Purchased a 5th Wheel RV from them in early 2021, after a very brief walk through, I pulled this…read moreunit home only to find out that the brakes on the camper were never adjusted and did not function. After the dangerous ride home, I called them and they requested that i bring the unit back to them for repairs. That's right, pull a camper with no brakes back to Rochester with no brakes! I had a local mechanic adjust the brakes for me in my driveway. They told me that they operated everything in the unit to make sure all was functional. But the LP tanks were new/empty. I had to pay a local LP supplier to purge and fill the tanks. It was obvious to me that they did not operate most if any of the appliances prior to delivery. We had numerous failures with this unit and had slow service, along with wrong parts ordered. There was an issue with the hot water heater that they never did correct. I did contact the manufacturer (Forest River) and found out the many of my issues were never reported to them, as Universal had told me. At one point they must have gotten rid of their parts person and I was told that the slow service was due to their having to "catch up" from the back log she created. I finally got an email from the manager, he was less that kind or helpful. I traded off the unit for a far superior unit from another dealer. I personally would avoid Universal Marine and Forest River RV, Poor Quality, Poor Customer Service. but Excellent frustration. I waited over a year to write this review because if I would have written this back then, I would most likely have said things that were driven my emotion not plain facts.

Traveling from Yakima, Washington to Dublin, Virginia we were unfortunate to breakdown in our RV…read more We were fortunate though to be close to Universal Marine and RV. I contacted Jason the manager and he said to bring it in. It took a day to have the work done but could have been longer. We were so happy with there service and would highly recommend them.

My wife and I bought a brand new 2018 South Bay 523 RS pontoon boat from River Valley Marine…read more(Rochester) in February 2020. We took delivery on April 8th, 2020. The boat was initially missing a table, which was sent to us. After we put the pontoon in the water, we went to cover it with the cover that it came with and noticed that there were many snaps ( 10 ) missing and the cover was torn. We contacted the dealer and got the run around from many people that work there. I finally talked with the director of operations, Mike Wooden. He listened to my story and said to send pictures via text and he would see what he could do. It's been many weeks and no word from him. The cover should be under warranty. They wanted me to send in the cover and they would repair it. If you buy a new boat, you should get a new cover and shouldn't have to repair it. The manufacturer warranty on the cover is 5 years from date of purchase. I contacted the manufacturer of the boat (South Bay ) and talked with a Theresa, who said they have already warrantied the cover twice for River Valley Marine. Once in February 2018 and once in March of 2018. Theresa from South Bay told me that the dealer (River Valley ) would have to warranty the cover. Still waiting patiently for my brand new cover.Update (7/26/20) I have since then received a brand new boat cover from River Valley Power & Sport. My review has changed from 1 star to 3 stars.Update (7/26/20) I have since then received a brand new boat cover from River Valley Power & Sport. My review has changed from 1 star to 3 stars. Update (7/26/20) I have since then received a brand new boat cover from River Valley Power & Sport. My review has changed from 1 star to 3 stars. Update (7/26/20) I have since then received a brand new boat cover from River Valley Power & Sport. My review has changed from 1 star to 3 stars. Update (7/26/20) I have since then received a brand new boat cover from River Valley Power & Sport. My review has changed from 1 star to 3 stars.

I initially had a lot more to say after a 4 month drug on painful purchase from this shit hole…read morewhere I never even received the boat that I purchased but I'll keep it short and sweet. Please save your time and money, take your business anywhere else.. and if you do make the unfortunate decision of making a purchase from this place don't expect anyone to return your calls and don't buy a damn thing from Rob at their red wing location, that man is the laziest, lying piece of work I've ever crossed paths with. 10/10 do not recommend.

Ill make this short-I helped my brother in law source an Atv for winter plowing: Im a former…read morecertified mechanic and knew the atv needed some small work but was overall very solid. This shop proceeded to take 2 months to fix a carburetor issue they opted to rebuild (and over charge for something much cheaper to just buy new) and during that time managed to break multiple parts on the atv, communicate terribly and take advantage of the fact that he already had brought the atv to them and milked that fact every chance they had. They kept finding "major issues" with the atv that I do not believe actually existed. The fact they went through multiple mechanics during the 2 months it was there speaks volumes of how poorly they run their business. worst part is, they sent it home with him (finally) with broken welded parts that they were responsible (and admitted to) breaking. In my years of mechanics I have never witnessed such a poorly run dishonest establishment.

I brought my 2019 General into the dealer to get a belt replaced. They proceeded to say I needed…read moreboth front and rear clutch covers replaced. They sent me confusing pictures of why they needed to be replaced so I agreed. They quoted me $1118 to do the job and charged me $1251 because they forgot to include the belt on the first quote even though it was there to get the belt replaced. I picked up the machine from the con artists and there is a dime size scuff wore through the front cover on the top side near wear the breather tube connects. Instead of suggesting I use JB weld to repair it they put over $400 of parts on the machine. They claimed I also needed a clutch from scratches clauses by the belt slipping, I declined because I felt they were ripping me off. This is a warning to stay away! Beware of the service department!

What a disappointing dealership! They have a boat posted on Facebook Marketplace, by multiple…read moresalesmen. I messaged the first one, Josh Smith with some questions. He answered one of the multiple questions, and told me the boat was in another storage unit and he was happy to set up an appointment to see it. I assumed selling something, he could answer some basic questions, so I don't have to travel an hour and a half to find this information out. Never heard back from him, even though I reached out again to see if he was able to find out what kind of fish finder was on it. Noticed there were 2 other salesmen with the same post, whom I also messaged. (Justin H and Kyle P). Neither one responded to the questions asked. If these guys cannot respond to a couple of basic questions on a boat they have posted and are selling, then I will for sure stay well clear of this place....

here's a review you might wanna read John wooden the owner. We did a trade out with him on some…read moresign work. I went to his office he said come on in let's talk it over we both agreed that he'd give me to Paddleboards. He reneged on the idea after he even told me that I might have to pay a little of the shipping, he's a first class, but add don't do business with them. He's a shyster even his employee Paul knew I was right that John owed me for all the work that I did, and was willing to trade it out by from a reputable dealer.