I was able to rent a transport wheelchair for my 91-year-old Mother who visited for a few days. I…read morewas greeted warmly by a helpful salesperson, but I was disappointed, however, because when I had called ahead I was told I didn't need to reserve any equipment because they had plenty of everything. However, when I arrived the following week, they were all out of rollaters. My mom's visit would have been more enjoyable had she been able to walk with the assistance of a rollater while she was here.

Mobility City provides assisted living devices and mobility equipment and service. The staff is…read moreprofessional, joyfully friendly, and expert at fixing equipment. But what caught my attention is a most comfortable lift recliner. As the name suggests, it gives you a lift when you're getting up as Holly, an owner of this franchise, might say. It's equipped with push button controls positioning your body for pure relaxation. Consider it when you're watching a Cowboy game, shouting at the TV after a receiver bungled a pass. You might want to jump out of your seat for that -- without needing assistance. In any event, you don't need to suffer from a mobility problem to enjoy the relaxation. If you check out the Mobility City showroom, walk a minute to Rita's Italian Ice & Frozen Custards, which offers the tastiest ice I've enjoyed in years.

Perfect from start to finish. Needed to rent a hospital bed for what I thought would be 6 weeks,…read moreturned out to be 4 weeks and they refunded me for the last two weeks. Told me my delivery date and that Gabriel would call when 30 mins out. He arrived on time, set the bed up, made sure it worked, when I was done he picked it up on time and thanked me for my business. Hopefully I won't need this service again but if I do, I know who to call.

I have had semi-electric hospital beds in my home for decades. (Medicare doesn't provide fully…read moreelectric hospital beds.) The current bed's control began to fail, leaving the occupant in the same position for many hours. Medicare could not tell us if the bed was five years old or not; a DME (durable medical equipment) provider of Medicare beds would have to do that. We were in need of a specific feature on a bed made by Drive Medical. Years ago, such beds had a mechanical way to manually change the position of a home care hospital bed in case the power goes out. But no more! Most beds now have a 9-volt battery installed inside the motor housing or some equally inaccessible location, particularly for the occupant of the bed, and particularly if the room is dark because the power is out! What are these manufacturers thinking!? While the Drive battery is now in the bed's hand control, be aware that its sole purpose is to provide enough power just to let the bed down to the flat position! At least the occupant (if a spare battery is within reach) or care partner can change the battery easily. We change the battery every 6 months, with the time change, when we also change the smoke alarm batteries. We also keep a few spare 9-volts in the refrigerator; if there is a small refrigerator in the occupant's bedroom for medications, ice, food, or drinks, that's an ideal place for batteries. We have never experimented with them to see if the knees can be raised/lowered or the head raised once it is down with the power out. A to Z Medical Equipment and Supplies was, thankfully, the first and only company I called. They confirmed that they carried Drive Medical beds with the backup battery in the hand control. Getting replacement equipment from Medicare has become a process. Our home care physician had to visit in person to confirm that the bed was indeed faulty. A to Z Medical was able to determine when the bed had been delivered--4 years and 11 months ago! I panicked, but only for a moment. Given the circumstances, A to Z would deliver a new bed the next day and bill Medicare later. In fact, the bed and the doctor arrived at the same time. There was one problem which I might have foreseen and now you might, too, if you need a replacement bed. The single driver was shown the location of the broken bed and asked me if I had someone who could disassemble the bed: he was expecting a space where he could place the new bed, not this. I called one of our attendants, who was in the middle of getting new glasses. He dropped everything and came over. The driver, meanwhile, left, saying he would return. When he did, the attendant had easily removed the head and foot but was struggling to get the platform folded in thirds. He asked the driver if he knew how to fold it and he stepped right in. Then I realized the ridiculousness of his "not my job" mentality. The old Drive bed and the new one were identical so he could have pivoted and had the old bed disassembled in less than 5 minutes[ it is easier than getting the pieces assembled by yourself. My employee could have saved his time off and gasoline, and continued getting his glasses uninterrupted. I did call A to Z's Sales team and thanked them for their compassionate creativity before I suggested that they better coordinate the situation and the driver's instructions. You might ask them to verify the same if you are receiving any large equipment that might be difficult to get through hallways or doorways, or as in this case, it is replacing an existing piece of equipment that will need to be disassembled and removed. Which reminds me that this driver was not willing able to do anything with the old bed. Since it was inoperable, and we had someone who could take it out to the curb, we had our solution but you might want to ask your DME about their disassembly and disposal policies. Some other options include alerting a junk collector (We use Nextdoor.) donating reparable items to Goodwill stores that hire workers who clean and repair items for sale; not all do, or donating useable items to an appropriate local charity.

When I first walked into NTS, I was immediately impressed by the entire fleet -- every vehicle was…read morespotless, in excellent condition, and exactly as described. David was absolutely wonderful to work with. He was knowledgeable, compassionate, and incredibly patient with me during a time that felt overwhelming. He said something that really stuck with me: "Nobody would buy a mobility van if they didn't need it." That simple statement showed me how much he truly understands and cares about the people he helps. Thank you, David, for your kindness, empathy, and professionalism. I highly recommend David @ NTS to anyone in need of a reliable and understanding mobility van specialist!

What began as a really great experience has now ended in wasted time and a search that starts over…read morewhen I don't have time for it to start over. I test drove a van a few minutes after another lady did. This van was the only one that met all my needs and I was ready to sign or whatever I needed to do as soon as I got done test driving it. The lady even said that I could move forward because I had all of my finances in order. I filled out paperwork, gave them my banks info for financing etc, agreed to come back tomorrow to pick up. So now I'm half way home, in tears, because the lady changed her mind and he is now going to sell it to her. I understand that it's a difficult situation but I had my mind made up from the jump and told the lady, if you're going to buy it, please tell me now so I can move on, she said no, go ahead you have your finances in order. David was there when she said that so that's when I went inside and was ready to close the deal. I cannot imagine calling someone who has already given everything to close the deal and tell them you're giving it to someone else. He literally called and acted like it was no big deal. So thanks for nothing but wasted time and high hopes that are now ruined because I needed this van urgently as they are hard to come by that meet all of someone's needs. I will absolutely not recommend this business to anyone who can go back on a deal so easily with no remorse. P.S. Because the owner has fabricated a narrative that I was in a hurry and needed to leave and somehow that excuses his bad behavior- I was never in a hurry. I picked the van that met all of my needs, David had all information to make a PO to send to my bank and I LEFT BECAUSE WE MADE A DEAL. I did not leave because I had to. I took the day off to handle this matter so I literally had ALL DAY. Not only do they not honor deals, they fabricate narratives to make themselves look better. Would love to be able to give zero stars because that's what they truly deserve. Also, the lady had no contingency at the end of her statement. "You go ahead because you have your finances in order" FULL STOP.

Very knowledgeable of their products, very helpful. The team was very friendly, and kind. They got…read moreme in a scooter and a lift I'm so pleased to have found this company. I definitely would recommend this company, true 5 star company.

From the owner: United Access is the second largest mobility dealer in the nation and is rated the 2024 Top…read moreRecommended Dealer by BraunAbility Customers. United Access in Arlington, TX offers new and used wheelchair accessible vehicles and adaptive equipment. Wheelchair lifts, BraunAbility swivel seats, scooter lifts from Bruno, Harmar, and more are available. Wheelchair accessible rentals are available great for traveling to the Dallas/Fort Worth International Airport, Six Flags over Texas, AT&T Stadium, or to appointments and events. United Access is proud to have been serving the Dallas-metro area since 2011. We are proud to serve the communities of Dallas, Fort Worth, Irving, and surrounding areas. United Access - Go Forward. Together.

Timely delivery and the exact item ordered.Cuertious on the phone.Helped with finding the right…read moreitem.

We were looking for a new walker/rollator for my mother in December. We found the right one here…read morethat offered all the features we wanted for a better price point than the competitor store in hurst. AND they offered a small discount for Medicare where the other store did not. ACG also took my mom's old rollator for trash/recycle, and she was able to walk out the door with her spiffy new wheels. She has been cruising along and LOVING it ever since! We had friendly people helping us. Prices on other products were reasonable, and we will be back in the future if needed.

I requested assistance from them last February 2025 in April Mr. Ward came to sit down and explain…read moreeverything to me. They would process my info work on helping me get a power wheelchair. It's now October 29,2025 guess what still no wheelchair matter of fact i could not even get a call back after leaving 2 voice mails for Mr. Ward on his cell, plus leaving a message for him at the office in Farmerbranch over a month ago. I think i was ghosted because i told them i did not want a $6,000.00 wheelchair, i can not afford to pay 20% my disability- Medicare INS did not cover. I preferred to have something not so large because i could not afford to pay someone to cut a new frame and me buy a bigger front door, have it installed , then have to build a ramp and install guard rail. That would have been very costly to cover on what i get. I am very very disappointed the only person who would take my calls was the nice man who took care of the funding part. I haven't heard back from him either in over a month. Seeing how this is the only company who helps disabled/ people on Medicare in Texas your company should do better

NSM has helped me on several occasions. Most recently, NSM managed the process of getting me a new…read morepower wheelchair (using Medicare insurance). Wow, the number of hoops they had to jump through amazed me, but Rick Cooper handled the whole thing for me and made it happen. The whole time he kept me informed and kept the process moving. Reading other reviews, I think NSM gets blamed for delays made by Medicare (or whatever) but my experience is that they responded quickly when the ball was in their court. Delays happened while waiting for responses from others. I will keep coming back to NSM when I have wheelchair issues.

Wendy and Mason have been incredibly helpful. They were able to help me look up my insurance and…read moreconfirm coverage. They were also extremely detail with the instructions and expectations for first time user like myself. I also really appreciate the follow up email and service that they provide. They are definitely in it for the long haul and I look forward to their service for years to come.

Once they get your money.. It's game over. I have done…read morebusiness with these folks for years primarily for my CPAP machine needs and latest visit I saw a Back brace that I spoke with Wendy about fitting my personal needs and with sales ever in mind I was assured it would be a good fit so I paid them $179.00 and was gone. As it happens once home to my dismay.. It didn't come close to being useful to me so a couple of days later I returned it for a full refund of $45.00. Didn't happen because I paid with a card. Surprisingly there was no one in the building capable of crediting my account so I left after leaving all my information including my phone number to advise completion. Nothing but crickets. After a week of silence I called them for an explanation and apology call ended. My sale date was July 28, 2023. Todays date is December 5th 2023. I'm willing to at this point accept I was ignored by the powers to be. The products they offer and all valuable to those of us who use and need them but simply their customer service is seriously lacking. I told them I would be satisfied with a $45.00 cash refund. Failed attempt. My warning to you is.. Buyer Beware.

This store sold a chair with bed bugs which caused a severe infestation in the home!…read more unfortunately, I was not aware of this at the time until I was told 2 years later.

The owners Debbie and Robbie are terrible people. Debbie will sweet talk to you all day long to buy…read moretheir equipment buy once you do they drop you like a hot potato if you have any problems at all. Won't call you back, won't let you return anything, etc.. I bought a $3175 Hospital bed from them for my dad. He had it for 13 days before he unexpectedly died. I called them immediately and asked if I could return the bed frame for a refund But would still buy the mattress because he slept on it for 13 days. I also offered to pay a 20% return fee. When Debbie finally called us back all she said was "No, all sales are final"! She had no compassion for the fact that my dad had just died, and didn't even say she was sorry for his passing or anything when we explained the situation. It was all about the sale for them and nothing about customer service at all. This is just a business for these people so if you order something and you have a problem with it, don't count on sending it back because "all sales are final". I guess you have to look at the fine print at the very bottom of the page. These people are sneaky and uncaring and just after your money. They also charged us for a sheet set we did not order nor receive.