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    UPS Customer Center

    1.3 (170 reviews)
    Open 8:00 am - 1:00 pm, 3:00 PM - 8:00 PM

    Services - UPS Customer Center

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    This is literally how the driver handed my husband the box and before he could say anything the driver jumped in the truck and took off!
    Rosenda V.

    I just received my package and they took my daughter's AirPods out the box and literally threw the empty box at my husband didn't ask for his name or signature.

    I ordered a package just for to be stolen in the facility. Been waiting for a week and my package was not scanned for a whole 24 hours. Called them and a guy said it's nothing he can do and that I will have to contact the sender to file a claim. Don't use this facility because this isn't the first time the guy has heard theft from this ups building

    The condition of my box left on the porch
    Deana C.

    I watched my package sit in their warehouse for 10 days and go "out for delivery" five days in a row. The driver marked on Saturday February 27th my packages was delivered and I never received it. I had to call their customer service and threaten to file a police report for stolen property in order to finally receive my extremely damaged and opened box!!!

    ???? Stafford, TX, United States ???? 07/04/202117:16We've begun an investigation to locate the parcel. 05/04/202116:15Import C.O.D. (ICOD) charges have been paid or billed. 05/04/202116:10Import charges are due for this parcel. Select Pay Now (where available) or pay at delivery. 05/04/202116:10UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. 05/04/202109:11Your parcel has been released by the government agency.Stafford, TX, United States 05/04/202106:59Destination ScanStafford, TX, United States 05/04/202106:02Arrived at FacilityLouisville, KY, United States 03/04/202105:11Departed from Facility

    Derrick C.

    I know UPS advertise brown means business. But brown to me it means shit. I know this review gonna be R rated, but this place is absolutely disgrace for customer service. I was pissed when the place I ordered use UPS, that is the worst you can use next to USPS. UPS service is gone south through out the years. The line is long and the place huge, I mean to a point that employees parking have to mix with customers parking. And there is a sign said customer pick up, it is tiny I have such hard time to find it, I don't have 20/20 vision, but come on the sign is so small, I need to drive around the parking lot couple time to find it. Then there is the long ass line that is typical UPS. The line is moving so slow, because the employees decided it is ok to socialized with their friends while the customers are waiting line. After I got my package, I cant wait to get out of this shit hole.

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    4 months ago

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    7 months ago

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    9 months ago

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    5 months ago

    Package went missing at this location. Police report filed, Seems like an ongoing occurrence at this location.

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    2 years ago

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    1 year ago

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    9 months ago

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    1 year ago

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    1 year ago

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    2 years ago

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    2 years ago

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    3 years ago

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    3 years ago

    I ordered some shoes and the stole them. I ordered some books they delivered them. 0/10 would not recommend. THEY WILL STEAL YOUR STUFF.

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    5 years ago

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    3 years ago

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    5 years ago

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    2 years ago

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    8 years ago

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    2 years ago

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    5 years ago

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    9 years ago

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    3 years ago

    Fast and friendly, came in pretty late and they got me in and out. I had to ship to the pick up spot cause I forgot to put my apt number

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    3 years ago

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    4 years ago

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    5 years ago

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    7 years ago

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    7 years ago

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    5 years ago

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    6 years ago

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    11 years ago

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    6 years ago

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    8 years ago

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    3 years ago

    You can not speak to anyone in customer service. Packages is always lost from them or stolen

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    6 years ago

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    8 years ago

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    8 years ago

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    5 years ago

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    This UPS center has always provided me with quick, efficient and friendly service.

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