Listen, it's a post office. You don't go to the post office expecting a fine customer service…read moreexperience. I mean, "going postal" is a thing (or was a thing? I don't know what youths say now). But as someone who uses the post office pretty regularly, it could be a lot worse. This is my post office and is one of the biggest in the city. During lockdown, there were eight letter carriers covering 30+ routes. There is a lot going on there. So I try to be understanding. They open super early, which I appreciate. Granted, once I went and they hadn't opened yet and when the four of us waiting knocked on the window, they told us there was no one there who knew how to work the postal scale, so they couldn't help us. But every other time, it's been fine. The service is always good for me. The clerks put up with a lot of BS so honestly I give them a lot of leeway. Be decent and friendly and you'll get the same in return. So yeah, this is my post office and they are doing their best. Props to them for that.

I honestly don't understand how the USPS has been running at a deficit forever. Let me begin…read more 1) How is it possible that not all USPS locations don't have a 24/7 self serve kiosk?!?! 2) The USPS website states that this location has one. IT DOESN'T! 3) They not only do NOT have a kiosk, it doesn't even have a place for you to deposit parcels. 4) If you use the USPS website to request a package pickup, you' re rolling the dice to see if that actually happens. 5) If you are running a small business either at a commercial property or your own home this is a must. It's your lifeline that will let you DIE! 6) You will get confirmation 1) that your request was received, but you receive confirmation that it was picked up when it wasn't. 7) What happens your residence is the mail carrier's last stop at 6pm or later? You drive to your local post office to find there is no self service kiosk even though the USPS website says there is, but you find out there not only isn't the doors are locked & the lights are off. 8) You drive to the next closest post office. The MAIN BRANCH FOR THE CITY OF CINCINNATI, only to find the exact same thing. 9) Almost the exact same thing. The doors are open because it's the main office & people actually work inside on another floor because it's THE MAIN OFFICES, but they aren't face to face employees & that's okay because the USPS website says they have a 24/7 self serve kiosk. BUT THEY DON'T. 10) No worries, they DO have a pull down drawer for you to place parcels, but you can't get a receipt. it's the MAIN OFFICE FOR THE CITY OF CINCINNATI OH, what could possibly go wrong? 11) EVERYTHING can go wrong because you've used a pre paid label that you can track. 12) Until you can't track it because it sits there for 4 business days before it begins tracking. 13) The next day you have packages that have to go out ASAP & you don't want to gamble on a package pickup you drive package to the Vine St location during business hours with your QR code. The clerks are too incompetent to do something such as that. 14) You drive back home & print your own label hoping & praying that the traffic is light & you get there before they close. 15) At this point you've lost all faith in the USPS. 16) It's a new day, business is good, but you have 5 packages to go out, but you start sweating. What can you do? Gamble on a package pickup, hope & pray again that you get a competent clerk as your anxiety skyrockets? 17) You're now running low on Zanax & you don't want your doctor to start thinking you have a problem when in actuality your only problem is the USPS. 18) It's inconvenient, but you drive across the bridge into Northern Kentucky. 19) Finally you find a post office with a 24/7 self serve kiosk, but you've been fooled before so you bring your package to a real live competent clerk who hands you a receipt. Your worries are over, but can you keep driving to another state every time you have a packages to send out? Can your small business survive this. 20) You can't worry about that right now. You have to get back home & start working again. You're feeling okay & you have a receipts in hand. You're feeling okay. 21) The next morning you start working & check the status of your outgoing packages you dropped off the day before only to find out that they have been routed to the main office in Cincinnati. 22) They all sit there for 4 more days. 23) You begin calling other USPS branches searching for answers, but no one answers the phone. 24) You drive to said other locations seeking answers, but you get none. That's unacceptable & you ask how to reach out to the Post Office General only to be told that you can't. 25) You call your doctor & ask for a refill on your anxiety medication & a referral to a good therapist because you've realized that the USPS is nothing but a racket who is driving you crazy.

This post office sucks. You have the front end workers on their cellphone. I shouldn't have even…read morecome to the post office. Why do you allow your letter carriers to mark packages as delivered TWO DAYS early? Then you allow them to give me a update saying to pick it up at the post office for me to waste my time, and for the front-end post office worker to tell me that the carrier will mark it as delivered but, they didn't have time to deliver it. That dumb and it is lazy. Why are you allowing me to track a package that clearly isn't being tracked? Why are you wasting my time? And the customer service sucks. Hire more people!

Our carrier Heather on the Floral route is amazing! Never have any issues when she delivers…read more One star off because Michael the clerk at the office is rude and not helpful at all. He also refused to get a Supervisor as requested when he didn't know the answer to my questions.

This post office location is in Hyde Park Square. There is pay for parking in the vicinity. This…read morelocation gets 4/5 stars for being regularly busy with lines and no dedicated parking for patrons.

Always there with outside box to take mail. I like that very…read moremuch. Don't know what else to say.

The main post office has been my point of mail service for awhile. Those who wait on the impatient…read moreand surly customers..are in fact totally awesome in their respect of the agency that they work for but also as mail delivery agents! I've always found them patient and reliable! BUT...the service of our national delivery agency has changed dramatically! Nothing feels the same.. neither home delivery nor postal service!

Spent 145 bucks to get boxes delivered, mail person was too damn lazy to bring them in! I AM PISSED…read moreOFF! Now, I have to apply to get my money back! This is bs! I am a disabled, senior, I can't afford to give the post office my money for services not rendered! Wth! Don't ever mail a package with them! THEY GET ZERO STARS FOR NOT DOING THEIR DAMN JOBS!

Am I the only one who's like - wait - this is the legit name of a business?? Apparently it's a…read morefranchise! I guess Gen Z'ers currently attending nearby UC wouldn't be fazed by a reference from before they were born. Anyway... I didn't need anything shipped but did have to get fingerprinted for a background check. The employee was friendly, efficient, competent, and funny. It's a little awkward when a stranger has to touch your hands, but he put me at ease and made it a quick process. Parking was a bit tricky. I had to park down the street past the business but the walk wasn't bad.

This isn't a legit postal company this is a franchise which makes their money by riding on the…read moreother giants. Absolutely terrible customer service and rude workers. This was a time sensitive document and I confirmed that this would be mailed no later than one day. They accepted my envelope in December 22nd for a priority mail and today is 24th and the tracking number is not even in the system. When I look up the tracking number it says that the number is invalid. When you call them there is no answer. I tried calling them 7-9 times in 48 hours and no answer, not even a voicemail. I mean how useless are you guys???. You seriously may rather drive the thing you want mailed to the receivers address than giving it to them. Save your money guys. This business is a shame.

Wouldn't recommend getting anything done here. I paid for a poster to be printed and had a big line…read moregoing down the middle which that stated that was on the photo that was submitted. I check the photo that was upload and no line was in the said picture. When i spoke to the staff she was very nonchalant and didn't really appear to care. Don't waste your money and time at this location.

Irresponsible staff yields poor service... We went to get passport photos which the website showed…read morewere available. Upon arriving to an empty store staffed by two people (during vacation at the nearby university), one employee said nonchalantly that the equipment probably wouldn't work. The other said the printer was not working and that it would probably be a good idea to call in a service request. Apparently, the whole time they were sitting around waiting for customers they couldn't check their equipment nor put in requests to fix stuff till another disappointed customer walked out.

This is my preferred location if I ever need to mail anything, or do Amazon returns. There is…read morerarely a line, and if there is there are self service options. The staff has always been friendly and efficient. Highly recommend this location!

They lost my package and displayed horrible customer service. Do not use this location.read more

I had an issue with a fedex delivery and it was rerouted to the ship center on Paddock Road. Nina…read moreat the desk was so helpful, cheery and efficient. I had spend a lot of frustrating time on the phone with FedEx and Nina was just delightful and a wonderful representation of the company.

So I ordered a phone on 8-27-2025 an it was going thru FedEx‍ I paid for the EXPRESS SHIPPING,it…read morewas suppose to be delivered on 8-29-2025,the package never made it(WITH EXPRESS SHIPPING) Called customer service an was told I could go pick it up at the location on PADDOCK ROAD,got the an was told I couldn't get my package,it's now 9-03-2025 an I have still not received my package! FedEx is TERRIBLE,the PADDOCK location is TERRIBLE! This is unacceptable,I will never recommend FedEx to nobody,they drivers are bad delivery drivers,they customer service representative are TERRIBLE an don't know they're job!