My 8 year old was a first timer to Dr. Claus this week, and we are so happy to have found this…read moreoffice. Everything was super clean, all the staff were incredible, and Dr. Claus was super amazing with my daughter. We were relieved she had no cavities, so I guess that makes the visit even better! She did need an extraction of a baby tooth and he was able to do it at that appt. My daughter had her first experience with happy gas, so she was a very relaxed and kept saying she didn't feel a thing. They gave her a few tokens at the end of the appointment to use on the prize machines in the waiting room. That was the highlight of her day! All in all, 5 stars based on the office itself, the staff, Dr. Claus, ease of adding on treatment the same day and taking Delta Dental PPO!!! We are looking forward to a long standing relationship with Dr. Claus!

We checked in for my daughter's appointment and were in and out so quickly! The staff was…read moreincredibly kind, and the doctor was so sweet My daughter already can't wait to come back for her next cleaning. We love this place!

I arrived during office hours (3:45pm on Friday) to check over our paperwork as new clients to make…read moresure all the billing was in order. The secretary ignored that I was at the door and I was sent to voicemail twice while standing right at the glass door. It wasn't until I got back in my car and it was time for her to clock out that she called back. If your insurance is not exactly how the secretary thinks it should be, she will not schedule treatments. She relies on her own experience rather than insurance procedure to determine whether or not this office should treat your children or not. Hoping this is an isolated situation and not reflective of the office as a whole because what was once feelings of excitement over having a pediatric dental and orthodontic office 5 minutes from our house has turned into a front desk nightmare.

If you don't want to be discriminated by Mr. Adair, then do not come here! He was so rude! As I…read moresaid in my review on Google, I wish there was cameras in the consultation room because he was flat out, discriminating me. And this doesn't have to be about race, but he definitely was discriminating me as a young parent. Basically blaming me for not bringing my daughter any sooner or else she would've been able to get something done which is funny because I was able to seek a second opinion from another doctor that specializes in airway and my daughter is getting treatment now, so be careful where you end ur search for a good orthodontist. And the crazy part is my kids have gone to the dentist since they had teeth. So for him to say, I didn't bring her in time wasn't a lacking on my part. He was just negative Nancy the whole conversation. Asking what would I like to know instead of driving the conversation into what he sees and how he can help he flat said there's nothing he could do for us and I said nothing.? and he said nope flat out. So I kept pushing for a better answer and finally he said maybe when she's older and I said well thank you for finally giving a positive response and he just said I could take it how I want. I honestly like this dentist because of Dr. Emily, but once I met this man, I honestly changed coming to this office period. BEWARE

We moved to Fairfield almost 15 years ago, our kids were Dr Aubuchon' patient, Dr Anita Ford'…read morefather. Than he retired not long after and we continue with Dr Ford. We had to change dentist couple times because of insurance . During that time we were realize that Dr Ford is the best dentist! We switched back right away. All my 3 kids never have problem, she never suggested anything extra other than what is necessary! Now my oldest is an adult has to say goodbye : ( All my nieces are Dr. Anita Ford' patients too. The staffs are very very nice and professional, the place is very clean, bright and cozy. I always recommends her to my friends. She is the best!

Dr. Ford is amazing! She's gentle, caring, and incredibly personable--exactly what you'd hope for…read morein a pediatric dentist. She's made my children feel completely at ease, and we could tell right away that we were in great hands. The dental assistants are just as awesome--kind, patient, and so good with kids. The entire office has a warm, welcoming vibe that helps take the fear out of dental visits. The kids always look forward to their reward treasure chest with super cute prizes: Highly recommend Dr. Ford and her team!

Update** They were amazing until Kidscare dental took over…read morethis office. We were going to kidscare dental in vacaville long time ago and decided to switch when we realized how they just wanted to do extensive treatments to make money. We went to rolling hills for second opinion and loved this place for years. The dentist we see at Rolling hills is fine, very quick and checks the kids for less than 5 mins. The problem im having is their billing dept. They keep sending me multiple text messages about outstanding dues, when I call them asking for what I am getting charged for, they have no idea what the charge is for and its just "an estimate of what my insurance isn't covering" I ask them to stop sending me texts until they can tell me what my actual amount is, they said they cant. Mind you this is just for routine cleaning for my kids and I've never had it not covered by my insurance. I would also like to add that when they first sent me the bill, I blindly paid for the amount and then found out that I was wrongfully charged and had to go through a lengthy and annoying process foe a refund. I will be switching dental office and recommend other people to look elsewhere.

I've been going here literally my whole life and it just completely shifted into a terrible place…read moreever since they went under new management. There is hair, trash, and dirt all over the floor you can mistake this place for a barber shop. couldn't take a picture but the light was so full of dust and dirt that the light looked brown. The only clean thing i've seen clean is the top of the patient chairs. The staff is nice but it took almost an hour to even start the appointment which is genuinely ridiculous. Additionally it's hard to schedule an appointment in orthodontics why are they only open 3 days a week? Management seems cheap and not concerned about quality care for patients .

My son has received the best care in this office…read more The staff and Dr. Rochelle are AMAZING! Lillian at the front desk was so helpful and reassuring with all my questions. Today my son came in for two fillings under oral sedation and use of laughing gas. The whole team made my son feel extremely comfortable which in turn had me feeling comfortable. My son has several allergies and had many previous reactions so I did come in a little anxious myself. As a manager in healthcare I always tell my staff that we need to treat our patients like family. At todays visit I felt just that from Dr. Rochelle and her team.

We were patients at this practice for several years. While our children generally enjoyed their…read morevisits and the hygienists were consistently kind and patient with them, our overall experience declined over time. As parents, we asked reasonable follow-up questions about our children's dental care. Unfortunately, these questions were often met with condescension, inconsistency in information, and a lack of transparency. The final straw was receiving a written communication that included a highly inappropriate and alarming term, which even if sent accidentally, significantly undermined our trust of this practice and their sense of professionalism. Because of these issues of the practice, we've decided to seek care elsewhere. This may be a good fit for families who are comfortable not asking many questions, but it ultimately was not the right fit for ours.

Ya'll ready for a superhero/save the day story? Well, here it comes…read more So, Dr. Angie and the staff at Napa Pediatric Dentistry are absolutely amazing. I hope they all move to Illinois so I can have them be my kids peds dentist location. My family and I were in Santa Rosa for a family wedding. The wedding was on a Sunday and my 23 month old daughter was the flower girl in the wedding. Sunday morning at 7:30AM my poor girl tripped into a set of stairs and knocked several teeth loose (one horribly loose). After some emergency consultation on Sunday we knew we had to wait until Monday morning in order to attempt to have someone see us. I called atleast 2 dozen Dentists, peds dentists, and periodontists within a 30 mile radius on Monday morning and every location was either closed, docs were gone or they didn't see kids. I was lost. My baby girl was in pain. And I didn't know where to turn. Fortunately, Dr. Angie's office was recommended for me to contact by one of the practices that couldn't see me. It would be over an hour drive but after they heard about our situation they vowed to try and squeeze us in. Keep in mind they had a fully booked day and were short staffed. We made the drive and they squeezed us in between patients, all while respecting the appointments and privacy of their current patients (not an easy task to do! I was impressed). They did a visual examination of my daughters teeth and knew xrays were needed right away. After Xrays, it was apparent that a tooth needed to be pulled. My wife and I already knew this and so did Dr. Angie and the team, but proper examination was needed. My poor girls teeth looked rough and it had to be done before we headed home. Dr. Angie and her team exceeded any expectation of bedside manner, love, care, comfort, and expertise that I had walking in there that day. We completed the procedure and 10 minutes later, my daughter was visibly doing better. We are home now and she is a happy girl. We have to keep a close eye on the other affected teeth, but she would not be where she is if it wasn't for Dr. Angie and her team. If you all decide to move to Illinois, I will be the first to sign up my kids as your patients. You brought more than just care to my baby girl, you brought it to all of us. Thank you! Thank you! Thank you!

Ok first off, OMG THEY ARE AMAZING!…read more My 2 year old always puts up a struggle when we brush his teeth in the morning and in the evening. He was a bit hesitant when we walked in but the assistant (sorry I forgot her name) was so gentle, sweet, and really caring. I seriously thought he would be fighting the entire time and he literally let her look at his teeth with the mirror and all the tools without a fight/cry/whine! Hands down the best experience... FYI, it was his first dentist appointment!

I came from out of town when another dental office was unable to install a crown propery. Parkside…read morewas amazing! Crown was a perfect fit and looks natural, too. Wonderful staff and ample parking. Located near shopping if your ride is waiting for you.

I've been a patient at Parkside Dental since I was a toddler! I'm turning 28 this year, and this…read moreplace has been my go-to dental office for as long as I can remember (literally). I've had everything from routine cleanings to more involved procedures, and the staff has always been friendly, welcoming, and professional. One of my fondest memories is from when I was a kid, playing Magic School Bus on the computer and Spyro on the PlayStation in the waiting area with my siblings. Even as I've grown older, I've continued to feel like family here. This past year, I took a brief break from visiting while transitioning jobs and insurance, but the team at Parkside Dental noticed I hadn't been back and reached out to help me get back on track with my recare appointments. They made it incredibly easy to work through the insurance switch, even communicating via text to make sure everything was sorted with my new plan. I really appreciate their extra effort to ensure I was taken care of. I honestly can't speak highly enough about this office. The staff is amazing, the care is top-notch, and I truly feel like they go above and beyond for their patients. Highly recommend Parkside Dental to anyone looking for a reliable and caring dental office :)

The dentists, orthodontists and dental assistants are all excellent! Sadly, there is one woman at…read morethe front desk who is incredibly rude, and this makes the overall experience less than positive. She needs some support with this or needs customer service training!

Sometimes breaking up with a dentist is just necessary for your sanity…read more I found Kids Care Dental after a frustrating dental saga. Our longtime dentist retired and the next office I tried, Vacaville Dental Group, randomly stopped taking our insurance after onboarding all four of my kids. Instead of being upfront, they tried to charge us and kept saying they were "working on getting back in network." Weeks turned into months, my daughter needed a checkup, and the front desk response from a lady when I called was... let's just say, less than warm. Immediate nope. Cue Kids Care Dental, aka, why didn't we come here sooner?! This place is clearly designed for kids and parents who value sanity. TVs on the ceiling, sunglasses, headphones, and a calm, welcoming vibe that immediately lowers your blood pressure. The dentist is one of the kindest, most patient humans, she genuinely loves working with kids, and it shows. Every staff member was wonderful. While I was there, another little patient had a hard time leaving a toy behind, and an employee simply let him keep it. Meltdown avoided, mom relieved, kid ecstatic. Honestly, I almost asked if I could have a toy too The only small hiccup: calling initially routes to a call center, not the clinic, which made asking questions a bit annoying. But they texted me the paperwork the day of the appointment, I filled it out before we arrived, and they told me I can text the clinic directly going forward. Problem solved. I'm officially switching all of my kids to Kids Care Dental, and I wish I had done it sooner. 10/10 recommend. Your kids, and your blood pressure will thank you.

This place is awful they don't explain anything. We came from a dentist office in Vacaville due to…read moreour insurance changing. My daughter had an appointment but has some cavities to address. Upon her dad taking her today, they had some difficulty finding the place. My phone is ringing at 3:33 her apt was 3:30 to see where she was! After the appointment nothing was articulated as to what the next steps were to be. She needs a root canal and the only thing he was told was a referral to endo. Yet she still needs 3 cavities filled. Oh but that's another consultation to come up with a treatment plan. When we went to Dr Bosler we left with a treatment plan and a clear understanding of what was needed!! Now I'm still at square one trying to resolve my daughter's issues. Don't go here if you expect great customer service, you're not going to get it!!

I went in for an exam and there was no front desk receptionist you talk to a screen. I got an X-ray…read moredone and the lady was talking on the phone while doing it. The guy that checked my teeth said he would give me referrals and told me they would get back to me. Still no call back. Extremely unprofessional and they only did an exam not even a cleaning. My teeth were hurting and they said everything was fine. Bad waiting time for nothing.

I honestly don't understand how this place has 5 stars. They provide only the most basic care and…read morerefuse to do any real treatment. If you have medical or limited dental coverage, don't even bother--this office does nothing beyond the bare minimum. Every visit ends the same way: a quick checkup, a basic cleaning (the kind you could do yourself at home), and then a referral elsewhere. They repeat things you already know instead of addressing actual dental needs. It feels like a complete waste of time. I would never recommend this place, especially for kids. If you're looking for more than just the bare minimum, I strongly suggest going somewhere else. *********** While I fully understand that a child's safety is a priority, the care provided here is still far below expectations. My child was calm, cooperative, and sat through the X-ray and exams without issue, yet the doctor still refused to attempt the necessary fillings. Instead of trying, the assumption was immediately made that she might move--without any effort to treat her. It is also concerning that no details were shared regarding her actual dental needs. I was not informed about how many cavities she has, what procedures would be required, or what treatment plan was recommended. The default response was simply a referral, which seems to be the standard whenever insurance coverage is not ideal. Additionally, the implication that my child is in this situation because I do not care for her dental health is both offensive and unfounded. You have no knowledge of the circumstances, and to make such assumptions only reinforces the impression that patients are treated here with a dismissive, one-size-fits-all approach. Not every child is the same, and they should not all be boxed into the same category. Families deserve providers who will make an effort and offer treatment options beyond doing the bare minimum or resorting to putting a child under anesthesia for even the smallest procedures. Your response only comes across as an attempt to defend yourself rather than addressing the actual issue or providing any resolution. This does not reflect accountability or concern for patients. The so-called "5-star" rating is misleading. The reality is that this office does the bare minimum, avoids treatment, and immediately refers patients elsewhere rather than providing proper care. Parents bring their children here expecting help, not excuses, assumptions, or dismissive remarks. Until there is a real effort to listen to patients, treat each child as an individual, and provide solutions beyond referrals and anesthesia, these positive ratings mean nothing.

Please understand that while a business advertises that they accept certain insurance, there is a…read moreprocess. Please make sure you ask questions and understand the process. For instance, they may "ACCEPT" your insurance- as long as YOU pay upfront and get reimbursed later this is NOT where you have your insurance on file and are covered for a certain amount and only have to pay a co-pay or if it goes over that amount. Even when I was speaking with an employee, I had to ask questions for clarity when they said that they did "ACCEPT" the insurance, but there would have to be a reimbursement. It was not explained WHO would be reimbursed, me or the dental office. Although you have your insurance, you are still handling the entire process of payment and reimbursement to yourself, depending upon what services are performed- the insurance company may or may not cover a certain amount of money for certain services, you may just have to pay out-of-pocket altogether. I am giving a four star because of the lack of clarity when advertising that all insurance or specific insurance is accepted and then for the employee to not be able to thoroughly clearly or properly explain the details. These little details can be confusing and detrimental to a client. Hope this helps.