If I could give no stars I would! TERRIBLE TERRIBLE TERRIBLE! I felt like my package was being held hostage! They kept trying to deliver it to my home after I told them twice to deliver it someplace else AND paid them to do so! Apparently no one can read a change of address request. Everyone I spoke to was rude (including the 800#), gave me the runaround, gave me conflicting information and made me feel like I did something wrong. Even if I wanted to pick it up, they are 20 miles away, only open at inconvenient times and not at all on weekends. This was my second time dealing with this center and it won't ever happen again! EPIC NIGHTMARE! read more

Too many drivers don't use the intercom system in the building or can't read English; don't leave notice slips; and if they leave notice slips, don't sign them with their name. Can't get a human at the UPS Oakland Office; only 800 number that takes messages and says a supervisor will call, but the supervisor NEVER calls. Lousy shipping service on the whole. Some drivers know what they are doing, but too many don't. I have a sign on my mailbox in the lobby for UPS and FedX to use intercom system. It's ignored. read more

Do not, I repeat, do not arrange for anything to be picked up or retained here. It will mysteriously be scanned and rescanned to the point that what you read on ups tracking will be different from what they see on their computer. It may be in the warehouse, it may be on the truck, multiple explanations will be offered to frustrated customers. The place is apparently under construction back there but still. Staff is rude and lacks the customer service skills needed in this kind of business. I wish Amazon would take this into account before shipping via UPS into Oakland. Was here for three days straight after they kept telling me to return the next day and package is still lost. Unbelievable. End of my rant. read more

The service here was terrible. I arranged to pick up a package at this location online after they did not show up for the second delivery attempt. I received a call to come down between 8:30 and 9:30pm. I arrived at 8:30 waited in line for 45 minutes to have them tell me it wasn't there yet, so I stood an waited another 45 minutes and they finally told me it wouldn't be available that night for whatever reason. This is the worst experience I've ever had with UPS. read more

You cannot believe how incompetent the staff at UPS HUB on Parde is. I paid $5 to have a delivery date changed so I could be home to sign for the package as required by the shipper, UPS never showed! I called the supervisor at the HUB and was assured that the package could be picked up at the HUB the next day. So I went there, waited til they opened (10 minutes after posted opening time) and the package could not be found. Then I gave written instructions to have it delivered the next day to the UPS store near my house because I could not be home. Of course it was not, and when I got home, there was a tag on the door saying they were sorry they missed me. They promised delivery today between 10:30 and 2. It is now 4 pm and no sign of UPS. WHAT TOTAL INCOMPETENCE AND INEFFICIENCY! read more

Waiting for 5 days for a pick-up. Internet shows already picked up. Total lie!! Have talked to many people. . . . Nothing happening. Worst service ever. read more

alas, i did NOT have a choice in this carrier, at least for this situation. the whole operation from the folks at pardee to the broadway dispatch -- sloppy sloppy sloppy...oh and incompetent, too. i won't get into rehashing the horrid mess and the amount of time i had to spend dealing with the staff here, ok maybe i'll go into it a little bit just so i can vent. i requested for my package to be will-called, i go all the way out to the pardee location and the package is not there because they fucked up...ok shit happens, i was told to go home and they will make a second attempt. i'll just say that i was told by dispatch that i wasn't able to receive my package (though the folks at pardee said i would be able to, dispatch said i was given misinformation by pardee and another dispatcher), a very important overnighted, marked Extremely Urgent in red letters on the package package ... it wasn't until i mentioned that i was going to write a letter to the ceo to explain the shoddiness of their ups employees did the "misinformation" i was given turn out to be reality. i got my documents. i have no idea why this guy over at dispatch made it seem like it wasn't possible because obviously it was. most likely because he was... oh, i don't know...stupid and incompetent. they suck. read more

I have just received a package from UPS the driver just leaves the package at my door doesn't even knock so I know it is there. I live in a complex where there is a lot of stealing and I have requested several times that my packages be left on my patio or in the office. But to be home and not even know that there is a package at my front door. What is wrong with the driver that he can not even knock. Very bad service. I guess just another Corporation that only cares about making money and screw the customer. read more

UPS is awful - took 6 days for a "2nd Day Air" shipment 2 weeks before Christmas. Still waiting , 6th day now, for another package delivery today - it arrived in San Pablo two days ago, sat for 1 1/2 days there, finally "out for delivery" at 6 AM today. FedEx deliveries between similar locations take 2-3 days, regular shipping. I have no idea how UPS is staying in business at this rate. read more

Each time a package is shipped to me from UPS the Driver takes their time bringing the package to me. When a package is shipped to my home i pay shipping and should not be subjected to such poor service. According to the Manager I spoke to the Driver does not have to prove that he contacted me. All they do is track them through GPS to see if they were in my neighborhood. I have never had this problem with the United States Postal Service. No matter what they will deliver the package sooner or later. I am going to tell Amazon and their associates not to send me anything through UPS. They treat me like I work for them! read more

let ol' wade put you fine folks on. now being the (clears throat) contractor that i am, mr. wilson would never stoop so low as to be an "under paid slave" but don't ask where i get this insiders look at ups. where to start? ok, first- don't look at the ups store folks like they're the incompetent ones, (even if they are, just, just don't) that's likely not where the problem will be. Next consider what ups employees think of themselves as. the only thing missing is the d-bag with the whip (ass-less chaps? check. whips? absent). in general you've got your highschoolers, your junior college goers, your "i started here as one of the former and even though it took 12 years to get here, i now make $17 an hour with benefits and cant match that anywhere else in this economy" guys, it goes on... not far but it's more of the same in descending degrees. point being folks that aren't paid enough to care about your package, just not hearing a supervisor bitch is the goal of the day. Now consider the mindset of the junior college kid who has just learned what "fragile" means and was only recently informed that it is indeed not a french word. when your average loader sees "fragile" one question pops inevitably into his head: how fragile? followed by- how heavy is it? is anyone looking? how far can i throw it? sweet! beat my personal best with that one! this doesn't even touch the issues of the system. which your good buddy wade has it on good authority is nothing, if you've ever seen them, like the videos. if you've ever heard nails on a chalkboard you may have an idea of what it sounds like to hear an overloaded belt start up it's death scream from a quarter mile down and shake and jitter under the weight of all your precious hsn products because at some turn junction grandmas china set (that she packed herself) tried and failed to turn the corner with some d-bags lawn table set replacement umbrella and a transmission, so now nothing is moving but the front end doesn't know about it until they try to sort your package to the black/white belt (clear across the building two floors up) only to find that the last thing they sorted hasn't moved. it's called a jam.... they tell me. it has to be broken. so after untold other parcels have been crawled over, stepped on, tossed aside, otherwise crushed by the force of everything else bearing down on them, a handler or 3 have found the problem- grandmas china. now whatever damage this package has already sustained means nothing. esp not to 3 elective classes joe who is in a tight precarious position which isn't quite safe but at least it's safer than it is abiding regulations. what happens to this box then means no more. it's got to move. because joe and everyone else wants to go home some time today. therefor if this thing ends up ripped and spilled all over these united states in various tofc, tough sheet. that replacement umbrella- it's already bent, so to get it free we might as well bend it the rest of the way. Holly Wanda from pd-3's bra!!! the whole belt has just jumped! joe just wants to make it home tonight now. any respect he had is gone. he wants a joint, he's tired, thirsty, hungry, and back in his trailer your fruit of the month is rolling in. thank you fred from rockridge. and jack links has shown up. thank you, max's tire and grocery, lelend texas. and those apple chips.... safe this time. return damaged jewelery, thanks cash for gold. wow, seriously, a cash for gold pouch, thanks again. a target box! could you carry it out in your hand at target? it's in that box, like a mini target store. joe says thanks target, this ain't even out til tuesday. owned! and finally after 6,7,8 hours of monotonous box after box, and full time coordinators ordering joe to do things he was drilled for 2 whole weeks never to do, and cardboard cuts ( right, because you thought paper cuts were bad, noob) now jelly belly boxes weighed precisely to the ounce, exactly .074 ounces short of the 70lbs requirement to make them overweight/irreg packages, and joes blood sugar is plummeting. they say nothing weighs more than steel, they're wrong. nothing weighs more than jelly bellies & here they are all in a row, smiling anthropomorphised jelly beans march towards him laughing at him in his delirium. but trust joe. he's watched plenty ufc while he was supposed to be doing his drama 103 homework and he is almost an expert at throwin' bows. "come on, juicy pear!" last notes for now- if you're not sure your package can survive a fall from 2 stories up, don't worry. your nearest upser will find out for you. if you're note comfortable standing on your desk or car and dropping your package from chest height as you stand there. get someone who knows what your property is about to face to package it. that's a shot out to those inept folks you were complaining about at the ups store. good luck shippers. aha ahaha ahahahahaaahahahhaahahahhahahaaa read more

What a joke!!! One incompetant worker manning the desk. Line out the door. This place is worse than the DMV. UPS should be ashamed of this branch. If I could give negative stars I would! read more

Horrible service, just plain rude. Wish and hope they no longer transfer my packages to this location.

Customer service is unreliable and online tracking is a joke! Usual driver for my location typically leaves an info notice slip with a redelivery time that's inaccurate! If you leave me a notice advising that you'll return the following date between 2-5pm, why show up before 10:30am???? I now ask for the vendors that I deal with to ship via another method. FED EX is a wonderful alternative!! read more

I am just soooo pissed off. I have rescheduled my package to be delivered last Friday so I have to take a day off to wait at home because a signature is required. I waited and waited and it never came so I called stupid UPS. Someone name Sandra at this warehouse gave me a call back and said the package didn't get pulled out so it's still in the warehouse. I was sooo angry but nothing can be done so I have to reschedule again to be delivered today! And before i hang up the phone, i reminded her to make sure that this is done. But Guess what? They failed to put my package in the delivery truck again!!! What kind of stupid system do they have?? So now I need to go to this stupid warehouse to get it because I cannot take another day off work and trust these dumb ass people again! My gosh!!! They mess it up not once but twice!!! read more

After reading the reviews of this UPS location, I expected that my package would be lost, stolen or I would suffer some irreparable emotional damage due to rudeness of the employees. Nothing could be further from the case. The experience was peaceful and less harried than I expected. The area is very small, but this is a Distribution Center not a UPS store. You could see the gigantic trucks coming in and leaving as we were driving up. Some of the trucks had picked up cargo from the nearby Airport and others were delivering to those UPS stores and still others were coming in from a day's worth of delivering. I commend this company for being able to do the best they can to meet the needs of the customer. I wondered what the purpose of the UPS "store" was, but now I see the difference. Regardless, the service was exceptional. There were 3 men working the counter and all 3 were extremely polite and helpful. If they could not locate the package right then, they provided the customer with phone numbers and information that would help them get their package. One person was told that the package was still on the truck and there was still a possibility that they would deliver it that night, another was told that the package was on the way in however, the customer would need to wait until the driver returned that evening and they would be able to come back after they unloaded the truck. This location would close and reopen later that evening. Another customer had missed the package and was told to come and pick it up but it wasn't there, she was given a number to call to assure her that the package was there before she returned. The Representative would disappear around the corner and in few minutes would return with the package or give you a reason why. I honestly marveled that they would be able to deliver the flat screen TV, laser printer and various other electronics that the person in front of me had however; they delivered the one Blu Ray player that was shipped to me from somewhere. Maybe the ones writing the review were the problem, because this time they really missed the boat! read more

In Oakland you can't let a package sit on your porch all day. These guys don't seem to get it. They want you to hang our all day for a package. Who can do that. We've all got work to do. They can't even give you a time they "might" deliver. They have a 1950's attitude when Beaver's mom was home all day. Come on UPS get with the modern program! read more

Planning to use a UPS drop box? Don't bother, just throw your package in the nearest garbage can and you'll get the same result. If your package looks even a little interesting, it will somehow disappear before it is scanned into their tracking system. Buying insurance does not help since UPS will simply claim the package was not received. Unfortunately there are bad apples in (nearly) every basket, including UPS. read more

UPS use to be great for my work. They use to come everyday on time, or whenever we needed a pick up. We have now moved from Berkeley to Oakland, and its been two months and no one ever comes when we schedule the pick up. I have called many times to find out why and no one can figure it out. I am going to switch carrier services. I do not recommend them at all to anyone especially if you need something that has to be over nighted. Use USPS if you have to over night anything. read more

If you have choice, NEVER allow any merchant to ship to you using UPS. They LIE about delivering items. When I check the tracking number after an expected item is "delayed" invariably the driver had posted: "Delivered. Put by front Door.". Try to dispute that when you file a "lost" claim. In order to go forward with a claim, first the shipper has to file a claim (that takes time to contact them!) and then you must file on the internet. More time. Calls to UPS are fruitless. One claims person fails to tell the next shift and nothing is done. Each call is like startig from scratch. The driver who is at the core of the problem is never questioned and his "version" is the gold standard. If he says he left it by your door than you must be mistaken. My area driver rarely puts anything at the front door. If he leaves the package at all, it is put on the driveway, out in the rain, 100 feet from the house. He has also written "delivered by the door" and ILLEGALLY put the package in my street side, locked mailbox meant only for USPS - by law. There is no follow up to complaints about him ever. UPS must pay for speed, not accuracy of delivery. Worst customer "service" ever. At UPS, the customer is always wrong. read more

I would think that someone that is in the business of delivering packages would have a basic understanding of the concept. UPS, however, does not. Just about every time something I order is sent UPS, it turns into a game of trying to track down my package and get it from them. Usually, days will go by with the tracking information saying it is out for delivery, only for it to claim delivery attempt or update to the next day. Meanwhile, someone has always been here waiting for delivery, with absolutely no attempt made. Then I have to play a game of trying to get someone on the phone, which eventually after much angry phone calls results in me finally getting someone at the local center on the phone. The local center has phones, people use them, but I can't get a phone number for it and have to wait until their customer service line is manned, meanwhile I know they have crews that are currently working at their center and could help me, since their drivers can't be bothered to do their jobs. After much calling around, someone finds the package, and then I have to drive out there to pick it up. It is a nightmare anytime something is sent UPS. I try to be careful and make sure to only do business with places that don't send things UPS, but every now and then I forget to check, or something gets by me until by surprise I find I get a UPS tracking number. And sure enough, without fail, every time it turns into this nightmare. I wish these idiot drivers would learn how to do their jobs, or be replaced by hard working people that know how to make a delivery. read more

I wish if there were any negative stars. UPS warehouse in Oakland is terribly bad. They lost my package(passport) on 10/01/12 and I called them million times so they can find my package. Everytime I get an answer saying that we are still looking for it. I spoke to Katrina, Rich, David many times. Finally on 10/08/12 evening, i was out of my patience and I told David that the I only option they have left me with is going to the consumer court. Guess what, on 10/09/2012 I checked the tracking status, my package was shipped at 4:53am that morning. So, moral of the story is that UPS warehouse in Oakland needs to shut their doors for business. Please don't use UPS if your shipment is coming through Oakland, if you want to save yourself from the stress I went through. By the way, the only way you will get the warehouse phone # is from the reviews. The # is 510-633-3954. read more

Worst UPS ever. Lost 2 packages and told me they could do nothing about it. I contacted the shipper and they said I have to wait 10 days until I can do anything about it. Too bad I can never choose NOT to use UPS. FedEx and USPS all the way people. read more

Worst customer service ever. They called me to confirm that a package would be at will call but the package was still on the truck.

I should have got a package today (next day air plus saturday delivery "guaranteed") but now UPS tells me that a delivery attempt was made and I was not there which is just not true. In fact, they even have not placed any yellow note into my mailbox saying the same which indicates that they were never here. After calling a customer service I found out that the location does not answer phone calls from supervisors (I think they were probably never open today). I would give them -10 stars if I could. Unprofessionality and lying are the keywords for them. read more

After reading these reviews for UPS - Oakland, I was sure we wouldn't be able to get any information by phone about a package we're expecting. I called the 800 number and after going through the automated process for tracking a package, I pressed O and was immediately connected to a UPS agent. The phone service was excellent and I received the information we needed. read more

I had a computer delivered by UPS. I found the DAMAGED PACKAGE outside on top of a planter in the morning. It had been delivered the day before and left outside. According to the UPS person who called me packages containing electronics always require a signature. Not only did the driver not request a signature he/she did not even ring the doorbell. I was at home all day. The person from UPS told me that in the future all my packages would be on a level 4 requiring a signature. I TOLD HER I WOULD NEVER USE UPS AGAIN. read more

Ughh our payroll packet was not delivered,two days late ,, however it was Christmas Eve.and now a package that was sent out on 12-30-12 still has not arrived; they might have been faster with a crippled turtle as their primary vehicle? UPS has hit an all time low , but UPS cares not a bit! read more

UPS purposivly will screw you every chance it can get. If you ship to a P.O box, they do not tell you before hand they dont ship to PO boxes because they charge $12.50 to re-route. They measured another packaged and said was an inch longer and chargers another $14. Seriously?!? Going back to FedEx- there at least they are upfront unlike these corporate vampires read more

worst courier ever gives u a damn 1800 number with no customer serviceall automated , online chat is east coast time so driver knocks downstairs n jus slaps a note whatever, so i tried contactin ups to have will call pick up only way i did that was through online chat customer service told me i will recieve a call within 1 hr nothing now their office is closed and online chat is off wtf ? serious this is how ya treat ya customers why have a customer service number if u have no one behind it to help anyone out, to top it off now im stuck with a will call where i dont even know if i should go pick up package tomorrow or wait till they redeliver thats if they gonna redeliver, read more

The ups pickup was terrible. I wish I can give a 0 star. I was not home on Wednesday and Thursday, and tried to call to reschedule it on Wednesday and they refused to do it. I left my cell # and the manager never call back. On Friday I was home and didn't hear anyone knocked the door, and at 2:30pm I found out they left a message on my tracking number that I was not home at 12:20. I called back and waited for one hour until a lady told me that she's going to send a driver after 6pm. When I called back at 8pm, the guy told me he did not have any driver there and he didn't know anything about the deli-every after 6pm. What a mess and terrible ups! read more

i would have to say that ups has been fucking up for awhile now there drivers dont knock or let u know your package is there letting electronics sit out in the freezing cold and snow plus who knows who will just come by and steal them. UPS doesnt even track where there big rigs are at all so if they scan your package like mine it says its in germany even though they swear its somewhere between orgeon and colorado. Though it took 3 days and still they couldnt figure out where it was and i had already called the denver hub to find out if there truck had come in from orgeon and i found out that it had and if they had it the thing would have scanned so it still said it was in germany, i think these fucks would like to know what there employees are doing though they dont care they hire anyone without any expericence to drive trucks also, so how bout you guys try and track your fucking trucks from beginning to end plus all trucks should have a manfiest which it seems u guys dont. All I have to say is UPS has the shittest customer service in the world very rude people and they always try to get u off the phone because they know they cant find your package and they dont want top deal with your problems even though there the ones to cause the problems in the first place. I have noticed if a large corp like OCC calls them up about a package there on top of it in a few seconds if you or me call were just a pest to them and dont matter. How bout you straightin up UPS and start keeping better track of your vechiles and your drivers and they say they cant get ahold of the drivers either which is crap because practically everyone these days carries a cellphone plus cb's have been out since the early 60's so it time to upgrade your shit and acutally care about the people that make your business fucking possible. Get it right dickheads read more

I'm less then a mile from the distribution center and they never seem to be able to deliver to me. still not quite sure why.

I would even give 1star to this location, I have been waiting for my package since the 16th, and was suppose to b delivered by the end of day...of course I don't receive it...then when I check the status again, it changes to be delivered on the 17th.....and guess what still doesn't show up...so I called, according to the rep....they will delivered it by the end of day and I actually called at 8pm, which supposedly is after their end of day schedule which is 7pm. And I mentioned that to her, and she says don't worry , the package is with the driver and it can be delivered after 7 as well.... Of course at 10pm I still don't have my package. So then the date changed to 18th with a note that say the package was left at the facility.... On the 17 so basically it was never on the truck...wth!!! Right!! So then I call them back and they tell me it's on it's way ...and will be delivered by the end of day...today is the 18th...it's 10:24am right now, and I still don't have my package.... And now the date of delivery changed to the 21th. Since they are not open on the weekends. So I called them back and have it change to pickup at the facility for Monday...between 12-7pm.... Let's see what happens on Monday...and I will update you guys.... I am so freaking mad coz I was waiting for this package read more

We called on December 23 and were told to come back the next day to pick up the item at the customer service center. We waited in line for one hour while too few staff helped too many customers. We were then told our package is still "on the truck" and not ready...come back tonight (Christmas Eve) or they would ship it to us after Christmas. Nice people but UPS has no commitment to customize service. read more

basicaly its the same story every time Some one ships a package to me via UPS: I end up picking up the package my self. the last time i was home, i left a note to call me as well, no one range my door bell or knocked...i hear something at my door a rasping sound and a small thud...it was the UPS delivery person puting one if those notes on my door...i caught up with him a block later...he had his i phone up so loud i could hear it about 4 food away...with ear buds in...yeah UPS oakland is very worthless read more

UPS is hella slow. they dont delivery your package when they say they will, then they give you wrong information about when and where to call. Horrible business practices!! Horrible! read more

I've had issues with 9 different packages in just the last 4 weeks! From packages never making it off the trailer in time for delivery, being left behind because they didn't make it onto the truck, packages being put on trucks yet not being delivered day after day. I am two investigations in, with no luck on the second one. My packages seem to make it to the Oakland hub, and then just STOP and get LOST. I have made several attempts to reach out to Customer Service, and supervisors in general, all of which give me information that always seem to fall through. I understand there are delays, that the whole system is struggling with orders, that maybe I could have ordered sooner? (although you can't cyber Monday shop before day of?) The problem here is: I keep getting false information. There is hardly any communication between hubs and the headquarters. My packages keep getting lost. I am only 10 mins away and I can't seem to be allowed to go pick it up because it requires more work. Tell me folks, what am I to do? I know, my new complaint will be going to the BBB. read more

This is the second time that I've had the misfortune of an outside company shipping via UPS. Each time it's supposed to be delivered I have waited at home. The delivery person never once rang the buzzer or called the number that I provided when buying my items. Super rude. Now I have to leave my signature for the world to see and hope I actually get my package tomorrow. read more

Ups lost my package, they have absolutely no customer service. I made numerous calls and finally ups store clerk told me to come in on Thursday evening 9:30pm to 10:30pm to pick up my package. I went in at 9:30pm and ups clerk said they still didn't know when the package was. They had me wait for over 3 1/2 hours while they looked thru the trucks. I left their facility at 12:45 am with out my package. It is now Saturday and I still don't have my package. The worst thing is the clerks working their are very rude. When I left manager a message and requested to have one of the clerks name over the phone to see who I was leaving message with, the lady said you don't need my name and just hung up. Yelp should really have no star rating because UPS truly doesn't deserve the one star. read more