The customer care location at the UPS hub in Addison Illinois is permanently closed! Unfortunately, no information forwarded regarding if a package needs to be picked up for signature?! I see that CVS on Lake Street can address packages to be shipped along with the UPS store which has limited hours. I guess we just need the parcel pickup for signature issue addressed... This is a bummer, as it just puts another middleman in the way of a package getting directly delivered through the carrier. read more

they "lost " our half a million dollar car title .... really ??? now another pkg is sitting there.. employees stealing things ???? not cool ... unacceptable !!! I'm beyond pissed off read more

Could not answer the phone, I just wanted to tell them their drivers are rude. They parked in front of my drive way and would not let me in. Idc how close it is to Christmas or how many packages to have to deliver let me in my OWN driveway. read more

This is the 3rd time this is happened, where my package is preparing for deliver at this site all day (mind you, this site is the town over from where I live) and never actually delivers and is somehow shipped across the country the next day. I dread when anyone ships through UPS because there is a great chance that this location will lose my items. Estimated delivery date means nothing when this is the site responsible for delivering your packages read more

UPS Customer Center - Shipping Centers Near Me - Addison, Illinois

Thieves!!! UPS attempted to deliver an empty package to my house (the box was actually open), so my wife confronted the driver about it and he said he didn't notice it was open when he set it on our door stoop. Yet he literally set it down with the open side facing up. There is no way he wouldn't have noticed. She told him to return it to the warehouse as delivery not accepted, but he refused. She asked for his name, which he declined to give. She asked for his manager or supervisor's name, and he declined to give that as well. We filed a complaint with UPS...no one has yet to call us back. Terrible service! Delivery, not theft is what we typically expect from UPS. read more

UPS Customer Center - UPS attempted delivery of open package - Shipping Centers Near Me - Addison, Illinois

It is quite shocking there has been no review written for this place. It is a major distribution center that offers package drop offs, shipments and pick up for anyone living within a 25 mile radius of Addison. I stopped in to return an order to the shipper and service was fast and friendly. I would definitely return. It is easy to find and there is plenty of parking available. read more

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Piece of shit service. No information about my package and there is no updates in their dumb site.

When you miss the UPS truck and your delivery requires a signature, you head over to the UPS Customer Center. Now, driving about 25 miles from home isn't something I was looking forward to, but their service and friendliness made the trip worthwhile. Readers Digest Version; 2:40 - Missed Delivery 3:30 - Customer service on phone to arrange pick up 6:30 - Arrive at UPS .....truck is still out delivering. Facility is open until 7:30, decide to grab dinner. 7:20 - Return to UPS, driver still out. Staff willing to stay past closing time to accommodate the customers waiting for packages. 7:40 - Package arrives! The friendly staff is still staying to accommodate the waiting customers. I am looking forward to contacting UPS and letting them know what a great staff they have working at their Addison facilities. 5 Star Service with a smile. read more

UPS is terrible with trying to file a claim. You can't talk to live people only automation. It is so confusing and nothing works right on web site. They need to hire live people to help you not computers UPS sucks read more

We have clear problem and misunderstanding with your facility on package drop Friday October 7 and you are still in possession of this packages. Please reach out to fix the issue in right manner. It's 7 packages with the following tracking number. We have reached out to higher department and they are reaching out to you to make it right. Please follow up at your early convenience. -Mente 1Z25YR596797615425 1Z25YR596796662475 1Z25YR596797140287 1Z25YR596797239467 1Z25YR596798087254 1Z25YR596798141846 1Z25YR596798459236 read more

Drivers REFUSE to deliver my packages, even when no signature is required, even when you pay extra for 2 day delivery! Even called customer service and they said it was driver's discretion because no signature is required for my packages. I ALWAYS have to pick up my packages from an Access Point locker. There is no way to call this location to fix anything. I live in Aurora, they are in Addison, so I have to go out of my way to speak to someone about this. Extremely incovenient and VERY frustrating. I lost my money because of this UPS location. read more

Had the old out for delivery by the end of the day and then changed to transit.. not happy, changed it to pick up here. See how that goes later today.. Need to take a look at why this is happening to so many people... is it caused by the driver loaded and ups needs more hands to deliver, or is it that the drivers do not care? If it's because I have to sign, fine! But leave a "sorry we missed you" or anything! It's sad when my local post office delivers better then ups and I don't pay as much for my delivery's. That package better be ready for pick up going on two days past delivery schedule *Update* When you go into the place and they start throwing around words like "lost" and "missing", your screwed.. was told my best bet was to call the shipper and ask for a new one... had to start an investigation. If someone took it, hope it's worth their job. Luckily the company I made the purchase from was stand up people. Sending me a new one.. USPS THIS TIME, and are gonna keep me informed on the investigation. read more

Ordered a package off Amazon, package was mailed and delivered to this facility which is no more then an hour from my house. Some how my package is now at a facility in Colorado and nobody can tell me when it'll arrive. Took me 10 minutes to finally get through to a representative for them to tell me I'm out of luck and all I can do is wait! What an absolute joke of a company. Can't even contact the facility directly they just route you to a call center where nobody cares about your issue. read more

Terrible service/communication. Was told to pick up my package at 6:15 pm and it is now 7:10 pm and still no package. Ughh !!!

Incredibly slow service at this Addison IL location. One lady is working while 2 others are just watching read more

Ready to pick up a package. Been told it will be ready in 30mins. Be there after 1 hour. Still being told have to wait for another 15-20mins. After another 30mins waiting. The lady came and tell me will be another 15 mins and she won't be promise it will be here in the time she told me and she don't know anything. Just delivering the message. Worst customer service ever. read more

Yeah this UPS driver located in addison is a moron! No brain how can you deliver package for someone who is not home and you know it because the preferences has been changed to leave it in my property and yet you still try to attempt to deliver for the third time you moron no brain! You guys don't deserve a rate coz you're just plain stupid trying to deliver a package to someone who is not home and preferences has been changed the seller didn't even required a signature for my package you're just MORON OK! Thats why you're a driver! Wait a minute actually you don even deserve to work as a driver because driver needs brain ok?! And you #UPSADDISONDRIVER dont deserve this job! read more

Guaranteed delivery by 10:30? You clearly have no concept of this, UPS. This is the hub responsible for the delivery (or lack thereof) of packages for my area. They've failed me so many times that I've lost count, but this time they've succeeded in basically ruining my Christmas Eve. Way to go, jerks. read more

This location has 2 woman working here that are so friendly and helpful. Every time I go here I leave happy and feeling like , WOW, this is customer service at its finest! Congrats!! read more

I was getting a delivery from my cable provider. Apparently they had tried to deliver it today, which is weird because every time I had tried to look at its location it would say the tracking # was not registered. In the 5-15 minutes I was away they had tried to deliver it. The next day I'd be able to be here to get it is next week, so I'm about to go to this hub and see how fast and friendly they are. Wish me luck. Update- got my package with only a 10-15 minute wait. Wish the entrance was more easily visible. read more

Driver failed to deliver package even though our business was open. UPS truck on camera as stopping but driver fails to exit, then marks tracking as "business closed". read more

My package was scanned into this facility 5 days ago, and is delayed due to "natural disaster"... I paid for 2 day shipping and keep getting apologies from amazon...well this place is way to sketchy as I see I'm not the only one who has had a package come into this facility...but just never seems to leave. I gotta call bulls#!t. read more

I couldn't believe someone stoled the contents of my package that I sent to my nephew. I don't know if it was done from this UPS but after looking at the comments I would guess it was this store. read more

My package was scanned in this particular facility and hasn't been scanned to leave the facility in over a week. I paid for two day shipping. Looking at other reviews I suspect my package was stolen. read more

Worst customer experience and laziest workers I've ever encountered. Do not come here is you can avoid it.

Worse even than the one I used to deal with. The lady was screaming at me for complaining about a missed delivery. The driver was knocking on the back door of the complex and who in the world would do that? Residents parks at the front and don't even have a key to the back door. I didn't even know of its existence. I see like 10 notices posted there. The lady there said to me "well, we are there, and that's all we need to do". Oh well, if that's customer service then UPS deserves to go under. FedEx is like 1000 times better. We need another major parcel company to emerge and drive UPS out of business! read more

Had a package not delivery because driver didn't bother to knock or buzz. Had another package told it was delivered and was missing, filled out the paperwork to get refunded, never got the money back. Had another package not delivered yet again because of yet another lazy driver and was left a slip with a street name. That's it. Went to said place AND in tiny letters on the front door it stated that it was a Metro PCS AND a UPS store. And when I went to said place it was closed even though it was supposed to open. Didn't even move a finger and package was delivered the next day without a problem. Had ANOTHER package on the way just to be told that my address was wrong apparently and was assured the next day would be my delivery. Said date came and now it couldn't be delivered because of the incompetent driver not knocking again. Called and was guaranteed they'd be at my house in a couple of minutes just to wait an hour and after multiple hang ups from the voice machine, was told that the worker didn't check the time zone and now it would be delivered three days later. Safe to say this experience will be the last with this unprofessional company. I'll be making sure none of my packages are delivered or sent with this joke of a company. read more

Everyone complains about package not delivered on time, ups drivers face traffic same as we do. I saw ups driver stuck on ramp for 30 min, looked like he was frustrated. Nobody let him in, nobody, and then they complain that package was not delivered. I never worked at ups in any field but as many deliveries they have, how can you make it in time? Addison is good, try to deal with hodgkins, il hub, its too big, mistakes happen. Im in similar business, things do happen. Everyone should understand its not always thei fault, its computerized too. Yes ups and fedex drivers are fast drivers, way too fast, but just to make in time, dont cut them off or any other truck driver, when something is out or stock at a store near you, remember, trucks bring that with drivers that some havent seen their family for 4 weeks. Thanks to who read it. read more

I have no choice but to use these guys because they send the amazon shipments. Im home almost all day, but they choose to ship during the 1 hour window Im gone. The slip of paper left on the door says they will ship during this window of time, then all the time slot boxes are checked leaving me scratching my head when to listen for the door. pitiful. read more

They lied to me several times. My boyfriend was home and he said no one knocked. So they told me to drive there and I can pick it up. I drive an hour and they told me my package is already put away. And I need to wait for a phone call.. Wtf why didn't you tell me that before I drive here on black Friday. So now I'm pissed and customer service is no help said my package needs to be signed for is all they keep saying.. JuSt wAiT FoR yOuR DrIVeR tO CaLl. So i get a bunch of rude workers who just don't seem to care about thier jobs. One lied to me and told me I could change the delivery address and have it shipped to my job next day. So next day the driver calls me and tells me it's being delivered today... I've been at home all day. It's still saying in route will be delivered by end of day. At 7pm so nothing I call and they said someone said we never put it back on the truck wtf. So now I have to wait till Monday. This place is bullshit. And fucking frustrating. Ups is easy better I'll never use them again unprofessional and unorganized. read more

Phone number for this location is 630-628-2130. Reps at the toll-free number are always reluctant to provide the number to the local shipping center, and instead urge callers to wait hours for call back after a message has been sent to this facility. The driver(s) assigned to my area has delivered my packages to the wrong location (and obtained signature from someone that doesn't even live in my apartment complex, according to te leasing office), and consistently delivered packages late or without leaving a slip. Package statuses are often updated with a delivery attempt made on days I have been home and expecting the shipment. Most recently, the driver decided, for some reason, that I had moved, and there was never a knock at my door. Had to call and get the package sent out again. The only redeeming quality of this location is that their customer service reps are fairly polite and helpful, once you get them on the phone. read more

Live in an apartment? Then avoid UPS orders served by this hub. I have ordered six packages in the past few months and I've been home when four of them are delivered. NONE of the delivery drivers attempted to actually deliver it to me but instead just dropped it off at the office. My most recent one I didn't find out until I ran out to my car, 5 minutes after the office closed today, a Friday so now I get to wait an additional two days on top of the unexplained delay where orders sit at the hub for days on end that always comes with ordering through the Addison hub. Go with FedEx or USPS for your orders, this UPS sucks. read more

They do their job, but in the rudest way, so much for customer service. I don't need rolling of eyes and long sighs, being ignored if you don't like your job, find someone else who will appreciate being employed. read more

Negative 1000000 stars this place has no idea what it's doing the app tells me my package will be here and it never comes I have to drive 30 mins out of my way just to get info and they say it's lost my package is worth almost $1000 how the fuck does it go missing read more

Had a guitar re-routed there as delivery day was expected to be hot and humid and I didn't want it to sit on my porch if I wasn't around to collect it. I was disappointed that I didn't have the option to re-route to a UPS Store location 5 min from my home, but the crew at the Customer Center made my pickup as easy as possible. I was in and out in less than 5 minutes, the staff members were fun to talk to and happy. Quite honestly, aside from the extra driving time, it was a much better experience than I get from the local UPS Store! read more

They pull the same story, some body will call you back that never happen, don't use this company service is bad use fedexp insted they deliver you pkg no matter what read more

NO STARS. Rude, lying, incompetent. Missed a family event Friday night trying to track my package on the phone. Then when told package would arrive the next day, no dice, then was told it'll arrive Monday morning. It's 2pm and they WILL NOT DELIVER TODAY OR TOMORROW and cannot guarantee when it can be delivered. UNBELIEVABLE! read more

Went here to pick up my package and the workers were very pleasant. It was busy and cold out but they still had smiles on their faces. It brightened up my day and I look forward to getting all my packages at this facility. read more

Customer service lady was a complete c u next Tuesday ... obviously not an organized facility

I am writing to express my appreciation for the level of customer service UPS has! At a troubled time of trying to locate a package it was so astounding how much personal dedication there is to their customers. I want to thank Forest for personally coming after several hours after a delivery to confirm where a package was left! Although we never received the package (we believe it to have been stolen from our stairs!) it was so wonderful to see the dedication from a company. Forest was so very nice and helpful in noting where he always leaves our packages. Thank you Forest for truly going above and beyond! I can honestly say I feel so much better knowing you are handling our parcels! Very very impressed at the level of professionalism and dedication! Thank you again UPS & Forest! read more