Our experience with Pacific Northwest Eye Associates (PNEA) in Tacoma, WA, has been disappointing…read more My wife and I require cataract surgery. At 76, we take our eye health seriously. Before scheduling our first visit in December 2024, we carefully researched local cataract surgery options and Dr. Niraj Patel. We selected Dr. Patel based on his experience.The process to secure that initial appointment took two months. We believe Dr. Patel is a skilled ophthalmologist and surgeon. That said, we both felt pressured at the first exam with him to opt for the Light Adjustable Lens (LAL), a $4,500 per-eye ($9,000 total) upgrade not covered by Medicare or our secondary insurance. The clinic prominently promotes this option, which likely benefits its revenue. Despite our optometrists advising against a replacement lens other than "standard," we briefly considered it due to the strong recommendation. This raises concerns about whether other elderly patients might feel similarly pressured. Anyone considering this clinic should thoroughly research the LAL option and discuss it with their optometrist or primary care provider before making a decision. After our exams, we met with the "scheduling coordinator" for Dr. Patel's surgeries. We were informed that due to a backlog, surgery dates would be significantly delayed. We accepted this reality and continued the process. However, communication with the clinic was frustratingly difficult. Getting answers required showing up in person and hoping someone could assist us. Scheduling changes were nearly impossible without being pushed months further down the waitlist. Even urgent non-elective medical issues did not seem to influence scheduling flexibility. Patients should be aware of these limitations before committing to the required exam process. This is a business in search of large patient volume and the bottom line. After nearly three months of waiting, we have canceled all future appointments with PNEA. It is too frustrating. Based on our experience, we would not recommend this clinic. Patients should carefully research not only the procedure itself but other local Opthalmology clinic choices, the clinic's billing practices, scheduling and communication policies. We hope others have a smoother experience than we did.

Dr. Jung and the entire staff are fantastic. Professional…read moreyet, more of a let your hair down and relax, "We have ya" sort of an attitude and, they do. Incredible experience. I was so comfortable with the entire process and would recommend to anyone wanting the services they supply, Go see them. They are sort of a family of very professional individuals who are there to help you "SEE" better! Really!! Dennis T.

Very nice people at the front to greet and help you get checked in. The optometrist was very kind,…read morethorough and helpful. Large selection of frames. Prices are reasonable. They accept insurance or you can pay out of pocket. They do have contact lenses if needed. I recommend this business for glasses. Call to make an appointment. They do accept new clients as of 4/4/2026. Still call to make sure. Awesome plenty of parking. In the same space as Starbucks (opposite end)

Great selection, customers service and hours. I got safety glasses and personal glasses here. I get…read morecompliments on both.

Dr Moller's good mood is infectious- its fun to visit. The exam itself is painless (no eye puff!)…read moreand quick, although she answered the questions I'd had about a dozen different eye issues in detail. The blend of friendly and knowledgeable is just right, with a nice staff on top!

This is a nice little boutique practice with a few great brands...however I found the service…read moredisappointing or, rather, non-existent...no greeting or acknowledgment...I had questions but didn't want to interrupt a conversation between and employee and client. I think a business so small might benefit from an appointment system...or a second employee.

Been going to them for years. Always the sweetest to my little one! They answer all of our…read morequestions and keep us in our budget!

I engaged with Soundview for the first time as I needed a new prescription and new glasses. My…read moreexperience was excellent , I had the best prescription for my glasses that I've ever had-- blended trifocals with astigmatism correction. They had a large selection of frames and I picked a super light weight minimalist design, which after a fitting adjustment a week after I initially picked them up, fit perfectly. The cost for the exam and frames was a bit under what I had paid for an exam and similar glasses 15 years ago in Seattle. So, considering the inflation we've endured during the those years, these were a complete bargain. I heartily recommend Soundview without reservation.

Great experience. So easy to schedule online and I got right in. Doctor was knowledgeable and…read moreefficient. Friendly office staff and professional doctor. Will go again

Tacoma Family Eyecare is located in the optical section of the Tacoma Costco (37th Street). They…read morehave appointment booking capability from their website, however, I was already at Costco when I decided to pop in to make a new patient appointment. They were able to get me in within the same week! The receptionist was helpful and friendly, with the ability to answer my questions regarding insurance and what the eye exam entailed. I opted for an appointment that would give me both my glasses and contact prescription. The day of my appointment, I filled out a quick questionnaire to establish my care as a patient, and one of their techs performed the initial eye exam ($40 out of pocket, covered by certain insurances, but a very important eye exam as it checks your eye health). Dr. Kathy Kim was the optometrist I saw the day of my appointment. She began with asking if I had my glasses with me ('dOh, I forgot to bring them!) but I was able to tell her the power of each eye from a prescription from 1.5 years ago before I moved to Tacoma. Th usual eye exam commenced, with having to read the letters with one eye, and then the other. Dr. Kim mentioned the slight astigmatism that I've heard I've had for a while, but hadn't been corrected by other optometrists/ophthalmologists. She gave me the option to do the regular contacts I was accustomed to, but also suggested trying toric contact lenses to adjust for the astigmatism. Dr. Kim explained that these type of lenses would reduce squinting, and help with driving at night, reducing glare. Her receptionist was able to give me trials for both the regular contacts with my updated prescription (same day), and ordered trial torics which came in several days later. What I loved about Dr. Kim was her demeanor. She was professional, and able to build a great rapport during the quick 15 minute exam! She allowed me to look at the eye health screen (your vision is priceless, it's worth the $40!) and let me know that they have a 90 day follow up policy to have the lenses adjusted, should I not love the trials before ordering my contact supply. 5/5 highly recommend! (P.S. I don't believe you need a Costco membership to utilize this clinic in Costco).

To get five stars from me, somebody has to be really good. Uptown Eyes is really really REALLY…read moregood. I am very picky about my vision. The optometrist was excellent and very attentive. I was impressed with how carefully she examined my eyes and how hard she worked on identifying the right correction. More importantly, she diagnosed a condition in my eye that the optometrist at Lens Crafters missed, and wrote me a referral to a retinal specialist. Even better, she really knew her stuff about lens technology and how to design progressives for me that match what I need and how I use glasses. Amazingly, she helped me pick out frames. One reason is that she knew what kind of frames would work with the lenses I'd need. I've never had this kind of knowledgeable service before. To cap it all off, she gave me excellent advice about which frames flattered my features! In addition, her staff were pleasant, courteous, and knowledgeable. Her office space was spacious, well-designed, and spotless. Be warned, the frames and lenses are expensive. On the other hand, they are stylish, well-made, high quality and the lenses come with a 2-yr warranty. And you'll end up loving what you got. After two years in Lens Crafters frames and lenses, I've had it with the cheaper stuff.

I received terrible service at Uptown Eyes. I was given misinformation and bad advice on choosing…read moreframes by Donna Jones, and was later treated in a condescending and confrontational manner when I dared complain. Both Dr. Lawson and Donna Jones were inappropriate and publicly disrespectful of me and my medical privacy. Knowing full well I would never go back there after the way I was treated, Donna gave me a letter from Dr. Lawson firing me as her patient! Handing me this kind of letter was just mean and vindictive, with no intention but to hurt, and/or cover themselves as a VSP provider at my expense.

I had an appointment here today and was very pleasantly surprised at how easy it was. This was my…read morefirst eye exam ever and the people here did a nice job of explaining stuff to me so I'm happy!

So I had an appointment on 8/31/2026 for new glasses and possibly contacts.the appointment took two…read morehours but that's ok (kind of).at the end I sat down with a young lady who talked really fast.then said it will be 412.00 and your frames will be in, in a week the same time your temp contacts arrive.1 1/2 weeks later I get a call so I go in the next day.i ask for an itemized brakedown of what I paid for,and ask why it wasn't given to me on the day of payment. just to be asked for 60.00 more for the contacts.they then showed me a paper filled out by them saying that I wanted temp contacts for 60.00. problem with that is I've never seen that paper before.why wasn't it included in the original price. while asking these questions a lady named (Tammy) comes out,and says and I quote "how can I make you happy because I'm going to refund all your money and you can do business somewhere else" and the tells me have a good day.starts to walk away turns back around and asks for my credit card to refund me.so I tell her you told me to leave so figure it out and refund me. the people at this location needs to work on customer service and explaining what people are paying for and when called on it not to be rude and kick people out saying they dont want to do business with them

Dr. Ngan and her staff are the best. They made sure my glasses, and prescription were perfectly…read moremade. Their commitment to customer satisfaction is outstanding. 100% recommended.

Staffs are Very friendly and accommodating. Excellent service and an overall amazing experience !!!read more