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    Universal Marble and Granite

    3.0 (12 reviews)
    Open 8:30 am - 5:00 pm

    Services - Universal Marble and Granite

    Countertop installation

    Universal Marble and Granite Countertop Installation Photos

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    1 year ago

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    10 months ago

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    5 years ago

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    5 years ago

    Worse customer service ever. Starts with the owner. Rudeness and unreliable. Would never recommend this company

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    6 years ago

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    The Countertop Shop

    The Countertop Shop

    (11 reviews)

    If I could give this place negative stars I would. I walked into the establishment and was not…read moregreeted or acknowledged by a single of their 4 employees sitting around at their desks. At one point I ever said hello and was ignored entirely. I will be happily taking my business elsewhere and I highly suggest other do the same. Do not waste your time.

    Installation nightmare. First crew installed my white quartz tops and I had one seam. It came out…read moredirty and very noticeable being white. After contacting them they agreed to come back and fix it. Must have been their "A" crew this time cause they did a fantastic job and you could barely even see the seam. I was very happy with the outcome and glad I let them know that I thought it could be done better. Within a couple days I noticed a small hairline crack on the very edge of the top they had to remove to fix seam. We immediately contacted them. The only thing on my brand new top is a Keurig Coffeemaker at this point. We haven't moved back in the kitchen yet. For the record, this is Silestone calcutta gold qaurtz as well. Nice, expensive quartz with a great warranty both manufacture and installation. Looks great on paper until you need it I guess. They came back out to do a warranty crayon test near this crack, where they rub a Crayola crayon on the top and it shows heat damage. Just so happens my coffee maker is close and they claim I MUST have put my hot coffee pot on the very edge of my brand new quartz top and the little crayon scribbles prove it, so they say. I assure you I did not, nor would I ever put a hot pot on a any countertop when the coffee maker has a spot for the pot. Who does that? After much back and forth with the owner Mike, over email, which were the most non professional, blame placing emails, his solution is to pay half the cost to replace it because I damaged it, so he claims. The fact they had to rip up my top to fix their cruddy seam from their "B" crew couldn't possibly have anything to do with this crack. My new kitchen looks great, even the brand new cracked countertop that will eventually break I assume. I just have to live with that because I will not pay more money for a replacement to probably have another bad seam from their not so good install crew. It's a shame that it's hard to find a local company with a Owner who stands behind their products now a days. His resolve is, my red Crayola says you broke this brand new top, pay more money and ill fix it. I don't know how the top cracked, but it wasn't from a coffee pot on my end or I would of just let it go, like I'm choosing to do now since he just wants to blame his customer and color on my new quartz. Just for grins, I talked with a gentleman who works for cutting edge who has years of experience in this business. Immediately, without a doubt, just looking at the crack, he disagreed. Then he went as far as to say that cutting edge would be replacing that top asap. So, take what you want from this, but I highly recommend going elsewhere to avoid potentially getting a bad experience like I received. I'm reasonable, I know nothing is perfect during remodels. I don't expect perfect. Mistakes happen during renovations, but for the money spent, you want a company that stands behind their products. That's far from what I got from Mike and the countertop shop. Id love to show his emails and how he treats his customers but Ill be a bigger man then him, which isn't hard to do :) Check out Cutting Edge, they have much better reviews and customer satisfaction. When my top breaks, Ill have them take care of it.

    Universal Marble and Granite - countertopinstall - Updated May 2026

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