I don't have any huge complaints because they've never treated me badly or lost any of my packages, but it is just about the SLOWEST place I've ever been in my life. Like, people complain about the post office being slow, but that's nothing compared to this place. We waited in line for at least ten or fifteen minutes last night for them to help the TWO people ahead of us. All they were doing was picking up packages. Like, seriously... read more

Opens at 12p? They take about 10-15 minutes to retrieve people's packages. They have trouble locating packages. I've been waiting for 30 minutes so far. Fml read more

Total garbage customer service, was treated terribly and not given my package despite having my ID and the tracking number. I will never select this location as a place to hold my package again. read more

Regarding my UPS experience I would give it a 1 star, but I am giving it a 5 star review simply because of one person Alison. My package was lost, I talked to supervisors and everyone was giving me the run around with wrong information. Then I met Alison and she was amazing. She listened to my problem, took my information and followed up with me for several days until I actually received my package. She called me multiple times to check in with me, gave me updates, and was extremely courteous and helpful. Alison saved Christmas this year and is amazing at her job. Totally satisfied even though my package was delayed by almost a week. She is that good! Thanks Alison! read more

The UPS delivery service out of Oakland, CA is horrible. Last week I had one package tossed on the side of my house next to the garbage cans, while "Tracking" indicated a front porch delivery. I was at home at the time. Today, another package was thrown, hit my door and I watched the driver sprint to her truck. Again, the doorbell was not rung. If the sender is a large company, they are the loser because they will usually replace an item not received. In this age of unemployment, maybe UPS Regional should be looking to hire people that need a job and will perform professionally!! Service is part of their name, but certainly not part of their delivery performance!! By the way, it is nearly impossible to find someone IN AUTHORITY to call or email about their bad service! read more

I ordered a graduation lei from Costco to arrive 1 day before my sons high school graduation. Day 1 It was supposed to arrive by 3pm, it never arrived. So I called UPS and spoke to someone that didn't know anything and was told it would arrive in 1 1/2 hrs at 11pm at night. Day 2 I was told it would arrive before 3pm and a manager would be calling. The leis never arrived in time and still no call from UPS. Now the tracking has been up dated to day 3. I am very disappointed with the service from UPS and there staff. I would rate UPS a zero read more

Where do I began? Customer Service agent was really rude over the phone. I have to say it was my fault partially but I was really trying to make a solution on how I was going to pick up my package and the woman did not let me finish before she hung the phone UP IN MY FACE, she said SO WHAT DO YOU WANT to do with an attitude, and as I started to say I would try to find a ride, dont ship my package she hung up in my face. She messed up my afternoon. I wish I would have got her name. If my package ships back UPS will have a worse complaint than this. Also they need to open on Saturdays, its about to be the holidays anyway, they have ridiculous hours. read more

I was suppose to get a delivery for my dad's chemo medicines on Wednesday, yet it is Friday night at 8:45pm and still no package. I've called customer service multiple times checking on the status... their statement... "we see what you see on your tracking." I've told the rep these are fucking chemo medications, and still unable to help. On these occasions, I was told I'll get a call to inform me about my status, which was a lie... no miss calls nor any voicemails. This place is a damn joke. Seriously, chemo medications?!?!? Thats two days late on deliveries!!!! WTF!!! That cannot be delivered on a timely manner!!! Sad part is, how many other people fall victim of not getting any of their medication on time cause this stupid company. read more

Rude, dishonest, crabby employees and management. I'll deal with reships any day than wasting my time for face to face "customer service". An automated machine treats you better than they do. Avoid this shitty place and employees at all costs! read more

Ups oakland hub is horrible. I have been waiting for packages that when tracked have been out for delivery for 5 consecutive days. I manage a business and I only would hope that ups would care about their customers the way I care about mine. I no longer ship with ups. I only use fed ex or postal service. They are right on the money. Ups has gotten too big for their britches. It's unfortunate that some of my suppliers only use them. read more

If I could give UPS negative stars, I would! My packages are constantly misdelivered to my neighbors- despite huge, visible house numbers posted on all our houses. These grade school dropouts just don't know how to read. On top of that, UPS tosses packages to land on our porches, instead of making that oh so painful effort of walking a few stairs. I often have computer equipment sent to me, so a toss of 10 feet - for a motherboard and harddrive?? The worst is there is no one accountable - there is no customer service responsible that you can complain to and know it will do any good. I absolutely loathe these people - the worst service in the industry BAR NONE. Unfortunately they keep their prices low, so amazon and others keep resorting to them. I wish they would all just use (and offer as an option) the U.S. Post Office. Still the best! read more

Waited aaaaaalllllllll day for my package. The driver comes, doesn't ring the buzzer at the front door of my building, then leaves me a notice. I call to see if I can pick it up and it won't be available until 9pm! DO NOT send anything of importance through UPS. The drivers don't care. They don't even have consequences. read more

ATT sent my modem via UPS who couldn't deliver it. I called UPS they said out for delivery tomorrow. Waited for it. Checked the site and the status had changed to holding at local facility for pickup. No one called, notified me no nothing. And don't get me started on ATT... read more

Tossing in my positive experience for a little balance here. Picked up my package today with no problems. The line wasn't too long, and the UPS people were pleasant enough. read more

They don't know what is happening in their own company. According to the UPS tracking website, my package was to arrive on a Friday by end of day. At 6:30 p.m., I called to ask when "end of day" was. They said it would arrive by 7:00 or maybe a little later. I called at 8:00 and they said it could arrive as late as midnight, but still "today." Both people said my package was on the truck. Saturday morning the site changed from "being delivered today" to "in transit." I called again, talked to a CSR and then a supervisor. They said the package would arrive on Monday. Monday morning, it still said "in transit," and was farther away from me than it had been on Friday.. So I called again. Talked to three people, got three different stories. First guy said it's on its way, I'd get it that day. I asked for a supervisor, was switched to another department. The woman who answered said it's not going anywhere today, I'd get it the next day. She wasn't a supervisor, though, so I asked to talk to one. He told me "probably" Tuesday, but he couldn't promise. The package was still in the trailer it had been loaded into a week earlier across the country. No human had touched it. Same supervisor called me Tuesday, said the package was on the truck for delivery by 12:30. Didn't happen. When I called, the driver was on lunch. Finally delivered mid-afternoon, four days after it was promised. read more

This review is about unreliable performance of UPS delivery via the UPS Oakland CA hub. My review is not about any particular UPS store. I've been tracking a UPS package that was "guaranteed" to arrive on 6/12/14 and it seems stuck at the Oakland hub for the second day now. On 6/12, tracking showed the package was at the Oakland hub, but the 6/12 expected delivery was rescheduled for 6/13 (Friday the 13th!). Today, the 13th, UPS tracking reports that an "exception" occurred with the delivery, which will cause further delay "by at least one business day." I've tracked LOTS of packages and have never seen a delivery exception before. I probably wouldn't have written this review except that, after wondering what was going on and checking Yelp, I saw that other Yelp reviewers have reported similar, recent delivery problems with the Oakland hub. So, this review is intended to say, "Yeah, I have a problem, too." read more

every time i order threw amazon i dread when the only option is ups, ups never ever diliver to my home or get lost so i always end up picking it up a ups store , such a hassle , I'm surprise they are still in business read more

Here's another I hate UPS review. Thanks to the driver apparently not being able use the phone box in front of our apartment building or read my phone number which I put on the delivery slip at my own risk. I know the guy didn't call because i was at home to out of the three days the package was supposed to be delivered. And the number I left was my cell phone. I now have to take a bus trip out to their processing center to get my packages. Here's to an entire Monday wasted. Thank God I can read my email on phone. When ever friends and family want to mail anything to me I beg them to PLEASE SEND IT PARCEL POST!!! The post office almost always gives better service in this neighborhood. And if I have to pick up the package my post office is a lot closer than the UPS center. I can walk there. It's just 4:19 and I'm back from my trip to UPS. I to say that my experience at the processing center was very good. The woman helping me went out of her way to make sure I got the package I came for; and checked to see if my other orders were available. She even gave me some suggestions on how to improve my experiences with the drivers. She also gave me a number to call where I can reach a supervisor if I have any further problems. So far my experience with UPS is mixed. Delivery service bad. Service at the processing center good. Another thing that upsets me is the extra 6:00 dollars UPS would have charged me if I had asked for redelivery. And the fact if I hadn't called immediately after receiving the final delivery slip, before 7pm, my package would have been shipped back to the sender. If I had been sick or working that evening I would have had to reorder. I honestly cannot recommend UPS. In future I will continue insisting on having items shipped to me via the postal service or FedEx. read more

I ordered a large, bulky box worth of foodstuffs, as I have done many times in the past from the same company. It never arrived. I checked and it was supposedly delivered to my porch. The company I ordered it from made the UPS claim, so I had no further inconvenience. A couple days later, however, a UPS guy came by and basically called me a liar. He said that packages never get stolen in my neighborhood and more or less said that to punish me he was going to refuse to deliver packages to my door and instead leave a slip and always make me come get them at the Pardee location. I solved the problem by getting UPS packages delivered to work so I don't have to deal with them. But I believe that the delivery guy just left the package at the wrong house or otherwise lost it and was trying to blame me. He seemed to "protest to much!" read more

I was waiting for my package for an hour because the driver who was suppose to deliver the package to my house didn't knock on my door so i had to wait several hours to pick up the package at the ups store then they said that the package hadn't arrived yet. read more

Well, here I am in Pennsylvania waiting several days for a package they say has been delayed because they haven't unloaded the truck yet. Damn! Unload the damn truck will you? And send my package on its way. I can't believe the UPS incompetence I see in all the posts here. I don't think they even deserve one star. read more

This review is for the hub/drivers which deliver to Hayward, CA: Delivery of chocolate covered strawberries & cheesecakes; BOX CLEARLY MARKED "PERISHABLE" Box was placed on the porch & on it's side (instead of flat) in 80 degree weather and, the driver did not bother to ring the bell. EVERYTHING WAS MELTED AND HAD TO BE THROWN AWAY. Two deliveries handled the same way; What's up with UPS' horrible delivery practices?????? read more

Terrible! Don't ever use UPS. Every time things get delivered through this HUB, there's a delay!!!!! Ridiculous!!!!

This center was supposed to dispatch a driver to pick up a large, expensive return a week ago. I have contacted customer service every day since then and have been promised a phone call from this center and pick up the following day. I have never received a phone call, but apparently this center has told customer service that they have spoken to me. This is a return item that the store graciously offered to contract with UPS to come pick up as it's heavier than I can transport, but because of this contract I cannot use another shipping service. My only options apparently are to just wait until they decide to do their job or to carry a 130 pound box to the store to return myself. Currently, this expensive item is sitting on my porch (as it has been for the last week), in the rain. Thanks, UPS. read more

UPS delivery people apparently don't ring doorbells, knock or make any effort whatsoever to let the people inside the house know they are outside with a delivery. read more

My package was supposed to be delivered to a locker, from 5:14 am to who knows when it was out for delivery. I called customer service around 4 to check and see if my package had arrived at the access point and she assured me that it would be delivered at the end of the day. So I thanked her and waited till around 6 just to make sure I give them enough time for my package to get there. Online it says destination scan but when I called to confirm that my package had been delivered he said it should be in the locker but he sees no transfer and that he's going to write a note telling them It needs to be ready at the next day and I can't call because their office is closed at this point. Moral of the story Do Not use this location to many one stars when it should me None. It's super inconvenient for customers and why would you say it's in a locker when it's not. All I want is my package. You had one job and that wasn't even done. read more

Had a Christmas present that was sent to this location. Tracking shows the package never left this location. I have never received it. And no return calls on investigation. read more

Worst customer service 510-633-3954 at Oakland hub..... lost my package and tell me stop calling. I was told to call this hub to find out where my package is. @ Reba @ customer service.... if you hate your job this much, you should go find another one... you are rude and very unacceptable manner on the phone, you scream at me and said I am the one who is screaming then hang up on me. You should be thankful you have a job at this economy and at the same time, they (UPS) need to train you better on phone how to deal with people in general. read more

Why does Yelp not allow negative stars again? I'm sure I'm preaching to the choir here but UPS is utter trash. I ordered on Thursday and paid for Next Day Air (yeah next day, right). It is now Tuesday and I had the fourth UPS rep tell me it was in transit and would SURELY be delivered today. It's 9pm here and guess what I have nothing. I call back twice more and the first rep tells me the package is still on it's way. Call back five minutes ago and because there was an address clarification change (which of course UPS asked for) they held the package another day and did not send it out despite saying they had received the change prior to their drivers going out at 10am (which they did it was delivered before 9am). How incompetent do you need to be in order to drop off a box? At best I may see my package tomorrow according to the latest update. Paid for Next Day Air only to receive my item almost a week later. Just great. This is the last first and only time I will ever order anything online if they use UPS. My fiancee uses Yelp all the time to review our favorite locations and restaurants. I hate UPS so much that I made an account solely to bash them on Yelp because they deserve it. These people should be fired. read more

I have never had problems with UPS until moving to the east bay, where all my packages are delivered through Oakland's UPS depot. It doesn't matter if expedited shipping was paid for, or if it was indicated that it was out for delivery - one day even though it was "out for delivery" it never showed up at all. Why bother paying for expedited shipping when it's not going to make a difference? This makes me loathe when I don't have a choice in who delivers. I don't think I can stress my dissatisfaction enough with UPS in the east bay. read more

Incompetence at best, Negligence and spitefulness at worst. This location is truly staffed but what must be the most inefficient and lazy staff. I couldn't even manage to get a call back after contacting a manager at corporate customer support to leave a message on my behalf requesting a call back. All in order to try and fix the fact that their driver delivered outside their own delivery window by 3 hours and failed to knock, ring the bell, or do anything but leave a note saying he'd do the same lazy thing the next day. I wish there was a way to convince companies to ship via any one else, pack mules and sherpas would be more reliable. If you have a way to avoid this location please do, please I'm begging you avoid it. read more

Terrible customer service. My christmas present was held at this location for 4 days. Apparently the driver didn't even bother to come to our door, just said that name directory on the building didn't have our name on it even though we lived there for 7 years and receive multiple packages delivered by UPS, no problem. not even a sticker on the door. And they want me to drive to the location to pick it up. Like i have nothing better to do with my time. read more

Extremely disappointed. I bought a heater from Amazon for my new born daughter. Took a day off from work and stayed at home to make sure I can receive the package. But the driver didn't even try to knock the door or use the door bell. Very very disappointed. I hope Amazon use FedEx in this location. read more

i was home 2 whole days waiting for packages. ups driver never showed up at the door but updated as receiver wasn't available! if he did attempt to deliver ,where is the door tag . driver would at least leave a door tag right? plus we were home!!! now i have to pick up my package from ups office. just cause driver doesn't do there job right. i paid for the shipping in order to deliver it at my door step. nor because i wanted to pick it up myself!!! ups management need to do something about it . if you'll can't deliver it stop charging us $$$! read more

Don't ship via ups! Ghetto service and drivers. Twice drivers didn't check my packages out for delivery and got first package (new cell phone) pryed open. The second package I watched the driver deliver to my neighbor not knowing it was mine. The driver drove past my house to deliver to another neighbor so I waited at his truck and asked where my package was. He said oh it'll come tomorrow so I told him no its schedualed for delivery today and had been sitting at ups store since the 29th anyway. So he asks for my name and address and says oh i delivered it o the apartment buliding, well I dont live in an apartment buiding, I live in the only BIG BLUE HOUSE on the block. So he goes oh i delivered it to 1856 well my address is 1842 how can you mistake that, then he says i delivered it to my friends I'll get it back as his ipod is blasting. Needless to say he got my package back and they had opened it and taken out what they wanted as they laughed while I looked through my stuff they had stolen and started using, now I have to wait on claims process to go through. He has a scam going with his friends I watched him unload 6-8 packages off his truck and his friend waited for him to park before he jumped out of his car to let him into the aprtment complex parking lot where he looked at the packages he had unloaded and picked the ones he wanted. I think (and only one heavy package was returned to the ups truck) mr ups is keeping packages that look like they have valuables and hes selling them to his friends. My package worth $150 was "accidentally" delivered to this same address last xmas so thats 2 packages stolen and one tampered with dealing with ups. DONT USE UPS. Time to move sucky neighbors and sucky delivery service. I'll stick with USPS or fedx who ive never had a problem with. Shame on you all!!! I work to buy what I want and you should to and stop sitting on your asses waiting to steal from people you live next door to, next time I'll call OPD out have your sorry asses arrested and that includes you mr ups man. I wonder if that ipod he was slapping was stolen too? Makes you wonder. read more

**NO STARS** Worst customer service I had ever experienced in my life. Imagine 2 OLD black ladies behind the counter working in what should be a fast paced hustle work environment, BUT instead standing around acting like they are waiting for chicken to cook on the grill? They seriously were acting like they were at the park and a swarm of people waiting for packages were at the park enjoying life as usual--their pace was super annoying and frustrating not just for me but everyone that was in there that night. I walked in with my husband on a Friday night about 9PM (UPS told me to pick up from this site after waiting all day for reunion t-shirts my UPS guy did not deliver to my house.) There were 3 OLD black women behind the counter and a feminine looking Filipino guy taking charge for over 40 customers waiting in line for their boxed orders. Each customer literally took 7-10 minutes because it took their old bodies that long to find them. I was in line for hour and a half and just before leaving there were a handful of people waiting for orders they couldn't find. In fact, one girl was there since 8:30PM and it was 10:30 by the time we left. One of the old black women was servicing a second language speaking customer and asked her for Identification. All this lady had was a bank card issued by the government to immigrants to which this UPS lady was unfamiliar with that she then asked for her papers???? Uncalled for and unprofessional. I may not work for UPS but when you are there to pick up a package you've paid for why the **bleep** is a UPS agent asking someone for their papers??? I have nothing against old people just companies putting old people in the wrong places. Word from the wise do whatever it takes to avoid this place Friday nights. It is just not worth it to go inside. You will come out insane!!! read more

Package was marked in their system for will-call. They still lost it, as they have on other occasions. They wrote down my number and said they would call when they found it. Haven't heard from them. Now I have to jump through hoops and get there between the 1hr window on 8:30-9:30 just to ask them to keep searching. Never had these problems with the Richmond warehouse. read more

They do not pay their workers. Bad management. They get mad at you when asked about your check that's 3 days late. The San Leandro department is very unprofessional. All they do is eat in the office all day and with snobby attitudes. They do not put your hours in the computer. Your working 13 hour days and they do not pay you for over time as promised. Corporate needs to investigate the Oakland location. read more

Awful. Just ridiculous. I never had trouble with UPS til I moved here. They hate packages, delivering things, customer service, and everything else involved in their business. read more

I would give this place -5 stars if I could. This is a long-ish story so buckle up for the ride! Ordered a packaged September 6 with 2 day shipping. Should have been delivered to me September 8. It wasn't. The online tracking site said it arrived in Oakland September 7. So why was it not delivered the 8th? Now it's the 9th and still haven't received it. The online site says it's "In Transit" but it will be delivered the 9th. That doesn't make any sense at all. So I call UPS. First of all, it took me 5 tries to get through to someone. The phones ring for 5 minutes then just hang up. After 15 minutes of trying, a girl finally answers and she seemed nice, but definitely didn't understand what was going on. Told her about my issue and she flat out said that sometimes drivers won't deliver heavy packages because they don't want to carry it, so they leave it in the warehouse to let someone else deal with it. That is ridiculous. It is your job to deliver packages! Don't be a delivery driver if you don't want to carry heavy packages! So then she transfers me to a dispatch whoever to tell them to look for the package in the warehouse so I can come pick it up. On hold for another 25 minutes until some other girl answers and does not understand the situation at all so we have to start from the beginning. Finally tells me that someone will call me within an hour about my package. Well, no one did so I call back. Again, takes another 4 tries before someone answers. And this woman had the worst attitude and treated me with so much disrespect. Told me that I need to wait until someone calls me with the whereabouts of my package, and even said that it might take a WEEK to find it. Then I ask her, so is there anyone even looking for my package at this moment? She says, I can't disclose that information to you. WHAT?! This isn't the CIA, this is UPS. So I yelled at her, which I kind of feel bad about, but come on! What is going on?! So now I'm certain that even when they do find the package they won't call me. I understand if you work at UPS and you don't like it (who would), but don't take it out on me and act like my problems with your jacked up company aren't valid. But the saga continues! I didn't give up. The automated phone service said my package was in Richmond, so I called the Richmond holding center. This time, took 7 tries to get through to someone. Talked to a nice guy, told him my sob story, and after being on hold for 10 minutes, he told me that my package is in a trailer from the Oakland holding center going to the Richmond center to be delivered to me.... WHERE I LIVE IN OAKLAND. Why is the package going to Richmond, 20 minutes north of Oakland, when I live in Oakland, 10 minutes away from the holding center. And, how do I even know he's telling the truth? My package could've been stolen! And it's not like I'll be receiving the package tomorrow because they're not open on the weekends. So I have to wait until Monday, which by that time it will have been 6 days to ship to me. At the end of all of this, all I have to say is, UPS SUCKS AND NO ONE SHOULD EVER USE THEIR SERVICES. read more