My Medication package delayed for 2 more days. the driver lying says (No one at the address???). When the package arrived was damaged? 2nd shipment from CVS . The Box was worth than the first one.. Those driving shouldn't be in the road and must be terminated it from the job? Unfortunately UPS keep them to punish them customers, those give them the business... No one frome UPS investigate the issue and you call to complain. They know and say (Sorry to hear that) but you see same drive over and over again on the route... UPS. President the very low Class service everywhere.. read more

See all

Absolute joke! I called several times, because their website will not accept the tracking number they provided me. It is impossible to talk to anyone. I also filed a claim online and have not received a reply in any form. UPS "customer service" is totally ridiculous! read more

Absolute garbage. Every time I have to contact UPS (which is basically every time a seller uses UPS for shipping) I have a problem. It's near impossible to talk with an actual human being. Got an e-mail yesterday saying my package would be delivered today between 11 and 3. Took off work to be there because its delivery signature required...turns out the package is a whole state away...no e-mail saying it was delayed..nothing. It must be nice to not have to be held accountable to anyone for doing a crap job . read more

I found the trick on how to get through a live agent. When the system asks you for the tracking number make sure you enter an INCORRECT tracking number (change a few digits). They system will then respond that it cannot locate that package and will then transfer you to a live agent! read more

I received a damaged package and tried to file claim.Their forms are impossible to complete-the info you need might even include the birth date of the seller.If you buy from Ebay --no way to get all the info.Very poor website,I will try to call tomorrow.Seems like they want it to be impossible to complete.If CEO cannot do any better than this,he should resign. read more

I had a delivery experience similar to the review of Bill B. Because the original info I received was that my pkgs shipped from Hodgkins, I posted a detailed review and updates under UPS CACH. After Esther from UPS Corp Office notified John, a supervisor at Bedford Park to call me, I learned that the pkgs were shipped from Hodgkins to Bedford Park and the inconsiderate driver was from Bedford Park. The driver and also Daphne, from Bedford Park who called me about the delivery and seemed annoyed rate 1 Star (and that's being generous), However, Esther from Corp Office and John, the supervisor from Bedford Park are 5 Stars and they are the reason for the 3 star rating. read more

I have a new 911 address. Actually 5 years old. UPS can't find it even though it is clearly on Google Maps (I had to make Google Maps corrections myself because government agencies, logistics etc. don't cooperate with each other). No wonder we don't have enough data on Covid even after 100,000,000 US infections. Almost impossible to talk to an agent unless you pretend to be the shipper. Then after 3 personal contacts with 3 different customer service reps over 10 days with promises of UPS to call the local (35 miles away) customer service center where my packages were being held I finally got an agent to give me the phone number of the local service center. I called them only to be informed that they could not help me either. I talked them into giving me the number for dispatch but was told to keep on trying if they don't answer because, as I was told, they don't like to answer the phone. I finally got an answer and the agent reluctantly wrote down my delivery instructions for the next days crew. I sincerely doubt they saw the note. I tried calling the local dispatch this morning. They don't answer. Imagine that........ To be continued. read more

They suck. If you need a package on time do not use them. Said it was going to be here before 8p yesterday and on the truck. Waited 8 hrs nothing. Rescheduled for Saturday. Nothing. When I called they said bad weather. But it was on the truck yesterday. Waited on hold 38 minutes for a supervisor that knew less than the employee. I live 1300 miles away and fly out on Monday. I'm sure they will answer the phone then. Will send all my subscribers to alternate shippers. I'm not asking for anything extra. Just do your job UPS ​ read more

world class worst, be preparedfor useless AI operator that will hound you for a tracking number but have zeroo response that can help. obviously UPS wants less live people so they don't even use 3rd world operators anymore just waste your time AI pass the buck recordings which ultimstely just hang up on you. read more

Tried 3 times to reach a person about shi a windshield. the system keeps you from getting to a live person as much as possibl. when I finally got someone they barely spoke English and didn't understand my questions. They kept asking for my tracking number until I hung up frustrated! Terrible customer support! read more

The Absolutely the world's worst service. The automated system brings you in circles and will never connect you to customer service. Drivers don't ring your bell and leave and say you weren't home. UPS used to be a great service read more

My package was probably delivered to the wrong address . Worst ever customer support. Awfully torturing to connect to customer support. read more

Can't get past the recorded messages at the customer service phone number. UPS customer service is a fake. There is no customer service. They just keep giving options that don't help you with anything. Do not use UPS. read more

I think this place is fine as long as you avoid the busy times of the day if possible. If you go first thing in the morning it's going to be crowded. If you go around 9am or a little later it usually isn't that bad. The guys behind the counter do a great job and I have zero complaints about them. As long as you bring an ID and the number you should be all set. This review is for the UPS center. read more

Just one more review for cannon fodder. I completely agree with the reviews. I can't stand anybody shipping through UPS and I have to get something delivered through them then I make sure it's gets sent to my work so my package doesn't end up in this vortex. The first time I went they told me there right off Halsted and Roosevelt. And boy was that a stretch, so naturally I got lost. Then both times I have had to go they give me lip about this and that how they can't find my package, they need two forms of ID then they finally find my package and then you have to hike at all the way back up Jefferson. I disagree with the comment that says it's not close to pub trans, rather I would say that it sucks to get there by pub trans. Yes you can get there by taking the The blue line or orange line to Halsted then Halsted to Roosevelt. But it's been my experience that the Halsted bus sucks and doesn't run smoothly and then you still have the walk all the way down to customer service on Jefferson. My advice, take your bike on the train and just ride there it will save you a lot of time and might even get you there before the close. Most importantly though.... Try to avoid this place. read more

UPS Customer Service - Not the Customer Service Entrance but your close if you see this - Shipping Centers Near Me - Chicago, Illinois

1 star is too much for UPS I've spent nearly 7 hours on the phone, and emails, but no-one tells you the truth, no-one takes responsibility, no one knows what's going on with your package. Will NEVER use this company again. read more

Terrible service. My package was supposed to be delivered today. Stayed at home because it was expensive gym equipment. I tracked the delivery on my app was first given a delivery time of 11:30 - 1:30. Then the window time moved to 3:45 and then again to 9 pm. When I checked my app for the last time it said delivery attempted but nobody home to sign for the package. Now mind you I was home all day waiting and no delivery was made. I called customer service 4 times and was promised a call back from the package center each time. Still waiting for the call. Now I have to wait until Monday and stay home all day and pray the driver actually comes to my house this time. read more

Needed to talk to someone about UPS truck using my driveway as a turn around spot. All you get is someone asking for a tracking number. Specifically asked to speak to a supervisor and made no progress at all. I will have to go to Palatine to get someone to take care of this! read more

If zero was an option I would give that. I called three times on a package that was never delivered. the first said they had to send me a email I never got and it was a friday evening so I had to wait till monday. Monday I got hung up on. The third time I just went to their website and it wasn't user friendly either. I am sure the phone reps were over seas. terrible and horrible customer service. read more

"I'm an onion" said Shrek, but it turned out although initially you thought he was ugly, in reality he was pretty damn adorable and awfully good-hearted. UPS Customer Service for tracking lost packages is like a seriously ugly, deliberately temperamental, absolutely cold-hearted Reptilian Shrek with layer upon layer of rancid onion flesh you have to peel back, deliberately designed to yield only further layers that eventually only lead to madness. "Ask our virtual assistant" is the first rotten layer you're forced to peel your way through, taking you after much, much peeling eventually only to an email system that refuses to work (lying to your cyber-face you've not filled something out correctly and eventually refusing to play ball and shutting down on you), a phone number featuring an automated voice "recognition" system that manages to be as petulant, arrogant and stubborn as it is absolutely useless. When a company loses a package and lies to you, saying "yes it was delivered with the other two you have" (not realising you were standing right there with the delivery man as he handed you those packages and apologised for package 3 not being in his van) - then makes it impossible to get through to them, that really is not an onion anymore - it's old fashion robbery. A note and update: there is absolutely zero way to get through to a living tracking agent. UPS insists the 3rd package was delivered with the other packages - despite my physically being by the van with the driver apologising for it not being there. While appearing as a major company UPS is a fraudulent, evasive, thieving outfit who can not be trusted with your goods and take no responsibility for their loss. An outfit that lies about delivery should be avoided at all costs (which will be yours) read more

UPS Customer Service - Pirates to be avoided at all costs (most likely yours) - Shipping Centers Near Me - Chicago, Illinois

Service couldn't be marked lower than 1 star. Customer service is a joke. Package claimed to be attempted x3 delivered. Driver NEVER came to house or left written notice as required. Rescheduled delivered 4x with over 10 email updates of delays. Still have not received medicine from 5 days ago. Customer service number answered by someone in Philippines. Absolutely not helpful for anyone in USA. read more

Package not delivered as tracking indicated. Wasted time looking for missing package that was not delivered as reported then Wasted more time with customer service which is anything but convenient. Once one manages to get past the automated service and the ridiculous wait you will speak with someone who's accent you can barely understand only to be told they cannot help you or answer your simple questions and that you will have to call Amazon who isn't much better and says your package was wrongly marked as delivered when it actually was never delivered at all. Tracking number information was disingenuous to say the least! read more

I wish I could give 0 stars. You can't get anyone on the phone. The auto lady refuses to transfer you to a human. UPS has a very expensive package of mine in another state stuck for almost a month. Absolutely ridiculous. read more

It says my package was delivered to the person and that was a lie! WHERE IS MY PACKAGE !!!!

Very complicated and underdisscused/explained phone call from customer service with Rep Allen after waiting on the line for an extended hold time of 25 min due to covid. Very unorganized, and not effective in explaining, communicating, or locating my package. The responses I received were not appropriate for a call center rep at all. Hire people who are actually willing to do their job effectively and will communicate so the customers understand delays in shipments and location of packaged as well as updating delivery instructions. Not going to use this service in the future. read more

We all need to boycott UPS until they get their customer service up to par. Use ANY other shipping company. The fact that they make it almost impossible to get to a human is bad enough, but then if you do, it is a human in some foreign call center who cannot help you at all. Calling is absolutely useless. If you cannot find your package as either the shipper or the receiver just consider it lost and your money spent on shipping wasted. UPS has zero accountability and they really do not care. read more

I ordered my school books which cost $600 they tried to deliver and I wasn't home so they took my books to an access point which I never asked to be done and dont understand how it works because if ups doesn't delivery on sundays and there's no one at the access point on sunday how is that convenient for me? They should have just kept them until monday I'm so irritated read more

UPS is terrible! After paying for a 2 day delivery the package does not arrive. Update says will be delivered following day by 7PM!! Since this does not work for me I want to pick up package myself from the hub.. oh ok fine that'll be $7.99?!@!! Are you kidding me! They suck!!!! read more

Customer service does not let me speak to a real person, just automated messages from a robot that offers no real help.

absolutely the worst experience everytime!!!! employees are rude and "customer service" line is an absolute joke. I'm entering my tracking number on the phone and it can't find it, im giving it the info it's requesting and it just keeps giving me the run around and eventually hangs up. PATHETIC read more

If I could give negative stars I would... If you have the choice . DO NOT USE UPS!!! Between UPS, Fedex and USPS... I have the MOST issues with UPS consistently misplacing or losing my packages and the awful customer service I have experienced is appalling. Once again I had a high priority package that had a $250 value, documented as being delivered and left at my front door along with two other packages yet lo and behold as usual my most expensive package is nowhere to be found but the other 2 packages were left at my door. Why would 2 out of 3 packages be delivered?? I call it in as being lost and was told I would receive a call the following day once the driver had been located and information could be obtained of the whereabouts of my package and unsurprisingly no one called so as per the shipper I called back 3 days later confirming that the package was still lost and after having spoken to the shipper who now tells me that the item I ordered is out of stock and can no longer be replaced.. I call UPS again to see if the driver was ever located so the location of my package could be determined only to be talking to a completely clueless foreign customer service representative who had no idea what I was talking about who audibly sounded confused and unsure of what to say, tell me that my package was sent to an access point to be held there until I could go pick it up. She gave me the address 291 Santa Rosa Street Fort Walton Beach.. after hanging up I looked up the address only to see that this was a residential address. This is the second time a representative from UPS has told me that a lost package was miraculously sent to some access point and that I would have to physically Go get the package myself and then upon searching the address discovering that it was a residential address. That is both Reckless and negligent. I'm not going to go to some stranger's house asking for package that could ultimately cause me harm or worse. What kind of company tells their customers to go to random House's to look for a package that doesn't make any damn sense!! The first time this happened I was told the same from another rep who sounded scared and nervous.. Then started stuttering saying my package was found at another residence (access point) that I could go get it. I got angry and said absolutely not and demanded my package resent to MY address...that issue was never resolved and ultimately resulted in my bank disputing the charges. Its like they just start making up a bunch of nonsense and start reading some jacked up script when they lose packages and try sending customers on a wild goose chase just to end the call! So angry that I was once again lied to, I went to call customer service back to speak with a supervisor but I am no longer able to speak to a human being and the calls keep hanging up on me. I'm so angry that I can't even express in words and I'm so sick and tired of my packages going missing. This was supposed to be a Christmas present that I now have to find something else to replace it last minute. In retrospect I realize this isn't an emergency but how the hell can a company be so incompetent that they can't do the one job they are supposed to.. And that is to deliver people's mail to their address!! This is completely unacceptable. read more

Terrible company, even worse website. Full of bugs and glitches, and always seems to be experiencing "technical difficulties". Member of UPS My Choice, yet their website doesn't want to identify me as such. When I try to login as a My Choice member, it takes right back to the sign up page. Customer center doesn't even open until 11am, so thanks to that and a clunky website, my package is going to be returned to the facility because I won't be at home, it requires a signature, and I have no way to get a hold of anyone there to let them know I need it held there and I'll pick it up later. The level of incompetence here is astounding! Next time I find out someone is intending on using UPS to send me an item I bought online, I will be requesting they use a different shipping company, or I will not buy the item from them. I will NEVER deal with UPS ever again!! DO NOT USE UPS UNDER ANY CIRCUMSTANCE!!! YOU STAND A VERY GOOD CHANCE OF REGRETTING IT!!! read more

I have spent several months trying to get my ups driver to stop leaving my packages at the Hwy behind a rock. He refuses to drive down the private road to my home. FedEx, Amazon, and other delivery services have no issue- only ups. read more

I'm not receive my orders but confirmation from tracking number shows they delivery my orders I have video surveillance cameras on the time and date UPS not delivery nothing Ups laying to customers second says signed by Garrett on my address not live no one this is my property read more

UPS Customer Service - Ups laying to customers - Shipping Centers Near Me - Chicago, Illinois

So here is the deal. I was waiting for two UPS packages today. Timing was critical because I was leaving town tomorrow. I check-in with Amazon and my other vendor at 6:10PM and they both claimed that a delivery attempt was made at 5:29PM (I was at home waiting). I called UPS and explained to them that the claim was false because the UPS person did not leave the truck when they got to my address as I have a Ring door bell that records all events at my front door. (unfortunately I can not link video proof to yelp reviews, but it is on my facebook page). UPS Response. Well, we can put it on the truck tomorrow or you can come pick it up. I am thinking...I have waited since 8AM this morning for this delivery, been home all day, been watching for the delivery and now they tell me I can come to their delivery center and wait 203 more hours picking something up that their delivery guy failed to do. You know how the also leave an undelivered slip...NOPE...nothing. The UPS delivery person simply lied and UPS make ZERO effort to compensate me and my inconvenience! The problem in all of this is UPS essentially has a monopoly (I know Fedex does something similar, but Amazon uses UPS nearly all the time). I consider this to be monopolistic and pedatory behavior and if I had a choice, I would switch delivery services tomorrow forever. Amazon, on the other hand, although none of this was there failure, did provide me with a $30 off promotional certificate. Rant done, but UPS really needs to provide a solution of valuable customers and, share this post and spread the word. ADDENDUM: About a week later I had several calls from UPS executive support services and they investigated the specific issue. Supposedly the driver was new and tried to deliver the package across the street. That did not solve my issue, but made me feel like they were sensitive to the problems and had addressed them. I use UPS nearly weekly for several years and this was the first time there was such a serious error. Based on UPS efforts on my behalf, I have raised my rating to a 4. read more

We ordered some merchandise from an exchange in Port St. Lucie Florida to be delivered to West Palm Beach via UPS Next day Air. This is only two counties north of Palm Beach County mind you. They claimed a late trailer caused the package to be delayed by a day. Did they refund the shipping cost or notify us? No they did not. I called the vendor and instructed them to never use UPS for any future business transactions for ourselves. read more

It took half an hour to cancel service. they have no direct way to do this, you have to just call any number but the prime customer service number and then they will transfer you to the department that they admit has no public phone number. Apparently they think that if they don't let you get in contact to cancel you won't. read more

UPS Customer Service is poor at best! We had a package that we didn't receive and the proof of delivery said delivered to other. the Customer Service Representative said we needed to go to Amazon and file with them and that they didn't know what other was. read more

If I could I would give them a zero! Have called four times and the automated service is horrible. Need a representative, and I think you have to have certain clearance to speak to someone! read more

During this holiday season, shipping packages can get really frustrating, but today I stumbled upon a real gem!!! I usually get my postage for packages through the self service kiosk at the post office, but it seems everyone else had the same idea, and they (once again) were completely full in the bin you put your packages in - so another trip would be needed. Instead of giving up for the day, I stopped in at our neighborhood Green Mountain UPS store 142#3142 in the shopping area by KingSoopers, and was so pleasantly surprised by the fact they also handle postal items, including the packages, stamps, etc. Like most people, I thought they only did UPS shipping of packages - who knew? They were incredibly friendly and pleasant, helpful, knew their business, and ABSOLUTELY MADE MY DAY! They really went above and beyond to solve my needs, and I left feeling like they really cared about me as a customer, almost like a new friend! I will be going to them for all my future shipping, packaging and postage needs from now on! read more