I was hesitant to write this review because I am not one to bash on "small business'" and the owner did call and apologize for her actions after I let her staff know I was unhappy with their services and lack of professionalism but I still feel compelled to warn others so they do not go through the trauma my daughter and I went through. After discovering my 6yr olds cavities,I specifically chose to go to Dr Clifts office after seeing her high ratings on yelp and figured this woman must really love kids and have lots of patience seeing as she seemingly made her life career serving kids dental needs. We have denti- cal and I was pleasantly surprised they accepted our insurance. After coming to the consultation, Dr Clift seemed nice and told us my daughter needed some caps put on. On procedure day, to address one of the cavities, my daughter was extremely nervous. She has never had any kind of procedure like this before. When we were called back to the room, I noticed there were no other patients, just Dr clift and 2 dental assistants. As soon as we walked in the room, the assistant told her to sit in the big chair and before my daughter even sat down all the way, and before I had fully entered the room, a laughing gas mask was placed over her face. She got really nervous and asked what was put on her face? There was no asking me, if they can start the procedure, just basically started drugging up my kid without permission or without explaining to her what was going on or what to expect. At that point my daughter started asking lots of questions as to what was going on, what she should expect ect. The dental assistant picked up on this and then was very good at explaining all the tools and what to expect from the cleaning phase (not the rest of the procedure). Other than the initial walk in, the dental assistant was great. Warm, kind and patient. Dr Clift on the other hand, not so much. I first sat in a chair towards the back of the room where I was at my daughters feet/legs. Dr Clift moved my chair closer to my daughter so that I could hold her hand. Dr Clift then proceeded to go on a rant about me needing to "stay in my lane" and not get in her way or I would get "smacked" . She claimed to have already had a patient's mother get "smacked' earlier that week. Claiming the woman got in her way and accidentally got hit. She said she is "Beyonce" and I need to be like everyone else and stay out of her way. I understand letting people know how important it is to stay out of the way but the little rant was unprofessional. I even asked her if she wanted me to move from the place SHE placed me at. The next 30 min or so went downhill pretty quickly. At one point my daughter said that she was in pain and started to scream a little bit saying she wanted to stop. My daughter was shaking and terrified. I couldn't help but feel like everything was so rushed and if Dr Clift had explained " hey I'm going to start using a drill, it's loud, don't be scared, etc etc" things could have gone smoother but no she went all in with no explanations or reassurances. Other than Dr Clift showing me that my daughter was "numbed" she gave no explanation of the procedure or what to expect. When my daughter started screaming (keep in mind no other patients are in there so she isn't scaring any other kids. Although when we went for our consultation there was a screaming kid which frightened my daughter, but at that time I didn't hear Dr Clift react the way she did with my daughter) At that point, Dr CLift grabbed my daughters shoulders, got in her face and yelled "NO! This is my house! We don't do that here in my house. No!No!" I was shocked, I couldn't believe someone who is supposed to be a professional in pediatric dentistry would react like this, I would expect more patience and reassurance not further traumatizing my child from an adult stranger grabbing her and yelling in her face. She kept claiming she is trying to hurry up "and get the poor baby back in mommy's arms" but I don't believe that to be the case because Dr Clift actually left the office before we did, running out the door saying she was going to be late for her own dentist appt. Dr Clift also told me she would never work on my daughter again without first putting her to sleep under anesthesia, which I would never trust her to do. Before she left my daughter told her that that experience was a "nightmare", in which Dr Clift replied " yeah, yeah," put up her hand, rolled her eyes and walked out. Later that evening, I told Dr Clift how I felt (professionally). She felt the need to remind me that my services were at a discounted rate, so I guess that's why we didn't get the service and patience everyone else does. My biggest regret is that I didn't advocate better for my daughter and didn't walk out before the procedure even started. I Recommend avoiding Clift especially if you have denti-cal. Expect discrimination and poor treatment read more