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    Universal International

    3.7 (6 reviews)
    Closed 9:00 am - 5:00 pm

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    Services - Universal International

    Auto electronics installation

    Auto electronics repair

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    6 years ago

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    13 years ago

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    Elevated Audio - Its classic day @elevatedaudio

    Elevated Audio

    (86 reviews)

    Lodo, Northwest

    The quality of work and customer service at Elevated Audio is second to none. You will pay more…read moreupfront by going to Elevated Audio, but the work will be done correctly and they will stand behind it. Coming from a guy who's gone to multiple audio shops with multiple BMW Z4s and had issues every time until this place, well, that upfront premium is definitely worth it to me! So what did I have done? I had the front tweeters replaced, a new DSP amplifier installed, and a new deck installed. They ran dedicated speaker wires to each speaker so each speaker had its own channel on the amp. Did we run into issues? Yes, just like the other two places I've gone to with my last sports car. But unlike the two other places I had gone to in the past, let's see how they truly went above and beyond... The first issue I had is the amplifier died. This is the nature of electronics (look up the "bath tub curve of reliability") - in short, if the amp was going to die, it was probably going to die within a few months of getting it or not for many, many years. Elevated Audio stood behind their product and replaced the amp. But there's more... Next issue was a rattling noise I heard from the passenger-side speaker. Again, I took in the car. And again, they stood behind their work and fixed the rattle. Now some audio shops would have argued it was not an issue with the speaker so tough cookies - not Elevated Audio. They just took care of it - no charge. But there's more... Next issue was the deck (I know, I had a bit of bad luck!) Again, remember the bath tub curve. No audio shop has control over if/when a deck or amp is going to fail, so you cannot judge them on that. I did not like the Kenwood deck they had put in for usability reasons and asked since the deck was acting up anyway to move to an Alpine. Again, they just took care of it - no charge on labor, just the delta in price to go from the original deck to the Alpine. More than reasonable. But there's one final thing! The steering controls work only intermittently. Again, they took it in free of charge and tried to fix it. It's still only working intermittently, but they've offered to let me bring it in to have them look at it again. I will take them up on that offer, but only after this whole COVID 19 thing gets better. So in summary, I know it may seem that many things went wrong, but you have to look at what was reasonably under their control. Every step of the way, the quality of their work was spectacular. They stood behind their product and their work. And I guarantee you that had I gone to another shop, I could have experienced the exact same manufacturer failures and had that occurred, I would not have been taken care of the way Elevated Audio treated me.

    Great service. Responsive. Explained everything clearly. Quality products. Good prices. Highly…read morerecommend. Delivered on time. Kept me up to date progress. Will definitely go back again.

    Universal International - electronics - Updated May 2026

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