went in for a tire plug and had great , friendly, quick service. also very reasonable price. I will be back. read more

BEST AUTOMOTIVE SHOP in ORLANDO! Whenever I have a problem with one of my cars, there is only ONE Service Center I bring it to: UNIVERSAL SERVICE CENTER on Turkey Lake Rd next to Universal Resort Orlando. Reuben , the owner and his talented staff led by Marco, not only diagnose the problem quickly but they resolve the issue properly, in a timely fashion, and at a reasonable price. They only correct what needs to be corrected. They are the most honest mechanics I've ever dealt with. No matter the make and model , Domestic or Foreign , and whether it's a classic car or an aging daily driver of a car, Universal Service Center will treat you and your vehicle right. Thank you, Universal for keeping me loyal for over 15 years! Rod Ragazzo Windermere, FL read more

.I had a great experience at this garage. The team is professional, friendly, and truly goes above and beyond to help their customers. They explained everything clearly, worked efficiently, and even accommodated my schedule to make things easier. It's rare to find this level of service, and I wouldn't hesitate to recommend them to anyone looking for honest, reliable auto repair read more

This used to be the best shop in town. Unfortunately, there is now new management and unskilled technicians. We have had countless problems with simple service requests, and the prices are now absolutely ridiculous. They recently quoted a repair that was twice what another reputable shop charged. Sad to see what this place has turned into. I simply no longer trust their service or their prices. read more

Reliable and dependable make you feel like family 10 stars across the board. Moved here from Boston in 2021 and I won't let anyone else touch my car read more

called in and ruben ( supposedly the manager ) picks up the phone like it's his personal cell phone and starts being rude ! this person won't let you talk and assume things before you even finished a sentence ! he went ahead and hung up on me and called me ah. wish you could say this to my face kid learn how to listen to w customer ! because customers you have a job ! the customer is always right ! learn how to be humble and to have manners ! won't even waste my time coming here read more

My truck needed some real help and within a couple days the mechanic had it running just right. I'll be coming to this spot from now on! Thank you Ruben! read more

Stay Away, they are dishonest and trick you on selling what is convenient to them even if you pay less it is not what you want, no same quality but higher margins for the business. Be careful with that. Stay away.... I asked for Michelin tires, they installed some cheap tires that is very unsafe because the margin is better for them Watch out! I did not realized it at all until 3 days later when I was checking out my new tires. I was very shocked and upset. I called they will buy them for $200 but that is it. They will not fix their mistake. I told them I will have to use social media he said good for you! go ahead! Oh well! stay away! do yourself a favor.... read more

Universal Service Center - Auto Repair Near Me - Orlando, Florida

This place is a joke . In my opinion I got ripped off. My sprinter van sat with them during the 2 months most of the time WITH THEM and this is used for my business It went in for radiator light on, they said I needed a new radiator and we also knew that we had an oil leak so I figured might as well get it done , then the owner called that your Turbos got oil in them , mind u the turbos we're working fine. On thinking him being honest I finally said ok. supposedly fix all came and paid $6000..;On our first delivery the radiator light came , called him and he said don't drive it and had it towed to the shop. Excuse the mechanic didn't tighten the clamp. Short story water kept leaking so he said ecu cooler was leaking $2500 . At this point I said now I had no confidenice in their work. Then the new Turbos stop working after 2-3 days later . Took it back ,, Excuse bad turbo , ordered another new one ,, same problem claims that was bad also ,, Ordered an upgraded turbo better manufacturer SAME PROBLEM , Water still leaking so took it to different mechanics solved the water leaking apparently it was water pump $700 not the $2500 he wanted for some cooler leaking, The oil fix was not really fixed still had it leaking a little : It was getting frustrating. so I called him apparently he went for a couple weeks during Christmas. in the meantime oil kept leaking a little, After he arrived from vacation he told me the bring it back . Told him turbos and the oil leak and this point I figured he would take it again and try to fix the problem. He said he had to do oil change because oil was low ,, obviously it was leaking . Turbos working presently which he claimed the Filter was clogged and had to clean out . Presented me a bill for $650 for all the things he couldn't fix. Oil still leaking , leaking water he did not fix , Had to settle paying $400 more to get my van out.. THEY RIPPED ME OFF. LIED AND IN MY OPINION THEY ARE NOT TRUSTWORTHY read more

Fast, reliable, and transparent! I'll never take my car anywhere else!!! Repaired my tire and filled all in under 15 minutes as a walk in

I have gone to many places and seen quite a few mobile mechanics, but I will only be going to Universal Service from now on. I trust them and have found their work to be honest and thorough. read more

I was stuck in Orlando and needed them to fix my car. They gave me a high price for the fix. When I picked it up, the price was jacked up again. I feel cheated. read more

Awful supposedly auto repair shop/stay away from them, they are super rip off artists and should not be in business/My granddaughter was using my chevy impala, when it overheated, towed to their garage and the did some repairs on the car, I paid over $ 1200.00 in so-called repairs by credit card, granddaughter picked up car and drove 5 miles and it quit running/called shop and they said I need a new motor for car/app,$3000.00/they should have analyzed the problem from the beginning, but they were looking to jack up the bill/stay away. They should not be in business, total rip offs read more

My first visit - for an oil change (Amsoil synthetic). Very courteous and helpful staff, and fast turn-around. A well-run business.

Please stay away from this auto shop...they broke my son's car and refuse to admit what they did...as a parent.. I am so upset that people can do that to a kid just trying to get his car fixed! STAY AWAY!!!! I didn't want to give them a star but it's the only way I could post this warning!! read more

Good service. Efficient and a job well done. Maybe a little expensive. But what isn't these days and you need to support your neighborhood stores. It's a new world. I just glad they stayed open. I was very satisfied. read more

Marcelo (front office) and his employees helped address a cylinder 5 misfire (bad spark plug and potentially coil) on my Toyota Sequoia. I was on a road-trip and needed a quick fix so they helped out somewhat rapidly. BUT they pushed their diagnostic fee which was ridiculous since I came in with the diagnosis and code. Plus, they recommended to change all plugs and coils when I said I didn't want to. Very aggressive mechanics with no empathy and terrible customer service. Extremely rude and unprofessional. Do not recommend and only came here since it was closest shop. read more

I called for a quote on a water pump replacement for my 06 Scion tC (which was $400 for anyone curious) and Falvio was assisting me over the phone. After telling him what was wrong he suggested I do not drive my car and gave me the number for a tow company. I used my insurance to cover the tow but once I got there they took the keys and would let me know what they found. By the end of the day they called and told me I needed a water pump, belt, and thermostat and let me know how much it would cost. I agreed and they said they would work on it first thing in the morning. 5:30 pm the next day they called and said it was ready to go. I didn't get off work until they closed but they assured me they would stay there until I arrived, and even offered me a ride to their location from my job close by. Flavio was there again and he saved my old water pump to show me how bad it actually was! My car was quieter than a mouse on the drive home, and has been great since. A few days after I got a text from Gilberto checking up on my car and asking if everything was good. The entire time the staff called me by my name, and not by the car I drove which was greatly appreciated. I had a wonderful experience and will be return to them in the future, as well as suggesting them to friends who live nearby as well. Best auto shop experience I've ever had! Thank you! read more

New management. Smooth talkers but beware. I brought our car back because a problem they serviced 2 months ago continues. They are trying to say that they never worked on it for this issue so not their problem. In March 2024 I brought in my father's (rarely used) Avalon specifically for shaking/shimmying. The shaking was the whole reason I brought it in. In March I stood at their counter while both Marco and Hector gave me detailed explanations of how the bad coils/plugs caused poor mixing and were causing the shaking/throttling. So, new spark plugs/coils done = $1200. But shaking continues. Brought it back and now told this same problem is caused by 1 worn out tire. They actually say with a straight face that they have no prior record of this "shaking" from March and that the $1200 service was for simply for a check engine light. Nice switch, right? I have my copy of the March service record where I made notes of the explanation they were giving to me for the shaking. No accountability for the prior, expensive diagnosis. We had brought our cars here since 1990 under prior owner Flavio (who is gone.) Im waiting to hear back on their final resolution for this issue, and will update the review depending. read more

My mother took her Toyota Camry here to have it diagnosed. The old owners were great, the new owners however just tried to rip her off. $1000 to replace a valve cover gasket on a 4 cylinder engine. $250 to clean the throttle body. Every thing they wanted to do under their measure of a "tune-up" was outrageously overpriced. Anyone who works on cars or understands the process of the two jobs mentioned would know this is an absolute joke. Both jobs combined could be completed in less than an hour. Their hourly labor rate is either the highest in the country, or they were simply trying to rip off an elder woman. You decide... read more

I have had several excellent experiences here. They are very honest and reasonable. I called once right before they were closing with a nail in my tire and a dead battery in my husband's car- they told me to come on in with both cars and had both issues taken care of within 20 minutes. They also helped me order LED headlights on amazon for my son's car and put them in at a minimal cost. Everyone is always very helpful and personable. So glad they are only a few miles from my home. read more

I had to have my car towed here after it stalled and left me stranded. The guys took my info while I was waiting for tow truck, worked with my warranty company and had my vehicle fixed in less than a day! They were very helpful and I had zero charge to have my fan assembly replaced. Just picked up my vehicle and the AC is the coldest I have ever felt - great job and nice guys! read more

I always take my old cars to them. For this old gal having a reliable , fair & trustworthy mechanics to help with my needy cars is a blessing! Thank you guys for all you do for me! read more

I first went to this shop because it was near where my car broke down and recently for its convenience to work. But, they over price everything single service. Every time I take my car in they claim they will call me when service is done but, I wait hours and I have to call myself for a status update. The customer service is below par definitely would recommend going somewhere else. read more

Give them three stars. They are a mom and pop shop but they are more expensive then if you went someplace else. I've been there before to get a plug in my tire which they are responsibly priced. I needed work to my tires and the rods underneath. I dropped it off they told me an hr they would call me with a quote. Three hrs later they called me with a quote that was tripled the amount than expected as well as triple the amount that the parts actually cost. I went and picked up my car as it was a ridiculous amount for what needed to be done. I took it here because it was close to my house, I took it to another shop and they could do it for a fraction of the price. Just make sure you get a quote before having any work done, I feel like they took advantage of me because I am a woman and the car that I drive. read more

I highly recommend this shop - they are fantastic! I was stranded with a flat tire at an Orlando resort. Flavio worked with my daughter (who was helping me all the way from NJ!) to get someone out to the resort to put on my spare and get me to the shop for repair. Jorge was awesome - he litterally changed my tire in 5 minutes and had me follow him to the shop. I am not exaggerating when I say I was at their shop for less than 30 minutes - they patched not one, but 2 tires, and got me on the road again! AND, my bill was such a surprise - for on-site tire changing and report - my charges were a third of what I was expecting! If you need tire service CALL UNIVERSAL SERVICE! Thanks again, Flavio and Jorge - you guys rock! read more

Universal Service Center is a wonderful repair shop. They are honest and competent. Prices are fair. They warranty their work. Never any problems with them. I am 72 years old, owned many vehicles, have visited repair facilities in over six states, and have had all types of situations requiring repair. Universal is amongst the best I've dealt with. All of my family uses them and this includes five vehicles. read more

Went here for an oil change. Next day tire went flat. I was annoyed because I thought it was their fault. Had them take a look at it, figured out it was a older issue that appeared more after the tire was filled up. They still fixed it for me even though they didn't do it. It restored some of my faith in human kind and mechanics. read more

We had a check engine light pop up right after lunch on our last day in Orlando. These guys fit us in and resolved the issue in about 1.5 hours. Great shop. read more

This place is great if you need anything done for your car. I have gotten my car fixed there multiple times and they always do a really good job and they do so quickly. They also do oil changes, fix tires, etc. the guys are all very hardworking and aren't like most of those car places that have used car sales men working for them. I highly recommend them for a job well done at an appropriate price. read more

Not sure what to make of this place, but I think I will keep looking for a better option. Just went for an oil change. It was the price I would expect to find at the Mercedes dealership for a synthetic change. So, no bargain. The facility and customer service are substandard, but this was to be expected. I had neighbors recommend the place, but I just don't understand why. Maybe everywhere else is so terrible this is a good option. read more

I've patronized Universal for at least 20 years. The owners and staff are knowledgeable, pleasant and honest. I trust my 68 Mustang and my 05 Mustang to receive the best care and attention by Gilbert and Fabio. I recently had an auto problem while in Kissimmee, stopped at a local shop...they took care of the problem and then told me I needed brakes...all four. Not having time then so a few days later I went to Universal and left my car to have brakes done. Gilbert called me later and said "you do not need brakes...you have years left on your brakes" Charge for brakes...nothing. If you need auto service...go here for the best personal attention and service...not just my words but ask anyone who is bringing their auto here. Pete H, Orlando FL read more

We were a little put off by the workers yelling at one another. They gave us an outrageously overpriced cost. I heard them doing the same to other customers, so we left without them working on our car. read more

Consumer beware of this mechanic! They will recommend and charge you more for work that other places will charge you less! The $100 diagnostic fee will not be told to you and he will give it if you don't do the work! read more

The mechanics work fast, and are dependable. I had a complete tuneup and my tires rotated in under an hour. This place is trusted, and has stood the test of time. Recommended read more

My experience here was better than most other experiences I've had with mechanics in the Central Florida area (And I've had a lot). About a month back I had a hard click when turning on my car and it would not start. I had to call AAA and luckily they picked me up in 30 minutes. After being dropped off at the service station they checked out my car and told me it was probably my starter. They said within 3 hours it would be done which seemed reasonable to me. Even better was that this shop is literally right behind Dueling Dragons and Universal so if you have an annual pass killing time is no biggie. I went to the parks and caught a few rides and after coming back about 2 hours later it was already done. I was charged for an hour of labor so my total came out to about $350. I had no idea at the time if it was fair as im clueless when it comes to automobiles but after getting quotes from some of my auto-savy friends I saw that it was a more than fair price. If anything goes wrong in the future I'll probably be back, universal studios really helps with the monotony of waiting on car repairs. read more

I have a 2009 Altima and it has not been the most reliable car, I drive across the state of Florida at least twice a month for work. I have been on the hunt for a reliable mechanic and a couple years ago was the first time I went to Universal. I needed a lot of work done so I compared prices at 3 auto shops (2 which I will not name) and I ended up here. Not only was it the best price but the best customer service I have ever received! I go back for anything I need done and have complete confidence in the staff there! read more

There should be a zero stars option for this company. One of my rear brakes was grinding last Saturday. They gave me a $722 quote for a rear brake job-new calipers, new rotors, and new brake pads. I did not allow them to do this work. I took it to another mechanic who kept the existing calipers, turned the rotors, and installed new brake pads. My bill was $181. Dishonest to say the least. I will never recommend these guys. read more

This place has been here for over 20 years. I remember taking my car there while I was still in high school. Recently, when my car had an AC problem I took it there completely forgetting that I had a few months of my manufacturer warranty left. They diagnosed it, but when they called to tell me they reminded me that it might still be under warranty. read more

What a horrid place. Wanted to charge me $1000 to $1400 to do work that took me 45 minutes and $240 in parts. Plus charged me $100 for a diagnostic I could have got at Advanced Auto or Autozone for free. What a rip off...I can understand paying for someone's expertise but I'm not going to stand their and get raped by these people. STAY AWAY AT ALL COSTS...literally all costs. read more