1. Universal Marine & RV

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Rochester, MN

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Universal Marine & RV

2.2 (9 reviews)
Closed • 9:00 am - 3:00 pm

Services - Universal Marine & RV

Boat dealers

RV repair

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River Valley Power & Sport

River Valley Power & Sport

(4 reviews)

My wife and I bought a brand new 2018 South Bay 523 RS pontoon boat from River Valley Marine…read more(Rochester) in February 2020. We took delivery on April 8th, 2020. The boat was initially missing a table, which was sent to us. After we put the pontoon in the water, we went to cover it with the cover that it came with and noticed that there were many snaps ( 10 ) missing and the cover was torn. We contacted the dealer and got the run around from many people that work there. I finally talked with the director of operations, Mike Wooden. He listened to my story and said to send pictures via text and he would see what he could do. It's been many weeks and no word from him. The cover should be under warranty. They wanted me to send in the cover and they would repair it. If you buy a new boat, you should get a new cover and shouldn't have to repair it. The manufacturer warranty on the cover is 5 years from date of purchase. I contacted the manufacturer of the boat (South Bay ) and talked with a Theresa, who said they have already warrantied the cover twice for River Valley Marine. Once in February 2018 and once in March of 2018. Theresa from South Bay told me that the dealer (River Valley ) would have to warranty the cover. Still waiting patiently for my brand new cover.Update (7/26/20) I have since then received a brand new boat cover from River Valley Power & Sport. My review has changed from 1 star to 3 stars.Update (7/26/20) I have since then received a brand new boat cover from River Valley Power & Sport. My review has changed from 1 star to 3 stars. Update (7/26/20) I have since then received a brand new boat cover from River Valley Power & Sport. My review has changed from 1 star to 3 stars. Update (7/26/20) I have since then received a brand new boat cover from River Valley Power & Sport. My review has changed from 1 star to 3 stars. Update (7/26/20) I have since then received a brand new boat cover from River Valley Power & Sport. My review has changed from 1 star to 3 stars.

I initially had a lot more to say after a 4 month drug on painful purchase from this shit hole…read morewhere I never even received the boat that I purchased but I'll keep it short and sweet. Please save your time and money, take your business anywhere else.. and if you do make the unfortunate decision of making a purchase from this place don't expect anyone to return your calls and don't buy a damn thing from Rob at their red wing location, that man is the laziest, lying piece of work I've ever crossed paths with. 10/10 do not recommend.

Cannon Power Sports - Cannon Power Sports, Inc.

Cannon Power Sports

(9 reviews)

I had previously posted a very negative review on Cannon Power Sports due to terrible customer…read moreservice from the previous general manager. Recently, the company has gone through a management change and I am thoroughly impressed with their customer service! The new general manager called me about my negative Yelp review to apologize and help resolve the issue. As a businessman, I know how difficult it is to clean up someone else's mess. The new GM treated me with nothing but respect and gave me a great deal on my next purchase. I will now be a loyal customer. If anyone has had a bad experience, I suggest you give the new management a chance. They have now earned my business, and they will do the same for you.

I brought my 2019 General into the dealer to get a belt replaced. They proceeded to say I needed…read moreboth front and rear clutch covers replaced. They sent me confusing pictures of why they needed to be replaced so I agreed. They quoted me $1118 to do the job and charged me $1251 because they forgot to include the belt on the first quote even though it was there to get the belt replaced. I picked up the machine from the con artists and there is a dime size scuff wore through the front cover on the top side near wear the breather tube connects. Instead of suggesting I use JB weld to repair it they put over $400 of parts on the machine. They claimed I also needed a clutch from scratches clauses by the belt slipping, I declined because I felt they were ripping me off. This is a warning to stay away! Beware of the service department!

River Valley Power & Sport - Marine of Red Wing - Outside of new building

River Valley Power & Sport - Marine of Red Wing

(10 reviews)

Exceptional Customer Service!…read more I have purchased 2 watercraft at River Valley Power and Sport and have been completely satisfied with all facets of the process. At the top of that list is value and integrity. Value. I knew exactly what I wanted and shopped all dealers in the upper midwest. River Valley Power and Sport matched or beat all competitors on value. Simple. Integrity. General Manager Shannon Harrell is a Servant Leader who places his customers first and foremost. From my interaction with his staff, it's clear Shannon parlays those keen core values to his people. An example was a defective major component that manufacturer BRP failed to honor with my 2-year warranty or their recall process. Shannon promised me he would make it right and indeed he followed through with the component replacement at no cost to me. You have my business River Valley Power and Sport!

What a disappointing dealership! They have a boat posted on Facebook Marketplace, by multiple…read moresalesmen. I messaged the first one, Josh Smith with some questions. He answered one of the multiple questions, and told me the boat was in another storage unit and he was happy to set up an appointment to see it. I assumed selling something, he could answer some basic questions, so I don't have to travel an hour and a half to find this information out. Never heard back from him, even though I reached out again to see if he was able to find out what kind of fish finder was on it. Noticed there were 2 other salesmen with the same post, whom I also messaged. (Justin H and Kyle P). Neither one responded to the questions asked. If these guys cannot respond to a couple of basic questions on a boat they have posted and are selling, then I will for sure stay well clear of this place....

Universal Marine & RV - rv_dealers - Updated October 2026

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