I would avoid this location. Not sure about their other locations, but the sales people here like to say "I talked my general manager down to give you this excellent price." And then when you come back to commit to the purchase, they say "oh let me ask my GM about this price..." What a surprise, they raised the price that we had originally agreed on. Mind you their salesmen are annoyingly persistent. Gave them our number to keep us in mind, but we let then know we were shopping around. The salesman started calling multiple times and after us ignoring his calls, he started texting us... Not very professional. Make sure you get your said price in writing... ALSO THEY DONT ACCEPT THE COUPON DEAL ($100 of any purchase of $1000 or more) THEY HAVE PROVIDED ON THIS PAGE WHEN YOU CHECK IN. Why offer it if you aren't going to honor it? So upon agreeing to go with them after all, the salesmen tells me "We can only honor this price if you come down right this second to make the deposit." and he had called on a Saturday afternoon... I said "Uh, no. Don't call me and demand that I drop everything to come down and make a deposit right away for a price that you went back on once already." So, I ended up going the following the day. The carpet looks great, but I would never recommend this place. They're very shady. The only reason I didn't bail is because they had the lowest price. read more

Our visit to the floor room was good at first and the salesman was friendly. They had a 0% interest special at the time that we really needed since we were in the process of moving into our home and did not have the money to pay upfront. Being told that the deal was only valid until the end of the month (June) we made our purchase just in time to take advantage of that offer. We later found out that the expiration of the offer was a blatant lie since the next advertisement in the mail showed the offer was still available. High pressure sales at its finest basically. The installation company they use is very terrible. They left gaps where the carpet meets tile or wood. Left damage to the paint on our walls and scraped the walls while removing carpet. They were supposed to come to fix the job but was told by one person the installer had a family emergency and couldnt make it then another within 30 minutes later that he was stuck at a big jobsite. So which one is it? Maybe they were too lazy to come make things right or wanted to wait it out so we forget and let it go. So we rescheduled the appointment for the following week. I waited at home with nothing to do for 3 hours until I decided it was about time to call and see what the hold up was. There was no answer and it turns out the customer support line is not open on weekends. So I called their installation line and was told the appointment was cancelled because we already sent pictures of the paint damage. But they still needed to come fix the gaps that were left in the carpet. Appointment rescheduled again for the following weekend. They did offer to give us 50% of the cost to touch-up the paint and that is still a claim in progress. It took a week to get a reply to the claim and so far it has been about three weeks since we filed the claim. Waiting to hear back about when they will mail us the check still. One last thing, if you see their advertisement in the mail and for some reason think that LA Carpet and Universal Carpet are competitors, don't be fooled. They are the same company because the email address to file the claim refers to LA Carpet. We were thinking of having more work done to our home in the long run (remodel bathroom, kitchen, hardwood floors) but after this experience wil never contact them for any new business nor recommend them to anyone that we know. read more

Ignore the 5 star reviews, we (as a paying customer) are convinced that they are NOT written by customers. Save yourself the headache, this company is THE WORST!!! We started the process with Universal a year ago and are still waiting for them to get our stairway carpet correct. We went in, chose our carpet color and then had Carlos come and install it. Carlos rough cut it, and stapled it to the side walls of the stairs!! (See photos) Carlos then said that it was the standard way they installed carpet, and that there wasn't anything to attach it to because the side, tack strips had been removed. He does not "install tack strips, only carpet." I honestly don't know anyone who would approve this or think it remotely looked anything other than terrible, so we complained and they sent out another guy who came and installed the tack strips. This guy laughed after he asked me who the person was that installed the carpeting like this. Need less to say, I requested that Carlos NOT come back, but they sent him anyway. Carlos then informed us that there was not enough carpeting to pull over the newly installed tacks, and that they would have to order another full roll of carpet. He would have to start over. We waited another 2+ months for this to happen, and when Carlos came (again), he did a perfect job installing the carpet...only problem was that the carpet no longer matched the 2 landings (which did not need the carpet replaced because they were cut and installed correctly). The carpet was now a light pink-ish color and no longer matched the original cream color we had ordered. We were (and still are) stunned, how could he have gone through the whole installation process knowing (because you can see the difference of the 2 colors) that they did not match?!! Was he hoping we were color blind??? We have since chosen 2 cream colored swatches (on 2 separate occasions) of the color we wish to replace our current carpet with, and when the rolls of carpeting have arrived, both were, once again, pink. Fast forward to a year later, and we are still waiting for them to either replace the carpet or refund us our money. *This is a condensed version of the entire, infuriating, experience with Universal Carpet. Save yourselves, and STAY CLEAR of Universal Carpet! read more

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I had a fantastic experience with these guys! I changed my carpet to wood flooring, and they had a great selection with fair prices. The staff was very helpful and worked around my schedule to get the job done. The installation was done on time and perfect. Job well done!!! I would use these guys again..... read more

I gave this business a 5 star rating after they completed the job installing our laminate floors, but after seeing that they had large gaps between the baseboard and the flooring I contacted their salesperson John to show him the pictures I took. They had to send the installer back to my house to fix the squeaking in one room. I showed the installer Sergio and he agreed that their were gaps. After contacting Hohn and their customer service department, they have e een giving me the run around. I have talked with John on a number of times to get someone over here to fix the gaps. I'm having my house remodeled and now I'm going to have to have fix this problem. They had put these 1/4 round strips to cover the gaps which looks so tacky. I will take them to small claims court. read more

Universal Carpet - Flooring Near Me - Irvine, California

Wonderful job. The carpet looks great and the installers finished in one day. They hauled away all excess material and vacuumed so the loose threads natural to a new carpet were swept up leaving it looking very nice. read more

We have a new beautiful wool carpet purchased from John at Universal Carpet in Irvine. The installers were amazing; Juan's team was so great to work with. I'm very happy. read more

We were so pleased with universal Carpet! We moved from OC to Temecula and customizing our new house from that distance wasn't all that easy... Irena made it just that! She worked with us and helped us find exactly what we were looking for with ease. Manual was our installer and we couldn't be more happier with the outcome of our project! Everyone that comes into our home comments on how great and comfy our carpet is. Thank you Universal Carpet and thank you Irena and Manual for making our dreams a reality. read more

Finding flooring can be an incredibly daunting and overwhelming experience, but not at Universal Carpet! They are your one stop shop for all your home flooring needs and more. Their showroom is extensive, and they literally have everything for any style or material you can imagine, and to top it all off their staff makes it an easy and stress-free experience. Irena is amazing! She was so incredibly helpful and patient with us. She listened to want we were looking for and was able to find the perfect carpet and wood tile to meet our design standards and more importantly budget. Installation was also a great and hassle free experience. Their team leaders by Mario (Tile) and Manuel (Carpet) were honest, on time and did a meticulous job. They were great at keeping us updated on the project's progress and made sure we were happy with the work along the way. They worked incredibly hard to install all the flooring in our home on our very tight time frame and we are very grateful. They also left the house as clean as they found it. We get so many compliments on our flooring and people always ask if we bought the model. I can't say enough good things about Universal Carpet! read more

We found Universal carpet by just driving in the area. We happen to meet Ali , one of the sales people. We were looking for a carpet but we were end up ordering new flooring from them. I own a jewelry store so I was very concern about the installers and the time frame that they promised me. The installers were great.They did an amazing job in less than 2 days. I am very very happy with their job and highly recommended them. By the way it was the best deal as well. read more

Universal Carpet - New laminate flooring. - Flooring Near Me - Irvine, California

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I would love to give NEGATIVE stars!! This experience was horrible!!! We had to spend hundreds of dollars after the work was "done" to have someone come in and fix all of their MISTAKES. Also.. just found out that some of the electrical work that they completed was ILLEGAL and now I have to spend more money to have their work fixed months later. Communication was terrible and never took accountability for anything or any mistakes they made. Oh and.. just an FYI - they must have paid to have my original review that was left over the summer of 2019 removed as I do not see it listed. STAY AWAY FROM THEM!!!! I have blasted them all over Facebook and all over anywhere I can... This was terrible! read more

ZERO stars!! This company is UN ethical. My 78 year old widowed mother contracted them to replace her wood floors. Her sales person was John. I was there when she was told it would be a 5 day job. Once they began it turned into 14 days of her home being in complete shambles. She was forced to pay for the cost of a hotel while they provided ONE worker per day on her job and none of them spoke English. They used her vaccum, took her brooms and left her furniture outside in 100 degree weather for the entire time with sprinklers hitting it. They tried to add on additional charges several times during the process for several thousand dollars. On the last day the worker that was there and spoke broken English told us that he was just a sub contractor and whenever they work for Universal the customer is always mad.........BEWARE! We have reported them to the contractors board. read more

I am very satisfied with their service. Tony is very knowledgeable and helpful. Installer team Richie and Juan did an excellent job for installing the new carpet in my office. I will shop again. read more

Our visit to the floor room was good at first and the Sales Manager - Ray was very friendly friendly and explained all those products which we were looking at that time and had couple discussion before start working on my floor project. Ray brought the right items in-home consult , was on time and had great suggestions. I would really appreciate those 2 guys they sent to install my Wood flooring and they were really professional on installing the floors and they did an awesome job at my home.. Thank you universal carpet so much. Thanks, Rayen read more

I should have looked more places and took seriously those negative reviews on yelp. Because The sales guy seemed knowledgeable.. And I didn't have much time to look more places, I decided to use this place. It was a big mistake. After they installed, I was so shocked that the house we purchased.. Our first house.. They damaged our house and they did horrible job.. Not only installed badly, they damaged walls in our house. Carpet was not installed nicely. I can see the gap between the tiles and carpets. Is this the professional job??? Worst part is "horrible customer service" or I should say "no customer service". Where is "100% customer satisfaction" they say on their website and ads?!!!! When we went to the store about the damage, they told us to call customer service. Why the store cannot handle this? We drove there to see person, but no one in the store will take care of us after they sold. And this phone # they gave me.. Customer service was horrible too. Why its so bad?! Its been 3 weeks after carpet was installed and house got damaged.. And they are not fixing anything yet. And sometimes No one even answeres phone calls. Its life.. Nothing goes perfect and people make mistakes or do poor jobs.. But they need to fix if they make mistakes... I would be happy if they fix the damage and installed correctly, but not doing anything and being irresponsible for their own mistakes are not cool. I will never use this place again. Carpet was good but installation people damaged the house.. And NO customer services. If you want your house to be damaged and going through "no customer service" this is the place you want to choose. read more

This kitchen remodel project started out with such promise. The salesperson, Cathy, was very friendly and seemed genuinely interested in making sure that our needs as customers were met, which is why we chose to go with Universal Carpet for the job. Unfortunately, the whole remodel process was handled very poorly. The general contractor they hired for the job was woefully incompetent. We were told the project would only take 4-6 weeks to complete. But after multiple missteps on the contractor's end, It ended up taking 10 weeks to complete a very small galley kitchen, and the change orders kept mounting. We ended up paying almost $5,000 over the original quote for work that was slow, shoddy and, in many instances, subpar at best. The construction team was unprofessional and unresponsive, and the Universal Carpet team did not seem to have any oversight over them or hold them accountable for their incompetencies. The original specs drawn for the project were wrong, which resulted in numerous corrections, delays and higher costs, which Universal Carpet tried to pass off to us in the end. Based on our horrible experience, I could not in good consciousness recommend Universal Carpet for any home improvement jobs. We are happy with the final product (new kitchen) but it came with a high cost to us both financially and mentally. Buyer beware! read more

Hideous experience....worst decision of my life. Shoddy work when they did turn up...always on THEIR schedule! Took six months to do our 8 week remodel. They had to redo almost everything...at least once. $$$ is all they want and everything is extra...WAAAAY EXTRA! and by then the house is unlivable, so you want them to fix it....3 months later, they redo the first part and mess up again. If there is choice of thumbs down they would fill this page. I was warned not write this. Scary stuff! I will try to contact people who want specific examples...I will watch this page and try to contact you privately. They ruined our house, don't let them ruin yours! Lois T read more

I went to the Universal Carpet (Irvine location) and was kindly greeted by John. He was very knowledgeable about the products in store and happily listened to hear my questions and provided me with honest answers. He helped me get the best price and quality on the cabinets and countertops for my kitchen. I really admired his persistent attitude, professionalism, & honesty. John communicated well with me as he came to my house, did the measurements, and made sure that I was satisfied with each step that was made. I was thankful he kept things within my budget, too. I was pleased with the installers timeliness and professional service. Now, my kitchen gets compliments all the time and is the kitchen of my dreams. Thank you John and Universal Carpet team in Irvine! read more

We used these guys years ago for a hardwood install. All went off without a hitch. In store was easy and fast...the in-home consult brought the right items, was on time and had great suggestions. The subsequent installation went exactly as they had promised. We are now contracted for a second job for all flooring and cabinets in the kitchen and bathroom tile work...so it's a lot...if they rock this like they did our first job, they are 5-star all the way. Shame that others had such bad experiences. read more

We have never received such horrible awful service. We live in Inglewood CA, and I shouldn't EVER given this place a 2nd chance. We feel like we are living a nightmare. Our small bathroom that's only supposed to take 2 weeks to finish is now going into 2 months!!! Getting the bathroom remodeled was supposed to be a gift to my mom of 81 years. However, her master bathroom is left unfinished for NO GOOD REASON. She can't sleep in her bedroom because it's connected- dust everywhere because it's unfinished. Her back and knees hurt from sleeping on a couch for over 2 months. We have called and called- still unfinished. We had the kitchen done by them before, and the same lie was told that it takes 2 weeks, but it was more than 2 months!!! We were told that they are a better company, since they changed their name from LA Carpet, but it is still the same crappy service. Damage was done when they did the demolition removing the bathroom floor which is right above the kitchen. Water was leaking through the ceiling, and pieces of lthe ceiling fell onto the kitchen counter top.. They fixed it, but it shouldn't have ever happened. It's like we are getting a punishment for something. We just want what we were promised! Service! Done in 2 WEEKS! I have photos of the kitchen cabinet from the 1st job. It start peeling a couple months afterwards. They so- called fixed it. Here's a photo afterthey fixed it. Be careful if you decide to use this company to work on your home after reading this review. I hope that you Don't end up in the same nightmare. read more

Universal Carpet - Flooring Near Me - Irvine, California

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I called Universal carpet because they had a sale. John, the representative, answered my call. He brought a few carpet samples to my house based on the information I provided him with. John was very professional, friendly and patient. He even helped me match carpet I selected to the wall color. Furthermore, I was satisfied with the installation. Lazaro, the installer, was very careful with furniture he moved and he did a great job. read more

Excellent service and clean work. Farzan and Ehsan did a very well job. They installed a very nice laminate. The job started and completed as it was scheduled. I definitely recommend Universal Carpet. read more

*This review is in reference to two jobs, one in February 2017 and the other in March 2017* I came across Universal Carpet soon after I purchased my first home. I was eager to upgrade my flooring and was referred to them by some good friends who spoke highly of their work. During my visit to their showroom, their sales people made every effort to answer all of my questions and explain to me the difference between types of flooring and padding they had available. Once I finally selected a style of laminate that I liked, their crew came over to take measurements and I received a reasonable quote that fit my budget. My timing to upgrade my flooring worked perfectly with their schedule that I was able to schedule my installation for the following week. They completed the job a day earlier than expected and hauled away the old carpet, which was definitely a plus. I am very pleased with their work, their professionalism and how quickly they were able to get things done. I actually returned to them for additional work when I decided to upgrade my stairs. Thanks Mo, Reza, Richie and the rest of the Universal Carpet group for all your help! read more

Universal Carpet - Kitchen and Living Space - Flooring Near Me - Irvine, California

I highly recommend Universal carpet! I am so happy with the carpet in my home. Great quality and a beautiful color. I worked closely with Irene with the estimate and planning. Irene was extremely helpful and professional throughout the entire process. Manuel was our installer and the job was done efficiently. It felt like they really cared to make sure I was 100 percent happy with the job that was done. I had other family members refer Irene at Universal Carpet so I know others are very happy with their work! They are the best! read more

PLEASE READ MORE THAN THE FIRST 10 REVIEWS. 80% OF REVIEWS AFTER THAT ARE NEGATIVE. THIS WAS THE MISTAKE MY WIFE AND I MADE. IF YOU DON'T READ FURTHER JUST TAKE AWAY ONE SIMPLE MESSAGE. IF YOU'RE SELECTING THEM BASED ON COST, CHOOSE SOMEONE ELSE AS YOU'LL PAY MORE IN THE LONG RUN FIXING ISSUES. Here's our experience: We completely remodeled our kitchen and brought out 5 different companies and we gave the business to Universal as they sold us in that meeting at our house great vision, attention to detail in the design, and they were better in price than most and offered financing options. Salesman [Not named for confidentiality purposes] was stellar in that meeting at our house on the design. Once the project kicked off he came on the first day [Demo Day] to collect our old frig and stove range so he could sell them and then never came again until I needed him to come out to show him blatant mistakes. The entire project which was complex and had no oversight as everything in their operation is done by subcontractors and their is no communication between the different subcontractors or between the subcontractors and Universal. The lack of communication cost us thousands as they screwed up issues left and right. Our project just finished but by the end we had to pay more than $5K to other professionals to fix issues they made. The cost of our job with them also increased more than 30% from the original estimate due to a number of factors. Below are some of the big issues we experienced. 1) Electrical: After Demo, the cabinet installers spent two days installing cabinets before they brought out the electrician to make sure the design would work. Electrician comes out and notifies us that our electrical would cost $3K more as we didn't have the infrastructure setup to support the new kitchen design. We couldn't change our design as the cabinets had been installed and would have had to eat basically the same amount in cabinets if we wanted to make a change. When you ask them to help with compensation due their negligence the answer is No. 2) Wine Bar: They couldn't do basic math to determine how long to cut a large piece of stone for our wine bar. They knew it needed to be long enough to hold two wine fridges underneath which they were given the dimensions for and to support a 12 inch cabinet in between the fridges. They cut the stone 5 inches short so we had to buy a new piece of stone and decided to have someone else install it as we lost complete faith in their ability to do it properly. I gave them a chance to fix it themselves but their solution was to use the current piece of stone as that doesn't cost them extra money to fix it. I had 3 other contractors comment that their solution lacked structural integrity and could result in injury as it would result in the stone not being supported properly. The company stated the other 3 contractors were wrong and didn't know what they were talking about. This is why we went elsewhere. 3) Installing Oven/Microwave combo: In their design drawing, they put one drawer underneath the oven unit but they put in two drawers and then placed the Oven in. This resulted in the top of the oven where the microwave is located being way too high off the ground. The handle to open the microwave is 6 feet off the ground where my two boys [Ages 10 and 11] can't use it as it's too high. 4) Custom vs. Standard Cabinets: In the design drawings, the drawings will show you one thing that leads you to believe everything is measured properly as it all fits in the pictures but they are only using standard style cabinets so you're constantly left with things that don't make sense or fit properly. This results in all sorts of issues such as there being a foot in between the top of the frig and the bottom of the cabinet above it, cabinets not lining up properly, etc. I can highlight a dozen other items but I hope readers get the point. This company does a poor job of communicating, is unethical, and is not focused on servicing the customer but just keeping as much margin in the project at all costs. Find another company that will do right by you. read more

DO NOT USE THIS COMPANY!! $17,000 in flooring, and I have "clicking" all over the house. I paid an extra $3,000 to level the floors to make sure this did not occur in an older home. Their customer service is nonexistent, and once the job is done, paid for, you will never hear from them again!!! I would advise going elsewhere as this has been a nightmare for my family. read more

So happy with our new carpet and it's beautiful and oh so soft From start to finish the process was great Irena is very knowledgeable about the carpets and made our decision very easy we went with an upgraded padding and we certainly are glad we did the carpet feels like you are walking on a cloud thank you Irena for your help! Our measuring estimate was with Carlos a very pleasant person and Gil installed our carpet His attention to detail was very much appreciated as they cleaned behind themselves and moved all furniture and vacuumed all the areas I would definitely recommend this company to everyone for their carpet needs ! read more

Shady operator. Buyer beware. Company uses unqualified installers who don't know how to install carpeting. Seams in high traffic areas. Horrible customer service. Had to replace entire carpet because they installed damaged carpet and tried to hide the fact that it was damaged. Rude customer service. Go elsewhere and avoid the headache. Refused to stand by the carpet! read more

I have never been treated so unprofessionally by any company from the CEO Mike to both sales people John and Ali Be aware they will not give a written bid so that they can change price on you. Customer service is non existent and the only thing they are interested in is to make the most profit they possibly can and without your knowledge. Check their room measurements and the the add ons. Make sure they are not upping the waste factor and then charging you labor on the waste factor on the tile install...etc etc read more

Tony, the store manager was polite and very helpful in our selection of carpet. Carpet and install was fantastic! They fit us in a busy schedule and even came on a Saturday. So happy with our choice! Highly recommend Universal Carpet to anyone in the market for carpet. Employees were friendly and courteous and a pleasure to work with! Thank you. read more

Irena my sales rep was knowledgeable, made it easy for us to decide, recommended Laminate vs wood. Farzan and Ehsan were professional installer, did an excellent job. We are very happy! read more

My husband and I discovered a slab leak in our home after returning home from a vacation. Due to this we had to rip out our wood floors in almost 50% of our home. We needed new flooring and discovered Universal Carpet. They had a large selection with great prices. Irena assisted us in finding our beautiful title flooring that looked like wood. She was knowledgeable, patient and a joy to work with. She set everything up for us and made the whole process seamless. Eduardo and Jose did a flawless job on the installation and we love our new floors!!! We cant thank them enough and we look forward to working with them again soon on our master bedroom and bathroom remodel. read more

We had a pretty good experience with Universal Carpet in Irvine. We worked with John, who brought a variety of samples to our home. We had a small scare, when we were told the laminate we chose would not be available for three months. After struggling to find something we liked as much as our original choice, John and his supervisor were able to find the product we had first chosen. John made sure we had a crew here to install our flooring before Thanksgiving, as we had agreed when we signed the contract. Ramon and his crew arrived Saturday morning at 9:15 and were finished by 4:00 on Sunday. We are very pleased with how professional and fast they were. We are very happy with the results! read more

Recently I had all my floors replaced in my home by Universal Carpet. I can't say enough how beautiful they came out. The customer service was amazing! Irina helped me pick out the material which made my life so much easier! Eduardo placed the tile in my kitchen and laundry room in a very detailed manner. Farzan installed the wood and it came out so beautiful. Lastly Gil replaced the carpet in all my bedrooms and they too came out perfect!! I am so happy I worked with Universal Carpet! read more

First...floors look great. Holding up well, good quality. Reason I'm giving one star is lack of customer service and warranty coverage. Very frustrating to hear that the strips that are installed between kitchen and family room as well as sliding doors have come up less than one year after installation. Technician claims that it was due to significant water damage. Of course he came right after we had a lot of rain (last month). The biggest problem is that this issue happened months before we had rain. Just got bad enough where we had to call the warranty company. My argument was that the appearance of water damage was from the heavy rains we had over the past few months. However, the rain was not the cause of the strips to come up. I believe this is the case because the strip between the kitchen and the family room came up as well. This did not show any signs of water damage according to the technician. I believe that it was improper installation causing the strips to come up. Disappointing that you have a warranty but there are too many hoops to jump through to get it covered. I have worked for large and small companies in my career and understand that good customer service and warranty coverage are critical to keep long-term customers. I will not be recommending this company to anyone and would caution if you get floors installed. There are plenty of flooring companies out there and I would recommend using them instead of this company. read more

I WON A MONETARY JUDGEMENT AGAINST UNIVERSAL CARPET IN SMALL CLAIMS COURT! Universal Carpet refused to make corrections to the horrific flooring job they installed in my house. Instead they harassed me for over a year for payment and took me to court. I brought two flooring inspection reports to court which were written by certified professional licensed flooring inspectors and photos proving what a horrific install job their employee did which they refused to make the proper corrections . This company showed no integrity nor took responsibility to correct the problem and step up and be honorable. Instead they harassed me relentlessly for over a year and decided to sue me. They lost!! Never again! Buyer beware! read more

This is in regards to Kathy G's inaccurate reply to my first review: 1. Your suggestion that the material we received from the competitor is different than what was originally installed and what you offered is FALSE. We got the exact same flooring from someone else. We know it matches because it's already installed. And we have the boxes as well to know its a match. 2. You surmise that the quote you provided was equal to what was given to the original homeowner. Again...FALSE. I can provide invoices and proof. Can you do the same to legitimize your hollow claim? You have 250,000 satisfied customers?!? I see here you currently have 39 reviews with 19 one-star ratings. I'm not a mathematician, but those figures are staggering so spare me your fictitious number of satisfied customers. I'm sure they reside in the same universe where your rebuttals to our experience lie. Perhaps you should investigate internally on making some serious changes instead of pointing the finger at your customers. read more

BE WARNED-!! I wish I had read reviews prior to using Universal. The entire experience was awful! Extremely messy unprofessional install, dishonest practices and personally insulting. Looked like band of monkeys were let loose in my home! How they remain in business is a mystery just like who will show up at your home to do the work "( read more

It doesnt matter what location you go too all the service is centralized. They use contractors and i was told by my salesman he had a great team to come out. But that was a lie they sent out the first available contractor who had only done one other job. They replaced my carpet and tiled my kitchen. The only reason they get a one is because you cant give zero. But to be fair the carpet was installed by quality installers and they did a good job. The tile on the other hand was only to take 3 days for installation. Actual installation 7 days and done incorrectly. Which led to several months of back and forth. Service is horrible - lupe is the worst and should not be in a customer service position. STAY AWAY!!!! read more

Updated 7/11/15 - I spent about $18,000, and personally would not shop there again. And I do not like the way they sell their product, as a "package deal". Good luck trying to get a breakdown on the actual cost of materials only. Also good luck trying to get the name of the materials. They won't give you the actual product or manufacturer name until after you have had the work done....They do everything possible to keep you from shopping elsewhere. And I understand that from a business perspective, but we don't live in that type of world anymore. Their advertising campaign is attractive but my guess is that very few people walk away with paying the advertised prices. The price was increased twice during all the negotiations, and I even had to pay the cabinet installer extra money under the table to get the job done properly. Also, I paid in advance for some custom cabinet work that was never done, and the salesman wouldn't help me get the money back. I am satisfied with the final product, as to the final look, but if I had to do it all over again, I would go elsewhere and gladly pay a little bit more. I will NEVER go to Universal again, and I would not recommend Universal Irvine to anyone. I would instead recommend they go to a big box store (Lowes or Home Depot) , so you know the exact prices, then ask your friends and family for a name of a good contractor to install it all for you. read more