Dariella was amazing at helping me with everything I needed. she is very patient and super nice. I…read morewill definitely be recommending my family and friends to come here

Lamentablemente hay quedar una estrella para poder dejar mi comentario de lo contrario les pondría…read more0 no caigan en esa trampa que te venden un protector de pantalla por $60 y que te lo cambiarán cuando se arruine no es cierto es una forma de estafa te pondrán mil excusas cuando trates de hacerlo aparte de su señal que es una mierda te venden todo por más del 500% de su precio

I would like to recommend James for the quality of his work. He repaired my iPhone 14 when the…read moreLightning charging port stopped working and the piece needed to be replaced. He gave me two options for the repair, and I chose the original part. His prices are fair, and the quality of his work is very detailed and professional. I trust him and appreciate his integrity. My phone was definitely in good hands.

With my iPhone 14 Pro Max suddenly losing its ability to charge through the charge port, I…read moreimmediately went into a frenzy, figuring out the right place to take it. Knowing how insanely expensive the Apple Store tends to be as well their ridiculous wait times to get an appointment, I needed to act fast for a very quick fix. Cellular City Phone Repair was referred to me by my father who has always had great experiences with the owner, James. Now having conducted business with him, what I can say is that James is a gentleman who provides very fair prices, great service, and super helpful tips. I called in the schedule an appointment early in the morning and he encouraged me to come in, so he could inspect my phone to get a better understanding of what my problems were. He saw me immediately, and gave me a turnaround time of about four hours. Given this wasn't scheduled in advance, and when I returned to the store he was just finishing up, I couldn't have been more pleased to have my phone functioning normal again. After receiving payment, he mentioned that I should call back if any issues occurred after the service. From his friendly and respectful demeanor, as well as great reputation, not just with my father, but also from multiple comments listed on Yelp and other review platforms, I believe his word to be true and well definitely return if I ever need any other service for my smart phone. I highly recommend Cellular City Phone Repair and encourage anyone in San Leandro or in the accompanying East Bay to go here if/when in need of a phone repair. I rate this business a well deserved 5/5.

Great spot ,amazing customer service and amazing product …read more Always recommend this spot whatever I can!

Replaced my iPhone 15 screen in 15 minutes for a decent price, much cheaper than the Apple Store…read moreand looks great. Also added a free new screen protector for me which was very thoughtful. Professional service. Highly recommend!

Love these dudes! They always come to the rescue after my clumsy ass drops it and shatters the…read morescreen lol. On top of giving excellent service, they also are just very polite and good assets to the community!

no i do not recommend because they messed up my sisters i phone ! she was really upset!!read more

I came in on a Saturday, shortly after they open. I waited about 25+ minutes. There was only one…read moreattendant who was helping someone. He said someone would be back shortly to help me. The person helping me quickly knew that the reason I was not receiving or able to text phone numbers that are non-iPhone was because the RCS setting. What I'm determining is that because I access the cloud about a week and a half or two ago that this alters the RCS setting. It looks like when Wen is on the other is off. So I guess I can't access the cloud if I want to be able to contact numbers that are not using iPhone

The appointment taking employees that greet you and put you in queue are the real MVPs. Took a good…read morebit to get to the front of the line 45-50 minutes. But once I got up there I was able to upgrade my phone and change my plan. All went great, very fast, probably 5-10 had my new phone and was down the road. On a previous non holiday season experience the employee was knowledgeable and helpful. It set it up for this visit.

I had the battery replaced on old iphone7 that many repair shops refused to service. Soula at Anb…read moreprovided immediate assistance, promptly and professionally at a very modest price. The phone is working great now. I highly recommend this service provider.

So I did a silly thing and took my "cracked" phone to get repaired. Turns out my phone was not…read morecracked. It was the screen protector that cracked. The lady there was super nice about it even though I made a lame mistake and she probably could've earned 200 bucks off of me. I ended up getting the screen protector replaced and it was efficient and well done.

I would like to extend my sincere appreciation and special recognition to Ms. Christina Weng for…read moreher outstanding customer service at the AT&T store in San Leandro. Last Sunday, my wife lost her phone. We received the replacement device yesterday, and I immediately contacted AT&T customer service at 800-331-0500 to transfer her phone number (ending in 6262) to the new device. Unfortunately, the representative mistakenly transferred my number (ending in 9805) instead. This error occurred while I was en route to a colleague's 30-year retirement celebration, leaving me without service. After returning home to connect to Wi-Fi and speaking with customer service a second time, the representative confirmed the mistake and recommended that I visit a local AT&T store for assistance. I called the San Leandro store around 7:00 PM to inquire about wait times and was advised that no appointment was necessary. Upon arrival, Ms. Christina Weng assisted me immediately. She demonstrated exceptional knowledge, professionalism, and efficiency, resolving the issue and restoring service to both phones in less than 20 minutes. Her outstanding support completely turned around a very frustrating experience. Ms. Weng truly deserves high recognition--potentially a raise--for her excellent performance. I would give her the highest possible rating. For other customers, I recommend calling the store ahead of time or scheduling an appointment before visiting.

Terrible service, rude and incompetent staff. 2 + hours wait times. It absolutely ridiculous to…read moremake a customer wait endless hours just to pick a a device that was fully paid for and processed online. Deplorable establishment and company. But this is the state of everything. Companies making incredible profits and offering 0 customer service. The word no longer exists.

I will give one star because my experience with the guy was good except the old woman. She was…read morerude! She said we were wasting her time. This is the worst experience I had. Do come here!! I would highly recommend people don't come here. It's not worth your time to deal with her! Very rude!!!

I would rate this as a zero star, but I can't. This place is…read morea bad place to get your phone fixed. They told me that it costed 85$ to fix my LCD on my phone and it'll take them a week and they would call me. It has been two weeks with no phone call, and I called them asking where my phone is and they have no clue where to find it... They hung up on me, and called me three times just to tell me that they couldn't find my phone or it was at someone's house... This is really unprofessional. Doesn't seem like they care about the customer's property. Once they gave my phone back in two weeks, my phone was still broken... They only gave me a 5$ discount... And I had to give it back to them to fix it, but now it's taking another 1-2 weeks to repair it. They need to owe me a new phone, because they broke my phone and still charging me most of the price...I want to speak to the manager to give me a new phone, but don't even know who the manager is?... 3-4 week to get my phone fixed? With no store hours and contact number to call? That's really inconvenient and unprofessional.

Top rated I came in at the same time has a few others and…read moreThe gentleman quickly and quickly served all of us. The gentleman that dealt with me quick and professional.

My daughter dropped her iPad and it cracked the screen really badly-- I almost didn't even want to…read moreattempt to fix it. It was literally shattered. I brought it here and they worked their magic-- also informing me that because it was shattered so badly that there's a possibility that the finger print would no longer work. They were able to fix the screen and the fingerprint still works! The only downfall was that it took a bit longer than they quoted us. But worth it to get it fixed!

My iphone 13 would not charge or hold a charge. I called Louis and he told me what time to come to…read morethe store. When I arrived, he explained that he needed to do some tests and asked me if I could come back or wait 15 minutes. When I returned, he explained that I needed a new charging port and a new battery. He took the time to explain how he had found these were the two issues, how much it would cost and that he would call me on my wife's phone when it was ready. When I returned to the store, he showed me the parts removed and gave them to me. He charged what he had quoted, and the phone is working perfectly.

Excellent customer service and knowledgeable!! Lewis transferred all my data to the new phone for…read moreme. I was embarrassed that I couldn't do it myself. Lewis graciously explained what he needed to do. All done in a lightening fast speed.