I walked in to get a colour photo copy. Told me to wait 5 minutes as the machine had a job on it…read more Went for a coffee, came back 10 minutes later. Then He asked me to wait another 20 minutes. I walked out and went to TPH. Poor customer service and didn't seem to care that they lied to me about how long it would take.

went to return some items for my kids after work since it says they close at 8pm. I got there at…read more7:30pm and the staff were closing the doors saying they were closed. pretty disappointed honestly considering I came all this way since the hours say otherwise...

I ordered two hand cleaners for pickup at this store. Got order confirmation and pickup email…read more Received notification from my credit card company that two pieces were billed. Arrived at store but only one piece in my order. I asked for the second bottle of hand cleaner. The cashier went away to inquire with someone else. He returned with an unknown lady who immediatly got nasty saying I did not order two items. I showed her the original order and the pickup ready notice. She told me the Bill of Lading in her hand was the actual order and it said 1 piece ordered. I went to this store trying to be a good customer. I asked the original cashier (AJ) to explain what were the circumstances that led to this point. The second employee (lady) started yelling at the first employee (AJ) and told him to the leave the area. I asked the second employee her name and position and she got even more evasive ut argumentative. I asked if I could photograph her nametag so I could identify her as I wanted to be able to recall later. This caused a third staples employee (leaving to go home) to join in and start yelling. The second employee later identified as Abir kept bullying me to accept the incorrect order or cancel it because it is not her fault that Staples cannot fulfill online orders. She said it is a different company division and cannot do anything except cancel my order. At this point I turned my phone on record to capture the conversation accurately. I telephoned Staples Canada from the Heartland store to find out what is the status now? The customer service for Staples Canada seems to be in Morocco (Tangiers) and they promised to escalate my complaint to a Manager for resolution. I also promised to raise my complaint through Yelp, Reddit, and all forms of social media so that the customer experience improves up to the level of common courtesy for Staples Canada store #38. No customer (or employee) should be exposed to this level of bullying or misinformation. We all make mistakes, how you hande it makes you a leader.

Reviewing a chain shop like this, especially a big box chain shop, makes me wonder if I should be…read moreusing a template of some kind. The stock will be mostly the same from store to store, the staff turns over with a certain regularity so you might have a good person helping you, and you might. You might find a really good value, you might pay more than you'd pay somewhere else. You might lose your soul, you might find redemption. On the plus side, they have a great selection of printer cartridges.

Excellent service and great prices. you can find any size…read moredesks in their stock, the only place that has a reception desking system to any length needed and any seating required.

From the owner: Over twenty years ago, In an industry where there are literally thousands of office furniture…read morechoices, Office Solution was created to be the differentiator by offering quality office furniture at a better value and with shorter lead times. These Fundamentals are the foundation of the exceptional value we provide today to the industry. Quality, reliability, safety, style, sustainability, productivity and affordability aren't just buzz words, they are priorities that we promise to deliver to all our clients and when it comes to office furniture we know what we are talking about. That's because we listen closely to our clients, we learn by constantly acquiring product, workplace, and project management knowledge and then sharing it in-house and with our clients. We create exceptional interior workplace environments, moreover, we provide superior products and a complete range of in-house services to ensure continuity of both quality and service. We know that furniture selection plays a larger role than connecting people with architecture. We believe that interior design is at the very core of corporate culture today therefore we selected manufacturer which furniture is designed for the modern business that aspires to create a culture of success and innovation and based on their ability to provide quality products, backed with warranties we can rely on. Our quality begins with our people, with a staff of sales professionals, project managers and designers, our teams are exper

We came looking for office chairs for our office and man were these guys amazing!!!! Phenomenal…read morequality chairs at the prices you cannot beat! Best in the city for sure hands down if you need office furniture these guys go above and beyond and they only have quality. D & D (the guys) they were so accommodating to our indecisiveness. They even took the time to clean all the chairs before hand and worked around our timeline for pick up. Highly recommend.

ZERO regrets about investing in my Aeron chair!…read more The pneumatic lift thingy broke on my chair and Lucy dealt with it in a timely manner. She ordered the part, it came in quicker than she had quoted, I brought my chair in, and it was fixed in front of my eyes! It was sorta a toned-down version of a race car mechanic except with a chair. My chair was striped down to the frame, cleaned up (it was dusty/coffee stains), broken part was discarded, replaced, and put back. It took approx. 15-20mins, AMAZING. Technician who fixed my chair said that he would've ordered more parts for it, but that I can still take it back before my warranty expires. The only bummer is transporting the sucker into/out of my car. Thing weighs 50lbs! If you're looking into buying one of these chairs, or any Herman Miller products, I cannot recommend this place enough. No fancy storefront, but service will be prompt and you will be looked after!

I recently purchased a Sharp's MX series printer from Direct Office Solutions for my office. It was…read moremy friend who recommended me to purchase the product from Direct Office Solutions. We are very much satisfied with the Sharp Product. They ensured that their technicians will be available for all servicing needs. I will use them again for any office solutions in the future! Highly recommended company!