My son has received the best care in this office…read more The staff and Dr. Rochelle are AMAZING! Lillian at the front desk was so helpful and reassuring with all my questions. Today my son came in for two fillings under oral sedation and use of laughing gas. The whole team made my son feel extremely comfortable which in turn had me feeling comfortable. My son has several allergies and had many previous reactions so I did come in a little anxious myself. As a manager in healthcare I always tell my staff that we need to treat our patients like family. At todays visit I felt just that from Dr. Rochelle and her team.

We were patients at this practice for several years. While our children generally enjoyed their…read morevisits and the hygienists were consistently kind and patient with them, our overall experience declined over time. As parents, we asked reasonable follow-up questions about our children's dental care. Unfortunately, these questions were often met with condescension, inconsistency in information, and a lack of transparency. The final straw was receiving a written communication that included a highly inappropriate and alarming term, which even if sent accidentally, significantly undermined our trust of this practice and their sense of professionalism. Because of these issues of the practice, we've decided to seek care elsewhere. This may be a good fit for families who are comfortable not asking many questions, but it ultimately was not the right fit for ours.

Ya'll ready for a superhero/save the day story? Well, here it comes…read more So, Dr. Angie and the staff at Napa Pediatric Dentistry are absolutely amazing. I hope they all move to Illinois so I can have them be my kids peds dentist location. My family and I were in Santa Rosa for a family wedding. The wedding was on a Sunday and my 23 month old daughter was the flower girl in the wedding. Sunday morning at 7:30AM my poor girl tripped into a set of stairs and knocked several teeth loose (one horribly loose). After some emergency consultation on Sunday we knew we had to wait until Monday morning in order to attempt to have someone see us. I called atleast 2 dozen Dentists, peds dentists, and periodontists within a 30 mile radius on Monday morning and every location was either closed, docs were gone or they didn't see kids. I was lost. My baby girl was in pain. And I didn't know where to turn. Fortunately, Dr. Angie's office was recommended for me to contact by one of the practices that couldn't see me. It would be over an hour drive but after they heard about our situation they vowed to try and squeeze us in. Keep in mind they had a fully booked day and were short staffed. We made the drive and they squeezed us in between patients, all while respecting the appointments and privacy of their current patients (not an easy task to do! I was impressed). They did a visual examination of my daughters teeth and knew xrays were needed right away. After Xrays, it was apparent that a tooth needed to be pulled. My wife and I already knew this and so did Dr. Angie and the team, but proper examination was needed. My poor girls teeth looked rough and it had to be done before we headed home. Dr. Angie and her team exceeded any expectation of bedside manner, love, care, comfort, and expertise that I had walking in there that day. We completed the procedure and 10 minutes later, my daughter was visibly doing better. We are home now and she is a happy girl. We have to keep a close eye on the other affected teeth, but she would not be where she is if it wasn't for Dr. Angie and her team. If you all decide to move to Illinois, I will be the first to sign up my kids as your patients. You brought more than just care to my baby girl, you brought it to all of us. Thank you! Thank you! Thank you!

Ok first off, OMG THEY ARE AMAZING!…read more My 2 year old always puts up a struggle when we brush his teeth in the morning and in the evening. He was a bit hesitant when we walked in but the assistant (sorry I forgot her name) was so gentle, sweet, and really caring. I seriously thought he would be fighting the entire time and he literally let her look at his teeth with the mirror and all the tools without a fight/cry/whine! Hands down the best experience... FYI, it was his first dentist appointment!

We are so thankful for Dr. Austin and his amazing team. My 1 year old son had a tongue tie…read moreprocedure to help him with swallowing solids. Dr. Austin and his staff got us in quickly, were thorough, and went above and beyond throughout the entire process. We are beyond grateful and my son is now swallowing without any issues. I can't thank you all enough. Thanks for everything!

There is great customer service and the staff is really really really really really really really…read morereally really nice and helpful. five star 10/10 would recommend

Office experience and cleaning was horrible and I have been going here for over 15…read moreyears~unfortunately the staff has turned over and not the same warm atmosphere it once was...

Complete disaster. Left me with sharp crowns and fillings. Ultimately lost a healthy tooth from the…read moremess she made. Might lose another. I should have taken a picture of that crown with the bad margin. Another tooth filling was so bad that it lacerated my tongue. It's like she refused to see the problem and kind of shushed and tutted me over it. Said she didn't want to create "a food catcher" between the teeth. "yes but it's sharp and cutting my tongue." did not elicit compassion or a fix. It led to months of hell and many dentists and thousands and thousands of dollars lost. It's been 10 months and I'm still not completely out of pain. I have other stories. Sadly. Should have left long ago. Still just talking and eating cause me a lot of pain.

I honestly don't understand how this place has 5 stars. They provide only the most basic care and…read morerefuse to do any real treatment. If you have medical or limited dental coverage, don't even bother--this office does nothing beyond the bare minimum. Every visit ends the same way: a quick checkup, a basic cleaning (the kind you could do yourself at home), and then a referral elsewhere. They repeat things you already know instead of addressing actual dental needs. It feels like a complete waste of time. I would never recommend this place, especially for kids. If you're looking for more than just the bare minimum, I strongly suggest going somewhere else. *********** While I fully understand that a child's safety is a priority, the care provided here is still far below expectations. My child was calm, cooperative, and sat through the X-ray and exams without issue, yet the doctor still refused to attempt the necessary fillings. Instead of trying, the assumption was immediately made that she might move--without any effort to treat her. It is also concerning that no details were shared regarding her actual dental needs. I was not informed about how many cavities she has, what procedures would be required, or what treatment plan was recommended. The default response was simply a referral, which seems to be the standard whenever insurance coverage is not ideal. Additionally, the implication that my child is in this situation because I do not care for her dental health is both offensive and unfounded. You have no knowledge of the circumstances, and to make such assumptions only reinforces the impression that patients are treated here with a dismissive, one-size-fits-all approach. Not every child is the same, and they should not all be boxed into the same category. Families deserve providers who will make an effort and offer treatment options beyond doing the bare minimum or resorting to putting a child under anesthesia for even the smallest procedures. Your response only comes across as an attempt to defend yourself rather than addressing the actual issue or providing any resolution. This does not reflect accountability or concern for patients. The so-called "5-star" rating is misleading. The reality is that this office does the bare minimum, avoids treatment, and immediately refers patients elsewhere rather than providing proper care. Parents bring their children here expecting help, not excuses, assumptions, or dismissive remarks. Until there is a real effort to listen to patients, treat each child as an individual, and provide solutions beyond referrals and anesthesia, these positive ratings mean nothing.

Please understand that while a business advertises that they accept certain insurance, there is a…read moreprocess. Please make sure you ask questions and understand the process. For instance, they may "ACCEPT" your insurance- as long as YOU pay upfront and get reimbursed later this is NOT where you have your insurance on file and are covered for a certain amount and only have to pay a co-pay or if it goes over that amount. Even when I was speaking with an employee, I had to ask questions for clarity when they said that they did "ACCEPT" the insurance, but there would have to be a reimbursement. It was not explained WHO would be reimbursed, me or the dental office. Although you have your insurance, you are still handling the entire process of payment and reimbursement to yourself, depending upon what services are performed- the insurance company may or may not cover a certain amount of money for certain services, you may just have to pay out-of-pocket altogether. I am giving a four star because of the lack of clarity when advertising that all insurance or specific insurance is accepted and then for the employee to not be able to thoroughly clearly or properly explain the details. These little details can be confusing and detrimental to a client. Hope this helps.

As a mom of a child with a CHD who has had lots of time hospital settings, I can honestly say this…read moreis the most kind and generous, trauma informed practice we have ever experienced. From the moment we walked in, I was blown away by the attention to detail. I cannot recommend this place enough. Especially if you have a child with special considerations or hyper sensitivity. Dr. Stephanie and her staff went above and beyond!

Amazing dentist! My kids loved it and the space is beautiful. Staff are so kind and patient.read more

Dr. Clift and her staff are beyond amazing! I have been taking my 2 kids to them for about 6…read moreyears. My older son has a history of issues with his teeth, Dr. Clift was the first to diagnose him with hyper-demonetization. She always goes above and beyond when caring for his teeth. Because of his bad history with dentist, he gets very anxious at visits and her and her staff are both patient and accommodating to his needs. He recently had a dental emergency around 9 pm on Monday night, I contacted Dr. Clift and she spent hours in the middle of the night making sure he was ok. I found out the next day it was her wedding anniversary and felt so bad but at the same time so grateful to have a doctor who actually cares. She is a dying breed and I can't recommend her enough!

Stay away. The dentist told me my son needed several crowns and fillings. I got a second opinion…read moreand he only needed one cavity filled!

We love Dr. Agni and her team. Such a dedicated, talented, and genuinely caring practice. They have…read morebeen supportive and responsive in emergency situations. My son is never nervous to go see the dentist. As a matter of fact, he looks forward to it and always leaves with a smile on his face (and a toy!)

We've been coming here since my son was about 1 (he's almost 2 now), and it's been the best…read moreexperience. From the first visit, the focus was on making the lil one feel comfortable, and the whole office is so fun. Books and fun distractions in the waiting room, and cool toys (and stickers!) in the exam rooms. Every single person who works there is kind, professional, and a total delight. I always leave in a good mood, and so does my son. And beyond how fun and warm they are, the care itself is excellent. They're knowledgeable, thoughtful, and great at explaining things in a way that makes you feel informed and supported. I also LOVE how easy they make it for you to make appointments - if you can't call, you can text to book a regular checkup or even a same-day appointment (which we've needed more than once because my son's favorite hobby is falling on his face). I feel so lucky this place was recommended to us. I wish they'd take me as a patient too.

I wanted to provide an update to my original review following thoughtful and professional follow-up…read morefrom Dr. Amber. After my initial experience, Dr. Amber personally reached out, reviewed what happened, and took full accountability. She acknowledged that a mistake was made regarding the cost estimate for my son's visit, specifically that the cost of required X-rays had not been factored into the quote I was given. She agreed the situation was not handled well and confirmed that there was no reason the correct estimate could not have been provided upfront. Most importantly, Dr. Amber honored the original quoted cost, which I truly appreciate, and took concrete steps to address the issue internally. She shared that the staff member involved has been written up and placed on a performance improvement plan, with clear expectations around customer service moving forward. That level of transparency, accountability, and leadership speaks volumes. I want to be clear that my concern was never about the medical care. The doctor and clinical staff were kind, informative, and wonderful with my child. This was a front-desk service issue, and I appreciate that Dr. Amber took it seriously and did not dismiss my experience. I'm updating this review to reflect how professionally the situation was handled after the fact. One person's actions should not reflect an entire practice, and I respect the way this was addressed. Thank you again to Dr. Amber for taking the time to follow up and make this right.

The staff are friendly. But we're always WAITING for so long to see the dentist. Our appointment…read morewas at 8:30 AM and is almost 9 and we're still waiting for something that was supposed to be a quick application. This is very frustrating. As a working parent who doesn't have all morning to hang out at the dentist I wouldn't recommend. This practice is also not recommended in a lot of the mom groups for Sonoma County/neurodivergent kids. We're done. --- ETA: I want to add context to my earlier review. After I posted my review, the dentist entered the treatment room and confronted me. She stated, very loudly and repeatedly, that she is having a family crisis and asked if I realized that they are "people too." I expressed sympathy for her situation and explained that our frustration stems from a pattern of being kept waiting 20-30 minutes at multiple visits, which is challenging when balancing work and school schedules, particularly with a neurodivergent child. However, Dr. Amber was clearly dysregulated and stuck on a loop. She did not want to have a conversation. She did not want to explain the situation in a way that would salvage the dentist-parent-of-patient relationship. She wanted a punching bag for one-star reviews. I absolutely empathize with personal emergencies and family crises. However, being confronted in a raised voice repeatedly in a treatment room in front of my child felt inappropriate and unprofessional. If a provider is experiencing a personal emergency, I would much prefer appointments be rescheduled or covered by another clinician rather than having that distress spill into patient interactions.

Recently I fell in downtown Calistoga breaking my shoulder as well as knocking out and chipping my…read moretwo front teeth. We called Dr Demetrakopulos's Office to see if they could get me in as soon as possible. They were very accommodating and saw me the next morning. Dr Demetrakopulos was my doctor and made me feel quite an ease. I was concerned about my teeth and the healing process, she put me at ease even making me laugh. I now have two caps on my front teeth and no one can tell they are not my original teeth. I highly recommend this dentist in this office.

I have a fear of dentist do to a bad experience I had at another dentist office ... however I must…read moreexpress what an amazing , professional , friendly & painless experience I have had at Studio Of Aesthetic Dentistry With Pauline Demetrakopulos, DDS & the wonderful staff that work there !!