My experience with Universal Tours for a Chinese visa application raises serious concerns regarding their professionalism and handling of sensitive personal documents.
On February 12, 2026, I submitted my application materials and clearly informed Ms. Fanny Cai that my previous passport had been stolen, although my prior Chinese visa remained valid. She advised that a simple written statement would be sufficient. However, it took until March 12, 2026 -- a full month -- for her to provide the required statement form, with no proactive communication or status updates during that period.
In addition, she demonstrated a lack of basic knowledge regarding Chinese consular jurisdiction, initially insisting that Washington State was not under the San Francisco consulate. This fundamental misunderstanding further undermines confidence in her professional competence.
The most serious issue concerns the handling of my passport. I explicitly informed her that I would personally pick up my passport on the 22nd. Despite this, without notifying me and without obtaining my authorization or consent, she contacted my father and released my passport to him.
A passport is a highly sensitive legal document. Releasing it to a third party without the explicit consent of the passport holder is inappropriate, unprofessional, and raises serious concerns regarding privacy, security, and proper handling of client property.
Overall, the service demonstrates a lack of transparency, professionalism, and respect for basic client rights. I strongly advise others to exercise extreme caution when using this agency, particularly when entrusting them with sensitive personal documents such as passports.
Based on my experience, I would not recommend this business under any circumstances.
我在 Universal Tours(环宇旅游)办理中国签证的经历非常不愉快,也对其专业性和职业操守产生严重质疑。
我于2026年2月12日提交材料,并明确告知蔡艺峰女士我的旧护照已被盗,但旧签证仍然有效。她当时表示只需提交声明书即可。然而,直到2026年3月12日,她才提供声明书表格,期间长达一个月没有任何主动沟通或进度更新,工作效率极低。
此外,她对中国签证领区的基本规定理解错误,最初坚持认为华盛顿州不属于旧金山领区,这种基础性错误令人难以信任其专业能力。
最严重的问题在于对客户重要证件的处理方式。我已明确告知将于22日亲自取回护照,但在未通知我、未取得我任何授权或同意的情况下,她擅自联系我父亲并将护照交付他人。这种行为已经涉及对客户个人证件的未经授权处置,严重违反基本的职业规范,也引发对个人信息安全和隐私保护的担忧。
护照属于高度敏感的个人法律证件,其交付应严格基于持有人本人授权。在未取得明确许可的情况下,将护照交予第三方是极其不负责任的行为。
整体而言,该商家在沟通透明度、专业能力以及对客户基本权利的尊重方面均存在明显问题。建议其他消费者在选择类似服务时务必谨慎。 read more