I purchased Karastan carpeting from Harms last year. The carpeting was losing an unusual amount of…read morethreads. I called Harms and they sent several men out to investigate. After several months it was decided that they would replace it. The stipulations were that I replace the carpeting with Karastan carpeting and that the new carpeting was more money and I needed to pay an additional $1000.00. The new carpeting has the same issue with losing threads. Also, the pattern did not match in a few places when installing. There is an area running down the middle of the room. Woody came to the my house to repair it, but the line is still visible and he said it is the best he could do and would have one of he owners to contact me. No one contacted me after months. $8000 of carpeting that I am embarrassed to own. Nancy/aka Nanci

I had replaced carpeting in two separate rooms by two different flooring stores. Hands down Harmes…read moreprovided the best product as well as the best quality of installation. the carpet layers took great care to protect the walls and the trim board as well as create clean neat edges. with the other company I had to touch up paint several places and the edges at the transition strip are fraying. I can't say enough about this company. they are over the top fabulous!

I went to Carpets by Otto(Angola Road, Toledo) based on the recommendation of a friend. I believe…read morethe front counter guy's name was Craig. He was extremely helpful in assisting me to choose the best pad and carpet for my needs. I chose a carpet and pad, then arranged for delivery and installation. There was about a two week wait from ordering my carpet to the carpet being delivered to the store. At that time, I arranged installation. They allowed me to stretch the installation over two non-consecutive days so I could get my furniture and other possessions moved and out of the way. There were two separate installation crews and both were friendly and efficient. It was raining both days and both crews took great pains to not track in any mud while they were in and out of my house. Both crews did an excellent and efficient job on the installation and were on their way much quicker than I imagined they would be. The carpet looks fantastic and feels good under my feet. I definitely would recommend Carpets by Otto on Angola Road in Toledo, Ohio. You can buy carpet elsewhere, but if you buy carpet from a specialist, you're getting a level of expertise you might not get elsewhere.

Had 2 rooms of carpet installed on 2 different days and both sets of installers were pigs! One…read moredidn't bring a vac because it had broke week before. They were going to put new pad over dirty dusty floor but we had them use OUR wet vac to clean!! Do not recommend! Use Modern floors I heard they do a much neater and cleaner install!

Stopped by the showroom, to find a piece of flooring, to match vinyl planks I had. The proprietors…read moretook time to match with flooring they had in stock, so I didn't need to order another whole box! Couldn't have had a better experience !

Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

Love the carpet, great value and the installer, Don did a professional job. I will return when I…read moreneed carpet!

From the owner: Family-owned and operated since 2002, Midwest Flooring Outlet is your Northwest Ohio source for…read morein-stock and special order bargains on a wide variety of floors, including carpet, tile & stone, hardwood, laminates, and luxury vinyl plank. With our buying power and our customer centric approach, this allows us to bring the best values in flooring to you. Take it with you, or let us install it, either way, you're sure to save big.

AMAZING! Prompt, early, even! A high traffic area that Stanley Steamers said they could not remove,…read moreMr. Fife took it away! I can't say enough! Priced fair, hard working, aesthetically awesome. True MAGICIAN! Thank you so much!

Amazing company with great people who have integrity and care about your flooring needs highly…read morerecommend do yourself a favor go see Otto and make a great decision for your home

This review is for the Perrysburg store. The carpet and flooring options are very good. The sales…read moreassociates are helpful and attentive. The process of purchasing carpeting went smoothly until there was a problem after it was installed. All customer service died and it was most challenging, along with a very long wait, to get recognition or resolution to the issues. Very disappointing customer service when something does not go as planned.

Kwik dry came right on time for our scheduled appointment. They were very friendly and explained…read morethe process of what they were doing very well. They also pointed out areas of high traffic on our carpets and the limitations of their services due to normal wear and tear. We had 2 staircases, a hallway, and the dining room carpets cleaned. They were in and out within the hour. The carpets look revitalized and fuller and "fluffier" than before. Our carpets did not have many bad stains so I cannot speak to how those would clean up but overall our carpets look and feel great! I would definitely recommend them to friends.

From the owner: Kwik Dry Carpet & Upholstery Cleaning Provides Carpet Protector, Deodorizer, Furniture Cleaning,…read moreHome Pro Spotter and Carpet Cleaning To The Northwest Ohio Area.