Dropped off my package at my mailbox service at 6:30am. The store doesn't open till 10:00. Of course it's been stolen! Dumb shit. read more

UPS Customer Center - Dropped off at 6:30am. Yes, stolen. The store opens at 10:00am. - Shipping Centers Near Me - Las Vegas, Nevada

I just want to complain about the most rudest delivery driver ever. Here it is Thanksgiving week and I'm on W. Warm Spring Rd. Close to Durango Resort. In the medical district parking lot looking for building 110 to get results of a cyst on my bladder and nervous about hearing the results. I couldn't find the building 110 and asked one of the UPS workers from the truck and he was polite and said sorry. Looked like he was assisting the driver. The driver popped his head out and in the most rudest tone said we don't know addresse. In dribing around the lot / buildings it was right next store to the delivery he was making. He then saw me to saying it's not their job to assist people and that I should know where I'm going. TALK ABOUT RUDE. This makes me want to never use UPS ever again and will tell all my friends and coworkers. I'm confident that this driver is his route and I hope mgmt. disciplines him and note it in his file read more

We had to ship some boxes, and brought them to this location. The employees that was working the drop off desk was amazing!! Very helpful and friendly. They explained our shipping options and prices so we could ship our boxes with a piece of mind. Plus, they have covered parking. We had a great experience, and would not hesitate to use this location again. read more

I received shipping notification from Apple Computer that my new iMac would be arriving right in the middle of four days I was going to be out of town. I tried to redirect delivery before I left finally getting ti done through Apple itself. When I got home, there was no slip on the door nor did I get an email to let me know where it might be. In tracking the package, all I knew was that it was being held somewhere. My local UPS store took my tracking number and called a private number and found out that it was here at the MLK Customer Service Center. I drove down, found the garage, and followed the signs to the pickup/dropoff area. I showed them my driver's license and they found the computer in their inventory when their computer was checked. At first, she couldn't find the package and he looked in another area. She went back to the original area and found the box. After offering to take it to my car for me--it wasn't needed--I was soon on my way home with the computer. The employees were very helpful. A word about getting hewre. Although the address says North M.L.K. Boulevard, you have to go east on Bonanza from MLK. As soo as you make the turn on Bonanaza, you'll see a UPS sign on the side of a garage. There's an alleyway just past the garage. Turn into that alley and the entrance to the garage is there. There are signs above showing you where to walk to get to the office. It was a fairly in and out pickup for me. read more

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i just want to say that we have been getting deliveries from ups ground for quite sometime now,and last night was the worst treatment we have ever had, my wife and i are in our 70"s and the neighborhood is not that safe after dark,we have motion detect light on our front porch and our driveway,but last night the driver just made up his mind to drop off our box in the driveway on the ground by our car they would not even drop it on the back porch.there also was no picture of our box sent to our computer showing that it had been dropped off because we always check the computer to make sure so as we do not have to go out for nothing if it is a late delivery, here is what was on the label and hopefully they can track the driver take the right course of action..it was from bed bath and beyond it was 8lb box (nv891-06) tracking#1zy2x3440391763955(pa#156698-435 exp05/26..billing 3rd party ref#1:468206344dwt:18.16.9they have to do better when trining these drivers.time drop off was made was appx (9:00pm) read more

UPS has the worst customer service! I ordered two items which were delivered separately. One was delivered by the post office and the other one by UPS. The package never arrived because they stated no apartment number, so they returned the package to the sender and they could care less! The address is a home not an apartment and customer is not concerned and offers no assistance on how to get the package back, just a bunch of excuses!! I'm sick of this bs!! Do your damn job!!! read more

We had a Christmas gift to be delivered by Christmas. We missed delivery that needed a signature as they came after dark on 12/21. They said that the package would be out for pickup the next day and tracking said it was being processed in very early morning hours. Two days later and still there now saying delivery on 12/26. Tried to call on 800 number but computer said could not contact to a person. Of course the local delivery office is closed on weekends and holidays so nowhere to get help. An item that was promised delivery before Christmas will not be in time so of no use now. They should have contact people everyday especially at this time of year. I notified shipper that this will be returned as will any other items shipped by UPS and others will be refused. Way to destroy a holiday. The Grinch is in charge. Use FedEx or Amazon to be safe. read more

Nothing but complaints about UPS: When an envelope is sent overnight with delivery by 1030am, it means it's very important!! When a driver needs gate access, call the business! Instead, I have to spend hours with a call center overseas who have no idea about logistics here. Asking for a manager is miserable. Then, the package was "lost". Once it was found, I had to go pick it up! The message doesn't even include the address where to go. When I arrived, I had to wait for other patrons shipping out. There should be a separate line for picking up. Horrible service all the way around. My FedEx driver knows if my car isn't there, I'm not there. He looks every time he drives by and knows when he is good to deliver. That is customer service! read more

Ran into a packaged that was not in the system and no tracking available. Had the pleasure of working with Chris at the front counter of the UPS Customer center. Chris was fantastic in assisting me and went over and above in assisting me. Thank you for locating my lost package and taking ownership of my issue. My trust has been restored with UPS! read more

Ashlee gets 5 stars for excellent customer service. She tracked my package and located it in the locker of my apartment Mail locker. That said, UPS My Choice needs a lot of work. Proof of delivery notices have no photo proof. Only the word of the delivery person. For tips on how to do this, call Amazon. They do it seamlessly. read more

Complaint is actually about UPS horribly disrespectful delivery drivers that have no regard for customer packages. Have driver on camera intentionally dropping package and on his cell phone. Where can I forward this because I don't ever want him delivering anything to my home again. Should be fired. read more

YELP 365 CHALLENGE 2014-(120/365) "DO NOT Return To Sender!" Don't you hate it when your work schedule conflicts with the UPS Man? Already receiving two "We missed you" notices, I needed to act fast before my Moscato shipment was gonna be sent back to Wine Country. Called the number on the slip,located my package, and asked them to hold it so I could pick it up myself. Luckily for me, this location is open past 6 pm when I get off work, and is on the way home. Parking was plentiful, service was great, and there were no lines when I got there. about 5-10 minutes later, got my shipment....quick, painless, and no problemo! ALOHA!!! Shaka Meter: \uuu/ \uuu/ \uuu/ \uuu/ 4 read more

UPS Customer Center - Hours - Shipping Centers Near Me - Las Vegas, Nevada

2 things. 1: If you're going to have expected closures in the middle of the day, and reopen that same day, relay that to your customer service team at the 800 number. Called to confirm that I could pick up my package, only to arrive to be told they were closed and to come back at 7pm. 2: The attitude I received when I was just trying to respect social distancing was completely unnecessary. I understand no one wants to be in the world at this time. I also understand that you may not like your job. That is not my problem. I sincerely hope the woman who disrespected me with a disgusting attitude and tone reads this. You should learn how to talk to humans, especially while you're reflecting your company. I'll go out of my way and pay more for any other service JUST to avoid UPS because of this woman entirely. Coming from someone who works in the service industry, I believe you should be fired. Also this isn't the first comment made about this employee I see. read more

ups was supposed to pick up two large packages from my house today. I have been waiting for them all day along with my 3 guard dogs. instead of the driver knocking on my door he just laid the shipping labels at my front door and left. My three dogs go nuts if anybody knocks on my door. Try knocking on my door next time driver even if I have two 89 lb packages. Lazy butt. I love how all these companies use the covid 19 now days to blame their inadequacies on as an excuse to (not) do their jobs. read more

UPS Customer Center - Still sitting by my front door since 6 am waiting on ups - Shipping Centers Near Me - Las Vegas, Nevada

Prices are someone cheaper than the franchise Ups stores, great customer service I was in and out and appreciated the cashiers help with the whole experience I had today. read more

I'M SPEECHLESS! UNACCEPTABLE - (CORPORATE PLEASE) REGIONAL MANAGEMENT PLEASE NEED YOUR ATTENTION TOWARDS THIS LOCATION ASAP!!! 740 N Martin L King, Las Vegas, NV 89106 I was suppose to receive a package on 9/20/19. when I checked the details of the tracking. the driver had written saying that the "receiver requested to hold the package at the Customer Center" when I have a video camera that records anyone or anything that comes within 15 ft. Nobody arrived at that time the driver says he attempted his 1st Delivery. I went down to the Customer Center 3 times. The driver STILL haven't came there yet. after I received a call from UPS saying the package is there at the Customer Center It's ready for pick up. I literally stayed 30 minutes till close time, to see if the driver arrived. Nothing! I understand you get busy! and it's not an easy job. but please don't make false statements especially when you put it in writing. I have proof to back up my end of the story. video proof and in writing. I am definitely going all the way to the top with this. this has to be fixed. Not fair. Corporate needs to address this issue. it's not a good reputation for UPS. A multi-billion dollar Company. There's so many more people are having similar issues, and haven't been fixed yet. read more

I ordered something off of Facebook Market I sent the shipper $70 for the items. $30 went to UPS shipping and handling. I waited weeks and did not receive anything. Come to find out UPS does not ship to PO Boxes which they did not tell the shipper that until afterwards. I finally got ahold of UPS they claimed they shipped my item to an address will not give me the address they shipped it to. It has been months and I have not received any of my money back they did reimburse the shipper the $30 she paid for shipping and handling. I am out of my package and $70. I am completely frustrated and disappointed in their services I will never deal with them again. read more

UPS Customer Center - Shipping Centers Near Me - Las Vegas, Nevada

Another package late because of UPS. Was supposed to be delivered on 6/4/23, then on 6/5/23 and now 6/6/23. Tried to talk to somebody at their customer service line, however their automated system would not understand the tracking number so it would not transfer me to a representative. Called the headquarters, the representative there who confirmed that the item was still at the distribution center. They said that I could no go there and pick it up because it has been placed in a bag to go to the postal service and nobody at the center is going to go get it out for me. That's right. They are screwing up the shipment and the having to postal service actually deliver it. Every time I order something that is shipped through United Parcel Service it is always very late or damaged. That is why I never send anything with UPS. read more

Their really prompt friendly and professional. They get the job done Right!! Thanks UPS in NLV

I just want to say UPS you are the worst shipping company. I have called your company 5 Times this week for a shipping label to do a return to Amazon. Your representative assured me every single time that someone would drop off a label to my home. NEVER, NOT ONCE did a driver drop off anything. Then I went to a UPS store and presented the RA from Amazon with the tracking ID and was REFUSED. I then called today and asked for the direct office in Las Vegas and was ASSURED AGAIN THAT SOMEONE FROM MY LOCAL OFFICE WOULD CALL ME WITHIN THE HOUR. That was 3 hours ago. WTF???? Your service is horrible and I do a lot of shipping, would never use UPS unless I had to. If you really cared about your customers give us a direct line to handle things. QUIT HIDING. read more

UPS North main facility, I absolutly hate dealing with UPS. They try to deliver middle of the day when no one is home. If you do manage to get past the automated phone system and speak to someone about arranging to go get your own package they will promptly ask you to pay and additional $7.99 to spend your own gas and time to drive there. UPS you need to look at the way amazon is delivering and get with the times. read more

The least helpful company meets the least helpful place. Even the business hours on here are incorrect. If I could give 0 stars I would.

Is it really that hard for someone in the Philippines who thinks they speak English for them to connect me to a live person at this location. I have had 2 packages returned back to the sender because they could not find my address. It's in Google maps and Best Buy, Costco, USPS and all local utilities can find me. Even Uber Eats found me. So when I went there yesterday to try to give them directions how to get to my house, they said call back in the morning and tell our C/S reps to connect you to our dispatch center. Yeah I fell for it hook and sinker. Got a text at 4AM my packages is on hold. Was on the phone for over an hour and despite the fact the message came from the Vegas location, no one answered the phone. Is this some type of bad dream or what read more

I'm here for searching my packages today..they find the driver.n the driver doesn't even know where he drop my packages!it is shit!they dnt have responsibility at all!my packages is 2 big packages 60LB weight.how he forget it.and they have GPS system for driver's record.I think the driver took my packages!he didn't deliver to my place..he just change the status of tracking n keep my packages!if no..how he doesn't know where he drop it?I spent my 3hours here.ups customers service only tell me he is new .he doesn't know it.I filed the claim a week ago.call the customer service number many times.same shit!they kicked ball !ups is horrible!2 packages of 60 lb items lost..it doesn't make sense!.no even 1star worth read more

So I ordered a part for my car, a part that it can't run without, and paid $90 for overnight shipping. At 2:15pm the package was still at the facility, I called and was told "it won't be delivered until Monday, it's still locked in the trailer." What does that mean, it's still locked in the trailer? "Well it arrived late and everyone is done for the day, there is nobody who can unlock it." Are you kidding me? Tracking shows the arrival scan at 7:40am! There's nothing that they can do, except refund my shipping. That doesn't make my car run, does it? What can brown do for me? Apparently NOTHING! read more

These UPS drivers are the worst. I was in the middle of washing my hands. They first attempted to open my door (nobody leaves their doors unlocked these days). Next he knocks loudly without introducing himself (I caught this all on my ring camera). He waited all of 20 seconds and is already writing a note saying I wasn't home. He really couldn't have waited a whole minute before leaving? I call up the UPS help center, which is overseas. Got some old Filipina who didn't know what the UPS customer center hours are and gave me the wrong hours. Apparently my package was sent back to the facility around 7 pm. They are open from 10 am - 6 pm M-F, closed on weekends. Can someone please update their f$%@ing hours on here? This would have saved me the gas to drive across town. Also, they're scamming people by making them pay $8 to pick it up after hours, when after hours doesn't even exist at this location! I hope UPS seriously goes out of business. read more

Terrible service. They notify you of a delivery, make you wait all day and night.. Till 9pm..really? And then no show. You deliver my residence at 9pm? Very unacceptable service. We pay you ups (well not anymore for me) then they don't deliver. Try to call them..good luck with that, more than an hour still no answer to my issue(I want my pkg) When they do deliver They don't ring the bell, deliver after 830pm,missing packages and terrible customer service. I will no longer be using Ups. It's sad, they used to be a good company. I feel as they no longer care. If you care about you packages and want a quality company I recommend looking elsewhere, lost package, inaccurate information sent ect... There is a reason for their poor rating. This is not a black diamond hill to skii on, unfortunately its a different type of downhill, its a company. I have had no issues with FedEx amazon DHL, ontrac (sometimes they don't ring the bell but I do get my deliveries and accurate tracking.) sad sad sad Ups. I will sell all my stock, I will look for other social media sites to express my concerns. Has anyone contacted the news yet about this? read more

i've had two packages delivered by them and inside the packages were damaged I called the company up I had to buy another item and ask in the packet with bubble paper the other package is also cracked and it was covered with bubble paper but I don't know how it cracked and one of them was rude to my neighbors where I parked the truck in front of the car and they had to wait for him to come out those are the only three incidents that I had other than that vehicle read more

I will be contacting corporate for sure. Last week I ordered shoes from finishline and it just so happens I get home not even 30minutes after delivery and no packages are at my door. I have never had anything stolen from my door, I live in a gated community at the end of a cul-de-sac and get multiple packages a day. I called UPS and was instructed to contact the sender to resend missing packages. So after getting the items sent out again this week, you guessed it, same thing. This time my daughter was home no one came to the door, and my neighbor had their camera turned towards my door so that we could see what happens. The UPS driver never came but marked the package as delivered. I called UPS who said they were sending an urgent message to the dispatch manager who would be calling me in an hour. Not to mention this time my packages required a signature to even be left. These workers are faulty and thieves. We not be allowing any more packages to be delivered from this company I will pick up my own packages from now on because they cannot be trusted. ***update*** I went to the Customer Center and asked for the manager to tell him what happened. He called the driver and asked if he had been to my address and delivered the packed. Assuming the delivery guy on the other end of the phone said yes. The manager told him go back and pick it up from where you delivered it and bring it in now. (Recap- my daughter is home and no package was ever left) the guy shows up with the package and says he left it at the door . The manager scans the package not one but 2 and guess what. It's my packages from last week that went missing not today's. Proving he stole it.y husband is now furious about this and the manager tells us he just wants us to sign for the packages and leave the store. I am convinced they either know he is stilling packages and doing nothing about or they are also doing the same. I will be filing a police report for my stolen packages today naming the delivery guy and this UPS store. This is truly sad. You can't trust anyone anymore. read more

Terrible Shipping company. I bought a device that was never delivered and ups lied and said it was signed off when i was home and never seen a ups truck. Called ups they said they would get back to me and never did. I also filed a claim that was closed due it being signed off when the package never touched me or my family members hands. Then called ups again to try to locate my package it took over 2 weeks and still haven't heard back from them. Also filed another claim which they also never got back to me. They where supposed to call me back to send my package to another closer location. NEVER go to ups for packages or ANYTHING NEVER AGAIN!!!! read more

So per their own fckn website my package sat in their facility over 24hrs for some unknown reason just sat there with message saying package delivery delayed by 1 business day ... o_Ok .... fine I'm working on my patience so I wait. It's not an international package. This was an online order, and the shipment apparently originated from within my state. Nonetheless, The message said it will be delivered tomorrow by 22july by 9pm. That was yesterday and it is now 9:31pm pacific on wed 22july and my package has still not arrived. The UPS system still says it's in transit, and scheduled for delivery today at 9:00pm ... o_Ok ... Mind you I spoke with 2 agents #1 at 7:34pm and #2 at 8:49pm both nimwits said it's out for delivery and will be there today on time as driver is en route and they must complete all scheduled deliveries on the truck on that day. I knew it was utter bs but yet I say ok and ask nimwit #2 how late agents would be available to take calls. She responds live agents are available to assist you 24hrs / day. I say so I can call back at 9:30pm when this package still hasn't shown up. She says yes. I reluctantly say ok and hang up. At 9:15pm pacific I start dialing the UPS phone number only for the annoying ass automated system to say 1. That my package is scheduled for delivery today at 9:00pm and 2. Live agents aren't available after midnight eastern time... which is what time on my side of the country?!?! $10 for the person in the back who responded 9PM PACIFIC .... how can one company foster so much incompetence? FedEx has no problem. Even USPS is able to function at a satisfactory level. DHL actually got a package to me from flipping CHINA in less than 3days (July 2020) But Nooooo. Not UPS. Currently I'm here venting on the internet. Still No package. No customer service. This useless company only has 1 ONE JOB and that is to deliver packages. ONE JOB. ONE FCKN JOB and that one job as a company is to deliver packages and somehow they can't even do that successfully. (Unfortunately they were equally as incompetent in the before times, before all the Covid-ness and well before 2020) Worth mentioning, I posted the previous on a site called UPS Sucks. Now as I post this to yelp it's 7:53am on 23jul and I'm being told that the package didn't make it on the truck yesterday but it's on the truck for today and I need to wait until 9pm again. Also, it goes to mention that when I said I don't believe anything you UPS people say, take it off the truck (which is still at the facility) I'll pick up my package. They told me it was too late and I need to wait for them to deliver. This place is USELESS!!! read more

Driver DID NOT scan notice left at door saying where the package was or what was next for it. I had to call and took 30 min for them to figure it out where it was at then when I showed up to pick it up the note left at the door was still not in the system...which ok things happen but then when I get there they still want you to wear a mask. EVEN THO THR MANDATE IS GONE. Poor service and idiotic policy's read more

Ups delivered my package to The wrong house and now I have to take time contacting the company I ordered from to let them know I didn't receive my package and wait for UPS to get the call from them then they will open a case. The lady who called me has the worst customer service ever. She should be fired she was talking in the background when I answered as she was no help And blamed me because my gates are locked so there is no way the driver can deliver anything to my front door. I usually pick it up at the ups office or they call me from outside. I have a note on my gate to call me if they are delivering a package. read more

My husband and I arrived at the Center today early afternoon. We were loaded down with numerous cartons that needed shipping. The gals on duty were awesome. They jumped right in to assist us. They recommended consolidating our boxes into one very large carton since everything was going to one location. They repacked it all and saved us a bundle in shipping costs. Super happy with their service and concern! All our future packages will be sent from here. Many thanks to the staff! read more

Every single time I use ups or a company I ordered from uses ups. It get delivered to wrong address. It makes no sense for that to happen every single time. Then they act like they don't what's going on. Train the drivers to look up at the address and street names more carefully! read more

unbelievable ups never attempted to delivered my package. The driver lied I waited home all day then call ups spoke to manager who was also no help couldn't pick up package did to them not allowing me! Then here it is I'm sitting here trying to have it redelivered and they said it would be ever one here lied! Terrible service i will never use this again then there's Asians on the phone what can't even understand you nor do they care about your missing package! read more

I've had to deal with this UPS center twice now both times horrific. First, the driver claims to have delivered a package on a day when I was home, but no package or packing slip ever arrived. UPS customer service is pathetic and told me to request that a replacement be sent. This was a package that I needed in a timely manner for graduate school that was being shipped from student to student for an online program. Thanks to a driver being too lazy to walk up three flights of stairs this state-funded university was robbed of $800 worth of testing supplies. Good luck talking to an actual person or getting an apology for lazy/ incompetent staff. The next item that had to be delivered by UPS I requested a signature be required. The delivery was attempted 3 times at the same time during the work week, nowhere on the delivery slip does it say "the third attempt will be our final attempt." But here I am now having to go 45 minutes out of my way to pick it up because the driver doesn't have common sense and the delivery slips don't have an "I'll be home at this time" option. Oh. I also had to request that it be held at the awful facility before 6 pm the evening of the final notice or it would have been shipped immediately back to the sender! You've been warned. Be at their beckoned call or never get your delivery. read more

Review is not for the people at this store but the fact that I have to call an automated system that won't connect me to anyone for help for around 30 min of back and forth. I've spent 3 days dealing with this crap and being sent to random customer service reps that don't know what the hell they are doing. Now I have a package that must be delivered and some idiot in their customer service told me I needed to call a week ago to get their info on me correct... that was before I even bought the product. Ups, you are absolute shit. read more

the ups store on driver delivered me a empty box and then said to me the box was not empty young mexican guy they are opening the packages and stealing the iphones out of them and then act like he called his boss and then also mentioned that the box was given to him empty then said his boss said he can't take it back. what a f@@@ing joke. lol i reported the phone stolen as well as filing a police report on the device with metro and at&t. jokes on you guys you theives and ups should really hire some honest workers and not honest theives we work hard for our stuff. read more

Both Tee and Chris at the MLK UPS Customer Center are rockstars. My package was lost, and I thought it was never going to be found. Both Tee and Chris went above and beyond call of duty. They did everything possible to communicate with the UPS driver and finally found it. Package was for my livelihood. So, I am very grateful. The message is to be thankful every day. You don't realize how life can pull the rug underneath you. Take time to be nice. Both are very special and care a lot. They should receive some type of recognition, excellent customer service. They have compassion, which is rare nowadays to encounter. Thank you to both of you! read more