STRONG four stars! I'm definitely a fan and would use them again in a heartbeat.
I didn't hire them directly, but a contractor I hired hired them as a third party removal service to remove a boiler in my house.
Initially, I was upset at Unlimited Removal. They didn't come on time, a second appointment was made (through the contractor I hired), they idled outside my house for an hour in an unmarked truck without knocking. Eventually, I went out and did the awkward "Hey... can I help you?" thing (pretty sure it was for boiler removal, but not completely?), and then I was kind of pissed off because they said they were waiting for the contractor I hired (Addario's Services) to show up, when I hadn't heard anything about that.
THEN I found out what happened. Addario's was complete crap at coordinating multiple parties. Unlimited Removal wasn't getting the right times for the appointment. Addario's told them to wait for someone to come out to disconnect the boiler first (even though it was already disconnected), which is why they were in front of my house for so long -- waiting for someone who was never coming.
They were really just doing the best they possibly could with the information and mixed messages they were given.
Once everything was straightened out, they worked quickly and efficiently at the job. Because of the pandemic, they wore gloves, well-fitted KN95 masks, and booties. They were super nice, friendly and really went above and beyond with sweeping and cleaning up the construction mess in the basement. I never thought that something as mundane as "boiler removal" could leave me pleasantly surprised -- but I was really blown away by their professionalism and the quality of their work!
Only reservation -- I was still a little weirded out by the unmarked tractor trailer truck idling right outside my house on a quiet side street for an hour. They probably could have done more to contact the company once it was clear they weren't showing up, or maybe let me know who they were or why they were there. They were reading in the cab and maybe time got away from them :) Not a big deal all things considered, and, like I said -- it was really screwed up communication they were dealing with! read more