1. Universal Marine & RV

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Rochester, MN

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Universal Marine & RV

2.2 (9 reviews)
Open • 9:00 am - 3:00 pm

Services - Universal Marine & RV

Boat dealers

RV repair

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Dick's RV

Dick's RV

(6 reviews)

Had a great experience at Dick's RV out of Arkansaw, WI. I bought a used 2012 camper from them…read morethat I had found online. There were great pictures of it to know what I was buying, they answered the phone, and got back to me about my inquiries, I applied for financing online, through their website, and it was a breeze. Upon arrival of my scheduled time to pick it up, my salesman Jame had everything ready and in order. I noticed that shop and salesroom were neat and organized. The camper was cleaned and in the shop awaiting my approval. Anything I noticed, after my inspection, was immediately taken care of. Jame also mentioned that I would receive a 30 day warranty on all appliances.They even left me keep it in the shop while I mounted my own hitch adapter on it. I had brought my own tools but noticed I forgot one thing. The shop personal were very helpful with letting be borrow theirs and even helped when lifting my gooseneck adapter onto the camper. I bought a few things from the showroom and even received 10% off my entire purchase. After bringing it home and camping in it a few times I noticed a few small issues. The thermostat was not working properly and the fridge was missing some small clips for the shelf . I made one phone call to Randy, the shop foreman, and he sent me a thermostat and the clips at no charge. I also had a problem with a set of LED lights, that I bought from them, and Randy sent me a new set at no charge. I'm completely satisfied with my purchase at Dick's RV. A shout out to Jame and Randy for being very helpful. I've dealt with a larger RV dealer, on a previous camper that I owned, and it was no where near the pleasant experience I had at Dick's. I've been camping with my family for 10 years and have dealt with my share of RV dealers and shops throughout the years. If and when I'm in the market for a camper again, Dick's will be on my list to call!!

Needed some sealer and advice. Very helpful, and a nicely…read morestocked and organized store.

Lichtsinn RV

Lichtsinn RV

(50 reviews)

The transparency in pricing and the level of customer service that we received from Stacy at…read moreLichtsinn RV was exceptional! Over the top, the best purchasing experience my husband and I have ever had at any dealership for any vehicle either of us has ever purchased. No kidding. This place deserves this kind of glowing review. We don't live in Iowa, but we felt that it was worth it to purchase an RV at Lichtsinn. We wanted to ensure that the Winnebago Revel we are purchasing had not been towing a delivery driver's vehicle behind it all the way to Seattle, as we learned from our local dealership often happens with these small van-sized RVs even though the recommended tow weight is only 5,000 lbs. Since this would be against the Mercedes Benz Sprinter manufacturer's recommendation for lifetime performance of the our new RV, we wanted to take care of our investment. Stacy is the best representative we have ever worked with at any dealership. Highly recommended.

An update. We have just completed 6k miles and about 8 months in our 2027 Winnebago Ekko and would…read morelike to submit an up to date  review.  We do commend Lichtsinn for publishing their positive reviews as well as negative ones. I will say the motorhome does attract a lot of attention from people who are mostly looking for a new one. We have owned about a dozen motorhomes over the years and believe the concept and design of this one is excellent. However, the detailing of this $200k motorhome and service at the purchasing dealer, Lichtsinn RV, overshadows much of the improvements that have been made. The full body paint job looks ok from a distance, but up close the attention to detail is substandard. There is debris and small bubbles in the finish everywhere. Lichtsinn collected a $5k non-refundable deposit. The sales lady, Brittany, told us this is used for presale inspection and preparation. Which initially sounded fair, but that was proven to be just a lie. We still maintain there was no true presale inspection or repair. Others have complained about this too. Our motor home came to us with many items needing repair. They did not allow us enough time to be educated plus inspect the motor home for damage both at the same time, as suggested by the management. The whole theme was to get your check and send you to your local dealer for any repairs needed. We remember Brittany and the closer were hovering over us until they could got our check. Once they have been paid you don't even exist. Once you drive off the lot to head home or to make a vacation out of it, any problem you find are now your problems and responsibility. Also, the minute you step in the companies front door every employee you meet will try to sell you something to up the price of your new RV. It feels like every employee gets a commission, too.  I do realize that a the first time buyer may not recognize this and it could easily be misinterpreted as they are just being helpful. So in summary the Ekko is a very attractive and practical motorhome, but the support that went with it leaves much to be desired. I am confident of two things. I am not the only one who has experienced the above. The problem is the company just weighs a few complaints against doing anything about them and costing them more time and money. It is just a numbers game. If more buyers would complain or stop buying from them, they would improve their product to meet what should be the standard for the industry. I also  know the management will deny all the above and issue apologies. Apology is their favorite word, but this does not make up for your lost time and unnecessary expenses. It is just part of Lichtsinn. Jeff Roberg, DVM

Universal Marine & RV - rv_dealers - Updated October 2026

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