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    Office Solution

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    11 months ago

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    Staples

    Staples

    2.8(9 reviews)
    1.8 km
    $$

    I walked in to get a colour photo copy. Told me to wait 5 minutes as the machine had a job on it…read more Went for a coffee, came back 10 minutes later. Then He asked me to wait another 20 minutes. I walked out and went to TPH. Poor customer service and didn't seem to care that they lied to me about how long it would take.

    I have been to this Staples location a couple of times. It is the closest one to my workplace…read more The parking lot is oddly designed. You need to drive and walk with caution. There is no logic behind how it flows. Good luck with a grid pattern, for its non-existent! Staples shares the same lot as Wendy's and Tim Hortons. I parked safely and walked in. The store is designed the same way as the one I go to in Markham. It has a print centre, washrooms, electronics, pens and pencils, and more. It has decent staff that don't ask you if you need any help five seconds after you have set foot in the store. I was here to look at shredders. I have been using my crosscut (short strips) one these days. I am looking to upgrade to a micro-cut one (confetti-sized pieces). I liked the selection. I also like to look at the clearance section. You get an extra 25% off these clearance prices after Christmas. I ended up with a cute 3M dog tape dispenser for $2.33 and a photo clamp for $5. I wash shocked that I only paid $8 for my items. Even the cashier was elated for me. She was great! Don't forget to swipe your Air Miles card. Every bit helps! The aisles are clean and bright. I like this store. (265)

    Photos
    Staples - Phone clip. It normally goes for $10. I got it for $5.

    Phone clip. It normally goes for $10. I got it for $5.

    Staples - Cute dog tape dispenser. Its regular price was $12. I got it for $2.33.

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    Cute dog tape dispenser. Its regular price was $12. I got it for $2.33.

    Staples

    Staples

    1.9(9 reviews)
    4.9 kmEast Credit
    $$

    I ordered two hand cleaners for pickup at this store. Got order confirmation and pickup email…read more Received notification from my credit card company that two pieces were billed. Arrived at store but only one piece in my order. I asked for the second bottle of hand cleaner. The cashier went away to inquire with someone else. He returned with an unknown lady who immediatly got nasty saying I did not order two items. I showed her the original order and the pickup ready notice. She told me the Bill of Lading in her hand was the actual order and it said 1 piece ordered. I went to this store trying to be a good customer. I asked the original cashier (AJ) to explain what were the circumstances that led to this point. The second employee (lady) started yelling at the first employee (AJ) and told him to the leave the area. I asked the second employee her name and position and she got even more evasive ut argumentative. I asked if I could photograph her nametag so I could identify her as I wanted to be able to recall later. This caused a third staples employee (leaving to go home) to join in and start yelling. The second employee later identified as Abir kept bullying me to accept the incorrect order or cancel it because it is not her fault that Staples cannot fulfill online orders. She said it is a different company division and cannot do anything except cancel my order. At this point I turned my phone on record to capture the conversation accurately. I telephoned Staples Canada from the Heartland store to find out what is the status now? The customer service for Staples Canada seems to be in Morocco (Tangiers) and they promised to escalate my complaint to a Manager for resolution. I also promised to raise my complaint through Yelp, Reddit, and all forms of social media so that the customer experience improves up to the level of common courtesy for Staples Canada store #38. No customer (or employee) should be exposed to this level of bullying or misinformation. We all make mistakes, how you hande it makes you a leader.

    Reviewing a chain shop like this, especially a big box chain shop, makes me wonder if I should be…read moreusing a template of some kind. The stock will be mostly the same from store to store, the staff turns over with a certain regularity so you might have a good person helping you, and you might. You might find a really good value, you might pay more than you'd pay somewhere else. You might lose your soul, you might find redemption. On the plus side, they have a great selection of printer cartridges.

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    Staples
    Staples - From the spa chair

    From the spa chair

    Staples

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    Office Solution - officeequipment - Updated September 2026

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