I live in Monson, MA a very small town in Western MA. I was on my way to the CVS in Palmer, MA to drop off a package and a UPS truck came up to me and asked if he could be of help. I'm 78 so I guess I looked like I did. He took my package with a smile and said, if I have more packages and he see me flag him down and he will Help.. His name is Nathan Tadeo or Dada. I can't quite remember. Please give him a big round of applause for his kind service and help. Marilyn Cleavall 46 Palmer Rd. Monson, MA 01057 read more

Unbelievable terrible Never deliver on time and half of the times items disappear ????????? read more

These people need sued! I sold an item on ebay and showed up with a hole in the box and the item inside was broken. I filed a claim. They called the customer and talked to him. Then they contacted him again and wanted pictures and he couldn't get them uploaded so he sent the pictures to me. I spent half hour trying to upload these pictures unsuccessfully. So I called up and spent 20 minutes on the phone with somebody that barely spoke english who transferred me to somebody else who english must have been his 10th language. I couldn't understand a word that guy was saying and obviously he couldn't understand me because in the end I gave him my email 3 different times so that he could email me and I could respond with these pictures. And I can't find any email from him at all. So I went online and I've literally spent 3 hours online trying to figure out how to load these. And keeps asking me for my account number which I was unaware that I even have an account number. I can't find my account number anywhere on the website. It wants the claim number which I can't find Anywhere on the website. I've never Dealt with any company online that was so user unfriendly In my life. I am not letting this go I am biting this until I get my $100 and you can be d*** straight that I will never use ups for anything ever again. read more

Yesterday I heard a loud thump as my package marked fragile in huge red letters hit the porch. This is not the first time. I checked the Ring, expecting to see the box being punted from the street. No it was just dumped from waist level. This is what I received. read more

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They said they made attempt. I sit 3 feet from door. No one came. I have 2 porches near each other no note. They lied and made no attempts.

Ordered shorts from Patagonia and UPS claimed that order had left location that is located 203 miles from my work residence and delivered to me at the exact same time. They falsify tracking info so that it looks as if they are expedient with delivery while then not really caring when you receive your item. read more

UPS Customer Service - Shipping Centers Near Me

Shipped 5 packages to my home and only 4 arrived. When I filed a claim, I was told my claim is fraudulent and cannot get anyone at customer service who is willing to help. UPS used to have people domestically that were willing to assist in this type of situation. Not anymore. AI chats and people overseas are what you get. Pretty sure claiming fraud is the best way for them to kick a customer down the line and try to make them go away. We have 2 UPS depos near my town and neither have a number that leads to a person. No matter what I try, I am getting nowhere. read more

Horrible service ..!! Do not use UPS.. This is a company that is full of scam. These driver keep lying on there delivery notes . They were never here. But they lie and say no one is at home. read more

UPS Customer Service - The bull shit lies the drivers keep on my door. This is a huge scam Please do not use this company again. - Shipping Centers Near Me

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I was working in Camden on a chiller and had it down at a hospital, ordered parts next day air and it got mixed up and switched to standard shipping. I expected to receive parts the next day after ordering and they never came. Attempted numerous times to change the shipping status or even drive all the way to Little Rock when it got there to grab it that evening and was left with empty answers from staff. This package held up my high pressure situation for two days and took its time getting here. No help. Very upset read more

Horrible horrible service, delivered my package somewhere else, no picture taken , no evidence package was over 500 dollars! No help 800 service is people overseas in another country, they won't let you talk to USA! Don't use this company , will never use them again! You will have to listen to agents who lie to you! BEWARE!!!!! read more

Chose UPS to deliver some documents to Belize. They were 10. Less than Fedex but more convenient and claimed that the delivery would be made three days sooner than Fedex. It is now three days later than when it was supposed to be delivered and I have spent six hours on hold three different times only to be told that I need to call a different number. They have not returned calls when promised and have said that they would look into it while I held on for an additional 90 minutes. Brutally horrible customer service. read more

Horrible service and lack of attention to detail. I wish businesses would not use UPS because there is always an issue. They have problems with access even though there's not similar problems with FedEx or Amazon. They mis-deliver because there's not attention to detail when noting the recipient address. And customer service is a nightmare. The sender of one of my packages opened an investigation, just for it to close because they couldn't get in touch with me. Yet, I have no voicemail from UPS, no email, nothing. There was no need to get in touch with me. The picture of the delivery clearly shows the package delivered in a location mapped at an address that was not the correct address. I am going to try every effort to not have to use UPS, including avoiding businesses that use UPS. There are too many other options. read more

Extremely frustrating and won't buy any products from merchants that are using UPS. The package tracking schedule intentionally misleads you to believe the wrong schedule. I've been tracking my package for days and finally package arrived at UPS facility to be delivered. UPS tracking system indicated schedule delivery from 5:15pm to 7:30pm, and delivery driver left the note at 2pm. "Sorry we missed you" and "We'll try again on the next delivery day". Gain, UPS tracking indicated will deliver tomorrow from 5:15pm to 7:30pm. Great, tomorrow is Saturday, no work, I can wait at home for the delivery. Btw, I was constantly checking my phone for any delivery updates. Saturday morning, UPS tracking system indicated schedule delivery will be Monday from 5:15pm to 7:30pm. I waited at home anyway but didn't hear any doorbell or knocks. Checked my phone and saw "attempted to deliver no receiver" around 1:45pm, went out the door and saw the "Sorry we missed you" note. I immediately called the UPS customer services, and they said someone will contact me and have the package delivered by the end of the day. I waited about 3 hours but no call, so I called back. Finally, a facility manager called me back and said the driver have clocked out for the day. Since I'll be at work on Monday, I need to have UPS holds the package for $7.99 for pickup. UPS is running a completely wrong business model. I could give UPS a negative five if I could. Thank you UPS for wasting my Saturday. read more

UPS DEI scam? A black male driver of a UPS truck hit and damaged my curb. I'm responsible, per the city, to fix and maintain it. First UPS denied the driver was there; then admitted it. Then they denied the truck hit the curb; faced with a separate unrelated witness they admitted it. Then they denied they had to fix it because the city owns it, and even tried to show me non-legal internet pages about it. I showed them the county and city codes and they admitted that too. So, in a last ditch effort to skip, they sent a (very nice, very smooth) black male claims investigator who ignored the photos of the damage taken immediately of the accident when the driver was there, and pressured me that if I insist upon submitting a claim then the black male driver will be fired, what about his kids, won't be able to get another job with a firing on his record, etc. To me this is racist DEI blackmail. Has UPS tried this on any of you? read more

Quick and Easy to return my Amazon items that need to be sent back. Kind, Quick, & Efficient! They are doing some remodeling right now, but things are still working! read more

UPS Paket falsch zugestellt, schlechter Support/Package Delivered Wrong, Poor Support/Colet livrat greșit, suport slab Ich habe eine äußerst unangenehme Erfahrung mit UPS gemacht. Mein Paket wurde als "zugestellt" markiert, ist jedoch nicht an die korrekte Adresse angekommen. Das Bestätigungsfoto entspricht nicht meinem Standort, und der Kundensupport war schlecht, mit Standardantworten und ohne konkrete Lösungen. Der Reklamationsprozess war kompliziert und ineffizient, ohne echte Klärung. Mangelnde Sorgfalt bei der Lieferung und unzureichende Transparenz machen diesen Service schwer empfehlenswert. Leider werde ich UPS nicht mehr nutzen. * * * I had an extremely unpleasant experience with UPS. My package was marked as "delivered" but did not arrive at the correct address. The confirmation photo does not match my location, and customer support was poor, giving only standard responses with no real solutions. The claims process was complicated and ineffective, with no actual clarification. Lack of attention to delivery and insufficient transparency make this service hard to recommend. Unfortunately, I will not use UPS again. * * * Am avut o experiență extrem de neplăcută cu UPS. Coletul meu a fost marcat ca "livrat", însă nu a ajuns la adresa corectă. Fotografia de confirmare nu corespunde locației mele, iar comunicarea cu suportul clienți a fost slabă, cu răspunsuri standard și fără soluții concrete. Procesul de reclamație a fost complicat și ineficient, fără nicio clarificare reală. Lipsa de atenție la livrare și transparența insuficientă fac ca acest serviciu să fie greu de recomandat. Din păcate, nu voi mai folosi UPS. read more

I'm expecting a package to be delivered on Friday, January 9th and then find out it has been impacted by a "sortation" error at UPS, but looking at the tracking it shows that it is in the state less than 45-minutes away and no new estimated delivery time. Come Monday (today) the app shows it will now be delivered on Wednesday, Jan 14th! Only 45 min away, but will now take 5-days longer to be delivered from its original date. Unfortunately, we will be out of town starting on Wednesday through the weekend. So I look at the app and it wants to charge me to change the delivery date or have it held at a UPS store. I would think I shouldn't have to pay when a mistake was made on their part. Wrong! Customer Service, including a supervisor, said, they can make the change, but I have to pay. Yep, FedEx it is!! Terrible Service at UPS!! read more

they literally suck. they are no help they lie about where your package is. they dont do their job right and they always past up your house. THEY ARE NOT RESPECTFUL AND THEY TOSS YOUR PACKAGES AGGESSIVELY. read more

THE WORST COMPANY ON THE PLANET! WHY DO PEOPLE SHIP WITH THEM?????? They never deliver my packages! And then they want to charge me $8 to come pick it up at their warehouse. It's insane! I give them instructions on delivering and they just ignore them. Their drivers are lazy! read more

Communication. Actually knock on the door if a signature is required. Complete the note you stick on the door. Dont tap and run.

This review is about the local delivery abilities in Liverpool N.Y. The drivers refuse to leave a package on my front porch, instead they leave the stickers on my door, with zero information on them about where my package is going, or when they will try again. Then I get told 6 different things from call center and local agents, and now the material I need for my business, wont arrive til monday, it was supposed to be delivered Friday.... This is highly unacceptable behavior from such a large delivery company, and if something isnt done, I will be forced to take legal actions against ups for damages to my business, because now I have to tell my customers, things wont be done for christmas, because of Ups' neglagence. read more

Allegedly UPS can't find my address OR my apartment community. In reality, they're lazy. The first package took about a month to be misdelivered. Now they're insisting they attempted delivery on a second package IN THE WRONG TOWN. Five calls battling the robot answering their customer service lines, "your wait time is 20 minutes". It's been 50. No end in sight. Opting out of all UPS deliveries both personal and professional moving forward. Horrible. read more

I'm on day 3 for an overnight delivery. I won't be using their express delivery again.

Shipping from China through customs is faster than usa domestic with ups, package from China will be here Saturday the 31st, while ups from California won't be here till the 2nd of Feb assuming it doesn't get pushed back for a 4th (or more) time. read more

What a surprise! UPS can't even get a two in ratings. I will add to it. Absolutely deceptive business practices. Charge for two day delivery and get the package within 10 miles of my house and then does not move the package even though it is costing me money every day they do not deliver it. Since they do not deliver it, I request to just pick it up that cost me extra money and four more days and who knows if I'll even get it then. Ridiculous. Edit You can't make this stuff up! Called customer service and opted for call back since wait time was so long. When I got the call back they then told me the wait time was even longer on the call back! Just throw your package in the trash rather than ship UPS, same result but quicker and less frustrating and expensive. read more

I would give this review a 0 if I could but unfortunately there is no option to do that. I was charged $5.99 to hold my item to a UPS access point but instead they sent it back to the sender and still charged me $5.99 even though they didn't really hold my item to the access point. Very poor customer service!!! read more

UPS Customer Service - The UPS charge on my bank account. - Shipping Centers Near Me

they only hit 1 star because you had to pick one .this ups fern street store in arlington va is the worst store every!!!!... the manager kat is rude and has no respect for the customers. read more

I had a package sent next day delivery on Tuesday from Northern California. As of Friday morning it has not arrived. It is sitting in Santa Maria and has not moved. Yesterday I received an update that it would be delivered at noon. That has obviously Never again! I recommend you use another carrier. I will. read more

If I could give UPS zero stars, I would. This company thrives on deceptive business practices, hidden fees, and manipulation, especially when it comes to cross-border shipments. I recently had a package shipped from Canada into the U.S., and what followed was one of the most frustrating and unethical customer experiences I've ever endured. UPS's customs brokerage division charged me fees I never agreed to, never disclosed, and then refused to release my package unless I paid them, even though I never entered into any form of contract for those services. To try and sort things out, I spent over 8 cumulative hours on the phone. I was transferred between 10+ different representatives, repeatedly put on hold, rerouted to the wrong departments, and constantly forced to re-explain my situation. UPS's system is designed to exhaust you into compliance, not help. Eventually, I ended up speaking with Susan DuMond, who identified herself as a Customs Brokerage Representative for Review/Post Entry. Her demeanor was unbelievably rude and condescending. She cut me off multiple times, refused to listen, and attempted to lecture me on basic customs policy while completely ignoring the actual issue I was raising -- namely, that UPS provided unauthorized services and then extorted payment by holding my package hostage. At no point during the shipping process was I: Shown or warned about brokerage or customs fees Given a chance to self-clear my package with U.S. Customs (a legal right) Informed that UPS would act on my behalf without my consent This behavior violates U.S. law, including: Federal Trade Commission Act Section 5, which prohibits deceptive or unfair business practices California Civil Code § 1770, which forbids charging for services not explicitly authorized by the consumer UPS's customs brokerage department appears to intentionally obscure fees until you're forced to pay, then uses aggressive and dismissive tactics to shut you down when you object. This is not just bad customer service -- it is predatory behavior, and it's happening under the company's own name. I have filed formal complaints with the FTC, California Department of Consumer Affairs, and Better Business Bureau, and I encourage others to do the same. Companies like UPS should not be allowed to operate this way without consequence. Avoid UPS at all costs, especially for international shipping. Let me know if you'd like versions of this for Yelp, Google Reviews, BBB, or government complaint filings. read more

Hello I would like to make a review on the horrible experience I've had, I've had a package to schedule to deliver today around 6pm-9pm.... I left home @ 9:30am by 11:13am a delivery guy was at my door.... the delivery was missed, I called UPS and they had apologized and told me that the delivery was scheduled earlier at the last notice. The guy told me that they would have the delivery drop off too me within a hour I said okay thank you, the manager called also and told me the same. I rush home and waited from 1pm until now 8pm Colorado time and still nobody came, my entire evening wasted. I then called UPS again spoke with a guy that wasn't nice at all he had an Indian accent, he told me that there wasn't any notes on what I'm speaking about and that the package would be delivered on Monday.... (that was not the agreement after communicating all day with the staff) he then place me on hold to speak with a manager for 40 mins I was waiting and still no one came to the phone. Horrible customer service. read more

I took a small Amazon return box to UPS (Chatfield & S Wadsworth), and Paris said it would be $53, due to it being 3rd party, and a return to Hong Kong. I didn't want to pay that much to ship it back, so I just assumed we wouldn't be sending it back. Paris gave me an Amazon number to see if they might be able to help me out. AMAZON did end up helping us by sending a new return address label at no charge! THANKS, Paris, you were definitely a big help as always!! read more

6/18 Paid for UPS MyChoice to redeliver at a new date as I would not be home during the UPS scheduled delivery time. Package was not delivered on my requested date. Waited 2 business days and filed a lost package claim as there were no updates to the tracking and no delivery. I receive a call from a person named May at UPS claims department telling me the package was not lost and is at their sorting facility in my town about 2 miles away. I asked for it to be delivered or be provided a pick up location. May said it cannot be delivered and said I can't have it ready for pick up. This went around several times with her telling me to contact the shipper to have them send another package or maybe do something. She said maybe the shipper can have it redelivered but she and UPS could not help me. I asked to speak to a supervisor and she would not transfer me to a supervisor so I hung up. I contacted a customer support department through the web and received a call back from UPS. This new person said same thing but now said she could have the package redelivered in 12 days from today. Mind you the package is in my small town, was scanned as received at their facility several days ago, and could not be more than a couple miles away. I said that was unacceptable time delay for such a short delivery distance and asked if I could pick it up. She said it could not be picked up. When I asked why she could not answer me initially. I asked where the package was currently and she said it was at this address and listed my residence address as its current location. I explained that was my house and asked where my package was, she repeatedly told me the address of my package was my house and I might be able to pick it up at that (my)address if I tried, again, at my own residence. I told her this made no sense and we went around several times before I asked to speak to her supervisor then was put on hold for 20 minutes. Finally spoke to a woman named Calica? Who said she is a supervisor, also said it would be delivered in 12 days. I asked for it to be made available for pick up. I was told it might take several days and I would have to pay a cost for picking up the package that UPS failed to deliver to me. I then asked for Calica's supervisor. I did not get her name but she also would not deliver it for 12 days but, finally she said I could pick it up and she would waive the fee. Again, the fee for me to pick up my own package that UPS failed to delivered and that I'd already paid about $10 to have rescheduled for delivery...which did not occur. I still do not have a pickup time or day for the package and will update this review accordingly. ***Update*** Got an email shortly thereafter from UPS saying "Your package has been delivered to CVS pharmacy for pick up." On arrival they could not find the package nor had the received a delivery from UPS for that afternoon. I then drove to the sorting facility which has a customer care center location. However, no one would answer the door. I then call the number on the door but was told there was no such location in her system. I explained I saw the UPS sign on the door, there were several UPS trucks, and it was clearly their business location. I asked to have them tell me where the package was but the ups rep could not locate it and kept telling me it was under investigation. I then called their direct line for customer service was on hold then they just hung up the call on me. Will update this review accordingly. read more

0 - NOTHING. My experience with UPS in Greece is one of the worst I have ever had with a courier company. I had a parcel destined for Heraklion, Crete (the address was correct from the start), but UPS informed me that "due to its size" it could not be sent via Geniki Taxydromiki. I contacted Geniki myself, and they assured me that this was not true. Despite this clear fact, no one at UPS bothered to inform me properly. For almost a month now, they have not answered the phone, nor has anyone contacted me. The only "solution" they suggested was that I should go and pick up the parcel from their headquarters in Athens (!) -- even though the parcel's destination is Crete. This is unacceptable, unprofessional, and misleading behavior. UPS Greece completely ignores customer service, takes no responsibility, and causes its customers unnecessary trouble without any willingness to provide a solution. I do not recommend anyone to cooperate with this company. read more

I had two items come through this location and two items that had gotten lost in this location. I have never experienced this before, ever as a seller or buyer. I highly recommend using USPS or FEDEX if you are in Atlanta or Georgia in general. UPS in Atlanta, GA is criminal, they will steal your shit 100% of the time. read more

UPS Customer Service - Nothing makes it out of Atlanta, GA UPS location. - Shipping Centers Near Me

Ups freakin succsss so hard!! They claim your package is damaged steals half then sends your other half back I hate them a passion

If I could rate UPS less than one star I would. Yesterday I received confirmation that the UPS driver had delivered my much anticipated and valuable package to my listed shipping address, which was the Fetch Package delivery company in Marietta. So I excitedly waited to receive notification the package had been assigned to my account and was ready for delivery to my home, but that confirmation never came. So I sent an enquiry to Fetch to find out where my package was, and it turned out UPS had delivered my package to the wrong address. Instead of Marietta 30067, the UPS driver delivered it to Roswell 30068, yet didn't even notice their mistake and even claimed they had delivered it correctly. The story gets worse though. Because I believed they delivered it as claimed, and waited for it to show up in my Fetch account, by the time I realized UPS's mistake the customer service representative said I was now outside their 24 hour retrieval window and refused to initiate the retrieval of my package. So they wouldn't even take responsibility for their driver's mistake and help me get my valuable package back. I explained about the Fetch waiting time and requested an exception to their 24 hour rule, but my request was repeatedly denied. The only avenue open to me at that point, even though the items are now impossible to replace because of their mistake, was to file a claim, but even that process is flawed and not consumer friendly. I had filled out all their fields of data until I got to the field that called for the phone number of the shipper. The problem was the shipper didn't list their phone number anywhere on their website, or on any easily accessible public materials like adverts or stories. But if I didn't fill out that field the UPS claim form is programmed that you cannot go any further with your claim without that data. Instead of that phone number being an optional data field, it was required, and non-completion stopped any further processing of the claim. Thankfully I remembered yahoo and hoped that the phone number might be listed under the shipper's head office information or their financial reports, and thankfully it was, so I was able to continue my claim. But what if I couldn't find that phone number? Not only would they have delivered my valuable package to the wrong address yet claimed they had delivered it correctly, they also refused to help me retrieve it and sent me a form that was exceptionally difficult to fill out, and could have resulted in me being unable to request compensation for their mistake. So I would have been without my items and without any compensation for them, and it was a lot of money. On top of that, their claims form doesn't allow you to add taxes or shipping costs, shipping that I paid for that ultimately ended up being delivered incorrectly by them. Why should I pay for that? There is no way to claim that back on their form as far as I could see. It was just the detail of the item, the number of items and the cost of each item, but no room to detail taxes and no mention of shipping costs. I don't understand how the UPS driver, with all their tracking equipment and gps systems available to them today, could not have realized they were in Roswell 30068 when they needed to be in Marietta 30067. Do they not double check their own actions and make sure the delivery address of where they are matches the shipping address? It clearly didn't happen in my case, and now I'm out of items that were very important to me and cannot be replaced because the shipper has sold out. I was so excited about receiving this valuable package too, I'm beside myself UPS has lost it. So for that reason I'd give them a minus 10 if I could, in the whole of this awful experience with them they haven't done one single thing to help me, yet it was their fault. All I can hope is the wrong recipient will be kind and report to UPS that they have a package that doesn't belong to them, and was incorrectly delivered to them, and the package will yet find its way to me. But most people these days assume any items can be replaced by the shipper, or the recipient will be refunded. But that's not always the case, those beloved items are now lost to me because the UPS driver didn't know the difference between 30067 and 30068, and replacing them is not an option. And because they said they had delivered it when they hadn't, I missed the retrieval window and UPS refused to help me when it was their mistake. read more

7-2025 UPS States - Damage Reported All merchandise is missing and the empty carton was discarded. UPS will notify the sender. Atlanta, GA, United States So they stole the package? Nothing from Vendor, but vendor never did hear from UPS. read more

UPS accepted and charged for a package on 11/17/25 for overnight delivery to me. The packaged contained a vehicle title which I required immediately. The package was not delivered on 11/18/25. In fact, they LOST the package. They would not help me over the phone and insisted I file a claim. I filed a claim and they eventually located the package in California. The package was to be shipped from Ohio to Michigan. This delay caused me significant inconvenience and distress. This is very poor customer service! I will not use UPS again. read more

I love UPS. Let me tell you about our experience today. We had a package weighing probably 35# (perishable) dropped by FedEx at our gate, which is about 400' from our house. My 75 year old sister, who was alone there at the time and wanted to get the package out of the Florida heat, pulled a wagon down to get it. She was struggling to put the box in the wagon when up comes the UPS hero to save the day. He saw her struggling and asked if she needed help, then he offered to take the package to the porch for her, which he did. UPS always takes packages to the porch if the gate is open - FedEx drops them just inside the gate even if it is open. FedEx has misdelivered packages several times while I can't recall a single instance of a UPS driver having done so. I will always use BROWN if I have the option! read more

UPS Customer Service - UPS HERO - Shipping Centers Near Me

The Missing Package Level Detail (PLD) fee from UPS is a charge applied when a shipper doesn't provide electronic package information to UPS before the driver picks up the package. UPS customers should not bear the responsibility to running this function each day nor should they be assessed such an onerous penalty. "Missing PLD Fee" is $4.40 or $17.60 that was applied to 4 cartons on my latest bill. UPS is living in a bygone era where they had the monopoly on small package delivery and could award themselves a 5% annual raise, assess draconian late charges, "PLD Fees", and petty dimensional audits. I like their button down approach to package delivery but they conduct business from a customer service vacuum. read more