UPDATE July 2026: After my review below, Uprise reached out immediately to apologize and provide the promised refund. Thank you!
We chose Uprise based on stellar local reviews. While we got a great deal and the solar panels themselves are working perfectly, the customer service and project management fell short of our expectations.
The main issue has been a lack of follow-through on a faulty consumption monitoring system we purchased as an add-on. Uprise was slow to acknowledge the problem, at times ignoring our emails or telling us to just wait and see if the issue resolved itself. They also provided incorrect information about our Pepco bill and dismissed our concerns by pointing out that the panels themselves were generating power. While our sales rep and his manager were always polite, they failed to take the sale of a defective add-on seriously.
To date, the consumption monitoring system remains broken. While I appreciate that Uprise promised to both fix it and provide a refund after months of being unable to address the problem, they have failed to deliver on either promise.
The installation process itself suffered from somewhat sloppy management. When Uprise provided timelines (e.g., "this step will take 6-8 weeks"), they often did not proactively update us; at week 9, I would have to chase them down for a status check. On install day, the crew left their truck blocking our neighbor's garage and disappeared for lunch. Despite telling us that follow-up work would be scheduled in advance, Uprise employees showed up at our home unannounced, with no company ID, driving an unmarked vehicle. read more