Jack helped our family plan our first trip to Japan this year. He was able to reserve a special…read morehands-on session with a famous ceramist in Seto, as well as a different pottery studio experience in Kanazawa. His travel agency went above and beyond when reserving our timeslot at the Square Enix ARTNIA cafe, even as far as the tour guide opening up her own account to book it. All the hotel accommodations were very comfortable and the breakfasts served there were delicious. Jack was able to help us fit our itinerary with all the sights we wanted to see. We will definitely be revisiting Japan again with his guidance.

Service is very lacking considering the business' name. My initial contact was in year 2010 when I…read morewas researching tours to China. My sister suggested I contact her travel agent who helped book a tour for her to China. The agent gave me some info over the phone, but said he would check further and call back. Well, I never received a call back. This year the same travel agent is the go between for a cruise to South America that my sister and a group of friends and family are sailing to. I decided to cancel and requested a refund. The agent requested an email since money was involved. I did as requested. Did I receive a reply? No. Too busy or indifferent? I went online and found my refund against my credit card, but I never heard back from the travel agent.

So, I've never ever used a travel agent and was totally against the idea of one since I didn't want…read moreto pay more for something that I could do myself. Boy was I wrong! Katy was super helpful and responsive in booking our 3 tickets from SFO - TPE - MNL - CEB and back! Our fares were a little more complex as I wanted the cheapest fares that still qualified us to earn miles! I originally went to book the flights through the airline directly; however, they told me that going through a travel agent might be cheaper! They were right and Katy saved me $34 on each ticket! From now on, I'm going to go through Katy and will refer all my friends and family to do so as well! THANKS KATY!!!

My family and I have been using Travel Point for almost 5 years now. This place was referred to us…read moreby a family friend. We use it mostly to buy airplane tickets and tours to Asia. Katie, the owner, is extremely efficient and friendly. She talks a mile a minute, but she is hilarious. She usually can find us the best prices and is even willing to meet us at the airport to give us tickets. I highly recommend Travel Point for your international trips.

Lisa is very helpful with everything, from booking international plane tickets on back orders, to…read morescheduling tours to view the gorgeous Napa, her service is the best. I first started using her when I first got married, and the Napa tour was our first mini honeymoon. It was perfect and we were very happy with it. :) The tour guide, who is Chinese, even translated everything he said to English for my husband, even though he was the only American in the group. My mom came to visit me when we got married but I didn't have enough time to go sight seeing with her because I have a busy job. So, I asked Lisa to recommend my mom a perfect tour for her, and she did. She found my mom a 7 day Las Vegas/ Grand Canyon/ Yosemite tour. My mom said the tour was great and she loved it :) Last Christmas I went back to Lisa and wanting to buy tickets for me and my husband to visit HK. Of course, just like every year, plane tickets sell out very fast around Christmas/ New Year, so we got ourselves on the waiting list. A couple of days later, she got us our tickets. And her price is usually lower than what you can find online. It was my husband's first visit to my home town, and he was very excited! This year, again, we're going back for more. Lisa again is very very helpful on getting the tickets. She is aggressive on the ticket selling company, but not on the customers. She is VERY friendly, listens to what we need, and she answers the phone every single time I call her (which is a LOT) and answers every single question I have for her. I can't say I can find a better travel agent than her.

The travel agent is called Lisa. She is very considerate in terms of helping me find the cheapest…read moreflight ticket possible and she is very quick in returning my calls and email inquiries inc. weekends !! Once I was going to fly with China Airline from San Francisco via Beijing to Hong Kong. I was already happy with the price and the route so I gave her the deposit, but she kept searching other deals for me until she found a even cheaper one which flew with Japan Airline and saved me $50 with a shorter transfer time. There was another time that, my father's flight got delayed by 10 hours in Seoul and he called Lisa for help out of desperation as he does not speak English well. Lisa stepped out of her job description as a travel agent to negotiate with the Korea airline and my dad was given a night of hotel for free (I heard that not all passengers on that flight got the same offer). I felt very thankful for SunEast in this particular case. Since then, my family books trips with Lisa almost every year.

I found a travel agent for life! Cadao is short of a miracle worker and I'm so glad that I found…read moreher on Yelp! This is my situation: As soon as I found out that my mother died yesterday in Vietnam, I started to look for a travel agent. Because tradition dictates that her burial to be in 3 days, it was extremely important that we leave immediately. This was an unexpected event and because of the special situation, I needed someone who knew the requirements for travel to Vietnam and be able to get us plane tickets ASAP. Well it turns out the this is also Chinese New Years and travel to and from Vietnam is pretty much booked so finding 4 tickets could be difficult. On top of that fact, none of us had visas and this was Friday afternoon (SF time). No visa, no getting into the country. period. Cadao worked relentlessly until she was able to book our flights, and coordinating with her contact with China Airlines. This all was happening while I was in her office. Then we drove and dropped her off at the Vietnamese Consulate to get our visas. Initially, only my wife and I could get visas since we live here in SF and had our passports on hand. My sisters however had to fly in from out of town. Cadao stayed and waited until my sisters could email their passports to the Consulate for their special visas to be issued. It was later in the evening that she called to confirm that all the visas were issued and that the flights have been confirmed. We are leaving in 4 hours. It's rare to find someone who goes far beyond what you expect or takes care of all the arrangements like Cadao did for us in the situation. I can't express how grateful my family and I are for what she has done for us so we can be there for my mother's burial.

This is my first ever Yelp review…read more I've known Cadao Tran for about 20 years and I've just recently started using her and Smiles Travel again. For the longest time it was very easy to do most of the airline ticket and Vietnam visas myself. Now, post-COVID it's all become a lot more complicated. With airfares, it's been hit and miss. Last November she got a great price on a trip to Vietnam. On this month's trip I didn't get a bargain, but I didn't pay more either. ( Sometimes she can get special deal with business class !) What I've really appreciated is someone who knows the ins-and-outs of Vietnam travel visas. The new requirements getting a visa are supposed to be friendlier and easier, but I found the e-visa confusing and complicated. I'm much happier just turning the whole process over to her. If you're having any problems with the Vietnam visa process, just call Tran Cadao at Smiles Travel. She's very responsive, very knowledgeable, and very helpful. You can contact her by her cell phone 415-516-0332 Jimmy B

Supertime = Superior Super Service…read more Hands down the sweetest bunch of ladies in the travel business. You want efficiency and honest pricing look no further than Gigi at Supertime Travel. As with any business, it's the people that make the difference and, Gigi, who is not related to me in any way, stands head and shoulders above the rest. I fly to Asia every month and Gigi provides either the best fares or let's you know if she can't beat the fare you got. So before you get a ticket, domestically or internationally, please give Gigi a call. You won't regret it.

Gigi has been my go to person whenever my family does a big trip. She would arrange almost…read moreeverything for me and will work to find me the best rates. Highly recommend this company as they take the time to understand what I want and make the best effort to help.

Short version: Courtney was amazing to work with! Responsive to our ideas, but offered…read moresuggestions. Presented good options. Considerate of budget and spending versus splurging areas. And always amazingly fast to respond. I would not hesitate to recommend her services to anyone or to work with her again in the future! Full review: We were planning a 3 week honeymoon to Italy and wanted everything to be perfect! Even though we are both totally internet research people, we've never planned a trip of this scale (or this meaningful to us!) and we thought that having a travel agent might help. We actually started off with another agent who offered honeymoon planning as her wedding boutique. After months and months of waiting for her to pay attention to us and getting nervous that nothing was done and regretting not just doing it ourself on the internet, she finally realized that she had too much on her plate and handed us off to Courtney. Boy was that night and day! From the first conversation with Courtney, she put me at ease, quickly assessed what was important to us and what the urgent planning priorities were and got started right away. Since we were behind schedule, she got going immediately. She provided us several options for airfare the next day, and we had that booked within 48 hours. Hotel section for our 4 city excursion seemed so daunting on our own, but Courtney really helped us out by listening to what were were looking for, sorting out severals recommendations, and then adjusting based on our feedback. She even looked into a couple of the hotels we had found on our own that we were excited about. After we made our final selections for hotels, she got them all booked, zero effort on our end, and proceed to investigate transport between all our ground destinations as well as activities! Everything was quick and efficient but not overwhelming. She answered calls and emails quickly, always addressed all of my questions (unlike many of my wedding vendors who would answer one part and ignore the 5 other questions!), and was generally a joy to work with. At the end of the our planning process, Courtney gave us a detailed itinerary of exactly where we needed to be, how we would get there, with times, payment confirmations, itinerary numbers, detailed accommodation information. Everything we could need in one handy pdf. I couldn't have put together a better resource myself! At the end our our trip, our airline went on strike, grounding all the flights for several days---which of course we had NO CLUE about in our honeymoon bliss! Courtney discovered this, emailed us to make sure we were aware of it, and how it might or might not affect us, and gave us instructions of what to do if it did. While it turned out we were on the flight right after the planned strike ended, had I not known in advance, I probably still would have been worried about what to do, and I was so grateful to have someone at home looking out for me with helpful information. All of this is to say, Courtney was truly fantastic to work with. She went above and beyond, and made our trip planning far easier and more streamlined. I would not hesitate to recommend her services! Thanks so much for everything!! :)

I had my reservations about the various companies that offer cheap business class flights around…read morethe world - it's a lot easier to trust Kayak... but Gabe was great at explaining all our options and the various costs for each. In the end, we purchased a direct flight from Sydney and about $2,800, which I will use for hotel upgrade in Sydney. The entire process took a few emails and a couple of phone calls to feel fully comfortable that I'm getting a good deal for this trip. Thanks Gabe, I will definitely shoot you my future itinerary requests.

Have used Fox Flights and Mark for trips to Thailand and Paris. Could not have been happier…read more Slightly more $, but we got the flights that worked best for us, and saved thousands doing so.

City Express Limo provides great service and is always dependable. Jay is so easy to work with…read more Have used them for several years and highly recommend them

Promised a limousine and showed up with a beat up shuttle…read more need to say anymore? It's a rigidy shuttle service BEWARE