Exceptional Service from Mr. Sterling…read more We initially walked into the dealership simply planning to look around--we had absolutely no intention of purchasing a vehicle that evening. With less than two hours until closing, however, it seemed that most people were understandably ready to wrap up their day. Mr. Sterling was the exception. Although he was already assisting another client when we arrived, he immediately acknowledged us, warmly greeted us, and welcomed us inside. Once he finished with his client and noticed that no one else had stepped in to assist us, he came over himself and asked how he could help. From that moment on, the experience was exceptional. Mr. Sterling was warm, candid, knowledgeable, and incredibly patient with our questions. Most importantly, we never felt pressured. He wasn't trying to oversell us or push us toward a decision. He simply listened, gave us clear and straightforward answers, and helped us understand our options. Ironically, that genuine, no-pressure approach is exactly what turned our "we're just looking" visit into buying a car on the spot! Mr. Sterling went above and beyond throughout the entire process and stayed well past closing time to make sure we were taken care of. His positive attitude never changed, even as the evening grew late. That level of customer service deserves to be recognized. Employees like Mr. Sterling are the cornerstone of any great business and the reason customers want to return and recommend a dealership to others. We also want to give a special thank-you to Mr. Matos in Finance. Despite the late hour, he was friendly, patient, and gracious. He never made us feel rushed through the paperwork. He took the time to walk us through everything and helped make the final part of our purchase just as pleasant as the beginning. Mr. Sterling turned what was supposed to be a quick browsing trip into an unexpectedly wonderful car-buying experience. Thank you for your professionalism, kindness, patience, and outstanding customer care. You truly made a lasting impression on our family!

My husband and I visited Universal Nissan on 8/2/26 and went through the usual process of…read morecompleting the pre-application, viewing vehicles, and discussing our options. Afterward, the sales staff sat us down while they worked with the financing team. After waiting approximately 10-15 minutes, they came back and told us that we would have to wait until Monday because the banks were closed and there was nothing further they could do that day. We completely understood and had no problem waiting. We were told that someone would contact us with an update regarding the financing decision. Unfortunately, we never heard back from anyone. What makes this situation even more frustrating is that our credit reports were subsequently hit with multiple hard inquiries from the dealership/lenders on Sunday, Monday, and Tuesday. We were never given any explanation or update regarding these inquiries or the status of our financing application. Meanwhile, other salespeople from the dealership continued reaching out to both my husband and me multiple times, asking how our experience went and whether we had any questions. We politely explained each time that we were simply waiting for an answer regarding the financing. Despite this, no one ever followed up with us regarding the decision we had been promised. At this point, I understand that no answer is an answer. However, the way this was handled was extremely unprofessional. Whether the financing decision was a yes or a no, we deserved the courtesy of being informed. We were told someone would follow up with us, and they never did. What is especially disappointing is that while we were left completely in the dark about the status of our application, multiple hard inquiries were being added to both of our credit reports over several days. If our credit was going to be pulled by multiple lenders, we should have at least received communication regarding what was happening with our application. If the dealership is going to have people repeatedly reach out to customers asking about their experience and whether they have questions, then those questions should actually be addressed. Instead, we were left waiting with no meaningful communication while our credit was being impacted by multiple inquiries. Our experience with Universal Nissan was extremely disappointing. We expected basic communication, transparency, and professionalism, and unfortunately, we did not receive any of those things.

I swear every time I come here I end up annoyed. The service is piss poor yet there's plenty of…read moreservice employees available just standing around gossiping or on their phones. Majority don't acknowledge you so of course I had to try 3 different ways to get someone to help. I even called while standing there and was left on hold. Service desk ignored me on purpose and then my advisor didn't respond until I got home over an hour later. Mind you I literally was there to just pick up my car and nothing more. Took all of 5 min yet I waited for 30 min. Go here at your own risk.

All day wait. Then they try to talk you into things that are not needed. Tried to tell us we…read moreneeded 2 tires when we just replaced all 4. Told us our brake lines were rusted when we just had them done 2 months ago. And they tell you it will be two hours to complete your service when it really is anywhere from 4 to eight. And the still could not find out what was wrong with our car. But did give us a quote of at least $1500 when they still couldn't tell us exactly what was wrong with the computer read outs. Will never ever ever buy a car from them. Our dealer in Massachusetts was never this horrible. And never took this long to diagnose an issue. This dealership is a giant Ponzi scheme.

I was looking for a car and Starling sent me a letter asking me if I wanted to trade in my old car…read more I know I can get more if I sell it outright but I just don't want to deal with all that so I thought why not? So I had already done all the research, knew what kind of car I wanted, got my Costco "special " offer ready, set up financing, looked for the vehicle online, called the dealership to make sure the car was on the lot, not in Montana or somewhere and made an appointment. So #1 the Costco special member deal saved me not one penny so that was a waste. Even though I thought I had everything ready to go it still took 4 hours to complete the deal. Of course they lowballed me on the trade in, which I expected but not to the extent they wanted. I got them to come up a little but not much.The salesperson, Tito, was nice but really didn't have to do much selling since I already knew the exact car I wanted but he was professional. Still had to go " talk to his manager" about the bottom line, as usual. The price was reasonable, the deal got done, I would maybe go back since all these dealerships are the same but as far as excellent service Id say average is a better description

Christian was great! Very patient and knowledgeable!he helped us from beginning to end with the car…read morebuying process !

Frank , the tire specialist and Andres one of the service advisors fall nothing short of amazing…read moreand both deserve raises for all of their customer service efforts -especially just for putting up with me! They explained everything from start to finish and answered all of my questions and concerns . This location is clean , very busy all the time has great service hours and the parts department is nice and the staff is helpful and friendly. There is plenty of seating options with TVs along with complimentary bottled water and coffee while you wait. The services are thorough along with inspections to keep you informed of your cars needs with text updates as you wait. Definitely a great choice for car care needs

I was looking around and it's cars, but the variety of used cars here is not offering or what I…read moreneed and I end up going to the other Toyota dealership where I end up purchasing a car

Met Moises Evoli about a week ago when i brought my dodge 2015 journey in for an evap leak issue (…read morefrom weeks ago). Got to talking. Told me maybe we can get you into a new car. I said ok, keep in touch. Well a week later, we got a 2019 Jeep Grand Cheerokee Laerdo. Moises and my family were able to test drive 3 cars and figure out which one we liked and met our budget. Throughout the long day, Moises was personable, friendly, non-aggressive and easy to talk too. The back end guys are usually the issue with the negotiations and price but Moises fought for me as much as he could and after standing my ground, we got a good deal done. Thank you again Moises for your professionalisms and patience. It was a pleasure doing business with you guys. Good to know i was not pressured or stressed out during the hours i was there

I normally try to give businesses the benefit of the doubt, but my experience at Napleton Chrysler…read moreJeep in Kissimmee was extremely disappointing and felt downright dishonest. After purchasing my vehicle, I later discovered I had been signed up for an Assurant Vehicle Care policy that I clearly refused. Francisco Diaz in finance asked me about the coverage, I told him "NO," and yet it was added anyway -- totaling $959 rolled into my loan. Not only does this increase my payment, but it also feels like I was taken advantage of so someone could get credit or a kickback for adding a policy I didn't authorize. This is exactly the type of behavior that makes people distrust dealerships. On top of that, I was told my $6,000 down payment would have a 2% credit card fee. Instead of being charged $6,120, I was charged $6,180 -- noticeably higher than what I was told. No explanation, no transparency, just more money out of my pocket. Between the unauthorized add-on and the inaccurate fee, I walked away feeling duped, frustrated, and misled. Buyers deserve honesty, not surprise charges and hidden products slipped into their contracts. I would not recommend this dealership to anyone looking for a straightforward, trustworthy car-buying experience.

I have to say that I am NOT impressed with the Genesis services in Florida…read more In the beginning, it was really tough. The reps are forced to just sell you whatever and they don't really listen to what you are saying about what you really need. It's also sad, bc women are rarely heard and are more taken advantage of. RICK CASE in Fort Lauderdale is the worst of them all. Anyway, I've been suffering along with them, but I have to say that since I found a really good service agent there, I haven't been as frustrated. It's taken years to find the right person to cater to my needs. One of things I don't understand is the fact that you can purchase a vehicle from them and now I want to purchase wheels and they send me to an outside dealer. I have come to realize that most automotive places don't know how to do work on a Genesis and they just mess your vehicle up. The pluses are they open early. I do like that the lounge has plenty of seating and the bathrooms are always clean. They provide free coffee and water. They also have a working station for you to plug up and work while you're waiting for your vehicle. But as I said earlier I'm much happier because I have a service agent that listens and if I'm not satisfied, he tells me to come back. So he is the reason why this Universal gets a 4. If it wasn't for him, they would get a 3 just based off past experiences.

Communication is terrible. Took 8 days to do a repair. Even though the problem was diagnosed the…read moreday it was brought in, it took 3 days to call the warranty company to get approval for a repair. Then another two days to do the repair. All together 8 days for an oil change and a wheel sensor replacement. And I had to call the warranty company and chase the advisor around to find out what the status was. No issues with the mechanics.

Decided to trade out of my Tesla and into a Rivian pickup truck. The team here made the process so…read moreeasy and quick. The whole purchase process was online, demo center let me take a really thorough test drive to decide, and when picking up they gave me a walk through that really made the transition seamless. Oh, and this truck is SO MUCH fun to drive. The staff there are super friendly and helpful, so if you're considering an EV, please go check them out! 10/10!

The staff there are super friendly! They are honest and have been working really hard to figure out…read morewhat is going on with my car. I would definitely recommend them.

Did a great job on my breaks. Honest people. I will definitely return for all of my vehiclesread more

Canan Wright, Arthur, and the financing expert Mr. Chung were all a pleasure to work with. They…read moredelivered the car on time and carefully explained all of the features.plus the financing rate they got me was a pleasant surprise.

Our household has bought 3 cars from here. I mean lesbians and Subarus go together right? ;) I've…read morenever felt talked down to and while car buying always takes a long time they are nice people. The finance lady is the gem of the ball. She is so sweet, has pics of all the Subaru dogs that belong to owners who purchased there all over her office. We take our cars back for oil changes and yes, that takes forever there. But I always know it's going to be right. They even have a shaded dog park so if you need or want to bring the pup along you can!

I ordered a lock for my truck and they said it would be there at 3pm. So I went there to pick it…read moreup. It was not there. Then they said it would be there that evening around 7-7:30 and of course I call and they still don't have it. Don't be telling customers it will be there when it won't... super frustrating