It's amazing that prior to the cabinets even being in production, all of Cutting Edge Countertops…read morereps constantly called to schedule a measurement knowing that nothing has even started. Even prior to the cabinets being produced or even payment going through. Everything was a rush for you. Then when the cabinets were installed and your measurements were needed, it took weeks to even get measured. Then another month for install. It's ok for you to call me constantly prior to, but when I, the customer calls, there's silence and zero response. "We're too busy, phones lines -with zero calls in queue, still no answers. I even showed up to your showroom. Inquired about the sink, design, and drawings, and still nothing. Wife showed up, same thing. We don't know anything or any sink. They didn't even know that there was a sink on this order, but still charged me for what they thought I would like. A smaller 50/50 sink. Amazing. Again, after several emails and calls for a response, nothing. You just processed the order without any discussion or sink approval.
You chose this small sink, not me. Your staff never returned any calls, emails, never even discussed what type/size of 50/50 sink and still proceeded with a small cheap sink vs my last larger sink, even bought it from a third party company and proceeded with your order, changers me triple the cost. This cheap sink design doesn't even drain properly and pools water. Not my choice, nor was it even discussed.
Second issue and I can and have provided pictures. Still no response. This countertop sink hole that you cut was not even cut straight and off center from the cabinet. Looks horrible.
Now we have this issue. Still no response or resolution, it's been a month and nothing. I'm still waiting for a response for this replacement countertop, and yes, now we're going to use a sink that I, the customer chose, not you. I've not heard back from CEC for this and your issue is still holding up the rest of my remodel. I need a new top to fit my sink ASAP AND need to review this BEFORE it goes into production. Anthony, who never responded needs to eat this cost for processing this before the OK from the purchaser. He also used a Carter Lumber, non approved sink, that I didn't approve. I need a full refund for the countertop and sink so that I can complete my remodel with another countertop company that actually returns calls and complete this with communication.
Their "regional manager" claims to be reviewing, still nothing. Their "project managers" still nothing. Emailed the owner, nothing. They keep blaming others for their issues. Several other negative reviews online and for the same staff are on Google and Facebook. No responses, poor communication, will never use them again, etc.
I need the design and sink that I, the paying customer need and want. I'm going to be using this, not you. I either need a full replacement with the now sink I want and need, or full refund for the $3600 that you quoted. I will also be contesting this charge with my credit card. Please advise.