I feel compelled to share my experience with a recent UPS driver who was incredibly reckless and dangerous. The truck sped around vehicles cutting them off and almost hitting them. The driver had no regard for anyone's safety. read more

UPS Customer Center - Unsafe Driver - Shipping Centers Near Me - Stafford, Texas

I paid UPS 9.99 twice to have a package held at a facility as I would be out of town on the dates of proposed initial delivery. Stafford overrode that request twice and attempted delivery before sending my package back. Impossible to get a hold of anybody. What is the point of all of this online convenience if we neither receive tthe desired outcome, nor speak to a human being, nor employ them honestly to the benefit of our economy and nation? Pathetic read more

They have stolen multiple of my packages being delivered from different stores. Lowes, Amazon, and other companies. Always tells me its delayed in delivery and never gets delivered. I wish these companies didn't go through this facility. Worst part is the building is listed as permanently closed and you cannot get in contact with anyone in the facility. Will be filing a police report about this location they have some long time internal theft going on. BEWARE! read more

Package went missing at this location. Police report filed, Seems like an ongoing occurrence at this location.

I just received my package and they took my daughter's AirPods out the box and literally threw the empty box at my husband didn't ask for his name or signature. read more

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UPS thieves in Stafford Deserve a negative rating. Stole my tools, and there is no recourse. It arrived on Feb 15, no updates available. It's pretty clear to me that whoever tagged is as a delay is the person responsible for the theft. I see a lot of other reviews regarding internal theft, obviuosly they could care less. UPS stands for United Parcel Stealing read more

The Stafford TX facility is awful. I'm constantly ha ing issues receiving my packages They've lied about the gate being closed but on that particular day is was broken and kept open. They sent back packages for "wrong address" but Fed Ex and Amazon can find it for delivery. The management is rude and not very intelligent. A delivery company that can't deliver is pretty pathetic. read more

0 stars , 2 lost packages . Food items arrived but ipHone didn't . Both were out for delivery the same Day . The iPhone is a replacement for the first package that went missing too... most likely inside job . read more

I have spent over 7 1/2 hours on the phone trying to get help regarding my package that was not delivered on time. It is obvious UPS has no intension of honoring their guaranteed delivery the next day as I requested and paid for. my tracking number is 1ZEoA6554402787518 the package was sent by me in Colorado to my granddaughter in the Houston area for delivery the next day. I received notification that the ups driver could not gain access through the gate to their subdivision. Which was quite intersting considering they've delivered thousands of packages through the year to that subdivision and to my family there without the code. I immediately tried to communicate with ups that I was actually at my granddaughter's house and could let them in. I went into the endless loop of phone calls, messages, people on the phone not able to speak clear English and not one person had even one tiny clue how to help me. It is obvious as a consumer, UPS does not want to talk with their customers. The very reason UPS is in business. This is a complete lack of any business responsibility. I waited all day for the next 3 days to get my package for my granddaughter. The package had amazingly gone from Houston to another totally different state and then came back to Houston and was eventually, at their leasure delivered with no need for a code.....I have a friend that retired from UPS recently, he was a driver. He said the driver was probably new, overloaded and over worked and just never had any intention to deliver the package and probably just drove by never really stopping. It was Christmas time. I then called the UPS Store that i sent it from, he tried to help but someone over Christmas decided to tell me my guarantee was voided because he or she needed the gate code to get in. Even though I offered phone records to prove I made more than a gallant effort to get that package on the day it was supposed to arrive, i even offered to drive to the UPS station where it was and pick it up...Noting but crickets!!!! could not communicate with UPS because it's designed that way, but I dont deserve the money back guarantee because I didnt communicate with UPS????????????????????????????????????????? This would be a classic example of CRAZY logic!!!! I would love to talk with someone that speaks English clearly at UPS and can think strategically and logically and refund my money of approximately $144. read more

I ordered a package just for to be stolen in the facility. Been waiting for a week and my package was not scanned for a whole 24 hours. Called them and a guy said it's nothing he can do and that I will have to contact the sender to file a claim. Don't use this facility because this isn't the first time the guy has heard theft from this ups building read more

UPS Customer Center - Shipping Centers Near Me - Stafford, Texas

i had a package that somehow got lost in transit. funny how I got the $20 item I ordered but the phone package was nowhere to be found. finally got a replacement shipped. and now the same thing is happening. second package is nowhere to be found. they are doing something shady in this establishment . theres no way to get ahold of anyone there. UPS will just direct you to their customer service in India. They are cant help you with anything so it's useles. read more

Packages are either delivered at the wrong address or not delivered. Driver took a picture at my package at clearly the wrong Apt. So I had to go search for my package. read more

Better off driving the package there yourself. Don't believe me? Just try and call any of the actual UPS hubs to speak with the people who send out your package on a truck and you will see how much service you get. read more

This is my third attempt from Amazon to ship a package to Houston, and it happens to land at the Stafford again! Status says it is an undeliverable address, when in fact the recipient has received dozens of items from Amazon at that address... why can't they use google maps for direction to deliver the package?? read more

I ordered some shoes and the stole them. I ordered some books they delivered them. 0/10 would not recommend. THEY WILL STEAL YOUR STUFF.

I watched my package sit in their warehouse for 10 days and go "out for delivery" five days in a row. The driver marked on Saturday February 27th my packages was delivered and I never received it. I had to call their customer service and threaten to file a police report for stolen property in order to finally receive my extremely damaged and opened box!!! read more

UPS Customer Center - The condition of my box left on the porch - Shipping Centers Near Me - Stafford, Texas

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Should be 0 stars: Hmm.. "updated delivery notification" for an Apple Watch I ordered Nov 24'22, and was supposed to be delivered Nov 28 More like someone at UPS took it. The UPS Stafford, TX location clearly employees criminals. Package says it will be delivered on a date, then a day later I get a message that says ""your delivery date has changed", to "we will notify you with an estimated delivery date". Several packages have gone missing over the months, and to continue to file claims. Really F*cked Up. Update: Apple sent a replacement watch, low and behold the replacement never made it on the truck. Status says. No delivery update available. This location has stolen 2 Apple watches. This place needs to be investigated. Pure theft. read more

???? Stafford, TX, United States ???? 07/04/202117:16We've begun an investigation to locate the parcel. 05/04/202116:15Import C.O.D. (ICOD) charges have been paid or billed. 05/04/202116:10Import charges are due for this parcel. Select Pay Now (where available) or pay at delivery. 05/04/202116:10UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. 05/04/202109:11Your parcel has been released by the government agency.Stafford, TX, United States 05/04/202106:59Destination ScanStafford, TX, United States 05/04/202106:02Arrived at FacilityLouisville, KY, United States 03/04/202105:11Departed from Facility read more

UPS Customer Center - Shipping Centers Near Me - Stafford, Texas

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Absolutely horrible! Tried to pick up my package from this location and was told I couldn't due to a bad weather delay. Its 68° degrees of sunshine!! It's Monday and they've had my package since Saturday and are about a week late on the delivery and still have to wait because they suck at their jobs. Everything about UPS sucks! read more

Simply the worst customer service ever received. A UPS driver at this location struck our basketball goal almost four months ago, and they have yet to reconcile the matter. I have called no less than 30 times. Each time, I am told the manager is in a meeting and will call me back. She never does. read more

I know UPS advertise brown means business. But brown to me it means shit. I know this review gonna be R rated, but this place is absolutely disgrace for customer service. I was pissed when the place I ordered use UPS, that is the worst you can use next to USPS. UPS service is gone south through out the years. The line is long and the place huge, I mean to a point that employees parking have to mix with customers parking. And there is a sign said customer pick up, it is tiny I have such hard time to find it, I don't have 20/20 vision, but come on the sign is so small, I need to drive around the parking lot couple time to find it. Then there is the long ass line that is typical UPS. The line is moving so slow, because the employees decided it is ok to socialized with their friends while the customers are waiting line. After I got my package, I cant wait to get out of this shit hole. read more

UPS Customer Center - Shipping Centers Near Me - Stafford, Texas

Overnight Delivery a Joke. Very important item paid extra for overnight next day by noon. Tracking record shows received 9:00 am at distribution center less than 10 miles from delivery address, showed on time then later in morning all of a sudden at 10:30 am now delayed until next business day which is 2 days later due to Operating Conditions. Weather beautiful today. No weather problems in area at all. They incompetent and didn't get processed to put on truck. Furious but I'm sure they don't really care. UPS is notorious for bad customer service. Hoped they had improved, but obviously not. read more

LAZY employees!!!drove from 290 to this location in Stafford to pick up my package at 11:55 am that UPS claimed couldn't deliver to my business only for the guy at the gate to tell me they are closed. The closing time is at 12!!! Why would they close in the middle of business hours and close 5 minutes earlier thAn the posted time. read more

UPS Customer Center - Customer service - Shipping Centers Near Me - Stafford, Texas

I know this is a major UPS hub in a major US city but god damn they suck. From top down to bottom they suck. From the people who work load the trucks to the people delivering to the people at the desk these people suck. It's no wonder they don't even have their local numbers published anymore because this way they can hide behind the national number and not do their jobs right. Their drivers make the absolute least amount of effort to deliver things. At work, we have a gate because it's a tough neighborhood but we have clear signs about deliveries but they ignore them often. At home, I get a text from Amazon telling I wasn't home so I check the tracking number and it says the same thing, except that I was home and there was no truck anywhere during that time. And god forbid you really need something and have to go to the big center to pick it up. You may as well go to the air port. You'll be there 3 hours. read more

Fast and friendly, came in pretty late and they got me in and out. I had to ship to the pick up spot cause I forgot to put my apt number

if I could give a zero, I would. Waiting for 12:30 to 4 pm for them to open. Then I have this guy come out and talk to you like you are dirt and order you all over, get in this line, then this line, then tell you that they cannot ship your order. He was rude and acted like he hated his job. read more

I was supposed to get a package on 6/2/2022. That was the initial notification I received. A few days later I received another email that it would come on 6/3/2022. That was okay with me. The follow day I received another message that it was coming on 6/2/2022 again. Then the day of I get a message around 4:30 pm that it would be delivered on 6/3/2022 due to severe weather. There is no severe weather. I work in the same city and I even looked online at the forecast. I also looked online to see what severe weather would be, and I saw that they use this excuse frequently. I do not mind waiting an extra day, but get your business in order. read more

I have had two orders to be delivered to my house. Both times home, both times no door bell ringing, no knocking, I'm just 30 feet from the door. I check the door periodically to see if the package has been delivered , if they're around the corner. Both times A note is left on my door that it is being delivered to an access point the next business day because they missed me at the door. I check the tracking numbers, BOTH TIMES FOR BOTH ITEMS THEY ARE BEING RETURNED TO THE SENDER. Why? Not only have you come all the way to my front door to leave a note and report that "There was no answer at the customer's door", but you then get it back to Stafford TX, mark it as either undeliverable, or a duplicate, and have IT SHIPPED BACK TO THE SENDER!? You don't even deliver packages. You literally have the one job and you don't do it. And you waste my time and the sender's money. I'm not asking for the world from you, I'm asking you not to lie on your report that "The customer was not present" and worse, marking it for return. On top of that, the second package being returned by YOU, by YOUR CHOICE, states you were unable to locate my apartment address. For the record, I live in A HOUSE ON A STREET ADDRESS WITH MY CAR PARKED OUTSIDE AND A STICKY THAT SAYS I AM HOME, RING THE DOOR BELL. RING..THE...DOOR...BELL. Is this because the package requires a signature and you don't want to interact with people? Fine, just drop it off at the access point you wrote down on the stupid slip. But you don't. YOU JUST RETURNED BOTH PACKAGES! WHY? Stafford TX UPS, I do not recommend you continue doing business. Just stop. I have not had a good experience with you ever. At the best of times you've delivered to the wrong address. And thankfully I know my neighbors. read more

If I could give 0 stars I would. First of all, my sorry excuse for a driver said they attempted to deliver a package twice and left a note because the "receiver unavailable". I was at the house both days, and after calling and complaining it turns out the driver never attempted to drive down my street. Lies #1 and #2. While speaking with a so-called supervisor "Angie", she assured my my package would be arranged to be picked up at the UPS store. Lie #3. I ended up having to set up the delivery myself. She also told us the driver was still there and when we asked for details as to why they didn't drive down the street, the driver was supposedly already gone. Lie #4. Angie also said that she would have the center manager call in the morning. No call was ever made to us. Lie #5. Angie also ignored multiple requests to file a complaint. That's fine, I will be filing a formal complaint shortly. read more

This is the most pathetic operation that attempts to be a business yet fails in every aspect. I have never dealt with anyone or any entity that continues to disappoint its customers with such regularity. I had a package overnighted to me two days ago, it didn't show up yesterday, well, it did but then it got sent back to Kentucky and then back to Houston again and it was out for delivery this morning and then the next thing you know "delivery attempted " but no package. In fact they never even showed up to the place where they were supposed to deliver it. Lazy driver, lazy company. So because of their laziness I can't go home for Christmas. I can't even get anyone to let me speak with a representative from the company. Stay away from this garbage business. I wouldn't recommend them to my worst enemy. read more

Someone that works/delivers within this office is changing people's delivery methods so that they won't have to deliver to people homes. Extra work I assume but that's just pure laziness which causes packages to be delayed and people to come pick it up when this is supposed to be a deliver service. Lazy office and incompetent workers! read more

Driver suck F-! Did not knock. Boxed bust opened! UPS customer service is trash! Someone was home and driver just left next bro the car in front of the garage door. At least ring the bell!!!! read more

UPS Customer Center - Damaged furniture - Shipping Centers Near Me - Stafford, Texas

After realizing that UPS was going to charge me an extra $6 to re-route a package to my work address (the seller on eBay selected signature confirmation, but I don't work from home) I really, really was expecting the worst from this place. I mean, like United Airlines in Chicago during snowstorm bad. Not so! After making the hold request ($6 when gas is so cheap to pick it up?) the 800-number told me the package would stay at their Stafford location for 5 business days. I went there the next day, hoping the system didn't lie to me. It's not like you can get a real person on the phone, you just gotta take the leap of faith. I walked in with my receipt and photo ID, they asked me the approximate size of the package (it was large and heavy) and they found it in less than a minute! Even better they loaded it onto a dolly/push cart and let me borrow it for the somewhat long walk back to my vehicle! I was fearing the worst, but the use of the dolly told me I was dead wrong. Very happy with UPS, I wonder if the USPS would offer this and move so quickly. read more

UPS Customer Center - Don't be scared, the people are not as intimidating as the building. - Shipping Centers Near Me - Stafford, Texas

I was suppose to get a package deliver on Friday, August 21, 2020, but it never was delivered. The item was last at this Stafford distribution center, but they marked the item as "damage" and threw it away. Feels like it was stolen. Who is UPS to decide if the item is damage beyond use. They have no proof to prove that the item was damage or missing. Most likely one of their employees at this location stole it. UPS refuses to give a number for this location and I know there has to be a phone somewhere in this location. I'm calling BS that they don't have a phone number. I want my item found! read more

This is by far the worst delivery service center ever! I had a package that was to arrive Tuesday. I was home when the attempted delivery was made (according to the notification) but they lied and they never even stopped by my location. I called to complain and they said that is all the information that they had on their end (so useless). They apologized and said it would be sent to my home address again, instead of me having to pick up the package. Why would I pick up my own package when I paid for shipping and handling if it never arrived at my home to begin with. I had one of the packages delivered the next day but the second package never came. (I ordered two chairs from the same company so they have two different Tracking Numbers, but were sent out together so they should arrive together.) I have been waiting for over a week calling the Customer Service line to locate my package. Every day it says it was out for delivery, but it has never come. I have talked to these people 2 or 3 times a day and I was just given the run around. I finally spoke to a supervisor and they said they can no longer locate my package. So it is lost! I ask them directly if they lost the package, and they said it can not be scanned and "lost" is the term I called it. If you can't locate a package it is lost. Plain and simple. This location is full of liars and don't own up to responsibility. Obviously they don't care about customer service or customer satisfaction. I have used UPS before to ship and receive things, but I will never ever use them again unless there are no other option. This company really has gone down hill, and is a pathetic shell of what it use to be. I hope Amazon destroys them with their own delivery service. I really wish I could give them 0 stars. Lets see if they are even going to respond back to any of this. read more

You can not speak to anyone in customer service. Packages is always lost from them or stolen

This ups warehouse is the slowest delivery service ever they need to fire the managers that run that location and the drivers who don't load there packages before 5 am read more

One of the worst experiences Ive ever had with receiving a shipment. My package is now 7days behind its original delivery date, which I paid extra to have it shipped in a 2hr window that day. Since the zero updates, I've called 4days in a row and no one can help, I received a call from this site twice: 1st call to ensure me it's delivered next day (It wasn't) 2nd call to tell me it's on the delivery truck and they verified with driver It was on its way (It never showed up Most common excuse: "we are really backed up due to the Holiday season". As if this is the first Holiday season ever. Day 7 still no one taking responsibility, no checks and balances here, POOR customer service and they continue to lie to their customers daily. This site should be shut down and can be the single case study to why Fedex and Amazon are more preferred services. It's really embarrassing and I will never ship via UPS again and will force my senders to use another service. read more

After one hell of a melee with a "next day" package that turned out to not quite arrive "next day", I stopped here to retrieve my package. Well, one customer service representative was manning the office. There was a line 40 people deep. ONE person. Jeez. Look, I get it, Christmas is a busy time, but they plan for these things right? It took an hour and a half in line to get my package. An hour and a half. This is inexcusable. The fact that my shipper paid extra for next day shipping that was not performed, along with the BS setup they have for pick ups when THEY failed to even attempt a delivery is just horrible. read more

Called because they won't drive 2 miles around a detour to deliver a package. They lied and said the address was wrong. Then they lied AGAIN and said it was on the wrong truck. Then after 3 calls they assured me it would be delivered yesterday and they said well there's construction on your road. Which is originally why they didn't deliver it. The driver is lazy and didn't want to drive around the detour like Amazon, USPS and FedEx all do daily. I then called to talk to a supervisor in the Stafford warehouse and sat on hold for ONE HOUR and thirty five minutes before I hung up. read more

UPS Customer Center - Shipping Centers Near Me - Stafford, Texas