This entire delivery experience has been beyond frustrating. Missing me the first day fine, that happens. But missing me again the second day without even ringing the doorbell? Seriously? Then I had to call customer service just to get the driver to turn around, and even then he couldn't deliver my package because there were import fees and apparently UPS only accepts check or a cashier's check. What year is it 1995? I asked if I could just pay online (because, you know, it's the 21st century). The driver said that should work, so I did it while he stood there and watched. I even showed him my confirmation number. But apparently, it doesn't update on their end, so he still couldn't hand over the package. Now it's day three. The tracking said it would arrive by 2:15 nope. Then it changed to 9 p.m. still no package. Where is it? There's no way it's on the truck when I literally saw it in the driver's hands the day before so is it lost? This whole process has been ridiculous from start to finish. Outdated payment options, lack of communication, and unreliable delivery times. UPS seriously needs to modernize and get its act together. read more

This review is for the ups delivery drivers. I'm thrilled with the drivers who usually come to my house. They are always incredibly friendly and nice and never afraid of my three (3) big dogs who always have to greet them and get in the truck and bark all at the same time. The drivers believe me when I tell them my dogs won't bite, they are just vocal. Also when delivering, the driver is always good about putting my packages inside my package box and when I have a return or pickup, they are always on time and leave my slip. I'm super happy with them. read more

This places have the the worst costumer service the front desk lady wasn't helpful and for no reason she started talking like she was mad at me or something. read more

HORRIBLE CUSTOMER SERVICE. Have been trying to get a shipping error sorted out for days. Someone from this facility finally called me back and was EXTREMELY RUDE and wouldn't even let me finish a sentence without either talking over me or cutting me off. I asked to speak to her supervisor and she hung up. ID RATHER GET ON THE PHONE WITH THE 800 NUMBER FOR THE 9TH TIME THAN TO HAVE TO SPEAK TO THEM AGAIN. NEGATIVE STARS IF I COULD. USE FEDEX. read more

Totally unhelpful. What a disappointment. The lady was extremely short and had zero customer service skills. Thanks for the run around UPS! read more

My item showed up in town at 3am on 4/3/21and was not delivered. It sat in my home town threw easter weekend before being delivered and this is not the first time a situation like this has happened. They have no sense of urgency nor do they care about what the customer needs might be. Long story short id take my business else were if i were you. read more

I missed a package delivery from UPS, and knew I wouldn't be home the next day, so I thought it would be more convenient to have it held for pickup. Big mistake! Unlike, oh, EVERY other business in the U.S... they're not open on Saturday! If I had known that I would have just let the delivery process go on. Now if I wanted to have it put back out for delivery, they will charge me a fee. When I made the arrangement on UPS website there was nothing to indicate the customer center wasn't open at least one weekend day. I guess I assumed it would be since they do deliver Saturdays. I'm posting this review so someone else in Greeley thinking of holding a package for pickup won't be disappointed. Oh and by the way - they're only open two hours a day during the week. So be warned. read more

This customer center does not offer even a hint of customer service. Trying to pick up a package that they could not deliver to my USPS supplied address was the biggest headache I've ever dealt with. FedEX and the USPS haven't had any trouble at all finding my basement apartment. I'll never select UPS as my carrier if I can help it. read more

I order a LOT and have deliveries made to my home frequently. I remember the days when UPS was very customer satisfaction oriented. It's NOT that way anymore. My family has witnessed the UPS delivery guy HURL a package onto our front step from the side walk, drop packages on the step and hurry off and have encountered UPS delivery "people" who acted as though they had better things to do than what they are BEING PAID TO DO. A package I ordered for Christmas as a present had breakables in it and we assume it was among packages that have been hurled, because ALL contents were SHATTERED. UPS IS HORRIBLE!!!!! Fed Express has them beat hands down. What a sham of a company. read more

I ordered a package July 31st and ups still hasn't delivered it. It is August 9th and still hasn't been delivered. They said the wrong address is on the package. I lived at the mailing address for 15 years and I think I know what my address is. They are only open 2 hours a day and that is insane for a business. Hours should be 7 a.m. til 8 p.m. so people can have a window of time to go pickup their packages. No more ups for me. read more

Got a notice via email my package was delivered and left at front door. Daughter was home, but no delivery. Checked my security cameras which confirmed no delivery, or even a UPS truck on the block for that day. Called UPS who said they would track it down, to include the driver to see if it was still on the truck or maybe he delivered to the wrong house. They said they would call me back in a few hours. It never happened. Thankfully, the neighbor on the other side of the block delivered the package saying it was delivered to his house by mistake. It's obvious UPS avoids direct email because you can't find it on their website. I called UPS first, then spoke with two different on-line chat representatives and all three gave me different and conflicting information. All they said was, "I'm sorry. I apologize." Kudos for the neighbors I don't know for delivering my package, something UPS failed to do. read more