Dr. Clift is THEEE BEST children's dentist period!…read more We were referred to her in crisis. My son needed extensive dental work, including: fillings, crowns, and spacer. Her staff was exceptional over the phone, went the extra mile to check our benefits and schedule us right away. Dr. Clift's staff was kind when we arrived. Dr. Clift personally came out to greet us and consult prior to taking us back, then did a thorough examination when she did take us to the back and was kind and clear in relaying what was going on. Her energy is amazing! She is up beat and positive. She is EXCELLENT with CHILDREN as is her staff. She also treated me like an adult when speaking to me and did not speak down to me or shame me about the dental issues we were experiencing. She educated my son and appropriately and was both real and gentle. When completing my son's work Dr. Clift and her staff were able to calm and reassure my son while also explaining what was happening while she was working. I would HIGHLY recommend Dr. Clift if you want exceptional, HONEST, comprehensive dental care! She and her crew truly care about the well being of their patients and families. Thank you Dr. Clift and crew! We are SO GRATEFUL for ALL of you!

UPDATE: My son's middle tooth was extracted! Just the middle one, and NO ROOTS WERE CRACKED!! If…read morethis license dentist tells you that if you go somewhere else, they're gonna tell you the same thing, GO somewhere else! If I would've listen to her, my son will be missing three teeth in the front right now instead, that one tooth got removed. Thank God for his power and the discernment he has blessed me with!

My son has received the best care in this office…read more The staff and Dr. Rochelle are AMAZING! Lillian at the front desk was so helpful and reassuring with all my questions. Today my son came in for two fillings under oral sedation and use of laughing gas. The whole team made my son feel extremely comfortable which in turn had me feeling comfortable. My son has several allergies and had many previous reactions so I did come in a little anxious myself. As a manager in healthcare I always tell my staff that we need to treat our patients like family. At todays visit I felt just that from Dr. Rochelle and her team.

I'm extremely disappointed with my recent experience with this dental office. I want to start by…read moresaying that previously I had not had any major issues with the office, although I had noticed that their procedures seemed to be priced on the higher side. Unfortunately, this experience completely changed my opinion. I paid a $300 deposit for my son's dental appointment. I did not cancel or miss the appointment. We showed up as scheduled, but my son was unable to cooperate, so the services were not performed. When we scheduled another appointment, I was required to pay another $300 deposit instead of having the original deposit applied. Ultimately, I lost $600 in deposits, despite the original treatment never being completed. I spoke directly with the dentist and explained the situation, hoping she would understand and work with me. I did not feel that she showed any sympathy for my situation whatsoever. She ended our call without telling me directly that the money would not be returned. Instead, she had her front desk contact me afterward to inform me that the deposit would not be refunded. I found that extremely disappointing, especially after I had spoken with her personally about my concerns. There was also a major lack of transparency regarding the anesthesia charges. The anesthesiologist told me the dental office had informed them that my son's procedure would take three hours, and I was being asked to pay the full anesthesia cost based on three hours. When I questioned the dentist directly, she told me she could actually complete the procedure in two hours. Had I simply paid what I was originally asked to pay without questioning it, I would have paid for an additional hour of anesthesia that apparently was not needed. That situation made me question the transparency of the entire billing process. Between losing $600 in deposits and discovering the discrepancy in the estimated anesthesia time, I no longer felt comfortable moving forward with this office. I tried to resolve this directly with the dentist before sharing my experience publicly, but unfortunately, nothing was resolved. I fully expect the office may respond to this review with an explanation or justification, but I wish that same effort had been put into actually resolving the issue with me when I contacted them directly. A response to a review does not change the fact that I lost $600 or address the concerns I raised. Based on my experience, I strongly recommend that parents get all deposit policies, procedure costs, estimated anesthesia times, and refund policies in writing before paying anything and ask all the questions you have.

During a recent appointment with my child, I observed concerning conduct from the primary doctor,…read morewho publicly yelled at one of the dental assistants. This created a stressful and unprofessional atmosphere in front of patients. As a parent, I expect a calm, professional healthcare environment for my family. Due to the way staff members were treated, I am seriously reconsidering continuing care at this clinic." The Drs. Name was Dr. Awa. Awia, not sure how you spell It. Most doctors should really take a note on this! Without assistants help they wouldn't be running a business. Hope that poor assistant is ok and hope they value her work somewhere else. She did not deserve to be humiliated like this!!!!! Unacceptable!!!!

If I can rate 0 stars I will. This clinic always has long wait BUT very quick service. First time…read morewe came here my son was traumatized cause they had to hold him down (arms and legs) for dental cleaning. Mind you my son loves his previous dental office from out of state. After the visit my son told me to find a better doctor. I mean come on! If you are understaffed you still have to provide good service. 2nd time we came cause of urgent visit we waited close to 2 hours and was only seen for 5 FUCKIN mins. Was wrongly charged which I still do not know why multiple people in one office will tell you different things and charges like I was charges $39 another person told me it was $5.95 the at check out they said it was $41 so?????? In the end I got a refund and was charged $20. So??? That day another lady was also complaining about charges in her insurance so beware

I took my 2 year old to his first dental appointment today and this place is fantastic! All of the…read morestaff are wonderful and knowledgeable. And the office decor is so cute. They were wonderful with my son who hates people touching his mouth. So glad I found this dentist.

Dr English, the other doctor and the staff are the BEST! We have been going to this office for 13…read moreyears, ever since my big kid was 2. Patient, gentle and caring from everyone who works there. We had an emergency call after hours last summer and Dr English did a great job. I wouldn't take my kids anywhere else.

Dr. Aquino takes her time and makes you wait. But when she starts cleaning your teeth, she's in…read morehurry. Not recommended.

The staff was very efficient and was great at patient education! The teeth cleaning and x-rays were…read morea step-by-step process. They referred me to a periodontist who is my next visit. Being I don't have dental insurance, I feel the pricing was very fair. At $198 for the cleaning and x-ray service . I would definitely recommend this dental clinic !

We came here as a family! And got all our teeth examined and cleaned. We enjoyed our visit!…read moreEveryone was awesome and friendly!! They go above and beyond with customer service. The services they provided were awesome. The ambience of the waiting room doesn't feel like your typical dental office. They play awesome music. They played Disney music for my little one. My toddler loved everyone and she had an amazing experience as it was her first time at the dentist!!! Dr. Salaveria, Michelle and Kyra made my little one's experience so awesome that she can't wait to come back! I recommend you bring the littles here for an awesome experience My fiancé and I love it here and will continue to come here for the rest of our dental work

I've been a long time patient of Dr. Jackson, since 1985. I can admit that I did have my…read morereservations changing dentists when Dr. Jackson retired. I was a bit skeptical of changing over to Dr. Salaveria, as I've never gone to any other dentist. I was pleased to experience that Dr. Salaveria and his team are warm and welcoming. Their waiting room is modern and inviting with the soft sounds of classical tunes. It may be a new team working here on Capitol Street, but I feel my teeth will always be well taken care of by Dr. Salaveria and his team.

Definitely I recommend Dr. Gupta. She's very caring and professional. She did an amazing job taking…read morecare of my teeth and even did extra work. Dr. Gupta will listen to your concerns and explain what's the best treatment. I will definitely return to Western Dental.

They are horrible when it comes to appointments!! 2:00 pm appointment scheduled won't be seen until…read more4:00pm! 3:00 pm scheduled won't be seen until they are almost closed! You can come in early, NO POINT!! If you have 1:00pm appointment someone who comes in with 2:00pm appointment will be seen before you! It makes no sense! They need help with their scheduling team! It's like they give 20 people the same appointment! Come on now western dental! You have to do better with this. This is the only location that is VERY BAD WITH APPOINTMENTS!!!! They would take a walk in person to the back before the person who has an appointment scheduled!

In 12 years the quality of care hasn't changed, even though my relationship with the dentist has…read more After moving overseas for 5 years, they picked immediately back up with my continuity of care. I've had Invisalign since returning and my regular maintenance. I've also started using a Flaus flosser and NOBS toothpaste which has been a game changer. My last visit was the best progress report my gums/teeth have ever gotten and may I say that I actually love going to the dentist now?! Everyone is lovely and I can't speak highly enough of the updated equipment and techniques they use as well. 10/10!!!

This review is solely about the receptionist. I decided to re-establish myself at Glen Cove Dental…read more Mind you I've been coming here off and on since high school (I'm now 41). I was also made aware that Dr. Jackie does ortho treatment and decided to schedule an appointment. Made the appointment for a cleaning and ortho consultation. On the day of my appointment I arrived on time. Everything seemed to be going smooth until I gave the receptionist my address. I was then interrogated with questions like "Why are you coming here" and "Why did you come back". There was no thank you for returning or we appreciate you being a loyal patient. Almost felt condemned about my choice to return. It caught me off guard but I explained how I liked Dr Jackie and how I really felt comfortable with her service. The receptionist kind of just stared and said "oh ok". I get to the back and I thought I was taking regular X-rays and I was told the images were for the ortho consult. I apologized for the confusion and explained that I moved forward with another Dr. for ortho and just needed the cleaning done. I also explained during a confirmation call that I no longer needed the ortho treatment just the cleaning. The hygienist returned with the receptionist and she said "I'm confused on why you're here". I explained again for cleaning services. She said "well you went to all these places how do we know if your insurance will cover the X-ray". I explained to her those Xrays were done by orthodontist and that's just a panel view not a dental X-ray and I paid for that out of pocket. She went on and on about my last dentist and you went to so many prior dentist and I don't understand why you're here. At that moment I didn't know why I was there allowing her to speak to me like a child. I said "can you call met life and see when the last submission for X-rays was". She said no and gave an exhausted explanation about her having to call my prior dentist. Mind you I went to one orthodontist who I moved forward with treatment with and my prior dentist who I mistaken my last appointment date. After I left I called met life to confirm all service submissions and come to find out I was actually seen the end of last year so none of my money was used nor has anyone submitted anything for payment. I'm sure the receptionist could've done that. Anyway, I told her I would reschedule and just her lack of professionalism threw me off. Does it matter if I drove from Brentwood? All you need to know is I like Dr Jackie and it's not coming out of your pocket. I sat in my car for five minutes going over in my head if I should walk away or stay and deal with the rude receptionist because I like Dr. Jackie's work. Just knowing I would have to deal with the receptionist made me walk back in thank her and told her I'll just keep my previous Dr. It was no "let me change your mind" no "how can we keep you as a patient". She has the nerve to wink and said okay. No care in the world. Wasted gas, toll and time. Worst part is I lost a great dentist like Dr.Jackie.

Truly pleased with the service and knowledge displayed by the Dental Team and Dr. Ledda in this…read moreoffice. Going to the dentist is one of the most anxiety filled task in life for me. I soooo scored here! Dental receptionist was very friendly and patient. I arrived early and was able to observe many scenarios from regular visits/check ups to one patient being in excruciating pain. During the entire process the receptionist was genuinely understanding and kind (which is now rare in customer service). The dental tech as well as Dr. Ledda listened to my concerns before diving in my mouth and assuming they knew what to do and where to go. There were questions asked by both of them and detailed notes taken. (Love it) I had work done that in the past had left me in a bit of what I felt excessive pain. Dr. Ledda was very clear on after care and how to avoid excessive discomfort. So pleased with the outcome and healing process. Truly a dental office that cares.

I went with a family member to an appointment and wanted to share some feedback in hopes it's…read morehelpful. Over time, my family member has experienced a few frustrations that contributed to feeling unheard or not fully supported. One of those included calling multiple times over several weeks without receiving follow-up, though that was just one part of the overall experience. My first off-putting experience happened right when we walked in. There was no greeting, no hello, and no check-in--just brief eye contact followed by silence as they turned away. We weren't sure what to do, so we sat down. A few minutes later, my family member's name was called. While this may seem small, first impressions really matter and help set the tone for a visit. During our time there, I noticed another situation at the front desk that stood out. A client was waiting there for quite some time while staff were present. When he was finally acknowledged, he was asked, "Are you ok?" and then told, "Oh, I thought you were waiting for a ride." A simple greeting and asking how someone could be helped would have made the interaction feel much more welcoming. It wasted his time. After the client left, I overheard staff comment that "he could've said something." While that may have been said casually, clients shouldn't have to speak up just to receive assistance. The front desk is the first point of contact and sets the tone for the entire experience. I also overheard a phone call where the tone felt dismissive, with comments like "well, you called us, so I'm calling you back" and "I don't know what you need, you called us." After the call ended, there was further conversation between staff that seemed to make light of the situation and the patient. Hearing this while other clients were present felt uncomfortable. Overall, being attentive, welcoming, and mindful of tone and conversations--especially in shared spaces--goes a long way in making people feel respected and valued. I'm sharing this feedback in hopes it leads to a more positive experience for future patients. Since there's quite a bit of negative feedback here. This is your business-your name is on it. Your staff is a walking representation of you. They either help or negatively impact your brand. Customer service is a basic skill. Being kind, respectful, mindful and most importantly-professional, should be a non-negotiable. And based on the reviews, seems as though there is no accountably as the experiences seem to continue. Considering many of their patients may be senior citizens-there should be a standard with the overall experience provided. A standard to uphold and accountability.

They were able to get me in on an emergency vist. Excellent…read moreservice and very pleasant staff. I would go back if I lived here.

Decent dental place that takes my delta dental. Same day crowns. They were really thorough with the…read moreexam. This is my dentist now that I've moved from Sac.