Absolutely love this post office! Wonderful service and friendly faces- very helpful and…read moreknowledgeable!

I have nicely asked ( several times) to please not cross over my yard to my neighbors. I have spent…read morealot of money on grass seeds. My grass never grew. Your postal carriers always cross anyhow without any consideration to us. They know and they don't care. Especially the younger ones. Is it that difficult to consider maybe I don't want Nate spots in my side yard? It's very rude and I given up. Thank you for wasting my time and money.

I realize many businesses are understaffed these days but expectations should be set accordingly. I…read moreleft work an hour early one day in order to make it here on time to mail two packages, since it is the only P.O. in the area listed as being open until 6 PM. I arrived at 5:25 and the service counter area was locked. While I was going through the tedious self-serve parcel mailing process, three more people came in to mail packages and left frustrated. One commented that they are often closed at 5 PM. If that's the case, just change your hours officially and save people the confusion. I had a business post box here for many years which was fine. When you are here during open hours staff is always helpful. I also want to mention that despite my frustration on the evening I had to do the self serve, when I put my packages into the box they were not supposed to go out until the next day, but one of my recipients reached out the very next day to thank me for her package. So even if they were not customer facing after 5, they were obviously still keeping the mail going and I really appreciated that.

A scam. The lady who does passports said to my boyfriend's mom that she needs a passport to go a…read morecarnival cruise. My boss and travel agent said she doesn't need one for a Caribbean. His mom refused to listen to us, so we went to get her one. Now they're not sending the passport to her, and we wasted our money $100 down the drain. That I had to pay for because his mom doesn't have bank account. I want my money back!

We stopped to drop off a package while we were out and about…read more Nice, big parking lot The entrance had the self service kiosk right by the door tucked in with the PO Boxes. And well... that's all I needed. I always have my packages prelabeled to save money on shipping, so it is cool that this post office was setup to avoid the main counter with ease. You save nearly 70% on shipping costs if you are able to weigh and measure your package at home and print a label. I wish all post offices had the double package drop off chutes. Usually the one gets clogged up quickly, so two is a BIG deal.

Castle Shannon Post Office repeatedly "returns-to-sender" all my important mail addressed to me…read more Paychecks and such. But they leave the junk mail in my mailbox Ive reported this on 2 or 3 other occurrences this year and last year. Someone at the Post Office is making errors. Eventually, they will be caught.

Depends on the day and who is working but it seems every time they tell me different (and often…read moredirectly contradictory) information, so that isn't very helpful. You'd think this location of any - being some sort of training center I believe - would have their ducks in more of a row than the average PO, but it seems to be the opposite; maybe a 'too many chefs in the kitchen kind of problem' Oh and they didnt answer the phone - even after waiting for a while it just went to a busy signal. Do they not have a hold system?

rip off!!!!! don't do it when u get to the store 9 - 4x 6 pictures for $90!!!!!!!!!! they took…read moreadvantage of us showing us no prices til we got to the register Never again and wanted a tip oh no!!

Excellent customer service. Cute card selection for a last minute addition to your package if…read moreneeded. Plenty of parking.

Compared to some of the other area Post Offices, this one in Presto, Pennsylvania is much smaller,…read morebut you get much BIGGER service! It feels like a small town Post Office where everyone knows your name. There is rarely a line, and the staff here is very nice . . . Cheers!

they are always delivering the wrong mail to the wrong address I don't even think they're paying…read moreattention to what they are doing and it's so hard to get them on the phone down there if I couldve I would've gave a 0 rating

I had to go into this branch to speak with a supervisor to find out why my home business does not…read morealways get a mail pickup. I have a problem whenever my regular postman has a day off or is sick. I went to speak with a supervisor and they told me i was at the wrong branch that i had to go around the corner to the main branch to complain.??????? I went as it is basically the other side of the building. I went in and no one could help me no supervisor was there and I left my name and phone # and no one ever called me back. Terrible customer service and no where near the amount of staff needed to run a business. The actual post office was ok but the fact that no one called me back and there was no one to talk to was very annoying. I run a business and needed to talk to someone. I can see now why the post office looses billions of dollars a year. The system is broken and we the consumers pay the price. Terrible customer service all around.

All I can say is that I've been coming here for many years to mail things, pick up parcels, send…read moremoney orders, buy stamps, etc. I can honestly say that I have always gotten excellent service every time I've come here. The USPS really gets an undeservedly bad rap.

The reason for the 5* rating is because of a wonderful employee named Maureen I always get a smile…read moreand a warm welcome this keeps me coming back. Thank you Maureen keep up the good work.

Friendly, efficient, courteous, professional. How they maintain such great attitudes is a mystery…read moregiven the rudeness of the cranky and abusive customers.

Have lived in Crafton for most of my life, and I have never had a bad experience with our post…read moreoffice. Quite the opposite. Some of these reviews are shocking to me. Thanks USPS for keeping our little post office going!

I've been using them for several years and I love the convenience of just dropping stuff off and…read moresaying "ship it".

If you require a receipt with a FedEx tracking number, this is not the place. You will walk away…read morewithout proof the package was dropped off at this location. Four hours after dropping off, still not showing in FedEx Tracking. Would not recommend.