Exceptional Service from Mr. Sterling We initially walked into the dealership simply planning to look around--we had absolutely no intention of purchasing a vehicle that evening. With less than two hours until closing, however, it seemed that most people were understandably ready to wrap up their day. Mr. Sterling was the exception. Although he was already assisting another client when we arrived, he immediately acknowledged us, warmly greeted us, and welcomed us inside. Once he finished with his client and noticed that no one else had stepped in to assist us, he came over himself and asked how he could help. From that moment on, the experience was exceptional. Mr. Sterling was warm, candid, knowledgeable, and incredibly patient with our questions. Most importantly, we never felt pressured. He wasn't trying to oversell us or push us toward a decision. He simply listened, gave us clear and straightforward answers, and helped us understand our options. Ironically, that genuine, no-pressure approach is exactly what turned our "we're just looking" visit into buying a car on the spot! Mr. Sterling went above and beyond throughout the entire process and stayed well past closing time to make sure we were taken care of. His positive attitude never changed, even as the evening grew late. That level of customer service deserves to be recognized. Employees like Mr. Sterling are the cornerstone of any great business and the reason customers want to return and recommend a dealership to others. We also want to give a special thank-you to Mr. Matos in Finance. Despite the late hour, he was friendly, patient, and gracious. He never made us feel rushed through the paperwork. He took the time to walk us through everything and helped make the final part of our purchase just as pleasant as the beginning. Mr. Sterling turned what was supposed to be a quick browsing trip into an unexpectedly wonderful car-buying experience. Thank you for your professionalism, kindness, patience, and outstanding customer care. You truly made a lasting impression on our family! read more

My husband and I visited Universal Nissan on 8/2/26 and went through the usual process of completing the pre-application, viewing vehicles, and discussing our options. Afterward, the sales staff sat us down while they worked with the financing team. After waiting approximately 10-15 minutes, they came back and told us that we would have to wait until Monday because the banks were closed and there was nothing further they could do that day. We completely understood and had no problem waiting. We were told that someone would contact us with an update regarding the financing decision. Unfortunately, we never heard back from anyone. What makes this situation even more frustrating is that our credit reports were subsequently hit with multiple hard inquiries from the dealership/lenders on Sunday, Monday, and Tuesday. We were never given any explanation or update regarding these inquiries or the status of our financing application. Meanwhile, other salespeople from the dealership continued reaching out to both my husband and me multiple times, asking how our experience went and whether we had any questions. We politely explained each time that we were simply waiting for an answer regarding the financing. Despite this, no one ever followed up with us regarding the decision we had been promised. At this point, I understand that no answer is an answer. However, the way this was handled was extremely unprofessional. Whether the financing decision was a yes or a no, we deserved the courtesy of being informed. We were told someone would follow up with us, and they never did. What is especially disappointing is that while we were left completely in the dark about the status of our application, multiple hard inquiries were being added to both of our credit reports over several days. If our credit was going to be pulled by multiple lenders, we should have at least received communication regarding what was happening with our application. If the dealership is going to have people repeatedly reach out to customers asking about their experience and whether they have questions, then those questions should actually be addressed. Instead, we were left waiting with no meaningful communication while our credit was being impacted by multiple inquiries. Our experience with Universal Nissan was extremely disappointing. We expected basic communication, transparency, and professionalism, and unfortunately, we did not receive any of those things. read more

I recently brought in my Sentra and had the pleasure of working with Jay as my advisor. He was incredibly humble and truly sincere in the way he treated me as a customer. Jay took the time to listen carefully, communicate clearly between me, his partner, and the mechanics, and made sure everything was handled with care. What impressed me most was his dedication-- even on his day off, he made himself available when I needed to come in. My car needed several major services, including an automatic key replacement, airbag, right front light, and fixing the alarm system. I knew it was going to be a big job, but Jay helped ease the stress by introducing me to a payment option, which made the process much easier. Thanks to Jay's support and professionalism, the whole experience was far less overwhelming than I expected. read more

Universal Nissan - Got new automatic key. - Car Dealers Near Me - Orlando, Florida

The worst dealership ever! I came in on 7/28/26 to purchase a vehicle. When I arrived, the salesman, Daniel, didn't seem enthusiastic at all. It felt like he wasn't in the mood to work or sell a car. We went over the numbers and discussed which vehicles I would qualify for and likely be approved to finance. I picked out the vehicle I wanted and went back inside while they contacted the bank for approval. When Daniel returned, he told me I was approved with a reasonable down payment. By the time everything was finalized, it was late in the day and my bank had already closed, so I couldn't get the money until the next day. I returned on 7/29/26 with the amount I had been told I needed for the down payment. However, another salesman came to speak with me and suddenly told me I would need an additional $2,500 on top of what I had been quoted the day before. I was then told that I had never been approved for the original amount. I knew that wasn't true because I had seen the paperwork showing the calculated down payment. When I pointed that out, all I got were more excuses and conflicting information. I would never recommend this place to anyone, not even a dog! My experience was dishonest, misleading, and a complete waste of my time. read more

Unfortunately i can't give them 0 stars, the car i bought has paint bubbles from the manufacturer, the car is on a "lifetime warranty", they make you jump through sooooo many obstacles to get a simple issue resolved. If your car is a lease, they will NOT reimburse the miles wasted to come here to fix their mistake. Watch out if they give you a rental and you already have a toll pass, they will charge BOTH the plate and the toll pass. read more

Universal Nissan - Poor manufacturer paint job - Car Dealers Near Me - Orlando, Florida

I rarely write negative reviews, but my experience with Universal Nissan was disappointing enough that I feel it deserves to be shared. I was actively shopping for a vehicle and had already received competitive numbers from another dealership. I was completely upfront from the beginning that my financial situation was somewhat challenging, and I understood that matching or beating the other dealership's offer might be difficult. I wasn't expecting miracles. I simply gave Universal Nissan the opportunity to see what they could do. They had been aggressively pursuing my business, I currently own a Nissan, and I actually purchased my first vehicle in Florida from this exact dealership in 2018, where I had a wonderful experience, so I was genuinely willing to work with them again. Initially, the communication was excellent, but then it suddenly and completely stopped. I was told my information was being passed to another individual who would contact me, but no one did. After waiting about a day and a half, I called them myself and was told, with apparent surprise, that I should have already been contacted. I received an apology and was assured someone would call me within ten minutes. That call never came. The process began Thursday, and by Saturday I was already chasing THEM for communication. Monday came, I called again, received another apology, and was once again assured someone would contact me. Nobody did. It is now Thursday, an entire week later, and I still have never received that call or even an explanation. At this point, the deal itself is irrelevant because I had already decided I wouldn't do business with them after the first few communication failures. What bothers me is the complete lack of professionalism. If you couldn't make the numbers work, SAY THAT. If financing was an issue, SAY THAT. If you couldn't compete with the other dealership's offer, SAY THAT. I would have completely understood. What is unacceptable is aggressively pursuing someone's business, repeatedly promising that someone will contact them, and then disappearing when the transaction apparently becomes difficult or inconvenient. I was courteous, patient, realistic about my circumstances, and respectful throughout every conversation, so there was absolutely no reason I should have been left wondering what happened. Communication costs nothing. Professionalism costs nothing. Keeping your word when you tell a customer you'll call them costs nothing. This was easily the worst communication experience I've ever had with a dealership, and it's especially disappointing because Universal Nissan had previously earned my business and my trust. I'm not going to tell anyone not to shop here because everyone can make their own decision, but I would strongly recommend proceeding with caution and paying very close attention to how you're treated once the initial sales enthusiasm wears off. A dealership doesn't earn a customer's respect only by making a deal. Sometimes you earn it simply by having enough professionalism to tell someone that you can't. read more

Terrrrrrrrrible service. First let's start off with the answering service. People that answer the lines are always lost and they never answer the phone. I've been here 5 times for my 2023 Nissan rogue and every single time they can NEVER find my cars VIN number or my account. They aren't helpful at all. I've always had to fuss and complain about every single thing so they can actually make an effort to fix my cars issue or to assist me as a Nissan valued customer. DO NOT RECOMMEND NISSAN or especially this establishment. read more

I just purchased a Nissan Murano and couldn't be happier. Chris, Raul and Richie could not be more professional, attentive and knowledgeable. It was a zero pressure experience, which made all the difference. They took time to go through all the options available, conducted a thorough test drive and feature reviews. Finance and insurance paperwork was a breeze and the team was quick to deliver a freshly washed car. After 15+ years with Infiniti, the move to Nissan was seemless and enjoyable. Looking forward to future brand loyalty! read more

My last 3 services the worst, even with appointment took them 2 hours to do a oil change, the service guy didn't discuss nothing about the service, i left with a noise came back and they said didn't hear no noises, im done, no more! I was traveling from Apopka to the dealer because was good service, no more!!!! all my cars are Nissan since 2000. poor service and ignoring customer complaint, I won't comeback! read more

We made our decision to go with the 2026 Nissan Frontier X-PRO, Started calling dealers within a 60 mile radius on Friday, most of the dealerships were trying to see how much money they could get out of us, even though we gave them all a price that we were comfortable with. When I contacted Universal Nissan and told them where we wanted to be on price they asked if we could come into the dealership that day if they could get to our dollar amount and I said yes, they came back within minutes at only $100 above what we wanted to pay out the door. We drove to Orlando the next day and met with Albert Martinez who was awesome. Albert had our truck waiting at the front entrance for us, all shinny and ready to go. We were in and out within an hour, all with no surprises and no hidden fees, the price that they quoted us on the phone was the price that we paid. We have bought dozens of vehicles in our life time and this was the smoothest transaction by far. On a side note, one of the other dealerships was so shocked by the price that we got from Universal Nissan that she said she was going to try and find the dealership and buy all their cars and put them on her lot. Bottom line, if you need a new Nissan do yourself a favor and call Universal Nissan and ask for Albert, you won't be disappointed . read more

I went in to get a service from out of town due to transmission broken. The entire time they kept pushing buying a car and I kept saying I want it fixed. I asked if they had parts and said yes. Later said it takes 10-15 days to get, then later they had the parts . Every trick possible they tried to get me to think I have to get a new car. Such a joke. Felt unheard the entire time. Poor customer service. Right when I drop my car off before even it getting inspect they were up my a$$ to buy a car. I would recommend to take your business elsewhere where, and apparently a lot of others do too based on these reviews read more

My elderly in-laws purchased a 2020 Nissan Rogue. They were assured the vehicle had been gone over completely. The cabin air filter was disgustingly filthy, pretty sure it had never been changed in 73k miles. Engine air filter was also in need of a change. It was obvious Universal Nissan had NOT performed service to vehicle as they claimed. We are concerned now that the oil & filter are also neglected. NOT happy with this establishment. read more

Universal Nissan - Engine Air Filter - Car Dealers Near Me - Orlando, Florida

Absolute worst experience I've ever had at a car dealership. We drove several hours and stayed overnight in Orlando to buy a car that was apparently "sold overnight" and they still confirmed our 10 am appointment for a test drive. Jacob never said we needed a downpayment to hold the car, and was apparently unaware that it was sold. Multiple other sales men came out to act confused as to why they couldn't find the car. I was heartbroken, and these people don't care about anything other than making money. This would have been the first "new to me car" in 20 years. And after calling and texting with this dealership for a week I shared my terrible experience and they responded with "but we have other great options!" Believe all of the bad reviews here, it's the truth! read more

Another disappointing service visit! BUT FIRST, please BE AWARE Universal Nissan NOW CHARGES a 3 percent ADDITIONAL FEE if you use a credit card to pay your bill. This was not told to me BEFORE the car was serviced; luckily, I did not have a major repair. They accept cash or debit card if you don't want to pay the credit card fee so be aware! Not sure about a check so call ahead! Now, the service issue. I arrived at 1:40pm on time for my appointment. I was to have a simple oil change, rotation of tires and their complimentary multi-point inspection. I sat in my car after being checked in awaiting my Service Advisor to finalize the service. I sat in the car for NINE MINUTES outside his office as he and another associate were discussing something. (I was outside his window, waiting.) Finally, I get checked in and I was given a text message to contact him if I had any questions during the service. I texted TWICE! with no response. Once an hour and a half after I arrived and the next 45 minutes later (see picture). I then went to the receptionist and said I cannot get a hold of my advisor as he appears to be on the phone, and it goes to voice mail. She asked me if I looked out to see if my car was finished and parked outside. (This is customer service?! I'm supposed to walk out to the lot to see if my car is there?!) She tried the Advisor's number and got voice mail. She pointed out the Service Manager and I went to talk to him. I showed him my text message attempts, explained the inability to get the advisor on the phone and he said he would check with the advisor as my service should only have been about 45 minutes. He said they are "running a little behind today". (See other Yelp "ONE STAR" reviews on service. It seems they have been running behind A LOT for the last year. I read these reviews while in the waiting area. I wish I had read them BEFORE I made the appointment!!) My Advisor finally showed up and I paid my bill. He apologized about the length of time as a new computer system was recently put in place and he did not receive my text messages or knew my car was ready some time ago. It only took 3 HOURS for a simple oil change and tire rotation. My bill came to $100 (less my coupon and including the 3% fee). Luckily, I had a $20 discount coupon for this "service"! I'll be looking elsewhere for future "service". Finally, I will also post this review on Google. It appears management ignores the Yelp reviews as you do not see any responses from the company. There are management responses on Google with many ratings based on purchases rather than service. Let's see if I get a management response on either site. read more

Universal Nissan - Text messages sent on status of service. No replies. - Car Dealers Near Me - Orlando, Florida

They were not willing to help vin verification it's so simple rude only there to sell.

Mark was a great service advisor throughout the entire process of servicing my pickup truck. From beginning to end, he was professional, helpful, and kept me informed every step of the way. I truly appreciate his excellent customer service and smooth communication. read more

I don't usually leave negative reviews. However it's been almost 2 years and I still cannot believe how bad the service was. I bought the car in full with CASH and they still were reluctant about giving me my car. Made me wait days after I had sent the money to pick up my vechicle. They also put their stupid sticker on my car that took so much work to get off completely. Terrible terrible car dealer. They will never get my business again. read more

Absolute worst dealer in Florida! Stay the h**l away from this place!!!! First we looked at a certified car that they lied about its features and raised the price due to that, when we addressed it they said "oh, yea sorry for the mistake but that's still the price" !!! LOL yea real professional. Second they took the actual "Instant Price" online after we showed it them and came back with a "deal", the "deal" was $7k higher on a damn $14k car! Hahaha yea ok, that's some tricky math, if you plan to finance run like h**l this is how they rip you off! They bury this garbage in your financing. Third, their "Internet Manager" called after we walked and tried to hard sell us yet again. This time though is the best! She literally said DO NOT TRUST THE CARFAX! She said you really have no idea where that cars been!!! Verbatim!! We told her our out the door CASH price and she said they would rather take it to auction than sell it to us for that price! WHICH WAS THEIR D*MN INTERNET INSTANT PRICE WE RECEIVED ONLINE!!!!!!! RUN AWAY!!! read more

I was never planning to purchase a new vehicle, but I had been searching for a Genesis GV70 for months. I can by and took a look at it and everything seemed perfect for about two weeks. The dealership claimed it was Certified Preowned and they told me that because Universal Nissan also owns Universal Genesis, they were able to sell factory extended warranties, etc. As it turns out after calling Genesis about another issue, it is not actually CPO. They give all your paperwork on a flash drive so I had to dig around and found out they called it "Universal Nissan CPO" which means absolutely nothing. I was told it had been inspected and it was all original and no accidents reported, but after I brought it in for an issue with a creaking windshield, it turns out it's not even OEM glass. I do want to reiterate that I want to love my car, but that being said it has been in and out of the shop for a combined total of 60+ days so far: 1. Shortly after I took possession, the vehicle stalled out at a stoplight whenever auto stop engaged (this turned out to be a fuel injector issue). It was repaired twice before they got it working properly. 2. With temperature changes, the front windshield creaks and cracks. They are not able to fix this one. 3. The forward sensors randomly activate at traffic lights. This they have never been able to solve. I was told it has to do with the frequency the lights operate on, but no clear information. 4. A green spot appeared on my front camera. There was not chip or scratch on it, but one dealer told me it was not covered and when I took it to another one, they replaced it no questions asked. 5. After the camera was replaced, the 360° view seems more disjointed than usual. I showed my service advisor who agreed, but when the technicians checked it out they said there's no other way the camera fits into the housing so it must be right. 6. The finish on the rims nearly peeled completely off. My vehicle is kept in a garage and I hand wash it. They refinished them for me. 7. The vehicle cabin seems pretty loud on the driver-side. At first, I thought the rear window or my driver window was lowered a bit, but that wasn't the case. I notice it every time a larger vehicle drives by and at night speeds there's a lot of wind. This they never were able to fix. 8. This morning I got into my car and noticed the air was warmer than I was expecting. I keep it set to AUTO at around 72°F and it wasn't fetching there. I reached over and the passenger side is ice cold, so I guess I'll be making another appointment. I try to always give the benefit of the doubt, but in true dealership fashion, they would have claimed anything to make the sale. I'd recommend looking elsewhere. read more

The service is outstanding. They have great quality cars. They even have a cafe to order food in case you get hungry. read more

Universal Nissan - The Nero's Table Cafe. - Car Dealers Near Me - Orlando, Florida

My vehicle was serviced on Wednesday, July 9, 2025, for an issue involving the A/C system. However, immediately following that repair, I began experiencing multiple unrelated issues that were not present prior to the service: On Thursday, July 10, in the morning while getting ready go to work, I discovered that my windshield wipers were no longer functioning, and that neither of the back doors would open with the remote. That same morning, no more than 24hrs had passed from me picking up the car. I communicated this to Alexandra Duginian, and we agreed I would return the vehicle to have these issues addressed. On Tuesday, July 15, I brought the vehicle back in, but was informed that only the wiper blades would be fixed, and that your team denied responsibility for the door lock malfunction--even though interior panels had clearly been removed and reinstalled during the original repair. I was told the door issue would not be addressed. Additionally, following this second service visit, I have now discovered that my charging port is no longer functioning, preventing me from charging my phone or using my navigation system--yet another issue that only began after the July 9 repair. At this point, I have experienced three separate electrical and mechanical issues, all of which began immediately after your team worked on my vehicle, and only the wiper issue has been addressed. I am extremely concerned about the quality of the work performed and the lack of accountability for the resulting damage. I have emailed and called management without a response. read more

Universal Nissan - Amount paid for service over 5,000 - Car Dealers Near Me - Orlando, Florida

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Spent over $6,000+ in service and repairs. Four day later it broke down with the same issue. Service team not willing to find adequate solution but putting in an additional $2,000 to fix what they think is the solution or giving me a $5,000 trade in value for the vehicle. Service manager, Alexis, not speak with me directly with a solituon and passed me off to the sales team who was unaware of the situation. Tried following up with the service manager, Alexis, and service director but with no response. A very disappointed customer. read more

Nissan Universal Nissan at OBT Orlando. Be carefully with this dealer. After I spend over $1200 on new tires this guys make a damage on my door handle and promise to order the part and replaced the damage they did on my car. After 2 weeks waiting the service guy call me Mr. Torres and said his manager Mr. Alex decided I have to paid 50% of the price for the part they damaged. This is totally wrong; they cause de damages on my card and they are supposed to fix it. Hope the can do it ASAP before this escalated. read more

Nothing can improve the service center just told me that the Sentras alternators just go out randomly and I'm talking about 2020 and they like to word play .. so if your thinking about buys Nissan take it from them there parts are trash read more

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I loved the experience of coming in for a check up and coming out with a brand new car. The expert salesman, Julio Valdez, showed me all of the options available, worked with me to find a car that works for my lifestyle and my budget. I would recommend anyone that is looking for a great experience with zero hassle. read more

Raul sold my sister in law her first car and he was beyond caring and helpful, I went to 2 other dealerships and they did not compare to the service I received from Raul and Frankie. I bought 2 other vehicles from this place and have never been disappointed read more

Leased with them because they gave me a *somewhat* better offer and were ever so slightly less painful to deal with than Reed Nissan in Clermont. Leased my 2023 Rogue SV with them on May 11, 2023. I'm just over 18 months into the lease and it has 12,300 miles on it. In short.. here's what I've had to deal with so far with this car. 1.) 2 wheel alignments. Going in for a third shortly because when I left a different dealership the second time, the steering was off center. 2.) Had to replace the two front tires ($300 later) because the originals were balding. 3.) Vehicle practically stalled when I was at the car wash recently. Still trying to figure out how this even happened 4.) "Air conditioner" sometimes blows out warm air unless it's at the lowest possible temperature setting. 5.) Vehicle sometimes lets out a noise similar to an engine revving loudly when I put it in drive and begin to accelerate. Some will say, "but you ARE accelerating...." It's loud... and not typical. Happens intermittently. If you're thinking about buying/leasing a Nissan - They're visually appealing, the new car smell is great.. but just think about the bigger picture. Against every recommendation and warning I was given to stay away from Nissan (I now see why), I didn't listen. Don't be me. Also, the picture attached to this review is what my front passenger tire looked like after 12,000 miles. read more

Universal Nissan - Front passenger tired after 12,000 miles. - Car Dealers Near Me - Orlando, Florida

the customer service is horrible. jve never expected to experience this from nissan. i put so much trust into them for them to be so disrespectful and try to scam me. i asked three different representatives if i would get charged and they all said no. then they sent me an invoice for 215 dollars. he banned me just to remove it off my charge and i feel so disrespectful. His name started with a H and he was a supervisor. The ladys name was alexsandra daghinian. She was being so rude and laughing while i was crying. she was trying to go back and forth saying that she wouldve just paid it. i feel so sad about being banned i never would've thought this could happen. he even said we dont say everything in the beginning and all this couldve been avoided i asked three times read more

I was so impressed with the service I received here. It was so refreshing to pull up and get out of my car without a salesperson hovering over me. I appreciated having some time to look at the vehicles out front and have some private conversations with my husband about the vehicles before talking to a salesperson. Once I decided what I wanted to test drive we went inside. The receptionist asked how she could help us, and if we were there for service or to purchase - new or used. Once we told her we wanted to purchase new, she looked across the showroom to see who was available and hooked us up with Alexis Vazquez. He was wonderful. He listened to what we wanted and answered all our questions without laying the salesmanship on thick. Turn off #2 for, next to accosting me in the parking lot. He immediately got the vehicle we wanted to test drive and took us out, getting a feel for our likes and dislikes and giving us what I thought to be honest feedback and comparisons to other makes and models we were considering. After the test drive, he showed us other interior/exterior color options. We were sold. We went inside and sat down with him to make a deal. We weren't pawned off to another person for that process. Turn off #3. If I'm working with you, I don't want to be switched over to someone else to close a deal. We were not financing which made it a lot simpler. We agreed on a price within 5 minutes, he got the approval, and before you know it we were driving off in our new vehicle. It has been about a month now and I am very happy with my purchase. Thanks Alexis. You rock!!! read more

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Come to this location for mediocre customer service and extra unneeded expenses. Every time I've come here for maintenance they try to add every additional charge they can to actually service the car and the service team is subpar. I've only had good experiences with one team member. Everyone else is rude and speaks to you in a clipped tone. Don't come here. read more

Update headquarters rescheduled to get the auto charger fixed ... they still didn't fix it !!! They never offered anything for the time and trouble... never buy Nissan again... read more

I always go to Nissan to get my car repaired never had an issue. Alexsandra Daghinian was very rude and unprofessional. As soon as I opened the door she just said " name " no hi welcome to Nissan. I let that slide and then she takes a video of my car then when she returns I had let her know what I came for then she asks me what are you here for ? I told her my brakes like I told you in the beginning then she tells me to relax and fix my attitude which I had none. She needs to be retrained to be honest. Attitude check. read more

I had a bad experience with my purchase back on January 20 2024, and due to this the survey that I completed was not for their satisfaction, so Nissan Consumers Affair got in touch with me, and I explained them my bad experience. Consumers Affair asked Ms Jennifer, who is supposely the Universal Nissan Ownership Loyalty Dept to call me, but she never called me. I tried to get in touch with her, leaving messages several times without no success. I think this is very disrespectful and unprofessional conduct on her part, not to respond a client. This definitely will jeopardize Nissan dealership, because once this review is read by others, they wont be doing any kind of business with them. Lillian Jimenez read more

Worst experience I've ever had owning a vehicle with Nissan.DO NOT COME HERE. If you come here for service clear your schedule because your gonna be here minimum 7 hours of your day and when they return your car just know they'll have broken something else in the vehicle that has nothing to do with what you initially brought the vehicle in for .The manager for the service department named Alex is the biggest most arrogant A-Hole you'd ever come across, is not "approachable "when it comes to customer service ,Big ego driven guy for no reason I've had multiple issues with him and he never works to get the customer a better experience . Please do yourself the favor and go to any other Nissan dealer Do Not Go To This One YOU WILL waste your time read more

Had to update my review!! Absolutely worst experience purchasing a car from universal Hyundai/Nissan.. after a week of purchase had to bring the car back 3 times for the same issue. Instead of fixing the issue all there doing is clearing the codes and giving the car back to me. Just for me to drive home and ended up back there with the same issue why is it so hard just to fix the problem!!! Especially since it's a Certified Nissan. read more

Universal Nissan - Dashboard - Car Dealers Near Me - Orlando, Florida

I drove from Reed Nissan of Clermont to this location because of how rude and a scam Reed Nissan was (you can look at my review on them at Yelp for the full story). I was introduced to Derian (and later to Luis) who was amazing! Super nice to my parents, very nice to talk to and was way more helpful than the people at Reed Nissan (also major kudos to driving in the rain before Hurricane Milton to find countless of times of different Rouge cars). I got to lease a '24 Nissan Rouge Platinum for a WAY cheaper price than what Reed Nissan was offering for a Rouge S. These guys were a huge help and a life saver to my money read more

Just helped my son purchase his first car. When negotiating the deal via text it was one person, she kept telling me I had to come in to talk about a "deal". Long story short they called us back as we were headed to buy another car and gave us a better deal. Unfortunately we dealt with 4 people and then given to a sales person in this process from first inquiring to going in to purchase. We drove the car and expressed our concerns. He said the car would be clean when we drive it home. I find it extremely rude that he was talking in another language to coworkers while we are sitting right there. He also kept grabbing his peanuts and eating them as my son was filling out the paperwork. He submitted the paperwork, before we even knew if my son was approved or not he asked my son to fill out of Google review. He then said again I don't see it, are you sure you submitted it? Wow, just wow. We completed the finance part, and then was ready for the car. It still had grease spots on the inside of the car roof, and it looked like a kid cleaned the inside. Dust in some areas, and shiny in others. The car sales person was already checked out at this point. We also noticed the mats were missing. When I want to a manager they did put some in the car, which we appreciated. But we left with a car that the seats need to be steam cleaned. Not the experience I thought we would have Fl when spending $27,000. This is the worst experience buying a vehicle in my life.and this was my 4rd vehicle in just the last 3-1/2 years that we have purchased. read more

Had a nail in my tire just prior to hurricane Milton and had to get out of town fast to pick up my 87 year old mother before the storm. Unfortunately, my key for my locking lug nuts was missing from a prior repair at a different shop. Universal Nissan not only helped me last minute (think we arrived about 5:30 PM), they worked diligently to find a key that would fit. They were able to get the wheels off, got the tire repaired, and only charged us $35. Thanks for going out of your way to help someone in trouble. This speaks very well of your company and your team. read more

Had my husbands car in for a tire issue to only come back hours later to the horn not working and the car remote not working. They clearly worked when we dropped the car off in the morning (Alex didn't believe us of course because why would he with the way his behavior is) But I proceeded to ask Alex the service manager for assistance due to Nissans error, which only ended up in his arrogant a** telling me they couldn't fix the issue and wouldn't be getting it in today & I could maybe bring it in the next day and hope they could squeeze me in. Do yourself a favor and go to any other Nissan dealer for better quality service and to save yourself the anger and frustration of having to deal with the service manger. read more

If I could give this a no stars I would. Dealing with Oscar Maldanado and a deal was in place and they had a full credit app and insurance binder in place and then claimed to have sold the car out from under me. And laughed about it over the phone. I asked early in the conversation for them to take a deposit to hold it but they didn't want to. They are the most unethical and unprofessional sales organization I have dealt with and I have been in professional sales 30 years. Asked to speak with managers and was denied by the sales rep and wouldn't give me the managers name. BUYER BEWARE with this organization. This is why car sales people have the reputation they do. I would never buy anything here - not even a bicycle! read more