very rude people do not go here! the lady at the desk is rude and so is there "master electrician"! Edit: let me add just to clarify what I consider rude. It was extremely rude when me and my husband walked in for a light fixture that we thought wasn't working and we bring it to the lady at the desk front and she goes to call a guy to come check it out and goes on to say " here's another one we are gonna have to start charging people for this" jokingly which it didn't seem like a joke with the smirk on her face. Then the electrician that was checking the light fixture ha started questioning my husband's credentials and called him a liar which was extremely unprofessional in my opinion especially arguing with customers in front of other people! It's not friendly advice when you called my husband a liar and was questioning his credentials just because he looked young that's actually discrimination. read more

I have been using Universal Lighting for years so when I needed lights for our whole home I knew where to go. Best customer service I've had in a very long time. The owner helped me every step of the way, from figuring out the style, material, size of the fixture for the room, the length it needed to be hung and even picking out the bulbs needed for each fixture. Very impressed with this business. read more

I don't know what we would have done had Rachel Spooner not been our lighting representative! She assisted us with the purchase of multiple lighting fixtures and mirrors for our recently renovated historical home. Rachel, along with Michael C. made it so easy to do business with Universal Lights. The store's selection of lighting fixtures, mirrors, cabinet hardware and other home furnishings were absolutely amazing! The store's website is very user friendly and assisted us in so many ways. We will always recommend Universal Lights to our friends and family! read more

This place has so many lights you are dazzled when you walk in The staff was very friendly and once we gave him an idea of what we wanted he took us to an area full of choices. He then went online and found some more options that we ended up choosing. They are ordered and will be in on my next stop in about 2 weeks. My wife is happy that she gets to replace the 5 year old fixtures with new ones that will give off more light. I will post pic when they are installed . Thanks to our salesman , the whole process was painless. read more

Universal Lights - Photo of light I like. - Lighting Fixtures & Equipment Near Me - Stafford, Texas

Wow! We walked into this place and the DISRESPECT!! I have kids under the age of nine. The lady at the desk asked me if I had mask for my kids. I said no.. she said oh well I do. I explained that my kids don't have to wear one and said yes they do. I proceeded and put mask on my kids for "safety " ... then they proceeded to follow us around. My kids were scared and my nine year old was like mommy why is the creepy lady following us and just staring at us. Was the most UNPLEASANT experience. Went in to replace SEVEN of our chandelier but definitely lost my service! No wonder they have 3 stars! AWFUL customer service! read more

The old lady was very rude. The guy AVI was very nice. The showroom is beautiful and attractive but the old lady had a very unprofessional approach. No customer service at all. Never recommended to deal with the elderly woman in the showroom. read more

Knowledgeable, friendly and competitive pricing! This is just the beginning of my relationship with this wonderful retailer, but I can't help but give rave reviews! Where do I begin!?! I was looking for a light fixture and I was led to UL via a manufacturer's website. I was mainly looking to see if the UL store carried the fixture I was seeking and to verify a design/installation element! So when I called, Ms. Velma didint hesitate to have me come into the store at 5:30 even though they were scheduled to close at 6 pm. When I got there I ended up getting to work with the owner's son Michael. He took copious notes and listened intently to my questions about this fixture. But then, I stared asking him about another fixture I had taken a picture of but couldn't identify my maker. He searched multiply catalogs and the internet past 6 o'clock to no avail; however, he assured me that he would locate the fixture if I was willing to email the pic to him. So I did. At hardly 10:45 am the next day, Michael had located the mystery fixtures AND he had already contacted company #1 about my install questions. I came in that afternoon to place my order and the icing on the cake was they BEAT EVERY INTERNET PRICE I had found! I'm a savvy online shopper but sometimes one needs this kind of special care, advice, and legwork, knowledge and patience of true professionals. If you're ANYWHERE in the Houston or can access UL's website, there's really no place else you need to shop for lights!!!! Enough said! read more

This place offers a wide range of outside/ inside lighting and much more. Michael our sales associate was very helpful and knowledgeable. I had a vision of what I wanted in my home and Michael helped me make it happen. Michael was able to assist me with everything from an electrician to cabinet knobs. I would highly recommend this place to anyone looking for quality fixtures at a desired price. Michael is attention to detail, and doesn't forget anything! He remembers it all. read more

Racist, Demeaning and Very Unprofessional.. wouldn't recommend even buying a light bulb there . They are so not reliable, they tell their customers one thing and then ends up being something else. Don't get me started on the lady at the desk ... she's so Racist it doesn't even make sense. I over heard her trying to figure out if a customer was still here while I was browsing for lights , she asked one of her employees if the "Asian lady " was still here . Like ? Why would you say that out loud .. that's like me saying is the "WHITE LADY STILL AT HER DESK" yeah she's full of herself and her other employee I think he's name is Michael is very Rude and didn't even wanna help me mind you it was slow and he was on his phone the whole time I was there and didn't even approach me with the right approach. I don't recommend buying any lights from here ... who would want to support a Racist!? read more

If could make it lower star I would. This place has the worst customer service. If you are looking for a light place go anywhere but here.

Not an easy place to find if you are not familiar with the area. Presentation ok, sufficient inventory. First and last visit here, need lamps, 36-42" tall with a maximum base of 7". Tape measure I had, only one staff person did I meet, a woman who offered me her tape measure. She did not indicate if lamps could be taken out on approval of if I could return the lamps if they did not fit the space or suggest an allternative other than her comment, "spend the $ and do it right, wire sconces into the brick." Unsolicited advice might work, poor ROI. Did not state that she had installation services available. Prices triple key or more. read more

RACIST EMPLOYEE; POC spend your money elsewhere. I visited this store on Saturday 4/10/21. There was an employee assisting a customer and an elderly white female employee at the counter working with another customer. I was standing at a table in front of the counter about 14 feet away. The elderly white female employee looked up at me several times making eye contact, never acknowledging me or stating someone would be with me shortly. I was in shorts and a tee shirt because I was working on a project and needed a particular size down rod, which I had called ahead to ensure was in stock. A well dressed female Asian customer rushed through the door and was greeted by the elderly white female employee, the Asian customer rudely stated "I'm here to pick up my order." I continued to patiently wait wondering if there was anyone else who could assist me. The elderly white female employee asked a young employee, Michael?, if he could assist the Asian employee by bringing her order out. Finally the elderly white female employee finished with the first customer and immediately turned her attention to the Asian customer. Needless to say I'm perturbed but don't want to cause a scene. Finally Michael? asked if he could help me, which he did. While waiting for Michael to ring me up, he was called away for something else. An elderly gentlemen asked if he could help me. At this point I was completely pissed because the elderly white female completely ignored me, and never offered any assistance. I informed the elderly gentlemen what had transpired and how the elderly white female ignored me and chose to help the Asian customer first, even though I had been there long before she stormed through the door. The employee stated she didn't even see me, which is BS because I was standing right in front of her the entire time no more than 14 feet away! She immediately began to state she's "not like that." I can only deduce that she's been accused of being racist in the past. Now I never called her racists, but I give her credit for being self-aware. The elderly gentleman apologized profusely. There's no doubt she's racist. There's no doubt she knew I was there. There's no doubt she assumed I couldn't afford to shop there. When in fact as I informed the elderly gentlemen that my wife and I have spent thousands of dollars in his store over the past few years. Although he apologized, she never did. Based on his response, and the other reviews, this is not the first time POC have had issues in this store. read more

Want to feel judged? Just go to this place. The second that we walked in, you could tell the lady at the front desk had no intention of being helpful. We attempted to explain what we were looking for and she acted put out. I wouldn't purchase something from this store if they were giving it away. read more

they have cool looking ceiling fans but are of poor quality and they will not stand behind them when you have problems. Will not be going back. read more

Beautiful showroom of the most gorgeous lighting. High ceilings making it easy to see fixtures. Owners are very helpful and knowledgeable. You must check this business out if you are in the need of lighting and fans. Top notch!! read more

Our experience has been 5 STAR! Ronni is very knowledgeable. We have received valuable personal attention from start to finish. Pricing is a great value, and this company understands budgets. We have made beautiful choices that fit our plans, our vision and our pocketbook. That is refreshing! Also, to say the selections are vast, is an understatement. Let this company help you. You will be so happy you did!!! read more

DO NOT GO HERE! The showroom is gorgeous but the owner and staff are rude! Customer service is awful and they do not stand behind their work or product. I see now why all designers avoid this business. Lesson learned the hard way. Worst customer service I have ever experienced! read more

The customer service to sell you the products they represent is great. Don't go back if you need help or if you have a problem. I should have gone to Costco given they don't treat you like your stupid and will take back the product you purchase with a smile. I will never go back to Universal. read more

I totally disagree with the other reviewers. We are recently building a house and randomly stop by all the time to pick out lights. Ronni is super sweet, always available and get's us the best deal anywhere. They will also beat internet prices and can order anything you want!!! Totally recommended and thankful I found this place!! read more

Worst customer service from the owner or manager, whatever she is! Rude! You are the experts so help instead of getting an attitude. I have been there twice and got the same rude attitude both times so the second time I just left. Won't be back again read more

I have purchased 7 light fixtures and 3 ceiling fans from Universal Lights in the past year. I get loads of compliments on all of them. Great quality and good prices. Helpful staff in offering suggestions. read more

Incredibly rude and unhelpful owners/managers and what is worse they prevent their sales staff from being helpful. Go elsewhere!! Try Custom Lighting and Hardware on Westheimer instead or just use this place to view in person what you can order from another store. They don't deserve your business. read more

I tried to do business with this company several years ago; they did not seem to interested at that time. So I bought elsewhere. I tried again today only to find they not only were still not interested in helping me, but they ignored me! I just walked out. read more

The lighting I purchased was nice (could've found it elsewhere); however, they were convenient. No interest in doing business with them again due to the rude/nasty female owner who stated "she didn't need anymore inventory" when I asked if she had a certain piece in stock and she proceeded to grumble regarding a return I was making. She is quite a piece of work and apparently has "too much" business. read more