Jack and Carole recently helped my wife and I plan a trip to Thailand. We found Jack's knowledge of southeast Asia, and Thailand in particular, impressive. Thanks Jack (and Carole) for spending several hours with us discussing the myriad of options we faced. My wife and I ended up deciding to experience three distinct destinations in Thailand: Hua Hin on the gulf, Chiang Mai in the north, and Bangkok. With that as our direction, Jack and Carole proceeded to plan for us a terrific and extremely detailed itinerary -- complete with private transportation and guide for each of the sites we visited, hotel, lunches, dinners... the works. We were celebrating my wife's birthday on this trip and were pleasantly surprised to find a birthday cake waiting for us at each of our three hotels! How thoughtful. Jack also called us within a few hours of checking into each of our hotels -- just to make sure everything was going well. The customer service we received from Clement Travel Services is the primary reason why we will use them again. For my wife and I, we definitely feel like we got our money's worth. I couldn't imagine how much time I would have spent trying to create a trip similar in scope and detail to the one we booked via Clement Travel. Thanks again Jack and Carole for creating a great and memorable trip! read more

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Jack helped our family plan our first trip to Japan this year. He was able to reserve a special hands-on session with a famous ceramist in Seto, as well as a different pottery studio experience in Kanazawa. His travel agency went above and beyond when reserving our timeslot at the Square Enix ARTNIA cafe, even as far as the tour guide opening up her own account to book it. All the hotel accommodations were very comfortable and the breakfasts served there were delicious. Jack was able to help us fit our itinerary with all the sights we wanted to see. We will definitely be revisiting Japan again with his guidance. read more

Service is very lacking considering the business' name. My initial contact was in year 2010 when I was researching tours to China. My sister suggested I contact her travel agent who helped book a tour for her to China. The agent gave me some info over the phone, but said he would check further and call back. Well, I never received a call back. This year the same travel agent is the go between for a cruise to South America that my sister and a group of friends and family are sailing to. I decided to cancel and requested a refund. The agent requested an email since money was involved. I did as requested. Did I receive a reply? No. Too busy or indifferent? I went online and found my refund against my credit card, but I never heard back from the travel agent. read more

I can't say enough about Jack Young, the owner of Clement Tours and Travel! My son and I recently returned from a trip to mainland China visiting Beijing, Shanghai, Guangzhou and Hong Kong. Our experience in each of those cities was extraordinary. We had an idea for an itinerary of where we wanted to go and what we wanted to see. With Jack's extensive knowledge and experience of China, he helped put together a tour package that turned our travel vision into a reality. The package included everything from air travel to high speed rail, ground transportation in each city, hotel accommodations, and a private tour guide in each city. This allowed us to focus on the trip and absorb the culture, the people, the sights, visiting historical locations and enjoying local food. The guides were very knowledgeable about their city and the places we visited. Jack even checked in with us in every city to make sure everything was okay. This trip will always be memorable for my son and myself in many ways. Thank you Jack! read more

We have known Jack and Carole for over 30 years. We booked our first cruise for our 5th anniversary back in 1990. Our trips to Europe and Asia were well planned and we didn't have to worry about anything. The experience with local private tour guides made our trips so enjoyable and stress-free. Jack and Carole are very knowledgeable and I trust their recommendations and advice. read more

Our tour of 10 family members just returned from a fabulous trip to China utilizing the services of Clement Travel. Jack and his staff crafted a memorable, historical, activity and laughter-filled adventure for us. Anytime something special happened, we knew Jack was responsible for it. Every few days he contacted us to make sure everything was going well and that we were happy. By the way, the food on this trip was FANTASTIC!!! Our tour guides and drivers were first-rate! We experienced far more than we expected and will happily choose Clement Travel again for our future travel adventures. read more

I've planned several vacations with Jack, Carole, and Clement Travel Services. They've always been SO informative about the locations, sights, and pricing and have always taken into account my needs and my (limited) budget. The agency is also great about taking an idea of a vacation and turning it into a real holiday. What I mean by that is I have definitely come to Jack and Carole with just a place I wanted to visit and they turned it into a wonderful vacation from there. (And they did this from the other side of the country, too!) Booking the tickets and the hotels aren't where the services stop, however. This agency puts together an itinerary book with all your travel information, as well as bonus attractions you might be interested in checking out. Essentially, they're creating a memento for you of your trip. Really, the service here is informative and personal. You'll be in great hands with Clement Travel Services. PS--They'll also make you travel tags for your trip, with their information on it so you never have to worry about lost luggage while you're away; they'll take care of it. read more

This was my first time working with a travel agent. I was a little skeptical at first since I typically do all my own travel, however this turned out to be the BEST trip ever! This was our first time to Thailand (Jul-Aug). We travelled to Phuket, Chiang Mai and Bangkok for 13 days. My 2 kids, mom and I were well taken care of the entire trip by Jack's tour guide Sakchai. He made sure we were happy the whole time. Jack was nice enough to call in and check in on us every couple of days too. We had a private driver shuttle us around in each city, all of our activities and meals were planned for us. We were really happy with the accommodations and the attractions. Next time I would probably have a little more down time, but being our first time there, it was great to be as busy as we were. We had encountered monkeys, elephants, tigers, alligators, pythons, cobras, and a baby loris! We had delicious food at every meal and saw amazing islands. We experienced A LOT! I've added some of the fun photos from the trip! Thanks Jack and Sak! read more

Spoke with Jack who was very rude, argued with me, and hung up on me. Jack was accusatory and was incorrect in the first place. First impressions are important, I will not be using their business again. read more

My wife and I have used Clement Travel Services for many years now and the efforts owners Jack and Carol have expended on our behalf have been professionally consistent. Jack will go out of his way to ensure your trip is as stress free as he, personally, can see to - the very reason I continue to use his services. He does not sell, he accommodates and suggests based on your preferences, affordability, idiosyncrasies, whatever. Our next trip is a cruise out of San Francisco to and through the Panama Canal, and Jack set the whole thing up with his usual expertise. His efforts are very much appreciated. read more

"Who uses travel agents these days?" YOU SHOULD. I do, when I want a vacation that is professionally planned down the smallest detail and I just want to have fun with no headaches. It's possible to do all the legwork yourself through the internet and through word of mouth, but I'm convinced you can't get a relaxing, quality vacation without professionals like Jack at Clement Travel. My family has used Jack for decades to plan our family vacations. Last year we used him to plan a LARGE family vacation, one that I call "OUR OWN TOUR GROUP." Ten of us decided to take a 3 week vacation to China. The whole trip was planned for us according to our wishes, along with Jack's recommendations. Can you imagine the logistics of keeping 10 people together, on time, happy, amused, well fed, not too tired, on the go, and seeing as much as we could in the short time that we had? No mean feat! This vacation exceeded my wildest dreams. First, Jack had everything organized and planned out for the ten of us from day one. As soon as our large group landed in China, there was a knowledgable English speaking local guide and two drivers who met us as soon as we got through Customs. The guide led us to a comfortable air-conditioned van with a driver, while the other driver whisked away all our luggage (a lot!) in another van and brought it to the hotel. We and the guide went straight to a restaurant where they were expecting us (which meant no waiting for seating, and no waiting for the food to arrive!) and sat down for one of many amazing multi-course local meals. The guide slipped away and allowed us to enjoy the meal on our own and bask in the environment. The guide kept us on a strict time line, and got us back on the van, which of course was waiting outside, and delivered us to our 5 star hotel. Then began our sightseeing, which was as seamless and organized as everything else had been. About the hotels: If money is an object Jack can work around your budget. But he convinced us to go for nice hotels and it was well worth it. Walking around China at a breakneck speed trying to capture as much as you can of the enormous country in a relatively short period time is exhausting. You need to relax when you get back. The hotels were so nice that most of the time I forgot I was in China. When it was time to move on to another city, all our transfers were handled perfectly again. We were told exactly what time to meet in the lobby with our luggage. The guide collected our passports, took us to the airport, got our boarding passes, and whisked us through security without a hitch. We were all a little teary to say goodbye to each of our local guides! When we landed in the next city, the same thing played out again: Local guide and drivers there to meet us and make our transition simple and easy. The entire trip went like this. All of the guides were local experts in their cities. We got to love them all. All of the cultural events and sights were planned out for us. No bickering or debating about what we should do next. It was awesome. After that trip, my cousin and I decided we wanted to see Italy. (You can read her review.) Again, the trip was well planned to the smallest detail. We saw all the highlights of Venice, Florence, and Rome, the hotels were outstanding and centrally located, and we had ample free time to make our own funny memories veering off the beaten paths. (Let's not forget the "sightseeing" on Murano Island! Good times. Great memories.) Thanks Jack and Clement Travel!!!! read more

Just returned from a 12 day trip to Italy planned by Jack at Clement Travel. My family has been using him for years and he never disappoints! The tours he planned were perfect for our first visit to Europe and the guides were fantastic! All of our city to city connections and flights went off without a hitch and the tips he gave us about traveling in Europe were helpful as well. There was one incident with the limo driver that Clement Travel provided for us, but when I returned and told Jack about it, he quickly sent off an e-mail to the owner of the company and even refunded us the gratuities paid both ways! I plan on seeing more of Europe in the future and will definitely use Clement Travel to plan it for me! read more

We have been using Jack at Clement Travel for over 15 years. We met him when he planned a trip to China for our extended family. Since then he has planned for us a second trip to China and trips to London, Paris, Italy, Costa Rica, Australia, the Galapagos, Belize, Fiji, Barcelona and multiple trips to Hawaii. He has also booked cruises to Alaska, Mexico, and the Western Mediterranean for us. Jack has helped us plan independent trips, trips with group tours, and cruises. If Jack doesn't have personal experience with your destination, you can be sure that he knows someone in the business who does and who will give him the best recommendations as well as the best price. For our recent trip to Barcelona, he put together a possible itinerary of the must-see sights and we chose the ones that interested us. After that, Jack coordinates all parts of the trips--airfare, hotels, transfers, guided tours, and advises us on travel insurance. Whenever possible, he has managed to get us upgrades and extra perks. Prior to our Royal Caribbean Western Mediterranean cruise this past summer, his wife Carole, took the time to review each of my choices for shore excursions and made her personal recommendations based on what she knows about each of my family members. Many times, the paperwork for our trips is accompanied by tourist maps, brochures, and other literature to guide us at our destination. In the few minor instances that something did not go right (through no fault of Jack), Jack always knew the person to call and/or pursued refunds for us himself. For instance when were having problems on our Royal Caribbean cruise this past summer, we emailed Jack from the ship and he forwarded our problems to his contact at Royal Caribbean who corrected the problems that she was able to. After 15 years, Jack and Carole are like family and our biggest fear is that he will retire--please don't Jack!! read more

Have not actually used them, but, based on the initial call, never will and never will recommend. Trying to find a cruise for my Mom's 70th birthday is stressful enough, finding out you have to pay double for a single traveler doesn't help either. Calling a what looks to be reputable and customer oriented agency about some options only to get yelled at and belittled by a cranky guy you've never met is downright awful! read more

Jack has helped my family plan several trips (Alaskan cruise, Japan, China) the last five years with the most recent being a one month trip to Europe this past summer (yes, this is a very late review). We told him that we wanted to go to France & Spain, but we were open to any other places that he suggested. Jack planned THE MOST amazing and memorable vacation! We had the such a wonderful time in England (London), France (Paris, Avignon, Nice), & Spain (Madrid, Sevilla, Granada & Barcelona)!!! Jack planned everything out for us: air/train tickets, city tours, hotels, etc. But most importantly, he took great detail to make sure that our 11 year old would enjoy the trip just as much as we did. After this trip my son now wants to travel the world! Lol! He thinks it's so cool when he sees a place in a movie or book that we visited (actually, I think it's pretty cool, too). Jack gave us so much printed information on each city, including maps and local interests. It was so exciting to read about each new city and then getting to experience it. It was truly a vacation of a lifetime! We were really happy with the quality of the hotels and the locations. The day tours were really top notch and all the tour guides were very friendly. Of course we would have loved to spend more time in each city, but we felt that the tours and the time that we spent on our own allowed us to experience the uniqueness of each European city. Jack even contacted us during our trip to make sure that everything was running smoothly. I really appreciated how Jack communicated every detail about the trip. He is so knowledgeable and trust worthy. He will give you his honest opinion of things if he feels that it will make your trip more enjoyable. This is something that I really admire because he won't just go along with anything against his better judgment. I also want to mention Carol @ Clement Travel. She's always so friendly & provided such helpful advice. There is absolutely no way that we could have planned this vacation on our own. And really, who has the time to do all the research, booking, etc.? I felt bad because we contacted Jack less than a month before our trip (during peak travel season), but he put together an amazing package within our budget. We will definitely contact Jack again for our family vacations. We still talk about our trip every week and we're looking forward to our next adventure! read more

Although the husband and wife team that work/own this business are very nice people, they're prices are very expensive and they only take cash or check as forms of payment. One other thing I didn't like was that they will only provide a "guesstimate" on what you'll be spending, but claim they will return your unused money back if they can get your planned trip at a lower rate which never happens. Even though their quotes are a little suspicious, you are still required to pay that amount. With so many search engines providing these exact same services, I have decided to stop using them because I like to know what I'm spending up front and not in an around-about kinda way. read more

We have used Clement for all our major family international trips - about 3 weeks each trip - for the last 10 years. My entire family has always been extremely pleased on all the details of the arrangements. Through Clement, we have been through France, Belgium, Italy, Netherlands, Austria and we are looking forward to heading out to Sweden, Denmark, Norway and Iceland in the near future. They do charge for their services, but well worth every penny! When there was a problem because we missed the flight, we called back to them and they took care of it within 30 minutes - considering the time difference, we were amazed and relieved! They also called ahead on the planned itinerary and alerted the driver and hotel of our new arrival time. Such a peace of mind when you're in a foreign country with children! They were also very honest and ethical about refunding a check back to us for the money we paid in advance. Jack and Carole reached out to us about recommendations for an Italy trip we took 4 years ago ... such fond memories! Priceless! read more

While booking a cruise on Princess lines for my parents their representative Jack was instrumental in saving hundreds of dollars in fees. My folks will be traveling from Wisconsin to California to embark and this savings was an unexpected help all due to Jack's persistence and vigilance watching fares change even after original booking was made. I highly recommend this company. read more

Was traveling from England to South America with a stop off in San Francisco for a few days. I went online to purchase my flight tickets but my credit card wouldn't work but the ATM would....I went to Clement travel services asking for help and to get ticket with cash. He took my travel info and said it might take a day to call me back but that was ok. 1 hr later he calls back and said he had no time to deal with it and to go to another travel agent and hung up...It was so weird....hahah.... read more

For more years than I can remember, Jack and Carole at Clement have organized and booked the many cruises/vacations/business travels for us as well as our many family members. Clement is our "go-to" travel agency! read more

We have used the services of Clement Travel for approximately 12 years to purchase cruises and travel packages. Jack and Carole have been extremely professional, knowledgeable, and kind in planning our trips. They are willing to go the extra mile to make our trips memorable and do not try to sell us unnecessary extras. We are very happy with Jack and Carole and we will continue to use Clement Travel's services. read more

What a joke. For supposedly being experts on Southeast Asia, they fumbled with my straightforward itinerary for 1.5 months and still never got it right. I had already taken care of the transcontinental flights and half of the hotels for a 2 week vacation, and they came back with a proposal for $5,000/person - yikes. We're going to Asia not Iceland. I spent a couple days online putting together the same itinerary on my own and the total cost came out to about $1500/person. This was my first and last time attempting to use a travel agent. Don't waste your time and money with Clement Travel unless you have time and money to waste. read more

Over the past 10 years we have often used the services of Jack at Clement Travel with satisfaction for the most part. Recently however, these services have been greatly diminished. On 2 occasions, I have had opportunities for remarkable upgrades to suites on Royal Caribbean cruises. Both came on weekends and required quick action, so I called the office, got voice mail and was helpless to act. Voice mail didn't mention their new hours (unbeknowst to me, now closed on weekends). On the second upgrade opportunity I tried Jack on his cell (again, believing the office to be open) and received a very chilly reception. Needless to say, the upgrade didn't happen. As it turns out, a call to Royal Caribbean explained that since I had booked through a travel agent, R.C. couldn't make the changes without a penalty charge. Had the booking been made directly with them, there would have been no problem with the upgrade. Clement has also booked us into 2 sadly substandard hotels from which to start vacations (El Rancho in Millbrae & a sleazy Courtyard Marriott in Miami). Neither time did we tell them that we were trying to do our trip on the cheap. We took hotel booking responsibilities out of their hands after that and have found wonderful accomodations on our own since then. The truth is, unless a person is completetly inept or inexperienced, TA's aren't really needed (with the R.C. upgrade failure, they were actually a hindrance). We never got a price from Clement on a cruise or an air/vacation package that we couldn't get on our own; indeed, the only reason that we continued to use them was out of loyalty and to support a small local business. The cherry on the top: two days after the upgrade fiasco, I receive a rude email from Jack, telling me not to call his cell again and to go elsewhere for future travel needs. This after booking 10-15 trips with Clement, along with many referrals. No problem, Jack! . read more

I love to travel both internationally and domestically and am used to putting my own itineraries and travel arrangements together. However, this trip was a mother/daughter trip to China and Thailand and we would be in China over the Chinese New Year. I knew things would be crowded but didn't really have a reality check. I already had arranged our itinerary, air and hotels but with just four weeks before my departure, I called Jack to ask his opinion on something since I have used his services in the past. I wasn't aware that China and Thailand were both destinations of his expertise. Very quickly he set me straight on what I would be up against with lines, throngs and reservations over New Year's. Jack convinced me (in spite of the fact that my daughter had been living in China for the past year and was conversationally pretty fluent in Mandarin) that we needed to have a private car, driver and English speaking tour guide (just for us) to do the things we wanted to do. HE WAS ABSOLUTELY RIGHT! Our travels were all the more enjoyable, seamless and educational. The guides we had in spite of the short booking timeline, were all outstanding....and I'm a former tour guide myself. We were going to the Ice and Snow Festivals in Harbin, China, and did not have to wait in any lines for tickets. Jack was able to arrange reservations for us for a Peking duck dinner in Beijing, a considerable task during New Year's. Also, our guide was able to take us to one of the karst caves I wanted to see (could not have done this by ourselves) and easily maneuvered us thought the crowds at Tiananmen Square. Another highlight, was getting us reservations for an elephant trek (an eco-friendly one) in Chiang Mai, Thailand. Obviously, I could go on and on, and although I've never traveled by private car before, and the unplanned additional expense for these services put me over my original budget, it was the best decision I made. As a result, my daughter and I had a wonderfully fun and memory filled vacation and I owe it all to Jack and his wife Carole as they took care of all the details I no longer had to hassle with. They are the BEST!!! read more