taken care of by the doctors and staff.

We really appreciate the care that both Dr. Quinn and Dr. Evans has offered our daughter. So…read morethoughtful and consistent. It's outstanding to have practice that has been deliberate about maintaining availability for existing patients rather than expanding beyond their capabilities.

Since we live on Mercer Island, thought it'd be convenient to try this place. Although the doctor…read morewe saw seemed fine (he has since left the practice), we will be seeking a different practice due to lack of customer service and the apparent practice policy of nickle-and-diming. We need a school form signed to administer PRN asthma medication for my son. The form is filled out and all we need is a signature from them. They insisted on charging a $25 fee to get a signature because the doctor needs to take time out of their day for a signature. Absolutely ridiculous policy. I do not recommend this place.