I found this company online and decided to get a quote to replace the carpets in my bedrooms. John is the sales person who has helped me throughout the process. He was always courteous, very professional, respectful and kind. It took me a few months to move forward but he has always been patient with me. At the day of the installation, they sent me a team of 3 guys. I only know the names of 2 installers, Juan and Miguel. They did a terrific job. Again, very kind, very professional and they exceeded my high standards. I certainly would work with them again. Great company and great customer service! read more

O had my floors done a few times with them. That turned out alright. I hired them another time to tile a room in which it turned out so bad they had to come out and completely do it over. Now let's talk about the kitchen. I specifically said I DO NOT WANT PARTICLE BOARD cabinets. I want REAL kitchen cabinets. I'm not paying $14,000 for fake cabinets (and granite countertops- don't get me started on those because that's a whole other story- not fitted right at all). Anyway, 4 years later and $14,000 later my lower cabinets look like the pics I attached to this message ...: take a look . read more

Universal Carpet - Peeling cabinet - Flooring Near Me - Irvine, California

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The rudest customer service I've ever received. The manager was so bothered by our presence and gave us this pathetic speech about how we wouldn't find a better price. We went to Thompkins Flooring instead and were met with the kindest customer service and the same exact carpet for significantly cheaper. read more

My kitchen was a "one thing leads to another" project that started out with it being quite old and my discovering that today's modern appliances just don't fit correctly into it as it was designed and built about 1966. I had several estimates from contractors who were very eager to help me out, but their prices were ridiculous. One wanted to pull my wall oven out, and put a laminate shelf there, and destroy the cabinets under my cooktop so I could buy a regular range and install it. All for a mere $15,000.00. My thought, "Heck, I have a sledge hammer and some nails, I can go to Home Depot, buy a piece of wood and have an a great time all by myself and save myself about $14950.00!" I was getting really tired of all those games because that's what I felt I was doing, engaging in dumb games. So, I saw an ad on Facebook for this company offering a special and figured, "Oh well, why not give them a call and see what they offer?" Pure professionalism is what they offered. Their representative, Sina called me, and listened to my concerns and was very warm and hospitable. We arranged an appointment time, and he showed up on time with many samples of floors, cabinet doors and photographs of the company's projects. I told him I wasn't looking to spend my daughter's inheritance on making my kitchen workable, but I definitely didn't want builder's grade, or the quality of one of those stores where you buy everything in flat boxes, bring it home, put it together yourself and hope you don't end up with extra pieces, or hope that all the pieces are there to put your cabinets together so they don't collapse on you within the first month. Everything I was shown was real wood, and it was solid, no pressboard, no engineered wood, no plastic laminate junk. All the doors are soft close, and the drawers are as well. The quality is top notch. I also advised Sina that my floors needed to be redone, and I wanted my estimate to include new floors as well. He began by asking me about WHAT I WAS LOOKING FOR in my proposed flooring. I found that a pleasant surprise, because many of the companies I found started out with the highest priced floors, regardless if they met what I was looking for, or not. I told him my basic needs. It can't be ceramic - I'm clumsy and drop things all the time, and I don't want broken tiles the first time I drop a can of tomatoes. I live my life hard, use my kitchen a lot and volunteer with dog rescue, so my floor has to be able to survive muddy paws and crazy dogs running full speed through the house and kitchen without being destroyed. My house designer decided to put my washer and dryer in the kitchen, so my floor has to be able to withstand the occasional washing machine flood, and withstand the weight and heat of my dryer. Lastly, having suffered a disabling accident, I need some reasonable assurance that I won't slip and fall on it, if it gets a little wet. Nothing is guaranteed, but I need to be reasonably assured the kitchen and dining room won't turn into a big ice skating rink. And I was hoping for a hardwood type of floor. Sina suggested I look at Mohawk flooring, as they have a simulated hardwood floor, it's made of vinyl, and is 100% waterproof. I ran my hand over the surface and it felt like real wood so went with that. If you saw it, you'd think it was actually wood. Sina added up what we sampled together, and computed the promotional pricing, and the total for everything was much less expensive, and much higher quality than the previous 4-5 estimates I had previously received. Sina found me financing for the project which had a lower interest rate than my credit union offered, so all things were a go. I went to their showroom to finalize my choices one Sunday and of course, while Sina completed a call with a customer, I browsed around, and saw items I liked better and asked Sina about what the price if I chose this over that, etc. I kept the original floor that I chose. The work was done quickly and cleanly. The demolition team showed up on time, and we had the surprise of finding black mold on the wall behind the dishwasher. A special team came and took care of the mold, removed the drywall, ensured there was no further damage or mold, treated the walls, and installed the proper drywall, all without throwing off the work schedule. Throughout this all, Sina kept in contact with me, ensuring that each step was completed to my satisfaction, and troubleshooting the very few snags we had along the way. I am so pleased with the results of this project. I customized my backsplash a bit, as I'm Native American and wanted to include some arrowheads and fetish animals in there and I couldn't be happier. I've had several guests come into the kitchen, and they all marvel at how beautiful it came out. I have a friend who wants to redo his kitchen and he'll be using Sina and his team. I will refer Sina to my family and friends for their home improvement projects. read more

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Awhile ago had my bathroom remodeled by Universal Carpet kitchen and bath, and I have to say I am extremely happy with results! Beni walked me through the entire design process, she worked with me to create a layout that worked for me and fit my budget. She was able to answer my questions and go over construction timelines. The construction quality of the fit and finish is exactly what I was hoping for. They were able to quickly get the job done in the quoted time frame. I highly recommend Universal Carpet Kitchen and Bath for anyone looking to remodel their bathroom. Beni was overly helpful I'm happy with the results! read more

I had a great experience with them. I worked with Farid. I highly recommend him. He is very responsive . They did my entire kitchen plus converted a slider to extend my kitchen out. I have heard of nightmare stories with doing a remodel but I didn't experience this when I did mine. I even had a friend say to me that she hadn't heard me complain about my remodel. I told it because it has been smooth. What I liked the most was that Farid was always on top of the job and the workers. I am very happy with my kitchen. It looks great!!! read more

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We recently finished working with Universal for a moderate renovation in our house including full floor change and 3 bathroom renovations. Mr. John was our sales specialist, he's extremely kind and cares about his client and hence his super busy schedule. Let's get down to details: The quality of their Floor expert (Mr. Farhad) is next to none, his attention to detail is magnificent and he's extremely responsive when it comes down to his quality of work. Highly recommend working with Farhad! The thing that made us love Farhad was his work ethic and lvl of professionally Half way through our work he noticed all of our 2nd floor subfloors were warped and unbalanced so he immediately informed us and with a decent extra charge he managed to fix the issue with high lvl of accuracy and he went above and beyond to apply concrete at top of the ply woods to make sure this issue will never impact our new Vinyl Panels. In every project things will fail and you'll have issues but the lvl of care Farhad has for his customer is splendid. Our Tile specialist was Adrian and he couldn't be any nicer, fair and cleaner in work. When he left our house retiling 3 showers you could barely guess that there was construction in the house. His quality of work also speak for itself, highly recommend him as well! He also helped us fixing the back-splashes in the kitchen since they dont make them anymore Adrian came up with a solution to remove them and use quarter round molding to create a beautiful accent of the wall The Shower doors and vanities was done by two other contractors and both were decent and nice looking after installation. The matt shower doors had some minor issues with the black paint but that was the only thing. The vanity qualities are great but their selection pool is a bit limited. Carlos was our painter and you cannot find a better, cleaner painter than Carlos. He truly cares about his work and stayed many late night to finish our job within the deadline without compromising the quality. If you do any painting with Universal make sure to ask for Carlos but he's extremely busy to keep that in mind. All and all this is a family oriented company which their top contractors like Farhad truly cares about the customer and their satisfaction, cannot say anymore nice things about Farhad. Highly recommend the company if you need a medium range cost project with high lvl of quality. read more

I remodeled my kitchen with Universal Carpet a few months ago and could not be happier with the outcome. Beni was the consultant and she was very knowledgeable, detailed-oriented and courteous. She helped us with the material selection, modeling & design, as well as installation supervision. Thumbs up! read more

We just remodeled our entire kitchen with them and are very pleased with the outcome. Farid is very responsive and always made an extra effort to find a solution or communicate quickly if a solution could not be found. They also delivered ahead of schedule on a complicated remodel. Also want to emphasize that both the cabinet and countertop installers were very professional, diligent and detailed oriented, which resulted in a high quality finished product. read more

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Our experience with Universal carpet (sales person: Tony) was great from start to finish. We got the best quotes from them after 3 months searching. Irvine location has best floor samples, very unique and pretty. I heard many bad things regrading floor installers from homeowners... I should appreciate Universal Carpet installers! They're one of the Kind... Fabulous job! They came every day on time and finish 1400 square feet on only 4 days. Awesome Team! We are great full customer be They are %100 customer satisfactions. read more

Universal Carpet - Flooring Near Me - Irvine, California

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My wife and I are extremely pleased with Mr. Hoss and his team. John our sales person was professional and helpful throughout the whole process. This was the only company when looking for flooring and help with our subfloors that decided to take on the challenge. We tried so many different flooring companies that are well known in the industry but no one would help us with our subfloors. They took on the challenge and worked with us and we are so thankful. We will be using them again for the rest of our home to have our floors done. You guys ROCK!!!! Pete and Didi read more

This place is a fraud. Went Saturday afternoon to look at LVP. We met with Fred. They didn't carry the model we wanted, but he said they could phone their rep on Monday to ask about availability and pricing. He shared that their vinyl (materials and installation) ranges between $10.99 and $11.99. We told Fred if that's the pricing then it's too expensive, and his pricing has been the most expensive by a considerable amount. I shared that we received bids in the $7s for materials and labor. He then went to the back to speak with the manager who said he could do $7 for materials and installation but no financing or baseboards. (Even though he said the rep wasn't available until Monday, he magically became available while he was in the back.) They could come out that evening to measure. We said Monday morning would be preferable and agreed to a time. Fred didn't show. We called him on the number he said was his cell, and he pretended to be someone else and said he has no record of this conversation or appointment. During our concession Saturday, we raised concerns re the Yelp reviews, particularly about the buckling floor review. His reply was that Home Depot has worse reviews, and they've been in business for 38 years. read more

No prep, cheapest material, put trim on top of old trim....looks amateur. Everything is crooked, drawers don't line up, paint is chipping off doors and handles, knobs are lose, one has broken. Noticed many of the backsplash tiles were cracked on installation. Took 146 days. Dented walls, refrigerator, peed all over bathroom toilet and floor. read more

best service ever. from start to finish, very easy to work with. they keep their promise. on time and on point.

Joke! This business is a joke! Rude! Not friendly! Giving customer attitude! And the price is ridiculous high. Don't waste your time or money.....Good luck! read more

Love my new laminate floors. Super happy with material and installation. Farzan and his helper did a great job installing and our sales rep was so helpful. read more

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DO NOT GO HERE. Our $4500 carpet for less than 1000 square feet looks like junk after one year. This business is unethical.

I was looking to replace the carpeting at my residence and was looking to score a really good deal as I saw some advertised specials from Universal Carpet. I came into their show room and spoke to John who explained to me the different types of grades of carpet. He quoted me a price per square foot that included tax, installation, 7lb padding, furniture moving, and haul away of the older carpet. I finally decided on a carpet that fit my budget and he came over to my place to measure. After measuring he arrived at a final price based on the agreed upon price per square food that we decided in the showroom. A week later his crew came out and installed the carpet and did an excellent job. I'm pleased with the workmanship, great pricing, and service. read more

Everyone very helpful and professional! farid was particularly helpful ! Managed choice, fabrication, install ect! I would definitely use universal carpet again read more

We love our new kitchen. After shopping around we finally decided to go with Universal carpet and kitchen. Farid was very helpful. He provided a 3D design and after few minor changes we approved the design. The price was little over what we expecting, but it was worth it. Very professional crews. They clean up after the work was done. Now we are thinking to do our bathrooms . We highly recommend Universal Carpet. One key factor, they don't subcontract the jobs and they have their own installer. Before work starts, Farid told us who is our kitchen installer and who will do our counter top. read more

I'm very happy with my home's carpeting, thanks to Irena and Gil. Irena gave me a good deal, and both very professional, on time, and did a great job. I referred my friends, and will be using them again when the time comes. Thank you. read more

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What a beautiful job Universal Carpet, Irvine did on my kitchen countertops and backsplash! I met Fred through a Facebook advertisement and he was professional from the very start. The thing that set Universal Carpet, Irvine apart from other vendors was their gorgeous showroom, where I could actually see the tile samples in true lighting, touch and feel them! His workers were professional and covered my floors to protect them from getting damaged while they worked. They cleaned up their work area and left it cleaner than how they found it! I am so pleased with the cost and the customer service I received from Universal Carpet, Irvine. I highly recommend their quality product and services. They won't leave you hanging! read more

Universal Carpet - I was pleased at how quickly my installation was! - Flooring Near Me - Irvine, California

Our carpet was installed. Great job. Finished in one day. Hauled away all the things not needed.

We are not an easy client to please when it comes to spending money on a home improvement. We meticulously spent time finding the most reliable company! We are so blessed to find & select the father & son, John and Sina from this company. We requested for them to see our home for free estimate, they did schedule us within 48 hours without any pressure signing up a contract! They respected our time to get back to them with the decision to move forward. Sina gracefully & patiently listened to our vision, considered our budget & from there assisted us with the design on how to save up money. John & Sina are both not after just getting your business but their main focus is for the customer to make their dreams come to life realistically within timeline & budget. We waited for 23 years for this renovation & we are so happy as they did our entire kitchen renovation including new floors in the entire main floor of the house. They also have excellent contracted workers who are amazingly polite & did an awesome job. But of course kudos to Sina and Papa John for helping & supporting us every step of the way. Next project with them, all the bathrooms and the upper level of the house. read more

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Thanks to my friend who does marketing for universal carpet I went to check it out. I was amazed at the incredible service I had. John came to my home several times bringing samples until we found the perfect items. The process was seamless. Very professional all the way around. Juan and his helper moved all my Furniture and installed my huge master bedroom carpet in 3 hours and put all furniture back. Cleaned up and was so professional and pleasant. The next day Mauricio installed our vinyl plank on our stairs. It was a long day but completed in 1 day. Beautiful work and a very respectable guy. John followed the process from start to finish and was very conscious in all aspects. I highly recommend! read more

JOHN and IRVINE Universal Carpet are the way to go if you want a great price and great quality work for your home remodeling like I did. As a recent customer for a complete kitchen remodel, I shopped around at many places but found the best deal with Universal Carpet. John was the salesperson who helped me and he was very patient to show me all the samples and help me choose the best design for my flooring and cabinets. He always took time to explain everything and gave me an honest price. I actually tried to find a better price but John gave me the best price. As for the work, the crew of installers were very hard working and got the project done on time. I'm overall happy with the work and my kitchen looks amazing now (check out photos). Universal also has a great warranty! read more

Universal Carpet - Beautiful cabinets and backsplash. - Flooring Near Me - Irvine, California

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We used Universal Carpet and Flooring in Irvine for a full remodel of our master and guest bathrooms. We worked with Farid who was very pleasant to work with and extremely helpful to choose quality materials and coordinate the project. Farid did a great job keeping the project on track as we made some changes along the way. Farid's team was very friendly and performed quality workmanship. I want to especially compliment Arnold and his assistant who took extra time on the tile work to match the patterns! Most important, the project was completed with quality in mind and in a timely manner. We are very pleased with how our bathrooms turned out. Thank you Farid and team! read more

I see the numerous low rating reviews, and it isn't up to me to question other people's opinions; I can only offer my own assessment.. Our experience with Universal Carpet in Lake Forest was nothing but stellar. The salesperson, Shirazeh, who came to our home was very helpful. Yes, she wanted to know the amount of other bids we had gotten for our 800-square foot laminate flooring job, but when we declined, saying we simply wanted her bid, she was gracious about it. The first number was too high for our budget, and we chose an 8mm laminate that, with installation, and a little bargaining, was within our budget, and significantly less than three other estimates we obtained. The final price quoted is exactly what we paid. She was anxious for us to make a decision (what salesperson isn't?), but again was polite when we said we wanted to think about it for a day. We did indeed call this company because of an ad, and yes, you CAN get the advertised product, however it will be the cheapest available, and will NOT include molding or underlayment. So this was not the classic "bait and switch" strategy. We've both been around in the world for a long time and are pretty good at recognizing bad faith dealing. We maintain a healthy level of caution in such transactions. Our final price included both of those items and came in around $4/sq.ft. installed. The installation was a dream come true. Nick and his assistant, Rodrigo, could not have been more professional, polite, and businesslike. They worked fast and accurately. The amount of work to tear up the old carpet (we had just purchased the house) was somewhat more than the salesperson anticipated. It took an entire day of scraping, cleaning and leveling to prepare the surface. They did NOT try to add any labor charges. The salesperson called us to say that they would absorb the extra labor costs. The materials and molding (quarter round only as baseboard was too costly for us) were exactly as promised and laid with immense care and precision. The finished floor is beautiful and we thanked Nick profusely for his care and courtesy. He asked questions as often as needed, asked what we preferred when it came to various issues, and consulted us about anything doubtful. He has worked for Universal for 25 years and knows what he is doing. At the conclusion of the job which took three days, they cleaned the floor completely; they also cleaned as they went along so we weren't left in a mess each day. Seriously, I wanted to hug these guys, especially Nick (who is quite the philosopher, by the way) when they left leaving us an open box of extra laminate and some extra quarter-round molding just in case we needed it during the kitchen remodel. We are planning to buy two area rugs and a piece of fitted carpet from this company and my sister, who lives in Irvine, will be making an appointment with Shirazeh to come and measure for her new floors. So, I don't know why some people seem to have had significantly different experiences than we had. But we definitely 'bonded' with our salesperson and our installers and we all treated each other with mutual trust and respect. We expected great service and that is what we got. read more

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Just got my floor installed, Nick and Fred did an me axing job, for sure I will so my back yard with them, also the sales person were helpful Tony and Nikki, couldn't be happier. Thank you universal carpet so much. read more

Universal Carpet - Flooring Near Me - Irvine, California

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We engaged Universal Carpet for a full master bath remodel. We worked with Farid at the Irvine location. He was very pleasant to work with and helped us make material selections for shower walls, flooring and glass door. Farid went above and beyond to get the project started timely in addition to looking into our special requests to get the answers we needed to make final decisions. We were kept up to date each week with the work that was going to be started and completed (we never had to call and ask him for updates). Farid's team was courteous and easy to work with and cleaned up the area each day before leaving. Most important, the project was completed within the date range that was promised. We are very happy with our experience and how our master bath turned out. Thank you Farid and team. read more

The communication between the sales manager and the installers was terrible! Our tile project was not completed and the work done was not done correctly. The tile installers took 2 of our doors off. After putting one of the doors back on, it didn't close, leaving us with a problem we needed to fix. read more

Manuel & Irena are amazing!! They were fast, efficient, beyond helpful! They helped me match a carpet that was no longer manufactured & came out to Palm Springs to do it! They not only help me find the perfect match but they stretched the existing carpet. Everything was done beyond my expectations!! Fantastic job & friendly service! Completely hassle free!! Gill came out & replaced our carpet in Huntington Beach. They were amazing! Fast, did not harm my new baseboards & the carpet is just perfect! I could not have asked for a better installation! And Irena worked with me every step of the way! Wonderful experience! I will definitely be using them for all my flooring needs! read more

Thank you so much for your fast service and beautiful carpet. Love it! Five stars!! Gia read more

My folks asked me to write a review for Universal Carpet since they are not on Yelp but they were very happy with their new carpet. Tony was very professional and offered great advice but the best part were the installers. The 3 installation guys did a fantastic job. I didn't know how "fantastic" carpet installation could be until I felt and saw their new carpet. The difference was night and day between their old 18 year old carpet. My folks are very cost conscious and they were extremely pleased with the price. The only reason why this is a four star vs five star was the miscommunication of when the carpet was scheduled to be installed versus the week and a half before it was finally installed. My folks had moved everything the day before the initial installation date so all their things were in boxes for 9 days. read more

This company was hired by my landlord to replace my carpet with laminate. The job was completed quickly (which was a big plus), but they made a huge mess, and did not communicate properly with me (the tenant) ... perhaps because I was not the one paying them ... I don't know, but I felt as if I was ignored in the whole process. I contacted the salesman 3 times prior to the scheduled installation date to get details about how the job would be done so I could prepare my home, and he did not return my phone calls (his name was Tony). I was told that all I needed to do was remove the smaller items out of the way... that they would take care of the rest. NO one told me that they would not be covering my furniture (which is white) with a tarp or plastic! The construction dust was everywhere, and I was angry that no one seemed to care that that dust was all over my brand new furniture! How difficult is it to throw a tarp over things!? And, for Gods sake, if you don't want to do it, at least let the client know that there will be a lot of dust so that they can do it themselves! VERY UNPROFESSIONAL! The flooring looks good, and I have no idea how much my landlord paid, BUT ... I would recommend that you take the necessary precautions to protect your belongings before letting them install, because they obviously could care less about your things. OH, and they also spilled paint on my balcony. read more

I need to change the flooring for my condo in Tustin, I was working with Unversal Carpet company. I am impressed with their speed. Within one weekend, they finished the project. And the floor looks great and I like it very much! thank you so much. read more

First the good: John was very polite and responsive to all of our inquiries, and the 'quoted' price was competitive. The contractors were very good people and very polite to me and my wife. All did an acceptable job in the end. But with that said, we have decided to unequivocally recommend to NEVER use Universal Carpet for anything ever again. We have about $100,000 in remodels left on my parents house and another house in the family. We have a close family member who is an architect and remodels homes and commercial properties routinely. But Universal was so focused on charging for every possible scrap of copper from every penny possible that we will ensure not a single dime from this potential source of hundreds of thousands of dollars in business goes to Universal Carpet. First, the demo of the kitchen left minor damage on our walls - which is to be expected. But Universal asked us to pay for the damage their team created because they did not anticipate damage. Who thinks they can come in your home, cause damage and then expect you to pay for the damage they create because they didn't anticipate they would cause damage? We were quoted $800 to fix it when it was literally $40 in materials and 1 hour of work. My wife wanted the job completed quickly, so I did it myself. Universal never offered to reimburse me for any of the materials, or any of my labor even though they expected that I pay them $800 for the same work. Second, the demo caused our garbage disposal to be cracked and unusable. Universal wanted me to pay for a replacement because "the garbage disposal could not have been damaged during their careful demolition". Who in their right mind would think that any demolition is a "careful" process???!!!!! And who would say that the garbage disposal must have been cracked wide open and leaking with zero retention of water prior to the demo? There would have been tons of water damage from every time the sink was used. But Universal offered the most asinine - utterly absurd arguments. Logic and reason have no place in dealing with these folks. Third, my pony wall needed to be cut down 2 inches because of a mis-measurement. Did Universal offer to pay for the additional 20 minutes of labor due to the miscalculation? Of course not. He wanted me to pay several hundreds of dollars for 20 minutes of work. Fourth, the cutting of the pony wall resulted in a tiny bit more damage to the drywall that simply needed trim to cover. No big deal, but expecting Universal to pay $20 in trim to make the job right was definitely not going to happen without charging me hundreds of dollars more. Fifth, the trim on the walls needed to be removed. Universal wanted me to pay $200 more for that because his contract did not include removal of the trim that was necessary to install the cabinets and counters. I paid for the materials directly so that they wouldn't charge me hundreds of dollars for $24 of trim. Sixth, the tile backsplash required a "schluter" trim (it's a metal edging that goes along the edges of the tile). But Universal said that wasn't part of the original quote. Surprise! Another absurd charge to be added despite the materials costing under $10 and about 30 minutes of additional labor. The installation was actually very good (better than other reviews here) and all of the folks working were gracious and nice, and John is a very nice guy. But on the business aspect.... well, when Universal receives a $20,000 job but expects their customer to pay thousands of dollars to fix the errors and oversights caused by their crews that would have cost about $300 to fix, it's time to post this experience so you are warned about this company. read more

I have used universal carpet a couple of times and have been super happy both times. Irena helped me in selecting laminate for my Condo and Granite counter top for my kitchen. She was very informative and was with me every step of the way. Anytime I had a question she would be available. Moe who is the GM was very helpful when Irena was on vacarion Camacho installed the laminate for me and he and his crew did an amazing job. I love everything about my new floors. Segundo installed my granite countertop. The work was done in a timely matter and everything turned out beautiful. I feel like I have a new kitchen. I will definitely be back when I'm ready to do my showers and cabinets. read more

Ignore the 5 star reviews, we (as a paying customer) are convinced that they are NOT written by customers. Save yourself the headache, this company is THE WORST!!! We started the process with Universal a year ago and are still waiting for them to get our stairway carpet correct. We went in, chose our carpet color and then had Carlos come and install it. Carlos rough cut it, and stapled it to the side walls of the stairs!! (See photos) Carlos then said that it was the standard way they installed carpet, and that there wasn't anything to attach it to because the side, tack strips had been removed. He does not "install tack strips, only carpet." I honestly don't know anyone who would approve this or think it remotely looked anything other than terrible, so we complained and they sent out another guy who came and installed the tack strips. This guy laughed after he asked me who the person was that installed the carpeting like this. Need less to say, I requested that Carlos NOT come back, but they sent him anyway. Carlos then informed us that there was not enough carpeting to pull over the newly installed tacks, and that they would have to order another full roll of carpet. He would have to start over. We waited another 2+ months for this to happen, and when Carlos came (again), he did a perfect job installing the carpet...only problem was that the carpet no longer matched the 2 landings (which did not need the carpet replaced because they were cut and installed correctly). The carpet was now a light pink-ish color and no longer matched the original cream color we had ordered. We were (and still are) stunned, how could he have gone through the whole installation process knowing (because you can see the difference of the 2 colors) that they did not match?!! Was he hoping we were color blind??? We have since chosen 2 cream colored swatches (on 2 separate occasions) of the color we wish to replace our current carpet with, and when the rolls of carpeting have arrived, both were, once again, pink. Fast forward to a year later, and we are still waiting for them to either replace the carpet or refund us our money. *This is a condensed version of the entire, infuriating, experience with Universal Carpet. Save yourselves, and STAY CLEAR of Universal Carpet! read more

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I had a fantastic experience with these guys! I changed my carpet to wood flooring, and they had a great selection with fair prices. The staff was very helpful and worked around my schedule to get the job done. The installation was done on time and perfect. Job well done!!! I would use these guys again..... read more