This issue is about the community mailboxes in the Heartland Community. It is a shame we work hard and pay all this money to live in these beautiful homes to be dismissed by your employees. Time and time again i complain about the parcel lockers and it falls on deaf ears. I had to leave a key in the mailbox because it has gotten stuck, report it to the local post office in person only for my package to be taken and never seen again. Now as of yesterday, i have another package that was placed in the same defective mailbox and guess what - THE KEY BROKE IN THE BOX THIS TIME!! Calling 972-427-3825 is a JOKE, they never answer. No one to help, not HOA, the local post office - no one. This is ridiculous at this point. We operate a small business and run the risk of not getting our packages for customers due to this. DO better Crandall Postal Service. read more