They got my wheelchair fast they did all of the work and delivered it to me with a technician to fine tune everything . The experience was great!! read more

Took a while but that was the insurance company. They kept me in the know about everything

Terrific support in the application process for a mobility scooter, keeping the process as smooth as it could be. Your delivery driver went way above and beyond to help me get the right chair for my needs and delivering it where needed after I had a medical episode. I really appreciate the extra mile in service. read more

Terrible company with no customer service. Scheduled pickup of their equipment 1 week ago. Called this morning to ask for a window of time they would come and they could only tell me by 4:00. At 4:30 I called and they said I was never scheduled for today. I told them I would not be home the rest of the week and they kept saying they would come tomorrow. I had to repeat this 5 times. I finally hung up. read more

I broke my tibia and fibula over a year ago and I am still dealing with these ridiculous people! First, it took about 2 months for me to get my wheelchair because they had the pickiest requirements ever and kept blaming the insurance even though my insurance was great and said they'd approve it right away. I was literally using an office rolley chair to go to the restroom and could not leave the house without the wheelchair. I called them every single day! I FINALLY get it and thought it was done with. This year they start calling and saying they need my new insurance info. I tell them over and over again I don't have insurance now and they just can't comprehend that. They say my wc was on rental even though my insurance has paid 1000s, well over the cost of the actual wc. They call me about once a week asking for my insurance info. Every week I tell them I don't have insurance and am already in severe medical debt so I don't know what they want from me. One guy eventually symphatises with me after he realizes there's less than $100 due and my insurance already paid well over the cost. He says not to worry about it and it's taken care of. A month later the calls start again asking for my insurance. I get so frustrated and say just take the dang thing back, but please leave me alone! They literally came the next day and picked it up. I kid you not, paid 1000s for this, I was going to donate it, and they legit picked it up!! Zero organization or compassion at this company, just greedy and taking advantage of vulnerable people. Find somewhere else to get your medical supplies unless you want to wait monthssss to get it and then deal with them for years later. Also, seriously what company doesn't have a notes system after calls, literally different people calling me regularly to ask the exact same question and of course no record of the guy telling me it's been excused. read more

I am having to change my review on this company. I bought a Merits Power chair from them and the frame broke. The manufacturer or this company will not repair it. So, I left a negative review. So, they called me and told me they would order the part for me and have it sent to me if I paid for the part and shipping. Which I did 2 weeks ago. Now they are telling me I need to change my review and they will have the part shipped to me. I can't go to doctors or anywhere because I can't fix my chair without the part. And they told me they would not be responsible for my chair after this. Like they ever were in the first place. So, don't do business with this company and stay away from Merits products. They don't stand behind their products.​​ read more

I love this wheel chair,It meets all of my needs ,Also I can come outside and take care of my flowers and go in my yard without falling.What a blessing.Thank you Universal Med Supply. read more

Several things wrong with this company. Said they would provide fitting in my area strung me along for a month just to tell me they can't do a fitting would not provide the proper option to figure out my fit. When there was a problem they pretended not to understand English and took three months to refund my Medicare so that I could get the device and service I needed. NEVER USE THESE PEOPLE!!! They have no care for your well being read more

Love my new electric scooter it runs real nice thank u very much,,,,I appreciate it,,, read more

UniversalMed Supply - My electric scooter is awesome. It runs real nice ,thank u so much - Medical Supplies Near Me - Irving, Texas

We love the chair, was unable to get it in the house yet. Our lift isn't ready yet but hopefully we're able to get it in by Saturday. My husband did go out to the garage, and he love it. We love the recliner it help him to sit longer, with out the hip and buttock pain. And the fact he is able to move around on his on, with out someone pushing him. The chair also helped me doing the times I can here what he's saying, I don't have to stop and go to him he rolls to me now. We were outside and it was a little noise, I didn't here him he was able to come to me. Thank God for our gift. read more

They helped get my mom a brand new new power wheelchair. Insurance covered it and the technician was so nice explaining everything slowly.

They were great!!! Thought I would never get one. This has changed my life. The gentleman,Justin, that delivered the chair went through every step. Answered all my questions and put me on the right track! If you think you can't get one the give Universal Med the chance!! Thanx Paul and everyone!! read more

I Really love my New Ppwer Wheelchair it Comfortable And It Takes A lot Of Pressure Off My Spine And Legs

This company is by far the very worst of any medical supply company I have to date dealt with. I have been ATTEMPTING to recieve my bi-pap products from this dysfunctional, unprofessional, inept, company since March. And here we are May 17 and I'm still waiting. I was told last week I would be getting a delivery. Waited all week. This week I was advised Monday I'd get my supplies by Thursday, it's now Friday. Where the heck are my supplies. I know one thing once this delivery is made I am friggin done with this darn company. I AM DONE with the false information, the unprofessionalism of the representatives, at least a couple I've spoken to. My advice to any one thinking of this company to help you achieve what you're looking to achieve. Go elsewhere like Rotech. Because in my own personal opinion THIS COMPANY SUCKS!!! I NEED MY BI-PAP SUPPLIES, LIKE LAST MONTH. WTH IS WRONG WITH YOU PEOPLE!!! read more

This company was recommended to our family upon discharge from the hospital. It takes multiple days to get them to deliver a hospital bed with small arm rails. If you call them and ask about getting normal adult sized arm rails they told us that they would have to charge us for any extra service calls. Due to the lack of help and my Fathers worsening condition we decided to switch to hospice. We called them for pickup of the hospital bed on February 29th. They called us on March 6th and they said they couldn't come until March 11th for pickup. After expressing our frustrations they came to pickup the bed on March 7th.... And left the mattress behind. They claim they cannot take the mattresses back anymore but when they brought it to us it was used and sunken down in the middle. If you don't want to make your life more difficult use another company. They truly made the loss of my Father much more difficult and stressful. If I could give negative stars I would. read more

My husband lost his leg about a year ago. And we got an electric chair from universal med supply. The chair has not worked well for a long time. It doesn't hold a charge. They send repair people out that don't know how to fix it. We were told to spend $600 on new batteries. That that would fix the issue and it hasn't. They keep talking about the chair going faster. Which it used to, but we're calling because he can barely go a couple of blocks, and the chair dies. I've called probably 15 times the repair. People have found 3 times they can't get it fixed. And we've used our insurance benefit for this chair and won't be able to get another one for 4 more years. It feels like they got all their money by selling us this chair. And now they're washing their hands of us. They may say that's not what it is, but it's exactly how it feels. If you can help it, do not use the universal med supply. Because they don't really care about anything but getting their money. We now have to come up with funds to purchase a chair, which I will do. Because it's his only way to get around and have any sort of quality of life. read more

I want to commend "Nirmit" for his professional and helpful service. He has had to call me about a hospital bed, and has always been kind as he answered my many questions. More employees should be like him! Thank you for the wonderful service Nirmit! read more

Universal med supply is the worst company to deal with I had got a scout 3 scooter through them at first they billed my insurance company and then they tried billing me that was not the worst of it I have been going round and around with them to fix my scooter my husband and I have been calling them at first they put us through to the manufacturer to trouble shoot the scooter we did all they said to do it fixed it then the next day I called them back because the same thing was happening again so I asked them if they can send a tech out to fix it they said it was out of warranty they can not fix it .They do not back up there products at all.They do not return any of there calls at all. read more

We had to purchase an air mattress for our disabled brother a year ago in April. It was presented to us that we were making a one time purchase when we paid over $300 out of pocket. When he became eligible for Medicare two months later, we found out that this was a rent to own, and the insurance company was covering the mattress with monthly payments on top of what we paid (a very expensive mattress!). Universal misstated and misrepresented the price and purchase. Now, 15 months after the purchase, we were notified by the care home the mattress has developed a leak and is not holding air. I called Universal, and spoke with a representative who was flipplant, advising this is not their problem or concern - the mattress only had a 12 month warranty, and they were not advised of any other problems with this mattress. So we are on our own. Buyer beware! read more

With our living out of state, we relied on Universal MedSupply to provide a hospital bed for my mother who is in an assisted living facility in the Dallas area. They were professional and very quick to fill her needs. They were very pleasant to deal with and delivered the bed at the time promised. read more

This company is the best. They explain things throughly. Their kindness and understanding staff are great. Love how they explain details. Will recommend to all of my friends. read more

They are attentive to your needs although I haven't received my mobile chair the efforts made by this company is awesome they work hard with your doctors to achieve your goals of freedom with a mobile wheelchair or scooter. read more

Best customer service imaginable! I worked with Customer Service Representative Ted and found him to be most patient, caring, empathetic and knowledgeable. He is truly dedicated to customer service and got the job done right the first time! He has a fun personality and his follow-up skills cannot be beat! I also spoke with other staff at Universalmed Supply for various questions and each of them were also very caring and proficient at getting concerns resolved. Thank you, Ted and staff at Universalmed Supply! JG read more

UniversalMed Supply is a great company that got me a power chair. Their team is prompt, courtesy and hablan español. Thank you for getting me a power chair for my mobility needs. When I had a problem, their service department took care of my special requests. I recommend anyone and everyone that needs any type of mobility products. Gracias. read more

Great company to work with getting a wheelchair. Took only a month to get wheelchair and called me so many times letting me know what's going on with the order. The driver was friendly and extremely patient when grandma was asking questions about the chair. read more

My item came quick and fast. They were knowledgeable about portable oxygen concentrators. Very friendly and got me the right oxygen machine. Now I can enjoy my life again without oxygen tanks slowing me down read more

Universalmed Supply in Irving, Texas is the worst company I have ever dealt with, from garbled phone messages to unresponsive replies. For the past month, I have been trying to receive reimbursement for their billing of a copay which I subsequently discovered my insurance had paid. It seems no one is at their desk to take calls, supervisors are in meetings, and phone messages are not returned. read more

Our doctor ordered a wheelchair for my pregnant wife. It was supposed to be a rental as she doesn't need this chair after the baby is delivered. Unfortunately, they billed it as a purchase and gave her the run around for several months, suggesting it was a problem with the billing company Carecentrix. The total cost for the chair was $1,133 plus add ons. Total cost to me after insurance with be roughly $450. The same model can be purchased for $250 on Amazon. Save yourself the frustration, buy whatever you need directly. read more

Worst service I have ever received for med supplies. I ordered CPAP supplies 3rd week of October. They said they needed new prescription and would contact my Dr. 3rd week of November, and still nothing. I called them, and lo and behold, the presc. just came in!!! Will ship supplies "soon". Received order Dec. 3, but only got a few of items ordered. I called and they said they were out of the other items and they should by in by the end of January!! I threatened to call Medicare and report them for fraudulent practices. The items arrived Jan 17. I will NEVER do business with them again, and would recommend that you look elsewhere for your medical supply needs. read more