Twins Holiday is one of the best travel agencies you can turn to for airline ticket price…read morecheck/comparison. But most travel agencies do that is nothing new. I like their service and the staff there are knowledgable, friendly, and courteous. The next time I take a trip to Hong Kong, I'm gonna buy my plane ticket from them!

We book our trips to China through Twins Holiday. The sisters Sara and May are professional,…read morecourteous, and knowledgeable about China. They are patient and take time with us, as we tend to ask a lot of questions about our flights (meals, seats, etc.). I most appreciate that they do not rush our decision or pressure us to buy from them. We would be happy to book through Twins Holiday again!

I got into a strange situation with 1 Stop Travel…read more I received an email confirming my flight to Hawaii for the following week. I wasn't going to Hawaii. After ruling out that it wasn't a bday gift, an April fool's joke, or a stalker, I went to the airline directly to look at the flight reservation- booked by 1 stop travel. So I called 1 stop and they told me they did not know what I was talking about and that they did not send me any email. (and then hung up on me) I called the airline to ask why I was going to Hawaii with another passenger on the res that I didn't know. They said Sorry! 1 stop travel booked this flight and we don't know anything. Really?! Nothing?! So I called 1 stop travel AGAIN wanting to know how they had gotten hold of my personal information. Finally we determined that they used my frequent flyer number by mistake (?!) somehow, even though the day before they knew nothing of the situation. 2 days and 10 phone calls later I got everything cleared up! Annoying!

Undeniably one of THE BEST Travel Agencies in the USA!!!read more

If there's a choice to provide a negative star, I would do that because not only was this company…read morenot helpful, it added significant work to our family in planning this trip for my mom and her friends. The agent who provided this service was Peter Huang and he was absolutely not helpful. My mom and her friends decided to purchase 6 Viking cruise packages from Peter. Aside from collecting their money and booking the package - he did not provide any help. In fact, when we noticed that these elderly travelers had a tight connection and they asked him to help change the itinerary- he pushed back and said "why don't you do it yourself?" Or "ask your children to do it?" - aside from just getting the commission, we have no idea what he actually did. His lack of professionalism is shocking - and I will absolutely not recommend him to anyone.

Good service, responsible, good manner. They are the only travel agent I book my cruise with.read more

I applied for a new visa for China two weeks ago, but still had a reviewing documents message on…read morethe consulates site. My wife and I submitted are applications at the same time but she got her visa a week ago. Very nervous because we have a trip to China planned in three weeks. I found China Travel Services and called to see if they would handle my case since I am going on a domestic trip and would need to have my passport mailed to me in another city. I went to their office, now located in Chinatown SF, and spoke to Apple. She was very understanding and understood my needs. I left my passport with her and she instructed me to contact her when the status changed to submit my passport. Three days later I got the message to submit my passport and immediately contacted Apple. She said they would submit and will mail it to me when returned. One week later it was in the mail and returned to me with a new Chinese visa. Very appreciate the help and would recommend this service.

这次参加了文景假期主办的欧洲9国游，觉得甚是愉快，收获颇丰。在此感谢文景假期旧金山店的谭小姐与导游邵璋先生。read more

Jack helped our family plan our first trip to Japan this year. He was able to reserve a special…read morehands-on session with a famous ceramist in Seto, as well as a different pottery studio experience in Kanazawa. His travel agency went above and beyond when reserving our timeslot at the Square Enix ARTNIA cafe, even as far as the tour guide opening up her own account to book it. All the hotel accommodations were very comfortable and the breakfasts served there were delicious. Jack was able to help us fit our itinerary with all the sights we wanted to see. We will definitely be revisiting Japan again with his guidance.

I can't say enough about Jack Young, the owner of Clement Tours and Travel! My son and I recently…read morereturned from a trip to mainland China visiting Beijing, Shanghai, Guangzhou and Hong Kong. Our experience in each of those cities was extraordinary. We had an idea for an itinerary of where we wanted to go and what we wanted to see. With Jack's extensive knowledge and experience of China, he helped put together a tour package that turned our travel vision into a reality. The package included everything from air travel to high speed rail, ground transportation in each city, hotel accommodations, and a private tour guide in each city. This allowed us to focus on the trip and absorb the culture, the people, the sights, visiting historical locations and enjoying local food. The guides were very knowledgeable about their city and the places we visited. Jack even checked in with us in every city to make sure everything was okay. This trip will always be memorable for my son and myself in many ways. Thank you Jack!

Fantastic customer service!We couldn't find any available travel agency that could answer our…read morecovid-19 text question,Alice make our day and so me and my family booked our cruise and air tickets with her,l would also book tours in the future too!!!Highly recommend!!!

Alice the agent is one of our hair salon customers. While I was cutting her hair I mention that I…read morepurchased 4 American airline tickets from cheapOair.com and could not get an refund because the concert we were going had cancelled and we were told by cheapOair.com that because of it, it got nothing to do with the airline and therefore no refund can be done ( sound reasonable ). I wasn't expecting to get it back too, but Alice offer to help!  and I don't know what she did, but she magically helped me got 100% refund back!! I honestly don't mind paying her 50.00-person service fees, if she didn't help, I would get NOTHING returned.

These guys... wow…read more Was scheduled to travel in February, and had planned on renewing once back due to uncertainty of timing and the process, then resort renovation ran over, did not open and we did not end up traveling. Couple weeks later, unscheduled need to travel international appeared on short notice and well, now the crunch right? Not at all, quick search of reviews on Yelp and found Stephen and Aaron, just about a week start to finish for these two miracle workers. Solid, clear communication throughout, reasonable fees and a turnaround that removed all the stress around renewal and away we go! Could not have been easier or smoother. Thanks guys!!!

Stephen saved my trip in September. Just saw my passport was about to expire and my trip in…read moreSeptember is all set and paid for. Stephen got my new passport to me in a week. Awesome service from the start of the process. It was a breeze. Thanks guys for the great service!!

When my dad unexpectedly died during my trip home to Ireland, Catherine was available and extremely…read morehelpful in sorting out the rescheduling of my return to San Francisco.

This review is way overdue. I had such a wonderful experience working with Catherine for our summer…read moretravel plans. She helped me coordinate very complicated air travel for me and a family member departing at different times but meeting up at the same times. she was so easy to work with very good communication and I would totally work with her again!!

Gigi has been my go to person whenever my family does a big trip. She would arrange almost…read moreeverything for me and will work to find me the best rates. Highly recommend this company as they take the time to understand what I want and make the best effort to help.

dorothy is no longer there but i got loretta who was just as great in making plane reservations to…read morethailand, cannot say enough how great they are at supertime travel