I started seeing Carol Kelly at Upper Cuts and she is the first one to cut my hair the way I wanted it. She also did an awesome job with putting highlights in my hair. I am a brunette with short wavy curly hair. Carol really takes her time to listen to you and to do your hair. She used a razor (which has a wavy edge) to cut my hair. It really helped to bring out the individual waves/curls. I also say wavy/curly hair as it is not tight curls. But with the right cut it helps bring the curls out. I wanted a cut to where I did not have to be a professional to style my hair at home. I do not like to spend a lot of time with my hair and Carol made that possible. All I have to do now is wash my hair and maybe put a tiny bit of curl product in and either scrunch it or pull it over in the front and I have a beautiful style. I am 69 and this is the very first time anyone has ever cut my hair to where it really accentuates my facial features. If you had a bad experience there, I would recommend to try them once again. When you are dealing with someone, always repeat and make sure they know what you want. That is one thing I have finally learned after all the cuts (among many other things) in my 69 years of life. Make sure they know what you want and that they take the time to hear what you want. Sometimes people are in a hurry, but just need to be reminded in a kind way to slow down by letting them know you want to make sure the two of you are on the same wave length. I am sorry anyone may have had any unwanted experience here, as that is not mine. One person there wears hearing aids and so she misses some of the conversation. She is a sweetheart, but sometimes people are short with her and she misses out because of it. But, I can tell you she will do her best to get the cut that works with what you want. I have only gone here twice, but I know that if i don't get the exact thing I want the first time, by working with the stylist there I will get what I want. Sometimes people have some hardships going on and it is well worth our time to extend grace to them. Then after a few tries either try another stylist there or move on. Carol Kelly is my go to person for my hair now. Thank you Carol, you are not just a high end stylist, you are a highly sweet, patient kind person! Cathy D. read more